{"data":{"id":178756,"slug":"dansktalande-customer-service-specialist-till-medtech-bolag","type":"job","title":"Danish-Speaking Customer Service Specialist for MedTech Company!","description":"About the Role\nThis is a specialist position for you who has experience with complex order management and thrives in an environment where structure, accuracy, and regulatory compliance are crucial.\nAs a Customer Service Specialist, you are responsible for ensuring professional and efficient handling of customer orders and inquiries. You work closely with customers and internal functions within Supply Chain, logistics, quality, and sales to ensure high service levels and correct deliveries.\nYou become an important part of the operation and contribute to ensuring that processes are followed, quality requirements are met, and customers receive a first-class experience.\nKey Responsibilities\nHandle customer orders and inquiries in business and order management systems.\nEnsure that customer requests are processed correctly and within agreed service levels.\nWork according to established processes, quality requirements, and regulatory guidelines.\nIdentify, report, and follow up on incidents and deviations.\nEnsure compliance with SOX controls, quality requirements, and internal governance processes.\nCollaborate with Supply Chain, Distribution, Planning, Quality, and Sales.\nParticipate in improvement initiatives, projects, and training activities.\nContribute to developing and maintaining high competence in products, processes, and systems.\nIdentify and report quality and compliance deviations.\nWe Are Looking for You With\nQualifications\nFluent knowledge of Danish (spoken & written).\nFluent Swedish and English (spoken & written).\nAt least two years of experience from customer service, order administration, or similar role.\nExperience with electronic order management.\nExperience working with ERP systems or other business-critical operational systems.\nGood system and IT proficiency.\nExperience working according to defined processes and workflows.\nExperience from MedTech, Life Science, pharmaceutical industry, or other regulatory-driven operations.\nExperience working according to quality and compliance requirements.\nGood understanding of SOX controls and internal governance processes.\n\nMerits\nExperience in international customer service.\nExperience with Supply Chain or logistics-related processes.\nExperience with audits, quality reviews, or regulatory inspections.\n\nWe Are Looking for Someone Who Combines High Customer Service Orientation with a Structured and Quality-Conscious Work Approach. You are accustomed to working in an environment where documentation, processes, and compliance are a natural part of daily operations.\nYou have the ability to handle multiple tasks simultaneously, are solution-oriented, and thrive with many points of contact. Furthermore, you are a team player who builds strong relationships and contributes to the team's collective success.\nAbout Your New Workplace\nYou are offered the opportunity to work with our client, a world-leading company in medical technology where quality, innovation, and development are in focus. You become part of an international organization with high ambitions, strong corporate culture, and the opportunity to develop in an exciting and socially important industry.\nAbout the Employment\nThis is a consulting assignment where you will be employed as a consultant by us at OIO.\nScope: Full-time\nStart: Immediately, with consideration to notice period\nAssignment Duration: Initially until June 2027, with possibility for extension\nLocation: Northern Stockholm\nCompensation: Fixed monthly salary\nAbout OIO\nOur passion is to help you into the right role and workplace. At the same time, we are aware that you are selective and choose carefully when it comes to your next career step, as would we. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right position have a better chance of reaching their full potential. Through fair, straightforward employment terms and engaged leadership, we then actively work with your engagement and development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.","language":"sv","is_translated":true,"title_original":"Dansktalande Customer Service Specialist till MedTech-bolag!","description_original":"Om rollen\nDet h\u00e4r \u00e4r en specialistroll f\u00f6r dig som har erfarenhet av komplex orderhantering och som trivs i en verksamhet d\u00e4r struktur, noggrannhet och regelefterlevnad \u00e4r avg\u00f6rande.\nSom Customer Service Specialist ansvarar du f\u00f6r att s\u00e4kerst\u00e4lla en professionell och effektiv hantering av kundorder och kund\u00e4renden. Du arbetar n\u00e4ra kunder samt interna funktioner inom Supply Chain, logistik, kvalitet och f\u00f6rs\u00e4ljning f\u00f6r att s\u00e4kerst\u00e4lla h\u00f6g servicegrad och korrekta leveranser.\nDu blir en viktig del av verksamheten och bidrar till att s\u00e4kerst\u00e4lla att processer f\u00f6ljs, att kvalitetskrav efterlevs och att kunderna f\u00e5r en f\u00f6rstklassig upplevelse.\nArbetsuppgifterHantera kundorder och kund\u00e4renden i aff\u00e4rs- och orderhanteringssystem.\nS\u00e4kerst\u00e4lla att kundf\u00f6rfr\u00e5gningar behandlas korrekt och inom \u00f6verenskomna serviceniv\u00e5er.\nArbeta enligt etablerade processer, kvalitetskrav och regulatoriska riktlinjer.\nIdentifiera, rapportera och f\u00f6lja upp incidenter och avvikelser.\nS\u00e4kerst\u00e4lla efterlevnad av SOX-kontroller, kvalitetskrav och interna styrprocesser.\nSamarbeta med Supply Chain, Distribution, Planning, Quality och Sales.\nDelta i f\u00f6rb\u00e4ttringsinitiativ, projekt och utbildningsaktiviteter.\nBidra till att utveckla och uppr\u00e4tth\u00e5lla h\u00f6g kompetens inom produkter, processer och system.\nIdentifiera och rapportera kvalitets- och complianceavvikelser.\nVi s\u00f6ker dig som har\nKvalifikationer\nFlytande kunskap i danska (tal & skrift).\nFlytande svenska och engelska (tal & skrift).\nMinst tv\u00e5 \u00e5rs erfarenhet fr\u00e5n kundservice, orderadministration eller liknande roll.\nErfarenhet av elektronisk orderhantering.\nErfarenhet av arbete i ERP-system eller andra aff\u00e4rskritiska verksamhetssystem.\nGod system- och IT-vana.\nErfarenhet av att arbeta enligt definierade processer och arbetsfl\u00f6den.\nErfarenhet fr\u00e5n MedTech, Life Science, l\u00e4kemedelsindustrin eller annan regulatoriskt styrd verksamhet.\nErfarenhet av att arbeta enligt kvalitets- och compliancekrav.\nGod f\u00f6rst\u00e5else f\u00f6r SOX-kontroller och interna styrningsprocesser.\n\nMeriterande\nErfarenhet av internationell kundservice.\nErfarenhet av Supply Chain- eller logistikrelaterade processer.\nErfarenhet av revisioner, kvalitetsgranskningar eller regulatoriska kontroller.\n\nVi s\u00f6ker dig som kombinerar h\u00f6g servicek\u00e4nsla med ett strukturerat och kvalitetsmedvetet arbetss\u00e4tt. Du \u00e4r van att arbeta i en milj\u00f6 d\u00e4r dokumentation, processer och compliance \u00e4r en naturlig del av vardagen.\nDu har f\u00f6rm\u00e5ga att hantera flera parallella arbetsuppgifter samtidigt, \u00e4r l\u00f6sningsorienterad och trivs med m\u00e5nga kontaktytor. Vidare \u00e4r du en lagspelare som bygger starka relationer och bidrar till teamets gemensamma framg\u00e5ng.\nOm din nya arbetsplats\nDu erbjuds m\u00f6jligheten att arbeta hos, v\u00e5r kund, ett v\u00e4rldsledande f\u00f6retag inom medicinteknik d\u00e4r kvalitet, innovation och utveckling st\u00e5r i fokus. Du blir en del av en internationell organisation med h\u00f6ga ambitioner, stark f\u00f6retagskultur och m\u00f6jlighet att utvecklas i en sp\u00e4nnande och samh\u00e4llsviktig bransch.\nOm anst\u00e4llningen\nDetta \u00e4r ett konsultuppdrag d\u00e4r du blir anst\u00e4lld som konsult av oss p\u00e5 OIO.\nOmfattning: Heltid\nStart: Omg\u00e5ende, med h\u00e4nsyn till upps\u00e4gningstid\nUppdragets l\u00e4ngd: initialt till juni 2027, med m\u00f6jlighet till f\u00f6rl\u00e4ngning\nPlacering: Norra Stockholm\nErs\u00e4ttning: Fast m\u00e5nadsl\u00f6n\nOm OIO\nV\u00e5r passion \u00e4r att hj\u00e4lpa dig till r\u00e4tt roll och arbetsplats. Vi \u00e4r samtidigt medvetna om att du \u00e4r kr\u00e4sen och v\u00e4ljer med omsorg inf\u00f6r n\u00e4sta karri\u00e4rsteg, det skulle vi ocks\u00e5 g\u00f6ra. D\u00e4rf\u00f6r arbetar vi dedikerat i rekryteringsprocessen f\u00f6r att l\u00e4ra k\u00e4nna dig och dina ambitioner. Vi tror n\u00e4mligen att m\u00e4nniskor p\u00e5 r\u00e4tt plats har st\u00f6rre chans att n\u00e5 sin fulla potential. Genom schyssta, okr\u00e5ngliga anst\u00e4llningsvillkor samt ett n\u00e4rvarande ledarskap arbetar vi d\u00e4refter aktivt med ditt engagemang och din utveckling. P\u00e5 s\u00e5 vis str\u00e4var vi efter att bli en sj\u00e4lvklar karri\u00e4rpartner f\u00f6r dig. We are as picky as you are.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Skeppsbron 38","full_address":null,"city":"Stockholm","country":"SE","latitude":59.323180011692,"longitude":18.074850271933},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"OIO V\u00e4st AB","postcode":"11130","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Anna Edlund","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"OIO \u00d6st AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":3,"ai_views_count":6,"ai_vendor_counts":{"meta":2,"other":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"anna.edlund@oio.se","images":[],"published_at":"2026-08-28T15:41:44+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-08-29T03:54:24+00:00","updated_at":"2026-09-03T03:01:55+00:00"}}