{"data":{"id":178156,"slug":"customer-service-manager-scandinavia-kiilto","type":"job","title":"Customer Service Manager Scandinavia - Kiilto","description":"A hands-on Customer Service role for you who enjoy daily operations, teamwork and continuous improvement.\nAt Kiilto, Customer Service plays an important role in creating a smooth and reliable customer experience. We are now looking for an experienced Customer Service or Supply Chain professional who enjoys working close to the daily business, leading the Scandinavian Customer Service team and helping improve common ways of working across the region.\nRole overview\nIn this role, you will lead Customer Service operations for the Scandinavian region, covering Kiilto's markets in Denmark, Norway and Sweden. You will work closely with a small, experienced team and support high-quality service throughout the order-to-cash process.\nThe position combines coordination, daily operational work and continuous improvement. You will help set priorities, follow up on KPIs and support the team in meeting agreed service levels. You will also be involved in improving processes, systems and ways of working.\nYou will be part of an international Logistics and Warehousing team and collaborate with colleagues in Logistics, Supply Chain, Finance and the Business Areas. The role is focused on the Scandinavian region, while also contributing to selected regional and global improvement initiatives where relevant.\nYour key responsibilities\n\u00b7 Support and develop the Scandinavian Customer Service team in daily operations.\n\u00b7 Ensure effective day-to-day Customer Service operations, including sales order management, claims handling and customer requests.\n\u00b7 Set priorities, follow up on KPIs and support agreed service levels.\n\u00b7 Improve and harmonize Customer Service processes and ways of working across the Scandinavian markets.\n\u00b7 Support organizational and cultural change initiatives to enable effective cross-border collaboration.\n\u00b7 Analyze Customer Service performance and implement corrective actions and improvements where needed.\n\u00b7 Collaborate closely with Logistics, Warehousing, other parts of the supply chain function, Finance and Business Area teams to strengthen the overall order-to-cash process.\n\u00b7 Contribute to regional and selected global improvement projects.\nWhat we expect\n\u00b7 Relevant academic degree in Supply Chain Management, Engineering, Business Administration, or a related field, higher vocational education (KY\/YH), or equivalent experience\n\u00b7 Several years of experience in Customer Service operations, Supply Chain or a similar area.\n\u00b7 Experience from working in an international team and supporting or leading people in a cross-cultural environment.\n\u00b7 Experience of leading change and developing processes, systems and ways of working.\n\u00b7 Strong analytical skills and experience using KPIs and data to drive performance and improvement.\n\u00b7 Good understanding of ERP systems, Office tools and BI solutions.\n\u00b7 Strong communication and collaboration skills in an international, cross-functional environment.\n\u00b7 Fluency in English and Swedish.\n\nWhy Kiilto?\nAt Kiilto, you will be part of a growing international family-owned company with a long-term perspective, an open culture and a strong team spirit. We value collaboration, continuous learning and opportunities to develop together with the company. Employees are encouraged to contribute ideas, take initiative and grow through Kiilto's innovation and training programs.\nThe role is based in Malm\u00f6, Sweden and requires regular collaboration across the Nordic region, including some travel within the Kiilto countries, mainly within the Nordics.\nHow to apply\nIf this opportunity sounds right for you, we look forward to hearing from you. We are partnering with Gruffman Recruitment & Consulting in this recruitment process. We encourage you to apply as soon as possible as we apply ongoing selection. Latest day for applying is September 14. For questions about the role, contact Ulrika Gruffman at ulrika@gruffman.nu.\nKiilto is a growing Finnish family-owned company with over 100 years of history and a vision extending to the year 2080. We develop, manufacture, and sell chemical industry solutions across four business areas: construction, industrial adhesives and fireproofing, professional hygiene, and consumer goods.\nThe core principles of Kiilto's operations are environmental leadership, closeness, and commitment to the future. Kiilto operates in nine countries and employs over 700 people. In 2024, Kiilto's revenue was approximately 220 million euros.","language":"sv","is_translated":true,"title_original":"Customer Service Manager Scandinavia - Kiilto","description_original":"A hands-on Customer Service role for you who enjoy daily operations, teamwork and continuous improvement.\nAt Kiilto, Customer Service plays an important role in creating a smooth and reliable customer experience. We are now looking for an experienced Customer Service or Supply Chain professional who enjoys working close to the daily business, leading the Scandinavian Customer Service team and helping improve common ways of working across the region.\nRole overview\nIn this role, you will lead Customer Service operations for the Scandinavian region, covering Kiilto\u2019s markets in Denmark, Norway and Sweden. You will work closely with a small, experienced team and support high-quality service throughout the order-to-cash process.\nThe position combines coordination, daily operational work and continuous improvement. You will help set priorities, follow up on KPIs and support the team in meeting agreed service levels. You will also be involved in improving processes, systems and ways of working.\nYou will be part of an international Logistics and Warehousing team and collaborate with colleagues in Logistics, Supply Chain, Finance and the Business Areas. The role is focused on the Scandinavian region, while also contributing to selected regional and global improvement initiatives where relevant.\nYour key responsibilities\n\u00b7 Support and develop the Scandinavian Customer Service team in daily operations.\n\u00b7 Ensure effective day-to-day Customer Service operations, including sales order management, claims handling and customer requests.\n\u00b7 Set priorities, follow up on KPIs and support agreed service levels.\n\u00b7 Improve and harmonize Customer Service processes and ways of working across the Scandinavian markets.\n\u00b7 Support organizational and cultural change initiatives to enable effective cross-border collaboration.\n\u00b7 Analyze Customer Service performance and implement corrective actions and improvements where needed.\n\u00b7 Collaborate closely with Logistics, Warehousing, other parts of the supply chain function, Finance and Business Area teams to strengthen the overall order-to-cash process.\n\u00b7 Contribute to regional and selected global improvement projects.\nWhat we expect\n\u00b7 Relevant academic degree in Supply Chain Management, Engineering, Business Administration, or a related field, higher vocational education (KY\/YH), or equivalent experience\n\u00b7 Several years of experience in Customer Service operations, Supply Chain or a similar area.\n\u00b7 Experience from working in an international team and supporting or leading people in a cross-cultural environment.\n\u00b7 Experience of leading change and developing processes, systems and ways of working.\n\u00b7 Strong analytical skills and experience using KPIs and data to drive performance and improvement.\n\u00b7 Good understanding of ERP systems, Office tools and BI solutions.\n\u00b7 Strong communication and collaboration skills in an international, cross-functional environment.\n\u00b7 Fluency in English and Swedish.\n\nWhy Kiilto?\nAt Kiilto, you will be part of a growing international family-owned company with a long-term perspective, an open culture and a strong team spirit. We value collaboration, continuous learning and opportunities to develop together with the company. Employees are encouraged to contribute ideas, take initiative and grow through Kiilto\u2019s innovation and training programs.\nThe role is based in Malm\u00f6, Sweden and requires regular collaboration across the Nordic region, including some travel within the Kiilto countries, mainly within the Nordics.\nHow to apply\nIf this opportunity sounds right for you, we look forward to hearing from you. We are partnering with Gruffman Recruitment & Consulting in this recruitment process. We encourage you to apply as soon as possible as we apply ongoing selection. Latest day for applying is September 14. For questions about the role, contact Ulrika Gruffman at ulrika@gruffman.nu.\nKiilto is a growing Finnish family-owned company with over 100 years of history and a vision extending to the year 2080. We develop, manufacture, and sell chemical industry solutions across four business areas: construction, industrial adhesives and fireproofing, professional hygiene, and consumer goods.\nThe core principles of Kiilto\u2019s operations are environmental leadership, closeness, and commitment to the future. Kiilto operates in nine countries and employs over 700 people. In 2024, Kiilto's revenue was approximately 220 million euros.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Malm\u00f6husv\u00e4gen","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.604159490437,"longitude":12.982285773168},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Gruffman Recruitment & Consulting AB","postcode":"21118","positions":1,"profession":"Kundtj\u00e4nstchef","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.gruffman.nu","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"Gruffman","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"ulrika@gruffman.nu","images":[],"published_at":"2026-08-28T08:30:15+00:00","expires_at":"2026-09-14T23:59:59+00:00","created_at":"2026-08-29T03:52:20+00:00","updated_at":"2026-08-29T04:30:10+00:00"}}