{"data":{"id":210941,"slug":"customer-service-representative-5","type":"job","title":"Customer Service Representative","description":"Head of Customer Satisfaction \/ Customer Service\n\nAbout the Role\nWe're looking for a service-oriented and responsible person who wants to take overall responsibility for our customer service and customer experience. This role is perfect for you if you're communicative, solution-focused, and enjoy frequent customer contact.\n\nThe position is flexible with a scope of 60\u2013100%, depending on what works best for you and our business needs.\n\nInitially, you'll work on-site from our office at Drottninggatan in Stockholm. In the future, there may be opportunities to work remotely, fully or partially. You therefore need to be based in Stockholm.\n\nThe Role\nAs Head of Customer Satisfaction \/ Customer Service, you'll have overall responsibility for our customer service. You'll be an important part of the customer experience and ensure our customers receive fast, professional, and personalized assistance.\n\nYou will, among other things:\n- Handle daily customer service\n- Respond to customer inquiries via email\n- Process returns and return cases digitally\n- Handle and follow up on complaints\n- Resolve customer issues in a professional and service-oriented manner\n- Answer and manage reviews on Trustpilot\n- Handle comments, messages, and customer contact on social media\n- Identify recurring questions and issues and contribute to improving the customer experience\n- Ensure customer cases are followed up on and resolved efficiently\n- Over time, take on more responsibility for customer experience, administration, and the business as a whole\n\nWe're Looking for You If You:\n- Are very service-oriented and enjoy helping people\n- Communicate well in Swedish, both verbally and in writing\n- Are solution-focused and can calmly and professionally handle dissatisfied customers\n- Are computer-savvy and comfortable working with various digital systems\n- Are organized and can independently prioritize between different customer cases\n- Are responsible and thorough\n- Thrive in a role with significant autonomy\n- Learn new systems and work methods easily\n- Are based in Stockholm\n\nPrevious experience in customer service, e-commerce, retail, or similar is a plus but not required. What matters most is that you have the right attitude and a genuine focus on customer satisfaction.\n\nPractical Information\nPosition: Head of Customer Satisfaction \/ Customer Service\nScope: 60\u2013100%\nLocation: Drottninggatan, Stockholm\nWork Format: On-site initially, with the possibility of remote work in the future\nStart: By agreement\n\nThis is a role with great potential for growth. For the right person, there are excellent opportunities to gradually take on more responsibility and develop with the company.","language":"sv","is_translated":true,"title_original":"Customer Service Representative","description_original":"Head of Customer Satisfaction \/ Customer Service\nOm tj\u00e4nsten\nVi s\u00f6ker en serviceinriktad och ansvarstagande person som vill ta ett helhetsansvar f\u00f6r v\u00e5r kundservice och kundupplevelse. Rollen passar dig som \u00e4r kommunikativ, l\u00f6sningsorienterad och tycker om att ha mycket kontakt med kunder.\nTj\u00e4nsten \u00e4r flexibel med en omfattning p\u00e5 60\u2013100 %, beroende p\u00e5 vad som passar dig och verksamhetens behov.\nTill en b\u00f6rjan arbetar du p\u00e5 plats fr\u00e5n v\u00e5rt kontor p\u00e5 Drottninggatan i Stockholm. P\u00e5 sikt kan det finnas m\u00f6jlighet att arbeta p\u00e5 distans, helt eller delvis. Du beh\u00f6ver d\u00e4rf\u00f6r vara bosatt i Stockholm.\nRollen\nSom Head of Customer Satisfaction \/ Customer Service har du det \u00f6vergripande ansvaret f\u00f6r v\u00e5r kundservice. Du blir en viktig del av kundupplevelsen och ser till att v\u00e5ra kunder f\u00e5r snabb, professionell och personlig hj\u00e4lp.\nDu kommer bland annat att:\nAnsvara f\u00f6r den dagliga kundservicen\nBesvara kundf\u00f6rfr\u00e5gningar via e-post\nHantera returer och retur\u00e4renden digitalt\nHantera och f\u00f6lja upp klagom\u00e5l\nL\u00f6sa kundproblem p\u00e5 ett professionellt och serviceinriktat s\u00e4tt\nBesvara och hantera recensioner p\u00e5 Trustpilot\nHantera kommentarer, meddelanden och kundkontakt i sociala medier\nIdentifiera \u00e5terkommande fr\u00e5gor och problem samt bidra till att f\u00f6rb\u00e4ttra kundupplevelsen\nS\u00e4kerst\u00e4lla att kund\u00e4renden f\u00f6ljs upp och l\u00f6ses effektivt\nP\u00e5 sikt ta ansvar f\u00f6r fler uppgifter inom kundupplevelse, administration och verksamheten i stort\n\nVi s\u00f6ker dig som\n\u00c4r mycket serviceinriktad och tycker om att hj\u00e4lpa m\u00e4nniskor\nKommunicerar v\u00e4l p\u00e5 svenska, b\u00e5de i tal och skrift\n\u00c4r l\u00f6sningsorienterad och kan bem\u00f6ta missn\u00f6jda kunder lugnt och professionellt\n\u00c4r datorvan och bekv\u00e4m med att arbeta i olika digitala system\n\u00c4r strukturerad och kan prioritera sj\u00e4lvst\u00e4ndigt mellan olika kund\u00e4renden\n\u00c4r ansvarstagande och noggrann\nTrivs i en roll med stort eget ansvar\nHar l\u00e4tt f\u00f6r att l\u00e4ra dig nya system och arbetss\u00e4tt\n\u00c4r bosatt i Stockholm\n\nTidigare erfarenhet av kundservice, e-handel, retail eller liknande \u00e4r meriterande, men inget krav. Det viktigaste \u00e4r att du har r\u00e4tt inst\u00e4llning och ett genuint fokus p\u00e5 kundn\u00f6jdhet.\nPraktisk information\nTj\u00e4nst: Head of Customer Satisfaction \/ Customer Service\nOmfattning: 60\u2013100 %\nPlats: Drottninggatan, Stockholm\nArbetsform: P\u00e5 plats initialt, med m\u00f6jlighet till distansarbete l\u00e4ngre fram\nStart: Enligt \u00f6verenskommelse\nDet h\u00e4r \u00e4r en roll med stor m\u00f6jlighet att v\u00e4xa. F\u00f6r r\u00e4tt person finns goda m\u00f6jligheter att successivt f\u00e5 mer ansvar och utvecklas tillsammans med bolaget.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"KUNGSGATAN 54 A","full_address":null,"city":"UPPSALA","country":"SE","latitude":59.855840315721,"longitude":17.649339014939},"metadata":{"region":"Uppsala l\u00e4n","duration":"Tills vidare","employer":"Fuse Energy AB","postcode":"75321","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Fuse Energy AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":2,"ai_vendor_counts":{"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"felix@fuseenergy.se","images":[],"published_at":"2026-09-14T16:51:40+00:00","expires_at":"2026-09-25T23:59:59+00:00","created_at":"2026-09-15T03:24:52+00:00","updated_at":"2026-09-16T03:19:37+00:00"}}