{"data":{"id":221888,"slug":"customer-success-teknik-och-affarsutveckling","type":"job","title":"Customer Success - Technology and Business Development","description":"Awardit is now seeking a Customer Success Manager for the Gift Card business area. In this central role, you will be responsible for the entire customer journey, from implementing new customers and solutions to long-term customer development and commercial growth. This role is perfect for you if you thrive at the intersection of customer relationships, technology, project management, and business development, and want to create long-term customer value in a growing business area.\n\nAbout Awardit\nAwardit is one of Europe's leading providers of loyalty programs, gift card solutions, and digital reward systems. The company helps some of the Nordic region's strongest brands strengthen customer loyalty, increase engagement, and drive business results through innovative digital solutions. Within the Gift Card business area, the focus is on continued growth, development of customer relationships, and delivering solutions that create measurable value for customers.\n\nWhat We Offer\nAt Awardit, you'll get a varied and business-focused role where you combine Customer Success, project management, and commercial responsibility. You'll have the opportunity to work with well-known brands, drive strategic customer conversations, and be an important part of developing the Gift Card business.\n\nWe offer:\n\u2022 Position in Stockholm or Gothenburg\n\u2022 A broad role with responsibility for both implementation and customer development\n\u2022 Significant autonomy and the opportunity to impact customers' business results\n\u2022 Close collaboration with sales, support, and development teams\n\u2022 Bonus model tied to business results\n\u2022 Excellent opportunities for professional development in a rapidly growing organization\n\nWhat the Role Entails\nAs Customer Success Manager, you will have overall responsibility for your own customer portfolio and serve as the customer's primary contact throughout the partnership. You are responsible for ensuring successful implementations, high customer satisfaction, and long-term business development.\n\nYou will lead the onboarding of new customers and the implementation of new products, services, and features with existing customers. You will drive projects from planning to delivery and ensure that work is completed according to agreed scope, timeline, and quality standards.\n\nBeyond implementation responsibility, you will actively work to develop customer relationships through regular check-ins and business reviews. You will analyze customer needs, identify development opportunities, and drive initiatives that strengthen customer value while creating conditions for increased sales.\n\nThe role involves clear commercial responsibility where you work with upselling, cross-selling, and expansion within the existing customer base. You are responsible for building and maintaining a strong pipeline, forecasting business opportunities, and delivering against established budget and growth targets.\n\nYou will collaborate closely with internal stakeholders in sales, support, and IT to ensure successful customer projects and are responsible for ensuring that documentation, reporting, and CRM data are managed according to company processes and guidelines.\n\nWho We're Looking For\nWe're seeking someone with experience in a customer-facing role such as Customer Success Manager, Implementation Manager, Technical Account Manager, Delivery Manager, Service Delivery Manager, or similar.\n\nYou have experience building strong customer relationships and enjoy combining operational delivery with technology and business development. You are comfortable navigating conversations between customers, business, and technology, and have experience collaborating with multiple internal functions.\n\nTo succeed in this role, we believe you are:\n\u2022 Business-driven and comfortable working toward goals\n\u2022 Relationship-focused and skilled at building long-term trust\n\u2022 Organized and experienced in managing multiple projects and activities in parallel\n\u2022 Solution-oriented with strong customer focus\n\u2022 Communicative and confident leading business conversations at various levels\n\u2022 Proactive in identifying opportunities for development and growth\n\nYou communicate fluently in Swedish and English. Experience with HubSpot or another CRM system is a plus.\n\nIf you want to take a key role where you can combine implementation, Customer Success, and commercial development while working with some of the Nordic region's strongest brands, this is a very exciting opportunity. This position is a direct hire and you will be employed directly by Awardit. If you have questions about the role, you are welcome to contact the responsible recruiter, Joel Claeson.","language":"sv","is_translated":true,"title_original":"Customer Success - teknik och aff\u00e4rsutveckling","description_original":"Nu s\u00f6ker Awardit en Customer Success Manager till aff\u00e4rsomr\u00e5det Gift Card. H\u00e4r f\u00e5r du en central roll d\u00e4r du ansvarar f\u00f6r hela kundresan, fr\u00e5n implementation av nya kunder och l\u00f6sningar till l\u00e5ngsiktig kundutveckling och kommersiell tillv\u00e4xt. Rollen passar dig som trivs i gr\u00e4nslandet mellan kundrelationer, teknik, projektledning och aff\u00e4rsutveckling och som vill vara med och skapa l\u00e5ngsiktigt kundv\u00e4rde i ett v\u00e4xande aff\u00e4rsomr\u00e5de.\nOm Awardit\nAwardit \u00e4r en av Europas ledande akt\u00f6rer inom lojalitetsprogram, presentkortsl\u00f6sningar och digitala bel\u00f6ningssystem. F\u00f6retaget hj\u00e4lper n\u00e5gra av Nordens starkaste varum\u00e4rken att st\u00e4rka kundlojalitet, \u00f6ka engagemang och skapa aff\u00e4rsresultat genom innovativa digitala l\u00f6sningar. Inom aff\u00e4rsomr\u00e5det Gift Card ligger fokus p\u00e5 fortsatt tillv\u00e4xt, utveckling av kundrelationer och att leverera l\u00f6sningar som skapar m\u00e4tbart v\u00e4rde f\u00f6r kunderna.\nVad vi erbjuder\nHos Awardit f\u00e5r du en varierad och aff\u00e4rsn\u00e4ra roll d\u00e4r du kombinerar Customer Success, projektledning och kommersiellt ansvar. Du f\u00e5r m\u00f6jlighet att arbeta med v\u00e4lk\u00e4nda varum\u00e4rken, driva strategiska kunddialoger och vara en viktig del i utvecklingen av Gift Card-aff\u00e4ren.\nVi erbjuder:\n\u2022 Placering i Stockholm eller G\u00f6teborg\n\u2022 En bred roll med ansvar f\u00f6r b\u00e5de implementation och kundutveckling\n\u2022 Stort eget ansvar och m\u00f6jlighet att p\u00e5verka kundernas aff\u00e4rsresultat\n\u2022 N\u00e4ra samarbete med s\u00e4lj-, support- och utvecklingsteam\n\u2022 Bonusmodell kopplad till aff\u00e4rsresultat\n\u2022 Goda m\u00f6jligheter till professionell utveckling i en snabbv\u00e4xande verksamhet\nVad tj\u00e4nsten inneb\u00e4r\nSom Customer Success Manager har du det \u00f6vergripande ansvaret f\u00f6r en egen kundportf\u00f6lj och fungerar som kundens prim\u00e4ra kontakt genom hela samarbetet. Du ansvarar f\u00f6r att s\u00e4kerst\u00e4lla framg\u00e5ngsrika implementationer, h\u00f6g kundn\u00f6jdhet och l\u00e5ngsiktig aff\u00e4rsutveckling.\nDu leder onboarding av nya kunder samt implementation av nya produkter, tj\u00e4nster och funktionalitet hos befintliga kunder. Du driver projekten fr\u00e5n planering till leverans och s\u00e4kerst\u00e4ller att arbetet genomf\u00f6rs enligt \u00f6verenskommen omfattning, tidsplan och kvalitetsniv\u00e5.\nUt\u00f6ver implementationsansvaret arbetar du aktivt med att utveckla kundrelationerna genom regelbundna uppf\u00f6ljningar och aff\u00e4rsgenomg\u00e5ngar. Du analyserar kundernas behov, identifierar utvecklingsm\u00f6jligheter och driver initiativ som st\u00e4rker kundv\u00e4rdet samtidigt som du skapar f\u00f6ruts\u00e4ttningar f\u00f6r \u00f6kad f\u00f6rs\u00e4ljning.\nRollen inneb\u00e4r ett tydligt kommersiellt ansvar d\u00e4r du arbetar med upselling, cross-selling och expansion inom den befintliga kundbasen. Du ansvarar f\u00f6r att bygga och underh\u00e5lla en stark pipeline, prognostisera aff\u00e4rsm\u00f6jligheter och leverera enligt uppsatta budget- och tillv\u00e4xtm\u00e5l.\nDu samarbetar n\u00e4ra interna intressenter inom f\u00f6rs\u00e4ljning, support och IT f\u00f6r att s\u00e4kerst\u00e4lla framg\u00e5ngsrika kundprojekt samt ansvarar f\u00f6r att dokumentation, rapportering och CRM-data hanteras enligt f\u00f6retagets processer och riktlinjer.\nVem vi s\u00f6ker\nVi s\u00f6ker dig som har erfarenhet av en kundn\u00e4ra roll som Customer Success Manager, Implementation Manager, Techincal Account Manager, Delivery Manager, Service Delivery Manager eller liknande.\nDu har erfarenhet av att bygga starka kundrelationer och trivs med att kombinera operativ leverans med teknik och aff\u00e4rsutveckling. Du k\u00e4nner dig bekv\u00e4m i dialogen mellan kund, aff\u00e4r och teknik och har erfarenhet av att samarbeta med flera olika interna funktioner.\nF\u00f6r att lyckas i rollen tror vi att du \u00e4r:\n\u2022 Aff\u00e4rsdriven och van att arbeta mot m\u00e5l\n\u2022 Relationsskapande och skicklig p\u00e5 att bygga l\u00e5ngsiktigt f\u00f6rtroende\n\u2022 Strukturerad och van att driva flera projekt och aktiviteter parallellt\n\u2022 L\u00f6sningsorienterad med ett starkt kundfokus\n\u2022 Kommunikativ och trygg i att leda aff\u00e4rsdialoger p\u00e5 olika niv\u00e5er\n\u2022 Proaktiv i att identifiera m\u00f6jligheter till utveckling och tillv\u00e4xt\nDu kommunicerar obehindrat p\u00e5 svenska och engelska. Erfarenhet av HubSpot eller annat CRM-system \u00e4r meriterande.\nF\u00f6r dig som vill ta en nyckelroll d\u00e4r du f\u00e5r kombinera implementation, Customer Success och kommersiell utveckling samtidigt som du arbetar med n\u00e5gra av Nordens starkaste varum\u00e4rken \u00e4r detta en mycket sp\u00e4nnande m\u00f6jlighet. Tj\u00e4nsten \u00e4r en rekrytering och du blir anst\u00e4lld direkt av Awardit. Har du fr\u00e5gor om rollen \u00e4r du v\u00e4lkommen att kontakta ansvarig rekryterare, Joel Claeson","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.338492513809,"longitude":18.067030168099},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"2Complete AB","postcode":"11139","positions":1,"profession":"Account manager\/AM","salary_type":"Fast och r\u00f6rlig l\u00f6n","employer_url":"https:\/\/awardit.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Joel Claeson","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Awardit AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":0,"ai_vendor_counts":{"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46704975518","owner_email":"joel@2complete.se","images":[],"published_at":"2026-09-18T14:12:18+00:00","expires_at":"2026-10-13T23:59:59+00:00","created_at":"2026-09-19T03:25:50+00:00","updated_at":"2026-09-19T03:46:15+00:00"}}