{"data":{"id":177556,"slug":"customer-support-agent-till-infobric-group-jonkoping","type":"job","title":"Customer Support Agent at Infobric Group \/\/ J\u00f6nk\u00f6ping","description":"Infobric is a leading SaaS company that drives digitalization of the construction industry through innovative technology. With smart platforms and data-driven solutions, we help our customers create safer workplaces. Here awaits a varied support role where you become an important link between technology and the people who use it.\nAbout the Role Here you will be an important point of contact for our customers and users, helping them get the most out of our products and services. Via phone, email, and chat, you guide users through our systems, answer questions about products and features, and tackle technical troubleshooting when something doesn't work as it should. You'll get to know our products deeply\u2014both our software and hardware\u2014and use your curiosity to solve everything from quick questions to issues that require you to troubleshoot, test, and think things through.\nTogether with your colleagues on the support team, you share knowledge, help each other with more complex cases, and collaborate with other parts of the organization to create a really great customer experience. You also pick up on recurring questions, see what can be streamlined, and contribute to smarter ways of working, where digital and AI-based tools are already a natural part of everyday life. In short: a role for someone who gets energized by people, loves technology, and thinks the best part of the job is making someone else's day a little easier.\nAbout You Curious is a word that describes you well. Curious about people, new products, and how things work. You enjoy learning new things, ask questions when you need to, and readily dive into a new system or tool to understand how it all fits together. In other words, the unknown makes you more curious than hesitant.\nYou enjoy when your day brings variety and find it easy to adapt, try new things, and find your own way of tackling them. You take feedback to heart and enjoy sharing what you discover. Add a genuine service mindset, a team player mentality, and a drive to give people really great service, and we think you'll thrive with us.\n\nYou have an interest in technology and are comfortable working with digital tools\n\n\nExperience with customer service, support, or similar is a plus\n\n\nExperience working with CRM systems or other support systems is a plus\n\n\nYou're curious about digitalization and AI, and want to continue learning new tools\n\n\nYou communicate fluently in Swedish and English\n\n\nAbout Infobric Infobric is a leading player in the digitalization of the construction industry. With our solutions, we help companies create safer workplaces, better control, and more sustainable environments. Today our systems are used in thousands of construction projects every day, and we continue to grow and develop new solutions for the industry.\nWith us, you become part of a company with forward-thinking spirit and a culture characterized by collaboration, energy, and the desire to develop together. At our head office in J\u00f6nk\u00f6ping, around 60 colleagues work in sales, product, support, and marketing. Here awaits a social environment with shared breakfasts, after-work events, company activities, and opportunities to grow within the company.\nSTART: By agreement LOCATION: J\u00f6nk\u00f6ping POSITION TYPE: Full-time SALARY: Fixed salary CONTACT: Head of Recruitment Ellinor Hellberg, ellinor@oddwork.se (for questions about the position, not applications) APPLICATION DEADLINE: 2026-09-28, selection is ongoing and the position may be filled before the final application deadline.\nAs a leading agency in employer branding and recruitment, we are here to revolutionize our industry, match talent with company cultures, and strengthen organizations' employer brands. Curious to learn more? Welcome into Oddwork's world by clicking here or find more career opportunities here.","language":"sv","is_translated":true,"title_original":"Customer Support Agent till Infobric Group \/\/ J\u00f6nk\u00f6ping","description_original":"Infobric \u00e4r ett ledande SaaS-bolag som med innovativ teknologi driver digitaliseringen av byggbranschen. Med smarta plattformar och datadrivna l\u00f6sningar hj\u00e4lper vi v\u00e5ra kunder att skapa s\u00e4krare arbetsplatser. H\u00e4r v\u00e4ntar en varierad supportroll d\u00e4r du blir en viktig l\u00e4nk mellan teknologi och m\u00e4nniskorna som anv\u00e4nder den.\nOm rollen H\u00e4r blir du en viktig kontaktpunkt f\u00f6r v\u00e5ra kunder och anv\u00e4ndare, och den som hj\u00e4lper dem att f\u00e5 ut s\u00e5 mycket som m\u00f6jligt av v\u00e5ra produkter och tj\u00e4nster. Via telefon, mejl och chatt guidar du anv\u00e4ndare i v\u00e5ra system, svarar p\u00e5 fr\u00e5gor om produkter och funktioner och tar dig an teknisk fels\u00f6kning n\u00e4r n\u00e5got inte fungerar som det ska. H\u00e4r f\u00e5r du l\u00e4ra k\u00e4nna produkterna p\u00e5 djupt, b\u00e5de v\u00e5r mjukvara och h\u00e5rdvara och anv\u00e4nda din nyfikenhet f\u00f6r att l\u00f6sa allt fr\u00e5n den snabba fr\u00e5gan till \u00e4rendet som kr\u00e4ver att du fels\u00f6ker, testar och t\u00e4nker ett varv till.\nTillsammans med dina kollegor i supportteamet delar du kunskap, hj\u00e4lps \u00e5t i mer komplexa \u00e4renden och samarbetar med andra delar av organisationen f\u00f6r att skapa en riktigt bra kundupplevelse. Du f\u00e5ngar ocks\u00e5 upp \u00e5terkommande fr\u00e5gor, ser vad som kan effektiviseras och bidrar till smartare arbetss\u00e4tt, d\u00e4r digitala och AI-baserade verktyg redan \u00e4r en naturlig del av vardagen. Kort sagt: en roll f\u00f6r dig som f\u00e5r energi av m\u00e4nniskor, gillar teknologi och tycker att det b\u00e4sta med jobbet \u00e4r att f\u00e5 g\u00f6ra n\u00e5gon annans vardag lite enklare.\nOm dig Nyfiken \u00e4r ett ord som beskriver dig bra. P\u00e5 m\u00e4nniskor, p\u00e5 nya produkter och p\u00e5 hur saker fungerar. Du gillar att l\u00e4ra dig nytt, st\u00e4ller fr\u00e5gor n\u00e4r du beh\u00f6ver och ger dig g\u00e4rna in i ett nytt system eller verktyg f\u00f6r att f\u00f6rst\u00e5 hur det h\u00e4nger ihop. Det ok\u00e4nda g\u00f6r dig med andra ord mer nyfiken \u00e4n tveksam.\nDu gillar n\u00e4r vardagen bjuder p\u00e5 variation och har l\u00e4tt f\u00f6r att st\u00e4lla om, testa nytt och hitta ditt s\u00e4tt att ta dig an det. Du tar till dig feedback och delar g\u00e4rna med dig av det du sj\u00e4lv uppt\u00e4cker. L\u00e4gg till ett genuint servicet\u00e4nk, en lagspelarmentalitet och en drivkraft att ge m\u00e4nniskor ett riktigt bra bem\u00f6tande, s\u00e5 tror vi att du kommer trivas fint hos oss.\n\nDu har ett intresse av teknologi och \u00e4r van vid att arbeta i digitala verktyg\n\n\nErfarenhet av kundservice, support eller liknande \u00e4r meriterande\n\n\nVana att arbeta i CRM-system eller andra supportsystem \u00e4r meriterande\n\n\nDu \u00e4r nyfiken p\u00e5 digitalisering och AI, och vill forts\u00e4tta l\u00e4ra dig nya verktyg\n\n\nDu kommunicerar obehindrat p\u00e5 svenska och engelska\n\n\nOm Infobric Infobric \u00e4r en ledande akt\u00f6r inom digitaliseringen av byggbranschen. Med v\u00e5ra l\u00f6sningar hj\u00e4lper vi f\u00f6retag att skapa s\u00e4krare arbetsplatser, b\u00e4ttre kontroll och mer h\u00e5llbara milj\u00f6er. Idag anv\u00e4nds v\u00e5ra system i tusentals byggprojekt varje dag, samtidigt som vi forts\u00e4tter v\u00e4xa och utveckla nya l\u00f6sningar f\u00f6r branschen.\nHos oss blir du en del av ett bolag med fram\u00e5tanda och en kultur som pr\u00e4glas av samarbete, energi och viljan att utvecklas tillsammans. P\u00e5 v\u00e5rt huvudkontor i J\u00f6nk\u00f6ping sitter ca 60 kollegor inom bland annat s\u00e4lj, produkt, support och marknad. H\u00e4r v\u00e4ntar en social milj\u00f6 med gemensamma frukostar, after works, f\u00f6retagsevent och m\u00f6jligheter att v\u00e4xa inom bolaget.\nSTART: Enligt \u00f6verenskommelse PLATS: J\u00f6nk\u00f6ping OMFATTNING: Heltid L\u00d6N: Fast l\u00f6n KONTAKT: Head of Recruitment Ellinor Hellberg, ellinor@oddwork.se (f\u00f6r fr\u00e5gor om tj\u00e4nsten, ej ans\u00f6kningar) SISTA ANS\u00d6KNINGSDATUM: 2026-09-28, urval sker l\u00f6pande och tj\u00e4nsten kan tills\u00e4ttas innan sista ans\u00f6kningsdag. \nSom ledande byr\u00e5 inom\u202femployer\u202fbranding\u202foch rekrytering \u00e4r vi h\u00e4r f\u00f6r att revolutionera v\u00e5r bransch, matcha talanger med f\u00f6retagskulturer och st\u00e4rka organisationers arbetsgivarvarum\u00e4rken. Nyfiken p\u00e5 att veta mer? V\u00e4lkommen in i\u202fOddworks\u202fv\u00e4rld genom att\u202fklicka h\u00e4r\u202feller hitta fler karri\u00e4rm\u00f6jligheter\u202fh\u00e4r.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"J\u00e4rnv\u00e4gsgatan 12","full_address":null,"city":"J\u00f6nk\u00f6ping","country":"SE","latitude":57.784318343053,"longitude":14.162982714059},"metadata":{"region":"J\u00f6nk\u00f6pings l\u00e4n","duration":"Tills vidare","employer":"Oddwork Sweden AB","postcode":"55315","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.oddwork.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Oddwork","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":4,"ai_views_count":7,"ai_vendor_counts":{"meta":6,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"ellinor@oddwork.se","images":[],"published_at":"2026-08-28T14:50:41+00:00","expires_at":"2026-09-28T23:59:59+00:00","created_at":"2026-08-29T03:49:58+00:00","updated_at":"2026-09-02T02:55:32+00:00"}}