{"data":{"id":184743,"slug":"customer-service-specialist-till-elis-supply-chain-goteborg","type":"job","title":"Customer Service Specialist for Elis Supply Chain Gothenburg","description":"Job Description & Offer\n\nDo you have experience in customer service, order management, or similar work and enjoy a role where you combine customer contact, administration, problem-solving, and coordination? Are you also analytical, structured, and comfortable working in a complex and dynamic organization? Then this could be the role for you.\n\nThe Role\nYou will join the Customer Service team within Elis' Workwear business area and play an important role in customer contact and coordination with internal and external functions. The operation manages a very large product assortment with over 300,000 SKUs and complex international supply chain flows, with many touchpoints including warehouse, transport, planning, procurement, production, and HQ in France.\n\nESCG is currently undergoing a major transformation journey with centralization of warehouse and supply chain flows and a transition to SAP. The role therefore involves both managing daily delivery and contributing to developing and establishing the right working methods, processes, and structures during this transformation.\n\nThe role is broad and you will work with the entire flow, from customer orders and cases to delivery tracking, analysis, and problem-solving. You will, among other things:\n\n\u2022 Receive, register, and manage incoming orders in SAP\n\u2022 Track deliveries and actively work with delays and discrepancies\n\u2022 Manage and follow up on customer cases, discrepancies, and claims in the case management system, Topdesk\n\u2022 Drive\/support cases from problem to solution and ensure clear feedback to customers and affected functions\n\u2022 Maintain close contact with warehouse, planning, production & procurement, suppliers, and other internal functions\n\u2022 Prepare and analyze information in Excel to identify recurring problems, connections, and root causes\n\u2022 Assist customers with product information and other inquiries\n\u2022 Identify improvement opportunities and contribute to the development of working methods and processes\n\nThis is a role for someone who thrives with operational day-to-day work and wants to understand why problems occur and help prevent them from recurring.\n\nCandidate Profile\n\nWe are looking for someone with at least 2 years of experience in operational Customer Service, order management, or similar tasks, preferably from an international B2B operation.\n\nYou have experience with or good understanding of complex logistics and supply chain flows and enjoy working cross-functionally to solve problems. You need to be able to create structure and drive matters forward even when solutions require coordination between multiple functions, countries, and systems.\n\nFor success in the role, we would like you to have:\n\u2022 At least 2 years of relevant experience in Customer Service, order management, or similar\n\u2022 Experience with complex logistics or supply chain flows\n\u2022 Good system knowledge and ability to quickly learn new systems\n\u2022 Experience with ERP and case management systems is a plus\n\u2022 Good knowledge of the Office suite, especially Excel and experience using data for tracking and analysis\n\u2022 Strong analytical skills and experience independently investigating discrepancies, identifying root causes and connections, and driving matters to resolution\n\u2022 Very good Swedish and English, both spoken and written\n\nPost-secondary education, such as university, college, or vocational training in economics, logistics, supply chain, or similar, is a plus. Relevant work experience can carry equal weight. Experience in procurement, project management, Master Data, and process improvement is also advantageous.\n\nPersonal Qualities\nTo succeed with us, you need to be comfortable with both complexity and change. Not all processes and working methods are fully developed, which means you need to be able to create structure, prioritize, and find solutions even when the answer is not obvious. You are self-driven, curious, and unpretentious and have a natural drive to understand problems and make things happen. At the same time, you are a team player who enjoys many contact points and understands the importance of collaboration for achieving common delivery.\n\nYou are service-oriented and communicative but also dare to question, analyze, and drive matters forward. The right attitude, engagement, and willingness to contribute to the team's development are very important to us.\n\nFor the right person, there are good opportunities for long-term development within Customer Service and progressively take on greater responsibility within the team and its continued development. Experience from, for example, sports or voluntary organizations that has developed collaboration, responsibility-taking, or leadership is viewed positively.\n\nOther Information\n\nStart: By agreement\nScope: Full-time\nWorking Hours: Office hours\nLocation: Gothenburg\n\nThis assignment is part of our consulting operations, which means you will be employed by PerformIQ with a great opportunity for further employment directly with Elis.\n\nCompany Presentation\n\nElis is an international group that develops sustainable and customer-tailored service solutions. Within Workwear, Elis offers work clothes and associated service solutions where procurement, production, warehouse, logistics, Master Data, and Customer Service work together to ensure delivery to customers.\n\nThe business is characterized by international supplier and production flows, a very large product assortment, and high demands for delivery accuracy and service. Here you will have the opportunity to become part of an international company where customer, sustainability, and development are in focus \u2013 and where you get the opportunity to influence how future Customer Service and supply chain working methods develop.","language":"sv","is_translated":true,"title_original":"Customer Service Specialist till Elis Supply Chain G\u00f6teborg","description_original":"Tj\u00e4nstebeskrivning & erbjudande\n\r\nHar du erfarenhet av kundservice, orderhantering eller liknande och trivs i en roll d\u00e4r du \nf\u00e5r kombinera kundkontakt, administration, probleml\u00f6sning och koordinering? \u00c4r du \ndessutom analytisk, strukturerad och bekv\u00e4m med att arbeta i en komplex och \nf\u00f6r\u00e4nderlig organisation? D\u00e5 kan det h\u00e4r vara rollen f\u00f6r dig. \n\nTj\u00e4nsten \nDu kommer att tillh\u00f6ra Customer Service inom Elis aff\u00e4rsomr\u00e5de Workwear och ha en \nviktig roll i kontakten med kunder samt interna och externa funktioner. Verksamheten \nhanterar ett mycket stort produktsortiment med \u00f6ver 300 000 SKUs och komplexa \ninternationella supply chain-fl\u00f6den, med m\u00e5nga kontaktytor inom bland annat lager, \ntransport, planering, ink\u00f6p, produktion och HQ i Frankrike. \n\nESCG befinner sig samtidigt i en omfattande f\u00f6r\u00e4ndringsresa med centralisering av \nlager- och supply chain-fl\u00f6den samt \u00f6verg\u00e5ng till SAP. Rollen inneb\u00e4r d\u00e4rf\u00f6r att b\u00e5de \nhantera den dagliga leveransen och bidra till att utveckla och hitta r\u00e4tt arbetss\u00e4tt, \nprocesser och strukturer under f\u00f6r\u00e4ndringsresan. \n\nRollen \u00e4r bred och du f\u00e5r arbeta med hela fl\u00f6det, fr\u00e5n kundorder och \u00e4renden till \nleveransuppf\u00f6ljning, analys och probleml\u00f6sning. Du kommer bland annat att: \n\n\u2022 Ta emot, registrera och hantera inkommande order i SAP \n\u2022 F\u00f6lja upp leveranser och arbeta aktivt med f\u00f6rseningar och avvikelser \n\u2022 Hantera och f\u00f6lja upp kund\u00e4renden, avvikelser och claims i \n\u00e4rendehanteringssystem, Topdesk \n\u2022 Driva\/supporta \u00e4renden fr\u00e5n problem till l\u00f6sning och s\u00e4kerst\u00e4lla tydlig \n\u00e5terkoppling till kund och ber\u00f6rda funktioner \n\u2022 Ha n\u00e4ra kontakt med lager, planering, produktion & ink\u00f6p, leverant\u00f6rer, samt \nandra interna funktioner \n\u2022 Ta fram och analysera information i Excel f\u00f6r att identifiera \u00e5terkommande \nproblem, samband och rotorsaker \n\u2022 Bist\u00e5 kunder med produktinformation och andra fr\u00e5gor \n\u2022 Identifiera f\u00f6rb\u00e4ttringsm\u00f6jligheter och bidra till utveckling av arbetss\u00e4tt och \nprocesser \n\nDet h\u00e4r \u00e4r en roll f\u00f6r dig som b\u00e5de trivs med den operativa vardagen och vill f\u00f6rst\u00e5 varf\u00f6r \nproblem uppst\u00e5r och bidra till att de inte \u00e5terkommer.\r\n\r\nPersonprofil\n\r\nVi s\u00f6ker dig som har minst 2 \u00e5rs erfarenhet av operativ Customer Service, order \nmanagement eller liknande arbetsuppgifter, g\u00e4rna fr\u00e5n en internationell B2B\nverksamhet. \n\nDu har erfarenhet av eller god f\u00f6rst\u00e5else f\u00f6r komplexa logistik- och supply chain-fl\u00f6den \noch trivs med att arbeta tv\u00e4rfunktionellt f\u00f6r att l\u00f6sa problem. Du beh\u00f6ver kunna skapa \nstruktur och driva fr\u00e5gor fram\u00e5t \u00e4ven n\u00e4r l\u00f6sningen kr\u00e4ver koordinering mellan flera \nfunktioner, l\u00e4nder och system. \n\nF\u00f6r att lyckas i rollen ser vi g\u00e4rna att du har:\n\u2022 Minst 2 \u00e5rs relevant erfarenhet inom Customer Service, order management eller liknande\n\u2022 Erfarenhet fr\u00e5n komplexa logistik- eller supply chain-fl\u00f6den\n\u2022 God systemvana och f\u00f6rm\u00e5ga att snabbt s\u00e4tta dig in i nya system\n\u2022 Erfarenhet av ERP och \u00e4rendehanteringssystem \u00e4r meriterande\n\u2022 Goda kunskaper i Office-paketet, s\u00e4rskilt Excel och vana att anv\u00e4nda data f\u00f6r uppf\u00f6ljning och analys\n\u2022 God analytisk f\u00f6rm\u00e5ga och vana att sj\u00e4lvst\u00e4ndigt utreda avvikelser, identifiera rot-orsaker och samband samt driva fr\u00e5gor till l\u00f6sning\n\u2022 Mycket god svenska och engelska i tal och skrift\n\nEftergymnasial utbildning, exempelvis h\u00f6gskola\/universitet eller YH inom ekonomi, logistik, supply chain eller liknande, \u00e4r meriterande. Relevant arbetslivserfarenhet kan v\u00e4ga lika tungt. Erfarenhet av ink\u00f6p, projektledning, Masterdata och processf\u00f6rb\u00e4ttring \u00e4r ocks\u00e5 meriterande.\u00a0\n\nPersonliga egenskaper \nF\u00f6r att lyckas hos oss beh\u00f6ver du vara bekv\u00e4m med b\u00e5de komplexitet och f\u00f6r\u00e4ndring. \nAlla processer och arbetss\u00e4tt \u00e4r inte f\u00e4rdigutvecklade, vilket inneb\u00e4r att du beh\u00f6ver \nkunna skapa struktur, prioritera och hitta l\u00f6sningar \u00e4ven n\u00e4r svaret inte \u00e4r sj\u00e4lvklart. \nDu \u00e4r sj\u00e4lvg\u00e5ende, nyfiken och prestigel\u00f6s och har ett naturligt driv att f\u00f6rst\u00e5 problem \noch f\u00e5 saker att h\u00e4nda. Samtidigt \u00e4r du en lagspelare som trivs med m\u00e5nga kontaktytor \noch f\u00f6rst\u00e5r vikten av samarbete f\u00f6r att n\u00e5 den gemensamma leveransen. \n\nDu \u00e4r serviceinriktad och kommunikativ men v\u00e5gar ocks\u00e5 ifr\u00e5gas\u00e4tta, analysera och \ndriva fr\u00e5gor fram\u00e5t. R\u00e4tt inst\u00e4llning, engagemang och vilja att bidra till teamets \nutveckling \u00e4r mycket viktigt f\u00f6r oss. \n\nF\u00f6r r\u00e4tt person finns goda m\u00f6jligheter att utvecklas l\u00e5ngsiktigt inom Customer Service \noch successivt ta ett st\u00f6rre ansvar inom teamet och dess fortsatta utveckling. \nErfarenheter fr\u00e5n exempelvis idrotts- eller f\u00f6reningsliv som har utvecklat samarbete, \nansvarstagande eller ledarskap ser vi som positivt.\r\n\r\n\u00d6vrigt\n\r\nStart: Efter \u00f6verenskommelse \nOmfattning: Heltid \nArbetstid: Kontorstider \nPlats: G\u00f6teborg\n\nUppdraget ing\u00e5r i v\u00e5r konsultverksamhet vilket inneb\u00e4r att du kommer att vara anst\u00e4lld av PerformIQ med stor m\u00f6jlighet till vidare anst\u00e4llning direkt hos Elis. \r\n\r\nF\u00f6retagspresentation\n\r\nElis \u00e4r en internationell koncern som utvecklar h\u00e5llbara och kundanpassade \nservicel\u00f6sningar. Inom Workwear erbjuder Elis arbetskl\u00e4der och tillh\u00f6rande \nservicel\u00f6sningar d\u00e4r ink\u00f6p, produktion, lager, logistik, Masterdata och Customer Service \ntillsammans s\u00e4kerst\u00e4ller leveransen till kunderna. \n\nVerksamheten pr\u00e4glas av internationella leverant\u00f6rs- och produktionsfl\u00f6den, ett mycket \nstort produktsortiment och h\u00f6ga krav p\u00e5 leveransprecision och service. \nH\u00e4r f\u00e5r du m\u00f6jlighet att bli en del av ett internationellt f\u00f6retag d\u00e4r kund, h\u00e5llbarhet och \nutveckling st\u00e5r i fokus \u2013 och d\u00e4r du f\u00e5r m\u00f6jlighet att p\u00e5verka hur framtidens Customer \nService och supply chain-arbetss\u00e4tt utvecklas.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":" Hammarbybacken 31 ","full_address":null,"city":"Stockholm","country":"SE","latitude":59.300668548378,"longitude":18.084330199761},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Performiq AB","postcode":"12030","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/performiq.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Sofie Rosendahl","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Elis","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"sofie.gustafsson@performiq.se","images":[],"published_at":"2026-09-03T07:54:59+00:00","expires_at":"2026-10-02T23:59:59+00:00","created_at":"2026-09-04T02:58:05+00:00","updated_at":"2026-09-04T05:30:02+00:00"}}