{"data":{"id":145340,"slug":"customer-success-specialist-timeplan-goteborg-2","type":"job","title":"Customer Success Specialist | Timeplan | Gothenburg","description":"Are you looking for a role where you combine customer interaction, problem-solving, and technical interest\u2014while making a real difference in customers' everyday work?\nWe're now recruiting a Customer Success Specialist for a growing company that develops modern, cloud-based solutions for personnel-intensive operations. Here you'll play a central role in the customer journey and have the opportunity to influence both working methods and customer experience.\nAbout the role\nAs a Customer Success Specialist, you'll become a key person in the team, responsible for the customer relationship after a deal is closed. You'll follow the customer from onboarding through ongoing support and further development of their system usage.\nThe role is varied and involves both operational support and proactive work on developing customers' working methods. You'll work daily in various systems and integrations with customers' HR and payroll solutions, which requires your technical understanding and problem-solving ability.\nKey responsibilities\nAs a Customer Success Specialist, you will:\n\u00b7 Handle incoming support requests via email, phone, and chat\n\u00b7 Troubleshoot, resolve, and follow up on customer issues in a structured manner\n\u00b7 Manage onboarding of new customers\u2014from signed contract to go-live\n\u00b7 Configure systems and train customer users\n\u00b7 Work proactively with your own customer portfolio and ensure high customer satisfaction\n\u00b7 Support customers with questions related to scheduling, working hours, and collective agreements\n\u00b7 Gather customer feedback and contribute to product and process development\n\u00b7 Help develop and improve the Customer Success function\nAbout you\nWe're looking for someone who thrives in a customer-facing role and has an interest in technology and systems. You are solution-oriented, pedagogical, and have a natural ability to build trust with customers.\nTo succeed in this role, we see that you have:\n\u00b7 2\u20135 years of experience from support, helpdesk, or customer-facing roles within SaaS, IT, or similar\n\u00b7 Good experience working in multiple systems in parallel\n\u00b7 Ability to troubleshoot systematically and understand how different systems connect\n\u00b7 Excellent communication skills in Swedish and English\nPersonal qualities\nAs a person, you are curious, patient, and solution-oriented. You thrive in an environment where you can dive into complex situations and help customers find the right solutions.\nYou are attentive, pedagogical, and have a strong commitment to creating value for the customer. At the same time, you're motivated by working in a team where you together develop both working methods and offerings.\nMeritorious experience\n\u00b7 Experience from personnel-intensive industries, such as hospitality, restaurants, healthcare, or retail\n\u00b7 Knowledge of scheduling, payroll management, or collective agreements\n\u00b7 Experience with HR, payroll, or scheduling systems\nAbout the company\nOur client is an entrepreneurship-driven company that develops a cloud-based staff and planning system used by over 50,000 users in the Nordic region. The solution helps companies optimize staffing, streamline administrative processes, and ensure correct payroll foundations.\nHere you'll become part of an engaged team with high pace, short decision-making processes, and great opportunities to influence both your own role and the company's development.\nYou will be employed as a consultant through Lernia with good opportunities for a long-term employment directly with the client.\nAdditional information\nLocation: Gothenburg\nStart: As agreed\nEmployment form: Consultant assignment through Lernia with good opportunities for transition to client\nAbout Lernia\nLernia is one of Sweden's leading staffing and recruitment companies and operates throughout the country. With our extensive network, we offer exciting jobs at attractive employers and brands that help you develop your competence and career, both long-term and short-term.\nHow to apply\nTo apply for the position, scroll down to the application form below. Selection and interviews are ongoing, so submit your application today! If you have any questions, feel free to contact the responsible recruiter alice.nero@lernia.se\nBackground check\nFor certain positions, a background check is part of the recruitment process. If you proceed in the process, you will need to verify your identity via BankID before the check is conducted.","language":"sv","is_translated":true,"title_original":"Customer Success Specialist | Timeplan | G\u00f6teborg","description_original":"Vill du arbeta i en roll d\u00e4r du kombinerar kundkontakt, probleml\u00f6sning och tekniskt intresse \u2013 samtidigt som du g\u00f6r verklig skillnad i kundernas vardag?\nNu s\u00f6ker vi en Customer Success Specialist till ett v\u00e4xande bolag som utvecklar moderna, molnbaserade l\u00f6sningar f\u00f6r personalintensiva verksamheter. H\u00e4r f\u00e5r du en central roll i kundresan och m\u00f6jligheten att p\u00e5verka b\u00e5de arbetss\u00e4tt och kundupplevelse.\nOm tj\u00e4nsten\nSom Customer Success Specialist blir du en nyckelperson i teamet d\u00e4r du ansvarar f\u00f6r kundrelationen efter att aff\u00e4ren \u00e4r avslutad. Du f\u00f6ljer kunden fr\u00e5n onboarding till l\u00f6pande support och vidare utveckling av deras anv\u00e4ndning av systemet.\nRollen \u00e4r varierad och inneb\u00e4r b\u00e5de operativt st\u00f6d och proaktivt arbete med att utveckla kundernas arbetss\u00e4tt. Du arbetar dagligen i olika system och med integrationer mot kundernas HR- och l\u00f6nel\u00f6sningar, vilket st\u00e4ller krav p\u00e5 din tekniska f\u00f6rst\u00e5else och probleml\u00f6sningsf\u00f6rm\u00e5ga.\nArbetsuppgifter\nI rollen som Customer Success Specialist kommer du bland annat att:\n\u00b7 Hantera inkommande support\u00e4renden via mejl, telefon och chatt\n\u00b7 Fels\u00f6ka, l\u00f6sa och f\u00f6lja upp kund\u00e4renden p\u00e5 ett strukturerat s\u00e4tt\n\u00b7 Ansvara f\u00f6r onboarding av nya kunder \u2013 fr\u00e5n signerat avtal till drifts\u00e4ttning\n\u00b7 Konfigurera system och utbilda kundernas anv\u00e4ndare\n\u00b7 Arbeta proaktivt med en egen kundportf\u00f6lj och s\u00e4kerst\u00e4lla h\u00f6g kundn\u00f6jdhet\n\u00b7 St\u00f6tta kunder i fr\u00e5gor kopplade till schemal\u00e4ggning, arbetstid och kollektivavtal\n\u00b7 Samla in kundfeedback och bidra till utveckling av produkt och arbetss\u00e4tt\n\u00b7 Vara med och utveckla och f\u00f6rb\u00e4ttra Customer Success-funktionen\nOm dig\nVi s\u00f6ker dig som trivs i en kundn\u00e4ra roll och som har ett intresse f\u00f6r teknik och system. Du \u00e4r l\u00f6sningsorienterad, pedagogisk och har en naturlig f\u00f6rm\u00e5ga att skapa f\u00f6rtroende hos kunder.\nF\u00f6r att lyckas i rollen ser vi att du har:\n\u00b7 2\u20135 \u00e5rs erfarenhet fr\u00e5n support, helpdesk eller kundn\u00e4ra roll inom SaaS, IT eller liknande\n\u00b7 God vana av att arbeta i flera system parallellt\n\u00b7 F\u00f6rm\u00e5ga att fels\u00f6ka strukturerat och f\u00f6rst\u00e5 hur olika system h\u00e4nger ihop\n\u00b7 Mycket god kommunikativ f\u00f6rm\u00e5ga p\u00e5 svenska och engelska\nPersonliga egenskaper\nSom person \u00e4r du nyfiken, t\u00e5lmodig och l\u00f6sningsorienterad. Du trivs i en milj\u00f6 d\u00e4r du f\u00e5r s\u00e4tta dig in i komplexa situationer och hj\u00e4lpa kunder att hitta r\u00e4tt l\u00f6sningar.\nDu \u00e4r lyh\u00f6rd, pedagogisk och har ett starkt engagemang f\u00f6r att skapa v\u00e4rde f\u00f6r kunden. Samtidigt motiveras du av att arbeta i ett team d\u00e4r man tillsammans utvecklar b\u00e5de arbetss\u00e4tt och erbjudande.\nMeriterande\n\u00b7 Erfarenhet fr\u00e5n personalintensiva branscher, exempelvis hotell, restaurang, v\u00e5rd eller retail\n\u00b7 Kunskap om schemal\u00e4ggning, l\u00f6nehantering eller kollektivavtal\n\u00b7 Erfarenhet av HR-, l\u00f6n- eller schemal\u00e4ggningssystem\nOm f\u00f6retaget\nV\u00e5r kund \u00e4r ett entrepren\u00f6rsdrivet bolag som utvecklar ett molnbaserat personal- och planeringssystem som anv\u00e4nds av \u00f6ver 50 000 anv\u00e4ndare i Norden. L\u00f6sningen hj\u00e4lper f\u00f6retag att optimera bemanning, effektivisera administrativa processer och s\u00e4kerst\u00e4lla korrekta l\u00f6neunderlag.\nH\u00e4r blir du en del av ett engagerat team med h\u00f6gt tempo, korta beslutsv\u00e4gar och stora m\u00f6jligheter att p\u00e5verka b\u00e5de din egen roll och verksamhetens utveckling.\nDu kommer att vara anst\u00e4lld som konsult via Lernia med goda m\u00f6jligheter till en l\u00e5ngsiktig anst\u00e4llning direkt hos kunden.\n\u00d6vrig information\nPlaceringsort: G\u00f6teborg \nStart: Enligt \u00f6verenskommelse \nAnst\u00e4llningsform: Konsultuppdrag via Lernia med goda m\u00f6jligheter till \u00f6verg\u00e5ng till kund\nOm Lernia\nLernia \u00e4r ett av Sveriges ledande bemannings- och rekryteringsf\u00f6retag och finns \u00f6ver hela landet. Med v\u00e5rt omfattande n\u00e4tverk erbjuder vi sp\u00e4nnande jobb hos attraktiva arbetsgivare och varum\u00e4rken som hj\u00e4lper dig att utveckla din kompetens och karri\u00e4r, b\u00e5de p\u00e5 l\u00e5ng och kort sikt.\nHur du s\u00f6ker tj\u00e4nsten\nF\u00f6r att s\u00f6ka tj\u00e4nsten, scrolla ner till ans\u00f6kningsformul\u00e4ret nedan. Urval och intervjuer sker l\u00f6pande, s\u00e5 skicka in din ans\u00f6kan redan idag! Om du har n\u00e5gra fr\u00e5gor \u00e4r du v\u00e4lkommen att kontakta ansvarig rekryterare alice.nero@lernia.se\nBakgrundskontroll\nF\u00f6r vissa tj\u00e4nster ing\u00e5r bakgrundskontroll som en del av rekryteringsprocessen. Om du g\u00e5r vidare i processen beh\u00f6ver du verifiera din identitet via BankID innan kontrollen genomf\u00f6rs.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Maskingatan 5","full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.701508227627,"longitude":11.913735995289},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"LERNIA BEMANNING AB","postcode":"41764","positions":1,"profession":"Customer success manager\/CSM","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.lernia.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Lernia Bemanning & Rekrytering","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":4,"ai_vendor_counts":{"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"alice.nero@lernia.se","images":[],"published_at":"2026-08-10T11:02:21+00:00","expires_at":"2026-08-30T23:59:59+00:00","created_at":"2026-08-15T02:59:49+00:00","updated_at":"2026-08-19T02:58:40+00:00"}}