{"data":{"id":182523,"slug":"customer-service-coordinator-till-3stepit-2","type":"job","title":"Customer Service Coordinator at 3StepIT","description":"Do you want to combine administration with customer interaction in a varied role? At 3StepIT, you'll have the opportunity to work with contract management, collaborate with many different parties, and take significant responsibility in a growing business.\n\nAbout the Position\nThis is a full-time consulting assignment lasting 12 months. You will be employed by Bravura and work as a consultant at 3StepIT. There may be opportunities to extend the assignment.\n\nAbout the Company\n3StepIT provides companies and organizations with an efficient and sustainable lifecycle management solution for hardware devices. This is done in three steps: first, procurement, where they assist their customers with simple solutions for financing IT equipment; second, administration and use, where they offer customers access to their own portal that provides a consolidated view of where equipment is located, what it costs per month, and when its rental period expires. Finally, return and replacement services designed to simplify the exchange process where 3StepIT helps customers with returns or exchanges and ensures that all returned devices get a new and extended life.\n\n3StepIT is a rapidly growing company with approximately 170 employees across 4 locations. We are now seeking an administrative coordinator for our headquarters in central Link\u00f6ping who wants to be part of the continued growth journey. You will be part of the Customer Service team and work closely with a small administrative team that serves as the hub between sales, customers, suppliers, and banking partners. The group is cohesive, unpretentious, and accustomed to helping each other. There is both extensive experience and a clear commitment to development here.\n\nKey Responsibilities\nAs a Customer Service Coordinator, you are responsible for managing and administering customer leasing contracts in connection with contract termination. You handle inquiries from customers and communicate daily with both internal and external parties via ticketing systems, email, and phone. Your contact points include banks, suppliers, sales representatives, and customers. The role also involves answering questions related to lease terminations and administering and managing both new and existing customer contracts in 3StepIT's business system. You are responsible for administering contract extensions and managing equipment returns, ensuring that the correct products are returned and assessing any damage that occurred during the lease period.\n\nYou will also work with invoice verification, prepare reports and documentation for customers, and contribute to developing and adapting work procedures based on the needs of customers, suppliers, and 3StepIT.\n\nYour responsibilities include:\n\nManaging and administering contract terminations, contract extensions, and equipment returns\n\nEnsuring that returned equipment complies with contract terms and handling any discrepancies\n\nPreparing reports and customer documentation in the company's business system\n\nReviewing, investigating, certifying, and approving invoices from suppliers and partners\n\nEstablishing and continuously adapting work procedures based on customer and supplier needs as well as internal requirements for efficient processes\n\nEducation, Experience, and Personal Qualities\nCompleted upper secondary education\n\nPrevious work experience in administrative work\n\nFluent Swedish and English skills, both spoken and written\n\nGood computer and system proficiency\n\nCustomer service experience is a merit\n\nTo thrive in this role, you should appreciate a daily routine where administration is combined with collaboration and multiple points of contact. You are someone who takes responsibility for your work, follows up on your tasks, and works methodically even when multiple matters are ongoing simultaneously. Since the role involves contact with customers, suppliers, and internal colleagues, you are communicative and comfortable using both phone and email as work tools.\n\nYou enjoy collaborating, willingly share your knowledge, and contribute to a positive atmosphere in the team. At the same time, you are flexible and enjoy switching between different tasks during the day. With a solution-oriented and positive approach, you tackle challenges and help drive the work forward in an efficient manner.\n\nAdditional Information\nStart: As soon as possible, considering onboarding time\nLocation: Link\u00f6ping\nSalary: According to agreement\n\nWe use a competency-based methodology in all recruitment processes to ensure unbiased selections. We also work with continuous selection, meaning we remove the ad when enough candidates have applied. If you become a candidate for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.\n\nDo you have questions? Feel free to reach out!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\n\nWe recommend that you submit your application immediately as we are doing continuous selection.\n\nWe look forward to your application!","language":"sv","is_translated":true,"title_original":"Customer Service Coordinator till 3StepIT","description_original":"Vill du kombinera administration med kundkontakt i en varierad roll? Hos 3stepIT f\u00e5r du m\u00f6jlighet att arbeta med avtalshantering, samarbeta med m\u00e5nga olika parter och ta stort eget ansvar i en verksamhet som forts\u00e4tter att v\u00e4xa.\nOm tj\u00e4nsten\nDet h\u00e4r \u00e4r ett konsultuppdrag p\u00e5 heltid som varar i 12 m\u00e5nader. Du blir anst\u00e4lld av Bravura och arbetar som konsult hos 3StepIT. Det kan finnas m\u00f6jligheter till f\u00f6rl\u00e4ngning av uppdraget.\nOm f\u00f6retaget\n3StepIT erbjuder f\u00f6retag och organisationer en effektiv och h\u00e5llbar livscykelhanteringsl\u00f6sning f\u00f6r h\u00e5rdvaruenheter. Detta g\u00f6rs i tre steg: f\u00f6rst anskaffning vilket inneb\u00e4r att de bist\u00e5r sina kunder med enkla l\u00f6sningar f\u00f6r finansiering av IT-utrustning, vidare administrering och anv\u00e4ndning d\u00e4r de bland annat erbjuder sina kunder tillg\u00e5ng till en egen portal som ger en samlad vy p\u00e5 var utrustningen befinner sig, vad den kostar per m\u00e5nad och n\u00e4r dess hyresperiod l\u00f6per ut. Till sist \u00e5tertags- och utbytesservice som syftar till att f\u00f6renkla utbytesprocessen d\u00e4r 3StepIT hj\u00e4lper sina kunder vid \u00e5terl\u00e4mning eller utbyte och ser till att alla enheter som l\u00e4mnas tillbaka f\u00e5r ett nytt och f\u00f6rl\u00e4ngt liv.\n3StepIT \u00e4r ett starkt v\u00e4xande f\u00f6retag som idag har ca 170 medarbetare p\u00e5 4 olika orter. Nu s\u00f6ker vi en administrativ koordinator till huvudkontoret i centrala Link\u00f6ping som vill vara med p\u00e5 den fortsatta tillv\u00e4xtresan. Du kommer tillh\u00f6ra Customer Service-teamet och arbeta n\u00e4ra ett mindre administrativt team som fungerar som navet mellan s\u00e4lj, kunder, leverant\u00f6rer och bankpartners. Gruppen \u00e4r sammansvetsad, prestigel\u00f6s och van att hj\u00e4lpa varandra. H\u00e4r finns b\u00e5de l\u00e5ng erfarenhet och en tydlig vilja att utvecklas.\nArbetsuppgifter\nI rollen som Customer Service Coordinator ansvarar du f\u00f6r hantering och administration av kunders leasingavtal i samband med avtalsavslut. Du hanterar \u00e4renden fr\u00e5n kunder och kommunicerar dagligen med b\u00e5de interna och externa parter via \u00e4rendesystem, mejl och telefon. Dina kontaktytor omfattar bland annat banker, leverant\u00f6rer, s\u00e4ljare och kunder. Rollen innefattar \u00e4ven att besvara fr\u00e5gor kopplade till leasingavslut samt att administrera och f\u00f6rvalta b\u00e5de nya och befintliga kundavtal i 3stepITs aff\u00e4rssystem. Du ansvarar f\u00f6r att administrera avtalsf\u00f6rl\u00e4ngningar och hantera returer av utrustning, d\u00e4r du s\u00e4kerst\u00e4ller att r\u00e4tt produkter returneras och bed\u00f6mer eventuella skador som uppst\u00e5tt under leasingperioden.\nVidare arbetar du med fakturakontroll, tar fram rapporter och underlag till kunder samt bidrar till att utveckla och anpassa arbetsrutiner utifr\u00e5n kunders, leverant\u00f6rers och 3stepITs behov.\nDina arbetsuppgifter \u00e4r att:\n\nHantera och administrera avtalsavslut, avtalsf\u00f6rl\u00e4ngningar och returer av utrustning\n\n\nS\u00e4kerst\u00e4lla att returnerad utrustning st\u00e4mmer \u00f6verens med avtal samt hantera eventuella avvikelser\n\n\nTa fram rapporter och kundunderlag i f\u00f6retagets aff\u00e4rssystem\n\n\nGranska, utreda, attestera och godk\u00e4nna fakturor fr\u00e5n leverant\u00f6rer och samarbetspartners\n\n\nUppr\u00e4tta och l\u00f6pande anpassa arbetsrutiner utifr\u00e5n kunders och leverant\u00f6rers behov samt interna krav p\u00e5 effektiva processer.\n\nUtbildning, erfarenhet och personliga egenskaper\nAvslutad gymnasial utbildning\n\n\nTidigare arbetslivserfarenhet inom administrativt arbete\n\n\nFlytande kunskaper i svenska och engelska, tal och skrift\n\n\nGod dator- och systemvana\n\n\nErfarenhet av kundservice \u00e4r meriterande\n\n\nF\u00f6r att trivas i rollen beh\u00f6ver du uppskatta en vardag d\u00e4r administration kombineras med samarbete och m\u00e5nga kontaktytor. Du \u00e4r en person som tar ansvar f\u00f6r ditt arbete, f\u00f6ljer upp dina uppgifter och arbetar metodiskt \u00e4ven n\u00e4r flera \u00e4renden \u00e4r ig\u00e5ng samtidigt. Eftersom rollen inneb\u00e4r kontakt med kunder, leverant\u00f6rer och interna kollegor \u00e4r du kommunikativ och bekv\u00e4m med att anv\u00e4nda b\u00e5de telefon och mejl som arbetsverktyg.\nDu trivs med att samarbeta, delar g\u00e4rna med dig av dina kunskaper och bidrar till en positiv st\u00e4mning i teamet. Samtidigt \u00e4r du flexibel och tycker om att v\u00e4xla mellan olika arbetsuppgifter under dagen. Med ett l\u00f6sningsorienterat och positivt f\u00f6rh\u00e5llningss\u00e4tt tar du dig an utmaningar och bidrar till att driva arbetet fram\u00e5t p\u00e5 ett effektivt s\u00e4tt.\n\u00d6vrig information\nStart: Omg\u00e5ende med h\u00e4nsyn till upp\u00e4gningstid Plats: Link\u00f6ping L\u00f6n: Enligt \u00f6verenskommelse\nVi anv\u00e4nder en kompetensbaserad metodik i alla rekryteringsprocesser f\u00f6r att s\u00e4kerst\u00e4lla f\u00f6rdomsfria urval. Vi jobbar ocks\u00e5 med l\u00f6pande urval, vilket inneb\u00e4r att vi tar ner annonsen n\u00e4r tillr\u00e4ckligt m\u00e5nga kandidater har ans\u00f6kt. Om du blir aktuell f\u00f6r tj\u00e4nsten kommer vi att kontakta dig f\u00f6r en f\u00f6rsta telefonintervju. Oavsett om du g\u00e5r vidare i processen eller inte s\u00e5 kommer du att f\u00e5 \u00e5terkoppling p\u00e5 din ans\u00f6kan.\nHar du fr\u00e5gor? H\u00f6r g\u00e4rna av dig!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nVi rekommenderar att du skickar in din ans\u00f6kan omg\u00e5ende d\u00e5 vi g\u00f6r ett l\u00f6pande urval.\nV\u00e4lkommen med din ans\u00f6kan!\n\n#Nextgen","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Gillbergagatan 37","full_address":null,"city":"Link\u00f6ping","country":"SE","latitude":58.429463674554,"longitude":15.607007095181},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","employer":"Bravura Sverige AB","postcode":"58273","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ledigajobb.bravura.se","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bravura","translation_status":"done","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-171 47 10","owner_email":"info@bravura.se","images":[],"published_at":"2026-09-01T14:46:08+00:00","expires_at":"2027-02-28T23:59:59+00:00","created_at":"2026-09-02T03:17:28+00:00","updated_at":"2026-09-02T04:00:19+00:00"}}