{"data":{"id":153915,"slug":"customer-success-manager-11","type":"job","title":"Customer Success Manager","description":"Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's #1 choice for candidates and recruiters who are hungry for an \ud83d\udd25 extraordinary product experience.\n\n\n\nWhile \ud83e\udd95 other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into making sure that Zynca is taking care of everything for you, through smart automations and a world-class user experience that \ud83c\udf1f simplifies every aspect of your work.\n\n\n\nIn Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we're looking for the next person to take ownership of a core part of the company.\n\n\n\n\ud83d\ude80 Customer Success Manager\n\nAs our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and making sure customers get real value from Zynca. This is not a support-only role. It is a company-building role for someone who wants to define how Zynca takes care of customers as we scale.\n\n\n\n\ud83c\udfaf The Right Fit\n\nWe believe that the right fit for this role has worked close to customers before, probably in SaaS, digital products, recruitment, staffing, HR tech or another service-heavy environment where relationships, speed and trust matter. You understand how to onboard customers, solve problems, explain product value and turn daily customer conversations into useful input for product and sales.\n\n\n\nYou are structured enough to own the customer lifecycle from onboarding to renewal, but hands-on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication and make sure nothing falls between the cracks.\n\nYou like being close to the customer, and you care about whether the product actually makes their work easier.\n\n\n\n\ud83d\udca1 About the Role\n\nWhat you'll be doing:\n\n\n\n\n\nOwn the customer experience after a contract is signed\n\n\n\nOnboard new customers and make sure they get started properly\n\n\n\nAct as the first point of contact for customer questions and support\n\n\n\nFollow up on usage, adoption and customer satisfaction\n\n\n\nHelp customers get more value from Zynca over time\n\n\n\nOwn renewals and reduce the risk of churn\n\n\n\nCollect customer feedback and turn it into clear input for product, sales and leadership\n\n\n\nBuild the routines, processes and communication needed before we scale customer acquisition\n\n\n\n\ud83e\udd73 Company Culture\n\nYou will join a senior, hands-on company where people are expected to think, challenge, take responsibility and move things forward without waiting for permission.\n\n\n\nWe work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area.\n\n\n\nBecause this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works.\n\n\n\n\ud83c\udf89 Interested?\n\nDoes this sound like the right role for you? If so, don't hesitate to apply!\n\nWe'd love to hear from you!\nOpen to Everyone\nWe focus on your skills, not your other circumstances. We are open to adapting the role or workplace to fit your needs.","language":"sv","is_translated":true,"title_original":"Customer Success Manager","description_original":"Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's #1 choice for candidates and recruiters who are hungry for an \ud83d\udd25 extraordinary product experience.\n\n\n\nWhile \ud83e\udd95 other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into making sure that Zynca is taking care of everything for you, through smart automations and a world-class user experience that \ud83c\udf1f simplifies every aspect of your work.\n\n\n\nIn Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we're looking for the next person to take ownership of a core part of the company.\n\n\n\n\ud83d\ude80 Customer Success Manager\n\nAs our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and making sure customers get real value from Zynca. This is not a support-only role. It is a company-building role for someone who wants to define how Zynca takes care of customers as we scale.\n\n\n\n\ud83c\udfaf The right fit\n\nWe believe that the right fit for this role has worked close to customers before, probably in SaaS, digital products, recruitment, staffing, HR tech or another service-heavy environment where relationships, speed and trust matter. You understand how to onboard customers, solve problems, explain product value and turn daily customer conversations into useful input for product and sales.\n\n\n\nYou are structured enough to own the customer lifecycle from onboarding to renewal, but hands-on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication and make sure nothing falls between the cracks.\n\nYou like being close to the customer, and you care about whether the product actually makes their work easier.\n\n\n\n\ud83d\udca1 About the role\n\nWhat you'll be doing:\n\n\n\n\n\nOwn the customer experience after a contract is signed\n\n\n\nOnboard new customers and make sure they get started properly\n\n\n\nAct as the first point of contact for customer questions and support\n\n\n\nFollow up on usage, adoption and customer satisfaction\n\n\n\nHelp customers get more value from Zynca over time\n\n\n\nOwn renewals and reduce the risk of churn\n\n\n\nCollect customer feedback and turn it into clear input for product, sales and leadership\n\n\n\nBuild the routines, processes and communication needed before we scale customer acquisition\n\n\n\n\ud83e\udd73 Company culture\n\nYou will join a senior, hands-on company where people are expected to think, challenge, take responsibility and move things forward without waiting for permission.\n\n\n\nWe work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area.\n\n\n\nBecause this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works.\n\n\n\n\ud83c\udf89 Interested?\n\nDoes this sound like the right role for you? If so, don't hesitate to apply!\n\nWe'd love to hear from you!\n\u00d6ppen f\u00f6r alla\nVi fokuserar p\u00e5 din kompetens, inte dina \u00f6vriga f\u00f6ruts\u00e4ttningar. Vi \u00e4r \u00f6ppna f\u00f6r att anpassa rollen eller arbetsplatsen efter dina behov.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Birger Jarlsgatan","full_address":null,"city":"STOCKHOLM","country":"SE","latitude":59.339679405561,"longitude":18.067078907647},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Zynca Sverige AB","postcode":"11145","positions":1,"profession":"IT-strateg","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/careers.zynca.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Zynca Sverige AB \ud83d\udce7","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Zynca Sverige AB","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"careers@zynca.com","images":[],"published_at":"2026-08-13T15:09:45+00:00","expires_at":"2027-02-09T23:59:59+00:00","created_at":"2026-08-15T03:38:01+00:00","updated_at":"2026-08-18T03:33:49+00:00"}}