{"data":{"id":157125,"slug":"customer-success-manager-customer-first","type":"job","title":"Customer Success Manager Customer First","description":"Do you want to ensure that our customers succeed with the future of communications platforms?\nCustomer First is looking for a Customer Success Manager who wants to own the customer relationship and make sure our customers get maximum value from a platform that brings together telephony, chat, email, social media, and case management in one single system.\nWe develop AI-powered support and automation that helps businesses manage their communication faster and smarter. Your role is to ensure customers get up and running, feel satisfied, and stay with us.\nWith us, you'll work closely with both customers and the product, influence how we deliver, and follow each customer all the way from signed deal to a confident and successful everyday experience on the platform.\n\n\nHere's what you'll do\nOnboard new customers and drive their implementation from start to launch\nOwn customer health and work proactively on satisfaction, value, and long-term retention\nBe the customer's obvious main contact throughout the entire delivery\nCollaborate closely with sales as they hand over the customer, and with operations and support as they take over\nHelp shape both how we deliver and our way of working\n\nWe work in a modern SaaS environment and you'll get close to the technology, integrations, and our AI workflows.\nFormal education is not decisive. We value drive, curiosity, and the ability to build strong relationships and solve problems.\n\n\nCulture is super important\nWe are an ambitious team that loves high pace, close collaboration, and building things together.\nWith us, the right attitude is at least as important as previous experience. You need to be unpretentious, take responsibility, and enjoy helping others, both customers and colleagues.\nWe want to work with people who care about the customer, the team, and the results. People who dare to bring ideas, take responsibility, and want to develop together with us.\n\n\nWe'd like to see that you\nHave experience in customer success, customer responsibility, or delivery responsibility in B2B\nAre used to independently owning customer relationships and managing multiple customers in parallel\n\nIt's a merit if you also have project management experience, come from a similar industry (SaaS, telecom, or contact center), have good technical skills, and a genuine interest in AI and how it can be used in everyday life.\nYou need to speak Swedish and work from our office in Solna. For us, it's on-site that we build pace, share knowledge, and solve things fastest together.","language":"sv","is_translated":true,"title_original":"Customer Success Manager  Customer First","description_original":"Vill du se till att v\u00e5ra kunder lyckas med framtidens kommunikationsplattform?\nCustomer First s\u00f6ker en Customer Success Manager som vill \u00e4ga kundrelationen och se till att v\u00e5ra kunder f\u00e5r ut maximalt v\u00e4rde av en plattform som samlar telefoni, chatt, mejl, sociala medier och \u00e4rendehantering i ett och samma system.\nVi utvecklar AI-st\u00f6d och automation som hj\u00e4lper f\u00f6retag att hantera sin kommunikation snabbare och smartare. Din roll \u00e4r att se till att kunderna kommer ig\u00e5ng, trivs och stannar kvar.\nHos oss f\u00e5r du arbeta n\u00e4ra b\u00e5de kunderna och produkten, p\u00e5verka hur vi levererar och f\u00f6lja varje kund hela v\u00e4gen fr\u00e5n signerad aff\u00e4r till en trygg och lyckad vardag i plattformen.\n\n\nDet h\u00e4r kommer du att g\u00f6ra\nTa emot nya kunder och driva deras onboarding och implementation fr\u00e5n start till lansering\n\u00c4ga kundh\u00e4lsan och arbeta proaktivt med n\u00f6jdhet, v\u00e4rde och l\u00e5ngsiktig retention\nVara kundens sj\u00e4lvklara huvudkontakt genom hela leveransen\nSamarbeta t\u00e4tt med s\u00e4lj som l\u00e4mnar \u00f6ver kunden, och med f\u00f6rvaltning och support som tar vid\nVara med och forma b\u00e5de hur vi levererar och v\u00e5rt arbetss\u00e4tt\n\nVi arbetar i en modern SaaS-milj\u00f6 och du kommer n\u00e4ra tekniken, integrationer och v\u00e5ra AI-fl\u00f6den.\nFormell utbildning \u00e4r inte avg\u00f6rande. Vi v\u00e4rdes\u00e4tter driv, nyfikenhet och f\u00f6rm\u00e5gan att bygga starka relationer och l\u00f6sa problem.\n\n\nKulturen \u00e4r superviktig\nVi \u00e4r ett ambiti\u00f6st team som gillar h\u00f6gt tempo, n\u00e4ra samarbete och att bygga saker tillsammans.\nHos oss \u00e4r r\u00e4tt inst\u00e4llning minst lika viktig som tidigare erfarenhet. Du beh\u00f6ver vara prestigel\u00f6s, ansvarstagande och tycka om att hj\u00e4lpa andra, b\u00e5de kunder och kollegor.\nVi vill arbeta med personer som bryr sig om kunden, teamet och resultatet. Personer som v\u00e5gar komma med id\u00e9er, tar ansvar och vill utvecklas tillsammans med oss.\n\n\nVi ser g\u00e4rna att du\nHar erfarenhet av customer success, kundansvar eller leveransansvar i B2B\n\u00c4r van att sj\u00e4lvst\u00e4ndigt \u00e4ga kundrelationer och driva flera kunder parallellt\n\nDet \u00e4r meriterande om du dessutom har jobbat med projektledning, kommer fr\u00e5n en liknande bransch (SaaS, telekom eller contact center), har god teknikvana och ett genuint intresse f\u00f6r AI och hur det kan anv\u00e4ndas i vardagen.\nDu beh\u00f6ver kunna svenska och arbeta fr\u00e5n v\u00e5rt kontor i Solna. F\u00f6r oss \u00e4r det p\u00e5 plats vi bygger tempo, delar kunskap och l\u00f6ser saker snabbast tillsammans.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Golfv\u00e4gen 2","full_address":null,"city":"DANDERYD","country":"SE","latitude":59.396904256391,"longitude":18.037123808927},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Teleoffice Viewcom AB","postcode":"18231","positions":1,"profession":"Customer success manager\/CSM","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.customerfirst.se\/en","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Customer First AB","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"careers@customerfirst.se","images":[],"published_at":"2026-08-16T14:14:15+00:00","expires_at":"2026-09-15T23:59:59+00:00","created_at":"2026-08-17T03:10:26+00:00","updated_at":"2026-08-19T03:31:51+00:00"}}