{"data":{"id":182912,"slug":"customer-service-dansktalande-2","type":"job","title":"Customer Service - Danish Speaker","description":"About the Position\nOur client's technical support team is expanding, and you will be joining the Customer Experience department. As a Danish-speaking support representative, you will support patients and partners who use medical devices. You will also be responsible for handling complaints, assisting with technical support questions, and working proactively with users. The role includes broad contact points both internally and externally regarding the company's products and answering any related questions. You will receive inquiries via both phone and email.\n\nKey Responsibilities\n\nSupport users and partners regarding medical equipment via email and telephone\n\nOrder handling\n\nManage the entire complaint resolution process\n\nAbout You\nWe see that you have previously worked in some type of service function and have experience with phone and computer work. You have a technical interest and a strong ability to guide customers in a pedagogical manner. You will have daily contact with users, so your commitment to going the extra mile is very important. You are communicative and value good collaboration. We also believe you are solution-oriented and approach challenges positively. You speak and write fluent Danish as you will be working with Danish customers.\n\nQualifications\nTo thrive in this role, you have good computer skills. It is also important that you are unpretentious, driven, solution-oriented, and contribute your expertise, experience, and positive energy to the team.\n\nExperience from a service function with the telephone as your primary work tool.\n\nGood system proficiency.\n\nFluent Danish, as well as Swedish and English in speech and writing.\n\nStart Date, Scope, and Employment\nThis is a consultant position for 11 months with excellent prospects for extension, working Monday to Friday 08:00\u201317:00. The office is located in bright, modern facilities in central Solna. We would like you to start as soon as possible but will consider any notice period you may need to serve.\n\nHow to Apply\nWe accept applications through our website where you can register your CV by clicking the \"apply\" button at the bottom of the listing. We review applications on a rolling basis, and the position may be filled before the application deadline. If you have any questions, they will be answered by recruiting manager Klara at klara.andersson@hero.se\n\nWe look forward to reading your application!\n\nBeing a Consultant at Hero \u2013 More Than Just an Assignment\nAt Hero, you are never \"just a consultant.\" You are an important part of our team \u2013 someone we trust, invest in, and build long-term relationships with. We believe in open dialogue, fair terms, and development that feels real.\n\nWhen you work with us, you get security, freedom, and access to some of the most exciting assignments in the Stockholm area. But equally important: you get a partner who sees you, follows up, celebrates successes, and stands behind you all the way.\n\nWe place great emphasis on matching the right person to the right assignment \u2013 not just based on skills, but also values, motivations, and personality. Because when it clicks, that's when the magic happens.\n\nWelcome to Hero!","language":"sv","is_translated":true,"title_original":"Customer Service - Dansktalande","description_original":"Om tj\u00e4nsten\nDen tekniska supporten hos v\u00e5r kund beh\u00f6ver nu ut\u00f6ka sin personalstyrka ytterligare och du kommer att tillh\u00f6ra avdelningen Customer Experience. I rollen som dansktalande supportmedarbetare kommer du att supportera patienter och samarbetspartners som anv\u00e4nder medicintekniska hj\u00e4lpmedel. Du kommer \u00e4ven att ansvara f\u00f6r reklamationer och vara behj\u00e4lplig i tekniska supportfr\u00e5gor samt att arbeta proaktivt med anv\u00e4ndarna. Tj\u00e4nsten inkluderar breda kontaktytor b\u00e5de internt och externt g\u00e4llande bolagets produkter samt att svara p\u00e5 eventuella fr\u00e5gor. \u00c4renden tar du emot b\u00e5de genom telefon och mejl.\nArbetsuppgifter\n\nSupportera anv\u00e4ndare och samarbetspartners g\u00e4llande medicinskteknisk utrustning via mejl och telefon\n\n\nOrderhantering\n\n\nAnsvara f\u00f6r hela reklamationsfl\u00f6det\n\n\nOm dig\nVi ser att du tidigare arbetat i n\u00e5gon typ av servicefunktion och har telefonvana\/datorvana. Du har ett tekniskt intresse och en god f\u00f6rm\u00e5ga att guida dina kunder p\u00e5 ett pedagogiskt s\u00e4tt. Du kommer att ha daglig kontakt med anv\u00e4ndare s\u00e5 din k\u00e4nsla f\u00f6r att g\u00f6ra det lilla extra \u00e4r mycket viktig. Du \u00e4r kommunikativ och m\u00e5n om ett gott samarbete. Vidare tror vi att du \u00e4r l\u00f6sningsorienterad och ser positivt p\u00e5 de utmaningar du st\u00f6ter p\u00e5. Du talar och skriver obehindrat p\u00e5 danska d\u00e5 du kommer att arbeta mot danska kunder.\nKvalifikationer\nF\u00f6r att trivas i rollen har du goda datakunskaper. Det \u00e4r \u00e4ven viktigt att du \u00e4r prestigel\u00f6s, driven, l\u00f6sningsorienterad och bidrar med din kompetens\/erfarenhet och positiva energi till \u00f6vriga i teamet.\n\nErfarenhet fr\u00e5n en servicefunktion med telefonen som sitt fr\u00e4msta arbetsverktyg.\n\n\nHar god systemvana.\n\n\nFlytande danska, samt svenska och engelska i tal samt skrift.\n\n\nTilltr\u00e4de, omfattning och anst\u00e4llning\nDetta \u00e4r en konsulttills\u00e4ttning, p\u00e5 11 m\u00e5nader med mycket goda chanser till f\u00f6rl\u00e4ngning, med arbetstider m\u00e5ndag till fredag 08\u201317. Kontoret ligger i mycket ljusa och fr\u00e4scha lokaler centralt i Solna. Vi ser g\u00e4rna att du kan starta s\u00e5 snart som m\u00f6jligt men tar h\u00e4nsyn till eventuell upps\u00e4gningstid.\nHur s\u00f6ker du?\nVi tar emot ans\u00f6kningar via v\u00e5r hemsida d\u00e4r du genom att klicka p\u00e5 knappen \u201dans\u00f6k\u201d l\u00e4ngst ner i annonsen registrerar ditt cv. Vi g\u00e5r igenom ans\u00f6kningarna l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan ans\u00f6kningstiden har l\u00f6pt ut. Har du fr\u00e5gor besvaras dessa av rekryteringsansvarig Klara p\u00e5 klara.andersson@hero.se\nVi ser fram emot att l\u00e4sa din ans\u00f6kan!\nAtt vara konsult hos Hero \u2013 mer \u00e4n bara ett uppdrag\nHos Hero \u00e4r du aldrig \"bara en konsult\". Du \u00e4r en viktig del av v\u00e5rt team \u2013 n\u00e5gon vi litar p\u00e5, satsar p\u00e5 och bygger l\u00e5ngsiktiga relationer med. Vi tror p\u00e5 n\u00e4ra dialog, schyssta villkor och utveckling som k\u00e4nns p\u00e5 riktigt.\nN\u00e4r du arbetar med oss f\u00e5r du trygghet, frihet och tillg\u00e5ng till n\u00e5gra av de mest sp\u00e4nnande uppdragen i Stockholmsomr\u00e5det. Men lika viktigt: du f\u00e5r en partner som ser dig, f\u00f6ljer upp, firar framg\u00e5ngar och st\u00e5r bakom dig hela v\u00e4gen.\nVi l\u00e4gger stor vikt vid att matcha r\u00e4tt person till r\u00e4tt uppdrag \u2013 inte bara utifr\u00e5n kompetens, utan ocks\u00e5 v\u00e4rderingar, drivkrafter och personlighet. F\u00f6r n\u00e4r det klickar, d\u00e5 h\u00e4nder det magiska.\nV\u00e4lkommen till Hero!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"112 46","full_address":null,"city":"Stockholm","country":"SE","latitude":59.336482970291,"longitude":18.031034538185},"metadata":{"region":"Stockholms l\u00e4n","employer":"Hero AB","postcode":"11246","positions":1,"profession":"Orderadministrat\u00f6r","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/career.hero.se","employment_type":"contract","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Hero","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"klara.andersson@hero.se","images":[],"published_at":"2026-09-01T16:09:02+00:00","expires_at":"2027-02-28T23:59:59+00:00","created_at":"2026-09-02T03:18:11+00:00","updated_at":"2026-09-03T03:14:52+00:00"}}