{"data":{"id":219794,"slug":"customer-success-manager-14","type":"job","title":"Customer Success Manager","description":"Your main task is to help Viskan's customers succeed by supporting and developing e-commerce for customers like Lager 157, Apoteket, and Pelle P, using Viskan's E-commerce Platform as a tool. You are the bridge between our product and our customers' reality. You understand customer needs and business, and as a product expert, you can work proactively to suggest new features and solutions that drive them forward.\nYou focus your attention where the need for strategic support, relationship building, and business development is greatest right now, in close collaboration with our Customer Managers who handle more of the day-to-day work. You also work very closely with several teams within Viskan to ensure that we have some of the market's most satisfied customers.\nYour responsibilities\n\u2713 Conduct strategic conversations with customers about their future, business goals, and long-term development\n\u2713 Understand customers' ecosystems - how different systems, integrations, flows, and processes connect so you can challenge and develop them to get maximum value from our solutions.\n\u2713 Translate new platform features into concrete value for customers, in collaboration with our product managers\n\u2713 Lead projects and coordinate the implementation of new features and solutions with customers\n\u2713 Drive go-to-market work: ensure that new features are not just delivered, but used and create value for customers\nYour profile\nWe believe you have a genuine interest and experience in e-commerce, IT ecosystems, integrations, and digital solutions, where you understand how things connect technically. You enjoy working proactively and see business opportunities before customers themselves request them. You find it easy to build trust and create long-term relationships, and you thrive driving multiple conversations and projects in parallel with good structure. Beyond this:\n\u2713 A genuine curiosity about customers' businesses and a willingness to understand their goals and vision so you can help them achieve them.\n\u2713 Experience independently developing and managing customer relationships.\n\u2713 Comfortable using AI in your daily work to work smarter and more efficiently.\n\u2713 An amazing ability to switch between tasks\u2014large and small\u2014and see problems as a fun challenge. A good attitude solves most things!\n\u2713 Be fluent in both Swedish and English as we have colleagues and customers in other countries. If you also speak Finnish, that's a big plus!\nWe understand you won't know everything from the start, so it's important to us to find the right person with strong commitment, drive, and a willingness to learn - we will therefore place great emphasis on personal qualities.\nOur offer\nA company with a culture focused on work-life balance, personal development, and personal responsibility. At Viskan, you will be challenged, regardless of your previous experience. You will work with engaged, competent, and inclusive colleagues who have fun together at work. At us, employees have high trust, which gives them great freedom and flexibility regarding both work and working hours. Learn more about what it means to work for us at: https:\/\/www.viskan.com\/sv-se\/om-oss\/karriar\/\nAbout us\nViskan is a provider of e-commerce platforms for brands, retail, B2B, and subscriptions. We deliver world-class performance and help our customers build e-commerce with smart solutions and maximum customer experience. All platform development is done in-house, which gives us the opportunity to be agile and constantly act to meet market needs. As our partner, companies can grow frictionlessly and completely focus on their sales and customer relationships.\nThe organization consists of more than 50 colleagues with headquarters in Bor\u00e5s and offices in G\u00f6teborg, Helsingfors, and Riga.","language":"sv","is_translated":true,"title_original":"Customer Success Manager","description_original":"Ditt huvuduppdrag \u00e4r att hj\u00e4lpa Viskans kunder lyckas genom att st\u00f6dja och vidareutveckla e-handeln hos kunder som Lager 157, Apoteket och Pelle P, med Viskans E-handelsplattform som verktyg. Du \u00e4r bryggan mellan v\u00e5r produkt och v\u00e5ra kunders verklighet. Du f\u00f6rst\u00e5r kundernas behov samt aff\u00e4r och kan d\u00e4rf\u00f6r som expert p\u00e5 produkten arbeta proaktivt med att f\u00f6resl\u00e5 nya funktioner och l\u00f6sningar som driver dem fram\u00e5t. \nDu riktar ditt fokus dit behovet av strategiskt st\u00f6d, relationsbyggande och aff\u00e4rsutveckling \u00e4r som st\u00f6rst f\u00f6r tillf\u00e4llet, i n\u00e4ra samarbete med v\u00e5ra Customer Managers som hanterar mer av det dagliga arbetet. Du arbetar dessutom v\u00e4ldigt n\u00e4ra flera team inom Viskan f\u00f6r att tillsammans se till att vi har n\u00e5gra av marknadens mest n\u00f6jda kunder.\nDina arbetsuppgifter\n\u2713 F\u00f6ra strategiska dialoger med kunder om deras framtid, aff\u00e4rsm\u00e5l och l\u00e5ngsiktiga utveckling\n\u2713 F\u00f6rst\u00e5 kundernas ekosystem - hur olika system, integrationer, fl\u00f6den och processer h\u00e4nger ihop f\u00f6r att kunna utmana och utveckla dem till att f\u00e5 ut maximalt v\u00e4rde av v\u00e5ra l\u00f6sningar.\n\u2713 Oms\u00e4tta nya plattformsfunktioner till konkret v\u00e4rde hos kund, i samarbete med v\u00e5ra produkt\u00e4gare\n\u2713 Leda projekt och koordinera inf\u00f6randet av nya funktioner och l\u00f6sningar hos kund\n\u2713 Driva go-to-market-arbete: se till att nya funktioner inte bara levereras, utan anv\u00e4nds och skapar v\u00e4rde hos kunderna\nDin profil\nVi tror att du har ett genuint intresse och erfarenhet av e-handel, IT-ekosystem, integrationer och digitala l\u00f6sningar, d\u00e4r du f\u00f6rst\u00e5r hur saker h\u00e4nger ihop tekniskt. Du trivs med att arbeta proaktivt och ser aff\u00e4rsm\u00f6jligheter innan kunden sj\u00e4lv efterfr\u00e5gar dem. Du har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende och bygga l\u00e5ngsiktiga relationer, och du g\u00e5r ig\u00e5ng p\u00e5 att driva flera dialoger och projekt parallellt med en bra struktur. Ut\u00f6ver detta:\n\u2713 En genuin nyfikenhet p\u00e5 kundernas aff\u00e4rer och vilja att f\u00f6rst\u00e5 deras m\u00e5l och vision f\u00f6r att kunna hj\u00e4lpa dem dit.\n\u2713 Erfarenhet av att sj\u00e4lvst\u00e4ndigt utveckla och f\u00f6rvalta kundrelationer.\n\u2713 Bekv\u00e4m med att anv\u00e4nda AI i ditt dagliga arbete, f\u00f6r att jobba smartare och mer effektivt.\n\u2713 En grym f\u00f6rm\u00e5ga att v\u00e4xla mellan \u00e4renden; stora som sm\u00e5, och att se problem som en kul utmaning. En bra inst\u00e4llning l\u00f6ser det mesta!\n\u2713 Vara flytande i b\u00e5de svenska och engelska d\u00e5 vi har b\u00e5de kollegor och kunder i andra l\u00e4nder. Kan du \u00e4ven finska \u00e4r det ett stort plus i kanten! \nVi f\u00f6rst\u00e5r att du inte kan allt fr\u00e5n start, s\u00e5 d\u00e4rf\u00f6r \u00e4r det viktigt f\u00f6r oss att hitta r\u00e4tt person med ett starkt engagemang, driv och vilja att l\u00e4ra - d\u00e4rmed kommer vi l\u00e4gga stor vikt vid personliga egenskaper.\nV\u00e5rt erbjudande \nEtt f\u00f6retag med en kultur d\u00e4r work-life balance, personlig utveckling och eget ansvar st\u00e5r i fokus. P\u00e5 Viskan kommer du att bli utmanad, oavsett hur erfaren du \u00e4r sedan tidigare. Du kommer att arbeta med engagerade, kompetenta och inkluderande kollegor som tillsammans har roligt p\u00e5 jobbet. Hos oss har medarbetarna ett h\u00f6gt f\u00f6rtroende, vilket g\u00f6r att de har en stor frihet och flexibilitet b\u00e5de g\u00e4llande arbetet och arbetstiderna. Se mer om vad det inneb\u00e4r att arbeta hos oss p\u00e5: https:\/\/www.viskan.com\/sv-se\/om-oss\/karriar\/\nOm oss\nViskan \u00e4r en leverant\u00f6r av e-handelsplattform f\u00f6r varum\u00e4rken, retail, B2B och abonnemang. Vi levererar prestanda i v\u00e4rldsklass och hj\u00e4lper v\u00e5ra kunder att bygga e-handel med smarta l\u00f6sningar och maximal kundupplevelse. All utveckling av plattformen sker i egen regi vilket ger oss m\u00f6jlighet att vara snabbr\u00f6rliga och st\u00e4ndigt agera f\u00f6r att m\u00f6ta marknadens behov. Med oss som partner kan f\u00f6retag v\u00e4xa friktionsfritt och helt och h\u00e5llet fokusera p\u00e5 sin f\u00f6rs\u00e4ljning och sina kundrelationer.\nOrganisationen best\u00e5r av fler \u00e4n 50 kollegor med huvudkontor i Bor\u00e5s samt kontor i G\u00f6teborg, Helsingfors och Riga.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Druveforsv\u00e4gen 8","full_address":null,"city":"Bor\u00e5s","country":"SE","latitude":57.71579465214,"longitude":12.938551746793},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Viskan System AB","postcode":"50433","positions":1,"profession":"Customer success manager\/CSM","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.viskan.com\/sv-se\/om-oss\/karriar\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Sara Said","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Viskan System AB","translation_status":"done","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":0,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"job@viskan.se","images":[],"published_at":"2026-09-17T15:18:20+00:00","expires_at":"2026-10-04T23:59:59+00:00","created_at":"2026-09-18T04:16:46+00:00","updated_at":"2026-09-18T04:35:56+00:00"}}