{"data":{"id":220552,"slug":"dansktalande-first-line-agent-till-stockholms-innerstad-2","type":"job","title":"Danish-Speaking First Line Agent in Stockholm City Center!","description":"About the Position\nWe are now looking for someone at the beginning of their career, Danish-speaking, who wants to work in a fun and team-oriented support role with one of our clients located centrally in Stockholm.\nIn summary, your responsibilities include the following:\nReceive and handle incoming support requests via phone, email, and ticket management system.\nServe as the first point of contact for both customers and internal users.\nParticipate in improving work methods, routines, and the overall customer experience.\nWork closely with Second Line, internal experts, and other cross-functional teams to ensure effective solutions.\nPerform troubleshooting of technical issues in the business system as well as other systems connected to it.\nProvide guidance on how the systems work and support users with questions related to processes and various types of user challenges.\nServe as the first point of contact for both customers and internal users.\nWe are looking for someone who\nMastery of Danish and English in both spoken and written form.\nHas previous experience working in customer service or technical support, or alternatively had a part-time job in customer service alongside high school studies.\nHas a service-oriented work approach, good communication skills, and enjoys interacting with users and customers.\nWorks solution-oriented, takes responsibility for your tasks, and values high quality in what you deliver.\n\nTo thrive in the team and succeed in the role, you are a team player who wants to strongly contribute to team culture. Additionally, you are service-oriented and enjoy close dialogue with customers.\nAbout the Employment\nThis is a consulting assignment with employment at OIO with immediate start. The idea is that this transitions to a permanent position provided that all parties are satisfied with the collaboration.\nAdditional Information\nScope: Full-time, office hours\nStart: Immediate\nPlacement: Stockholm\nContact Person: Anna Edlund anna.edlund@oio.se\nSalary: Fixed monthly salary\n\nRemember to submit your application quickly as we conduct continuous candidate selection and the listing may close before the position is filled if we move into the selection and interview phase.\nAbout OIO\nOur passion is helping you find the right role and workplace. At the same time, we are aware that you are selective and choose carefully for your next career step\u2014we would do the same. That is why we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a better chance of reaching their full potential. Through fair, straightforward employment terms and present leadership, we then actively work on your engagement and development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.","language":"sv","is_translated":true,"title_original":"Dansktalande First Line Agent till Stockholms innerstad!","description_original":"Om tj\u00e4nsten\nVi s\u00f6ker nu dig som \u00e4r i b\u00f6rjan av din karri\u00e4r, dansktalande och vill arbeta i en rolig och teaminriktad supportroll hos en av v\u00e5ra kunder som sitter centralt i Stockholm.\nSammanfattningsvis inneb\u00e4r ditt ansvar f\u00f6ljande:\nTa emot och hantera inkommande supportf\u00f6rfr\u00e5gningar via telefon, e\u2011post och \u00e4rendehanteringssystemet.\nFungera som f\u00f6rsta kontaktpunkt f\u00f6r b\u00e5de kunder och interna anv\u00e4ndare.\nVara delaktig i att f\u00f6rb\u00e4ttra arbetss\u00e4tt, rutiner och den \u00f6vergripande kundupplevelsen.\nArbeta t\u00e4tt tillsammans med Second Line, interna experter och andra tv\u00e4rfunktionella team f\u00f6r att s\u00e4kerst\u00e4lla effektiva l\u00f6sningar.\nUtf\u00f6ra fels\u00f6kning av tekniska problem i aff\u00e4rssystemet samt i de \u00f6vriga system som \u00e4r kopplade till det.\nGe v\u00e4gledning kring hur systemen fungerar och st\u00f6tta anv\u00e4ndare i fr\u00e5gor som r\u00f6r processer och olika typer av anv\u00e4ndarutmaningar.\nFungera som f\u00f6rsta kontaktpunkt f\u00f6r b\u00e5de kunder och interna anv\u00e4ndare.\nVi s\u00f6ker dig somBeh\u00e4rskar danska och engelska i b\u00e5de tal och skrift.\nHar tidigare arbetat inom kundservice eller teknisk support, alternativt haft ett extrajobb inom kundservice vid sidan om gymnasiestudierna.\nHar ett servicefokuserat arbetss\u00e4tt, god kommunikativ f\u00f6rm\u00e5ga och trivs i kontakten med anv\u00e4ndare och kunder.\nArbetar l\u00f6sningsorienterat, tar ansvar f\u00f6r dina uppgifter och v\u00e4rnar om h\u00f6g kvalitet i det du levererar.\n\nF\u00f6r att trivas i teamet och lyckas v\u00e4l i rollen \u00e4r du en teamplayer som vill vara starkt bidragande till kulturen i teamet. Dessutom \u00e4r du serviceinriktad och trivs i n\u00e4ra dialog med kunder.\nOm anst\u00e4llningen\nDetta \u00e4r ett konsultuppdrag med anst\u00e4llning hos OIO med omg\u00e5ende start. Tanken \u00e4r att detta \u00f6verg\u00e5r till en fast anst\u00e4llning f\u00f6rutsatt att samtliga parter \u00e4r n\u00f6jda med samarbetet.\n\u00d6vrig informationOmfattning: Heltid, kontorstider\nStart: Omg\u00e5ende\nPlacering: Stockholm\nKontaktperson: Anna Edlund anna.edlund@oio.se\nL\u00f6n: Fast m\u00e5nadsl\u00f6n\n\nKom ih\u00e5g att vara snabb med din ans\u00f6kan d\u00e5 vi g\u00f6r l\u00f6pande urval av kandidater och att annonsen kan st\u00e4ngs ner innan tj\u00e4nsten \u00e4r tillsatt om vi g\u00e5tt \u00f6ver till urvals och intervjufasen.\nOm OIO\nV\u00e5r passion \u00e4r att hj\u00e4lpa dig till r\u00e4tt roll och arbetsplats.\u00a0Vi \u00e4r samtidigt medvetna om att du \u00e4r kr\u00e4sen\u00a0och v\u00e4ljer med omsorg inf\u00f6r n\u00e4sta karri\u00e4rsteg, det skulle vi ocks\u00e5 g\u00f6ra. D\u00e4rf\u00f6r arbetar vi dedikerat i rekryteringsprocessen f\u00f6r att l\u00e4ra k\u00e4nna dig och dina ambitioner. Vi tror n\u00e4mligen att m\u00e4nniskor p\u00e5 r\u00e4tt plats har st\u00f6rre chans att n\u00e5 sin fulla potential.\u00a0Genom schyssta, okr\u00e5ngliga anst\u00e4llningsvillkor samt ett n\u00e4rvarande ledarskap arbetar vi d\u00e4refter aktivt med ditt engagemang och din utveckling. P\u00e5 s\u00e5 vis str\u00e4var vi efter att bli en sj\u00e4lvklar karri\u00e4rpartner f\u00f6r dig.\u00a0We are as picky as you are.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Skeppsbron 38","full_address":null,"city":"Stockholm","country":"SE","latitude":59.323180011692,"longitude":18.074850271933},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"OIO V\u00e4st AB","postcode":"11130","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Anna Edlund","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"OIO \u00d6st AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":0,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"anna.edlund@oio.se","images":[],"published_at":"2026-09-18T11:06:57+00:00","expires_at":"2026-10-31T23:59:59+00:00","created_at":"2026-09-19T03:01:05+00:00","updated_at":"2026-09-22T03:03:46+00:00"}}