{"data":{"id":179397,"slug":"customer-success-manager-13","type":"job","title":"Customer Success Manager","description":"At IST, we develop more than digital solutions\u2014we create the foundation for the future of learning. By combining technology, innovation, and expertise from the education sector, we help schools succeed. Now we're looking for a Customer Success Manager who wants to be a strategic partner to our customers, build long-term relationships, and contribute to creating real results.\nReady to make an impact where it truly matters? Welcome to IST!\n\nYour Role\nAs a Customer Success Manager, you are responsible for building, developing, and nurturing long-term relationships with our customers. You serve as the customer's primary point of contact and ensure a proactive, coordinated, and value-creating customer journey throughout the entire customer lifecycle.\nYou work closely with customers to understand their needs, identify development opportunities, and ensure they get maximum value from our solutions. The role involves close collaboration with colleagues across various parts of the organization as well as with Key Account Managers on commercial and contract-related matters.\n\nYour Main Responsibilities\n\u2022 Plan and drive relevant customer forums at strategic, tactical, and operational levels.\n\u2022 Develop and follow up on customer plans, ensuring that agreed-upon activities and commitments are driven forward.\n\u2022 Monitor delivery against customer expectations and agreed requirements, and identify any need for corrective actions.\n\u2022 Connect the customer's development plans with IST's roadmap and contribute customer perspective to the continued development of our solutions.\n\u2022 Present relevant parts of IST's offering and help customers benefit from available solutions and services.\n\u2022 Based on business needs, take on broader responsibility\u2014for example, by temporarily managing product-specific matters within a specific product or contributing to consulting-related deliveries.\n\nYour Profile\nWe're looking for someone driven by creating strong customer relationships and who has the ability to combine a strategic perspective with a structured and proactive work approach. You listen to customer needs, build trust naturally, and thrive in the role of coordinator between customer and organization.\n\nTo succeed in this role, we see that you have:\n\u2022 Academic education in, for example, business, service management, business development, or equivalent.\n\u2022 Experience independently developing and managing customer relationships.\n\u2022 Demonstrated ability to work with customer development, needs analysis, customer satisfaction, and customer loyalty.\n\u2022 A structured, independent, and proactive work approach.\n\u2022 Strong communication skills and a natural ability to build and develop relationships.\n\u2022 The ability to translate customer needs into concrete activities and internal initiatives.\n\u2022 Good understanding of how customer needs are balanced against business objectives and priorities.\n\u2022 Fluent knowledge of Swedish and English, both spoken and written.\n\nAbout IST\nIST is one of the leading EdTech companies providing digital solutions for education. Our mission is to create smart tools that simplify everyday life, streamline work, and strengthen learning for students, teachers, school leaders, and parents.\nWith us, you become part of an innovative and engaged company where our users are at the center of everything we do. We develop solutions used every day by schools and municipalities, making a real difference in people's daily lives. At the same time, you'll have great opportunities to influence both your own development and our customers' success in a culture characterized by collaboration, customer focus, and innovation.\nWant to be part of creating better conditions for the future of learning? Then IST is the right place for you.\n\nThis is a permanent full-time position based in Stockholm or V\u00e4xj\u00f6.\nAt IST, we apply an Office-First policy because we believe that physical presence promotes collaboration, innovation, and a strong team spirit. At the same time, we value flexibility, and for those living farther from the office, a hybrid solution with three days a week on-site may be possible.\nIn Scandinavia, our offices are located in V\u00e4xj\u00f6, Stockholm, Roskilde, and Oslo.\n\nYour Application\nDoes this sound like the next step in your career?\nWelcome to submit your application through our recruitment system. Selection is ongoing, so don't wait to apply.\nIf you have questions about the position, please feel free to contact Jenny Jidkvist; jenny.jidkvist@ist.com or Amra Eljami; amra.eljami@ist.com\nFor questions regarding the recruitment process, contact HR at: hr@ist.com.\n\nWe look forward to hearing from you!","language":"sv","is_translated":true,"title_original":"Customer Success Manager","description_original":"P\u00e5 IST utvecklar vi mer \u00e4n digitala l\u00f6sningar, vi skapar f\u00f6ruts\u00e4ttningar f\u00f6r framtidens l\u00e4rande. Genom att f\u00f6rena teknik, innovation och erfarenhet fr\u00e5n utbildningssektorn hj\u00e4lper vi skolor att lyckas. Nu s\u00f6ker vi en Customer Success Manager som vill vara en strategisk partner till v\u00e5ra kunder, bygga l\u00e5ngsiktiga relationer och bidra till att skapa verkliga resultat. \nRedo att g\u00f6ra avtryck d\u00e4r det verkligen r\u00e4knas? V\u00e4lkommen till IST! \nDin roll \nSom Customer Success Manager \u00e4r du ansvarig f\u00f6r att bygga, utveckla och v\u00e5rda l\u00e5ngsiktiga relationer med v\u00e5ra kunder. Du fungerar som kundens prim\u00e4ra kontaktperson och s\u00e4kerst\u00e4ller en proaktiv, samordnad och v\u00e4rdeskapande kundresa genom hela kundlivscykeln.  \nDu arbetar n\u00e4ra kunderna f\u00f6r att f\u00f6rst\u00e5 deras behov, identifiera utvecklingsm\u00f6jligheter och s\u00e4kerst\u00e4lla att de f\u00e5r maximalt v\u00e4rde av v\u00e5ra l\u00f6sningar. Rollen inneb\u00e4r ett n\u00e4ra samarbete med kollegor inom flera delar av organisationen samt med Key Account Manager i kommersiella och avtalsrelaterade fr\u00e5gor. \n\n\nDina huvudsakliga ansvarsomr\u00e5den \nPlanera och driva relevanta kundforum p\u00e5 strategisk, taktisk och operativ niv\u00e5. \nTa fram och f\u00f6lja upp kundplaner samt s\u00e4kerst\u00e4lla att \u00f6verenskomna aktiviteter och \u00e5taganden drivs fram\u00e5t. \nF\u00f6lja upp leveransen mot kundens f\u00f6rv\u00e4ntningar och avtalade krav samt f\u00e5nga upp behov av \u00e5tg\u00e4rder. \nKnyta samman kundens utvecklingsplaner med IST:s roadmap och bidra med kundperspektivitet i den fortsatta utvecklingen av v\u00e5ra l\u00f6sningar. \nPresentera relevanta delar av IST:s erbjudande och bidra till att kunden f\u00e5r nytta av de l\u00f6sningar och tj\u00e4nster som finns tillg\u00e4ngliga. \nUtifr\u00e5n verksamhetens behov kunna ta ett bredare ansvar, exempelvis genom att tillf\u00e4lligt ansvara f\u00f6r produktn\u00e4ra fr\u00e5gor inom en specifik produkt eller bidra i konsultrelaterande leveranser. \n\n\n\nDin profil \nVi s\u00f6ker dig som drivs av att skapa starka kundrelationer och som har f\u00f6rm\u00e5gan att kombinera ett strategiskt perspektiv med ett strukturerat och proaktivt arbetss\u00e4tt. Du \u00e4r lyh\u00f6rd f\u00f6r kundens behov, bygger f\u00f6rtroende naturligt och trivs i rollen som samordnare mellan kund och verksamhet.  \n \nF\u00f6r att lyckas i rollen ser vi att du har: \nAkademisk utbildning inom exempelvis ekonomi, service management, aff\u00e4rsutveckling eller motsvarande. \nErfarenhet av att sj\u00e4lvst\u00e4ndigt utveckla och f\u00f6rvalta kundrelationer. \nDokumenterad f\u00f6rm\u00e5ga att arbeta med kundutveckling, behovsanalys, kundn\u00f6jdhet och kundlojalitet. \nEtt strukturerat, sj\u00e4lvst\u00e4ndigt och proaktivt arbetss\u00e4tt. \nStark kommunikativ f\u00f6rm\u00e5ga och l\u00e4tt f\u00f6r att skapa och utveckla relationer. \nF\u00f6rm\u00e5ga att oms\u00e4tta kundbehov till konkreta aktiviteter och interna initiativ. \nGod f\u00f6rst\u00e5else f\u00f6r hur kundbehov balanseras mot verksamhetens m\u00e5l och prioriteringar. \nFlytande kunskaper i svenska och engelska, b\u00e5de i tal och skrift. \n\n\n\nOm IST \nIST \u00e4r ett av de ledande EdTech-f\u00f6retagen inom digitala l\u00f6sningar f\u00f6r utbildning. V\u00e5r mission \u00e4r att skapa smarta verktyg som f\u00f6renklar vardagen, effektiviserar arbetet och st\u00e4rker l\u00e4randet f\u00f6r elever, l\u00e4rare, skolledare och v\u00e5rdnadshavare. \nHos oss blir du en del av ett innovativt och engagerat bolag d\u00e4r v\u00e5ra anv\u00e4ndare st\u00e5r i centrum f\u00f6r allt vi g\u00f6r. Vi utvecklar l\u00f6sningar som anv\u00e4nds varje dag av skolor och kommuner, och som g\u00f6r verklig skillnad i m\u00e4nniskors vardag. Samtidigt f\u00e5r du stora m\u00f6jligheter att p\u00e5verka b\u00e5de din egen utveckling och v\u00e5ra kunders framg\u00e5ng i en kultur pr\u00e4glad av samarbete, kundfokus och nyt\u00e4nkande. \nVill du vara med och skapa b\u00e4ttre f\u00f6ruts\u00e4ttningar f\u00f6r framtidens l\u00e4rande? D\u00e5 \u00e4r IST r\u00e4tt plats f\u00f6r dig. \nDetta \u00e4r en tillsvidareanst\u00e4llning p\u00e5 heltid med placering i Stockholm eller V\u00e4xj\u00f6.  \nP\u00e5 IST till\u00e4mpar vi en Office- First policy, eftersom vi tror att fysisk n\u00e4rvaro fr\u00e4mjar samarbete, innovation och en stark teamk\u00e4nsla. Samtidigt v\u00e4rdes\u00e4tter vi flexibilitet och f\u00f6r dig som bor l\u00e4ngre fr\u00e5n kontoret kan en hybridl\u00f6sning med tre dagar i veckan p\u00e5 plats vara m\u00f6jlig. \nI Skandinavien finns v\u00e5ra kontor i V\u00e4xj\u00f6, Stockholm, Roskilde och Oslo. \n \nDin ans\u00f6kan \nL\u00e5ter detta som n\u00e4sta steg i din karri\u00e4r? \nV\u00e4lkommen att skicka in din ans\u00f6kan via v\u00e5rt rekryteringssystem. Urval sker l\u00f6pande, s\u00e5 v\u00e4nta inte med att s\u00f6ka. \nHar du fr\u00e5gor om tj\u00e4nsten \u00e4r du varmt v\u00e4lkommen att kontakta Jenny Jidkvist; jenny.jidkvist@ist.com eller Amra Eljami; amra.eljami@ist.com\nF\u00f6r fr\u00e5gor kring rekryteringen, kontakta HR p\u00e5: hr@ist.com.  \n \nVi ser fram emot att h\u00f6ra fr\u00e5n dig!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Sicklastr\u00e5ket 3","full_address":null,"city":"NACKA","country":"SE","latitude":59.306569230766,"longitude":18.114501386472},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"IST Sverige AB","postcode":"13154","positions":1,"profession":"Customer success manager\/CSM","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.ist.com\/sv\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"IST Sverige AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":4,"ai_vendor_counts":{"other":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jenny.jidkvist@ist.com","images":[],"published_at":"2026-08-31T09:03:10+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-09-01T02:57:04+00:00","updated_at":"2026-09-03T03:03:31+00:00"}}