{"data":{"id":182169,"slug":"customer-service-coordinator","type":"job","title":"Customer Service Coordinator","description":"Sk\u00e5nemejerier is the leading dairy company in southern Sweden, a challenger nationally, and part of the world's largest dairy corporation, Lactalis.\nGuided by ambition, commitment, and simplicity, all our employees work toward the same goal\u2014to develop and produce truly great food that tastes good and does good.\nOur vision is to become Sweden's most sustainable dairy, and this is not just about offering products that are good for both people and the environment, but also about being a sustainable workplace. With us, you'll have the opportunity to develop, grow, and influence our shared path forward.\n\nAbout the Role\nDo you want to work in a role where service, customer focus, and problem-solving are at the center? We are now looking for a new colleague to join our dedicated Customer Service team at Sk\u00e5nemejerier.\n\nAs a Customer Service Coordinator, you are an important link between Sk\u00e5nemejerier and our business customers. You play a central role in creating a positive customer experience through professional service, high availability, and a solution-oriented approach.\n\nIn this role, you handle inquiries regarding orders, deliveries, products, and complaints, while working closely with colleagues in sales, planning, logistics, and other parts of the business to ensure our customers receive the best possible service.\n\nYou will be part of a cohesive team of 13 colleagues who together are responsible for customer service to both large and small customers. The pace can be high at times, but we support each other, share our knowledge, and work together to improve both our service and our working methods.\n\nYour main responsibilities:\nProvide professional service to our customers via phone and email\n\nManage Sk\u00e5nemejerier's switchboard and incoming calls\n\nAnswer questions about order status, deliveries, products, campaigns, and product range\n\nFollow up on and resolve transport and delivery-related discrepancies\n\nHandle complaints, returns, and recalls\n\nCollaborate with internal functions to ensure high customer satisfaction\n\nThis position is a full-time temporary assignment, with working hours during daytime on both weekdays and weekends according to a rotating schedule. The assignment runs from 2026-11-09 to 2027-12-31.\n\nWho Are You?\nWe are looking for someone who thrives in a role where service, collaboration, and problem-solving are a natural part of everyday work. You enjoy customer contact, take responsibility for your tasks, and are driven by finding solutions that create value for both customers and the business.\n\nYou have the ability to stay calm even when the pace is high and multiple cases need to be handled simultaneously. With a structured work approach and a positive attitude, you contribute to both the team's and customers' success.\n\nWe are looking for someone who has:\nExperience in customer service or another service-oriented role where customer contact has been a focus.\n\nGood system skills and experience working with business or ERP systems.\n\nVery good knowledge of Swedish and English, both spoken and written.\n\nTo thrive and succeed in this role, we believe you:\nAre passionate about providing professional service and creating positive customer experiences.\n\nAre solution-oriented and like to take initiative when faced with challenges.\n\nHave an easy time collaborating and enjoy sharing knowledge with others.\n\nAre organized, thorough, and accustomed to prioritizing in a busy workday.\n\nAre flexible and see changes as a natural part of work.\n\nContribute with positive engagement and a strong customer focus in your daily work.\n\nMeritorious if you have:\nPost-secondary education in areas such as Supply Chain, Service Management, Economics, or similar.\n\nExperience working with M3.\n\nAdditional language skills.\n\nOur Values\nSk\u00e5nemejerier's work is based on the core values of commitment, ambition, and simplicity. We strive for collective and individual achievements that develop both the company and people. We act as entrepreneurs, are responsible and loyal, and we are available, unpretentious, open, and pragmatic.\n\nWhat Does the Company Offer You?\nSk\u00e5nemejerier is part of the Lactalis Group, which has production in about fifty countries across four continents. This gives our employees access to a broad range of professional development and the opportunity to build international networks. The breadth of our operations also allows us to offer development opportunities ranging from production to economics and marketing, both at local and international levels.\n\nInformation and Application\nDoes this sound like the right position for you? Send in your application through the job posting with your CV and cover letter attached. Selection and interviews may take place on a rolling basis, and we therefore ask you to apply as soon as possible, but no later than 2026-09-25.\n\nFor questions about the position, you are welcome to contact Customer Service Manager Carolina Qvist, carolina.qvist@skanemejerier.se.\nFor questions about the recruitment process, you are welcome to contact HR Partner Emma Nordgren, emma.nordgren@skanemejerier.se\nFor questions regarding a union representative, contact Lotta Bjurst\u00e5l, chair of Unionen, at lotta.bjurstal@skanemejerier.se\n\nWe look forward to receiving your application!\n---\nAt Sk\u00e5nemejerier, we work for a safe, healthy, and drug-free work environment. External final candidates for the position will therefore be asked to present an extract from the criminal record register, undergo a drug test, and where applicable, be offered a health check with our Occupational Health Services. As part of our preventive efforts, we continuously conduct random alcohol and drug tests.","language":"sv","is_translated":true,"title_original":"Customer Service Coordinator","description_original":"Sk\u00e5nemejerier \u00e4r det ledande mejerif\u00f6retaget i s\u00f6dra Sverige, en utmanare nationellt och dessutom en del av v\u00e4rldens st\u00f6rsta mejerikoncern Lactalis.\nV\u00e4gledda av ambition, engagemang och enkelhet arbetar alla v\u00e5ra medarbetare mot samma m\u00e5l \u2013 att utveckla och producera riktigt bra mat som b\u00e5de smakar och g\u00f6r gott.\nV\u00e5r vision \u00e4r att bli Sveriges mest h\u00e5llbara mejeri, och d\u00e5 handlar det inte bara om att erbjuda produkter som \u00e4r bra f\u00f6r b\u00e5de m\u00e4nniska och milj\u00f6, utan ocks\u00e5 om att vara en h\u00e5llbar arbetsplats. Hos oss f\u00e5r du m\u00f6jlighet att utvecklas, v\u00e4xa och p\u00e5verka v\u00e5r gemensamma v\u00e4g fram\u00e5t.\n\nOm rollen\nVill du arbeta i en roll d\u00e4r service, kundfokus och probleml\u00f6sning st\u00e5r i centrum? Nu s\u00f6ker vi en ny kollega till v\u00e5rt engagerade Customer Service-team p\u00e5 Sk\u00e5nemejerier.\n\nSom Customer Service Coordinator \u00e4r du en viktig l\u00e4nk mellan Sk\u00e5nemejerier och v\u00e5ra f\u00f6retagskunder. Du spelar en central roll i att skapa en positiv kundupplevelse genom professionell service, h\u00f6g tillg\u00e4nglighet och ett l\u00f6sningsorienterat arbetss\u00e4tt.\n\nI rollen hanterar du fr\u00e5gor kring order, leveranser, produkter och reklamationer, samtidigt som du samarbetar n\u00e4ra kollegor inom f\u00f6rs\u00e4ljning, planering, logistik och \u00f6vriga delar av verksamheten f\u00f6r att s\u00e4kerst\u00e4lla att v\u00e5ra kunder f\u00e5r b\u00e4sta m\u00f6jliga service.\n\nDu blir en del av ett sammansvetsat team best\u00e5ende av 13 kollegor som tillsammans ansvarar f\u00f6r kundservice till b\u00e5de stora och sm\u00e5 kunder. Tempot \u00e4r stundtals h\u00f6gt, men vi st\u00f6ttar varandra, delar med oss av v\u00e5r kunskap och arbetar tillsammans f\u00f6r att utveckla b\u00e5de v\u00e5r service och v\u00e5ra arbetss\u00e4tt.\n\nDina huvudsakliga arbetsuppgifter:\nGe professionell service till v\u00e5ra kunder via telefon och e-post\n\n\nHantera Sk\u00e5nemejeriers v\u00e4xel och inkommande samtal\n\n\nBesvara fr\u00e5gor kring orderstatus, leveranser, produkter, kampanjer och sortiment\n\n\nF\u00f6lja upp och l\u00f6sa transport- och leveransrelaterade avvikelser\n\n\nHantera reklamationer, returer och \u00e5terkallelser\n\n\nSamarbeta med interna funktioner f\u00f6r att s\u00e4kerst\u00e4lla en h\u00f6g kundn\u00f6jdhet\n\n\n\n\nTj\u00e4nsten \u00e4r ett vikariat p\u00e5 heltid, med arbetstid f\u00f6rlagd till dagtid p\u00e5 b\u00e5de vardagar och helger enligt rullande schema. Vikariatet str\u00e4cker sig fr\u00e5n 2026-11-09 till 2027-12-31. \nVem \u00e4r du?\nVi s\u00f6ker dig som trivs i en roll d\u00e4r service, samarbete och probleml\u00f6sning \u00e4r en naturlig del av vardagen. Du tycker om att ha kontakt med m\u00e4nniskor, tar ansvar f\u00f6r dina arbetsuppgifter och drivs av att hitta l\u00f6sningar som skapar v\u00e4rde f\u00f6r b\u00e5de kunder och verksamheten.\n\nDu har f\u00f6rm\u00e5gan att beh\u00e5lla lugnet \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt och flera \u00e4renden beh\u00f6ver hanteras samtidigt. Med ett strukturerat arbetss\u00e4tt och ett positivt f\u00f6rh\u00e5llningss\u00e4tt bidrar du till b\u00e5de teamets och kundernas framg\u00e5ng.\n\nVi s\u00f6ker dig som har:\nErfarenhet av kundservice eller annan serviceinriktad roll d\u00e4r kundkontakten st\u00e5tt i fokus.\n\n\nGod systemvana och erfarenhet av att arbeta i aff\u00e4rs- eller ERP-system.\n\n\nMycket goda kunskaper i svenska och engelska, b\u00e5de i tal och skrift.\n\n\n\nF\u00f6r att trivas och lyckas i rollen tror vi att du:\nBrinner f\u00f6r att ge professionell service och skapa positiva kundupplevelser.\n\n\n\u00c4r l\u00f6sningsorienterad och tar g\u00e4rna initiativ n\u00e4r du st\u00e4lls inf\u00f6r utmaningar.\n\n\nHar l\u00e4tt f\u00f6r att samarbeta och tycker om att dela med dig av kunskap till andra.\n\n\n\u00c4r strukturerad, noggrann och van vid att prioritera i en h\u00e4ndelserik arbetsdag.\n\n\n\u00c4r flexibel och ser f\u00f6r\u00e4ndringar som en naturlig del av arbetet.\n\n\nBidrar med ett positivt engagemang och ett starkt kundfokus i ditt dagliga arbete.\n\n\n\nMeriterande om du har:\nEftergymnasial utbildning inom exempelvis Supply Chain, Service Management, Ekonomi eller liknande.\n\n\nErfarenhet av arbete i M3.\n\n\nYtterligare spr\u00e5kkompetenser.\n\nV\u00e5ra v\u00e4rdeord\nSk\u00e5nemejeriers arbete grundar sig i ledorden engagemang, ambition och enkelhet. Vi str\u00e4var efter gemensamma och individuella prestationer som utvecklar b\u00e5de f\u00f6retaget och m\u00e4nniskor. Vi agerar som entrepren\u00f6rer, \u00e4r ansvarstagande och lojala och vi \u00e4r tillg\u00e4ngliga, prestigel\u00f6sa, \u00f6ppna och pragmatiska.\nVad erbjuder f\u00f6retaget dig?\nSk\u00e5nemejerier \u00e4r en del av Lactalis Group som har produktion i ett femtiotal l\u00e4nder p\u00e5 fyra kontinenter. Det ger v\u00e5ra medarbetare tillg\u00e5ng till en stor bredd av kompetensutveckling och m\u00f6jligheten att bygga internationella kontaktn\u00e4tverk. Bredden i v\u00e5r verksamhet g\u00f6r ocks\u00e5 att vi kan erbjuda utvecklingsm\u00f6jligheter inom allt fr\u00e5n produktion till ekonomi och marknadsf\u00f6ring, p\u00e5 b\u00e5de lokal och internationell niv\u00e5.\nInformation och ans\u00f6kan\nL\u00e5ter det h\u00e4r som en tj\u00e4nst f\u00f6r dig? Skicka d\u00e5 in din ans\u00f6kan via annonsen med CV och personligt brev bifogat. Urval och intervjuer kan komma att ske l\u00f6pande och vi ber dig d\u00e4rf\u00f6r att ans\u00f6ka s\u00e5 snart som m\u00f6jligt, dock senast 2026-09-25.\n\nVid fr\u00e5gor om tj\u00e4nsten \u00e4r du v\u00e4lkommen att kontakta Customer Service Manager Carolina Qvist, carolina.qvist@skanemejerier.se.\nVid fr\u00e5gor om rekryteringsprocessen \u00e4r du v\u00e4lkommen att kontakta HR Partner Emma Nordgren, emma.nordgren@skanemejerier.se\nHar du fr\u00e5gor till en facklig representant, kontakta Lotta Bjurst\u00e5l, ordf\u00f6rande Unionen, via lotta.bjurstal@skanemejerier.se\n\nVarmt v\u00e4lkommen med din ans\u00f6kan!\n---------------------------------------------------------------------------------- P\u00e5 Sk\u00e5nemejerier arbetar vi f\u00f6r en s\u00e4ker, god och drogfri arbetsmilj\u00f6. Externa slutkandidater till tj\u00e4nsten kommer d\u00e4rf\u00f6r att bli ombedda att presentera ett utdrag ur belastningsregistret, genomf\u00f6ra ett drogtest samt i f\u00f6rekommande fall erbjudas h\u00e4lsounders\u00f6kning p\u00e5 v\u00e5r F\u00f6retagsh\u00e4lsov\u00e5rd. Som en del i v\u00e5rt f\u00f6rebyggande arbete s\u00e5 genomf\u00f6r vi kontinuerligt slumpvisa alkohol och drogtester.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Boplatsgatan 6","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.564422296841,"longitude":13.059091506667},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Sk\u00e5nemejerier F\u00f6rs\u00e4ljning AB","postcode":"21376","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ledigajobb.skanemejerier.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Sk\u00e5nemejerier","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"carolina.qvist@skanemejerier.se","images":[],"published_at":"2026-09-01T13:45:05+00:00","expires_at":"2026-09-25T23:59:59+00:00","created_at":"2026-09-02T03:16:47+00:00","updated_at":"2026-09-02T04:01:34+00:00"}}