{"data":{"id":165449,"slug":"customer-support-associate-with-danish-english-sofia-bulgaria","type":"job","title":"Customer Support Associate with Danish & English \u2013 Sofia, Bulgaria","description":"For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.\nWith operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.\n\ud83c\udfaf About the Role\nWe are looking for a Customer Support Associate with Danish and English to join our team supporting customers of a leading international telecommunications provider.\nYou will assist customers through inbound voice and non-voice channels, including phone, email, and chat, with day-to-day service-related questions such as top-ups, SIM activation, roaming usage, and general account inquiries. This is a pure customer service role with no sales, upselling, or device troubleshooting.\nKey Responsibilities\nHandle inbound customer inquiries via phone, email, chat, and other supported channels\nAssist customers with top-ups, SIM activation, roaming usage, and general service-related questions\nResolve customer concerns efficiently and aim for first-contact resolution whenever possible\nAccurately document customer interactions and follow established processes\nProvide professional, clear, and empathetic support in every interaction\n\n\ud83e\udde0 What We're Looking For\nMust-have:\nDanish \u2013 minimum B2 level\nEnglish \u2013 minimum B2 level\nUndergraduate, graduate, postgraduate education or equivalent\nStrong verbal and written communication skills\nGood computer skills and ability to work with multiple systems\nAvailability to work 09:00\u201318:00, Monday to Friday\n\nNice-to-have:\nPrevious experience in customer service, BPO, telecommunications, or a similar environment\nExperience working with CRM or ticketing systems\nStrong problem-solving skills and a customer-focused mindset\n\n\ud83c\udf81 What You'll Get\nCompensation & Benefits:\nCompetitive salary and performance-based bonuses\nAdditional health insurance\nFood vouchers\n3 weeks of paid training in English, followed by accreditation\nRelocation support to Sofia for eligible candidates\n\nWork Environment:\nOnsite from our Sofia office\nWorking hours: 09:00\u201318:00, Monday to Friday\nVoice and non-voice customer support\n\nGrowth & Development\nYou will receive structured training and ongoing support while developing your customer service and communication skills in an international environment.\n\ud83d\ude80 Ready to Apply?\nJoin us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.","language":"sv","is_translated":true,"title_original":"Customer Support Associate with Danish & English \u2013 Sofia, Bulgaria","description_original":"For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.\nWith operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.\n\ud83c\udfaf About the Role\nWe are looking for a Customer Support Associate with Danish and English to join our team supporting customers of a leading international telecommunications provider.\nYou will assist customers through inbound voice and non-voice channels, including phone, email, and chat, with day-to-day service-related questions such as top-ups, SIM activation, roaming usage, and general account inquiries. This is a pure customer service role with no sales, upselling, or device troubleshooting.\nKey Responsibilities\nHandle inbound customer inquiries via phone, email, chat, and other supported channels\nAssist customers with top-ups, SIM activation, roaming usage, and general service-related questions\nResolve customer concerns efficiently and aim for first-contact resolution whenever possible\nAccurately document customer interactions and follow established processes\nProvide professional, clear, and empathetic support in every interaction\n\n\ud83e\udde0 What We\u2019re Looking For\nMust-have:\nDanish \u2013 minimum B2 level\nEnglish \u2013 minimum B2 level\nUndergraduate, graduate, postgraduate education or equivalent\nStrong verbal and written communication skills\nGood computer skills and ability to work with multiple systems\nAvailability to work 09:00\u201318:00, Monday to Friday\n\nNice-to-have:\nPrevious experience in customer service, BPO, telecommunications, or a similar environment\nExperience working with CRM or ticketing systems\nStrong problem-solving skills and a customer-focused mindset\n\n\ud83c\udf81 What You\u2019ll Get\nCompensation & Benefits:\nCompetitive salary and performance-based bonuses\nAdditional health insurance\nFood vouchers\n3 weeks of paid training in English, followed by accreditation\nRelocation support to Sofia for eligible candidates\n\nWork Environment:\nOnsite from our Sofia office\nWorking hours: 09:00\u201318:00, Monday to Friday\nVoice and non-voice customer support\n\nGrowth & Development\nYou will receive structured training and ongoing support while developing your customer service and communication skills in an international environment.\n\ud83d\ude80 Ready to Apply?\nJoin us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":null,"country":"SE","latitude":null,"longitude":null},"metadata":{"duration":"6 m\u00e5nader \u2013 upp till 12 m\u00e5nader","employer":"Jobs Europe AB","positions":3,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast och r\u00f6rlig l\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Tidsbegr\u00e4nsad anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Copenhagen","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"applications@jobseurope.com","images":[],"published_at":"2026-08-20T16:34:45+00:00","expires_at":"2026-10-31T23:59:59+00:00","created_at":"2026-08-21T03:24:48+00:00","updated_at":"2026-08-21T04:01:10+00:00"}}