{"data":{"id":186205,"slug":"dansktalande-kundtjanstmedarbetare-work-from-home","type":"job","title":"Danish-Speaking Customer Service Representative - Work from Home","description":"About You:\nAre you a Danish-speaking, solution-oriented person who is passionate about service and wants to create the best customer experience for your customers? Are you decisive and comfortable working at a fast pace?\nThen you should apply for this position!\n\nWe are now hiring Danish-speaking customer service representatives with a strong service mindset. We work to answer incoming support questions about all of our customers' products with a strong focus on the customer's experience when contacting us through friendly and personalized service. At Foundever, we believe that attitude and personality matter more than previous work experience. For this reason, we do not require previous employment when seeking future customer service representatives. Our customers contact us primarily by phone, but also via email and chat, and your primary work tool will be the phone.\n\nYou have the opportunity to perform the work either from home or on-site at our office. Upon hiring, a 3-week training period takes place either via video link if you choose to work from home, or in our training room at the office if you prefer to work on-site.\n\nBefore your employment begins, we will provide you with the work tools you need. If you choose to work from home, you only need to have a stable internet connection and a place in your home where you can work undisturbed.\n\nTo apply for this job, you must meet the following requirements:\n- Fluent Danish in both speech and writing\n- Fluent English in both speech and writing\n- Clean criminal record extract\n- Basic computer skills\n\nMeritorious:\n- Previous customer service experience\n- Interest in technology\n\nWe Offer:\n- Good and paid initial training\n- Development opportunities within the company\n- Base salary according to collective agreement\n- Bonus opportunity\n- Health benefits\n\nYour Responsibilities:\nThe work involves troubleshooting software products. It also includes troubleshooting to rule out or locate hardware errors and finding flexible solutions. The primary focus is customer satisfaction.\n\nYou are skilled at coaching customers to the right solution. The focus is on creating satisfied customers and answering their questions through friendly and personalized service. The role also includes a focus on achieving the goals set by the customer and the company. This means you have the opportunity to influence your own salary, as we apply a fixed base salary with an associated bonus model. The role does not include sales, as the focus is on customer satisfaction.\n\nAt Foundever, there are excellent opportunities to develop and advance your career. We give you a flying start followed by training, coaching, and skills development. Based on clear goals, you work together with your colleagues in an engaged team to deliver world-class customer service.\n\nCustomer service is open Mon\u2013Fri 08:00\u201318:00. That is, we have two schedules, one from 08:00\u201317:00 and the other from 09:00\u201318:00, which rotate within the team.\n\nInterviews are held on a rolling basis and the position may be filled before the application deadline.\n\nThe work shall be performed in Danish, for Danish-speaking customers.\n\nFor more information about Foundever, visit www.foundever.com.","language":"sv","is_translated":true,"title_original":"Dansktalande kundtj\u00e4nstmedarbetare - Work from home","description_original":"Om dig:\n\u00c4r du en dansktalande, l\u00f6sningsorienterad person som brinner f\u00f6r service och vill arbeta med att skapa den b\u00e4sta kundupplevelsen f\u00f6r dina kunder? \u00c4r du beslutsam och trivs med ett h\u00f6gt tempo?\nD\u00e5 ska du s\u00f6ka denna tj\u00e4nst!\nVi s\u00f6ker nu dansktalande kundservicemedarbetare med en stark k\u00e4nsla f\u00f6r service. Hos oss arbetar vi med att besvara inkommande supportfr\u00e5gor om alla v\u00e5ra kunders produkter med stort fokus p\u00e5 kundernas upplevelse av kontakten med oss genom ett trevligt och personligt bem\u00f6tande. P\u00e5 Foundever anser vi att inst\u00e4llning och personlighet betyder mer \u00e4n tidigare arbetslivserfarenhet. D\u00e4rf\u00f6r st\u00e4ller vi inga krav p\u00e5 tidigare anst\u00e4llningar n\u00e4r vi s\u00f6ker framtida kundservicemedarbetare. V\u00e5ra kunder kontaktar oss fr\u00e4mst via telefon, men \u00e4ven via e-post och chatt, och ditt fr\u00e4msta arbetsverktyg kommer att vara telefonen.\nDu har m\u00f6jlighet att utf\u00f6ra arbetet antingen hemifr\u00e5n eller p\u00e5 plats p\u00e5 v\u00e5rt kontor. I samband med anst\u00e4llningen h\u00e5lls en 3 veckor l\u00e5ng utbildning som antingen sker via videol\u00e4nk om du v\u00e4ljer att arbeta hemifr\u00e5n, eller i v\u00e5r utbildningssal p\u00e5 kontoret om du f\u00f6redrar att arbeta p\u00e5 plats.\nInnan din anst\u00e4llning p\u00e5b\u00f6rjas tillhandah\u00e5ller vi de arbetsredskap du beh\u00f6ver. Om du v\u00e4ljer att arbeta hemifr\u00e5n beh\u00f6ver du endast ha en stabil internetuppkoppling och en plats i ditt hem d\u00e4r du kan arbeta ost\u00f6rt.\nF\u00f6r att s\u00f6ka detta jobb ska du uppfylla f\u00f6ljande:\n- Flytande danska i b\u00e5de tal och skrift\n-Flytande engelska i b\u00e5de tal och skrift\n-Utdrag ur belastningsregistret utan anm\u00e4rkningar\n-Har grundl\u00e4ggande datorkunskaper\nMeriterande:\n-Tidigare erfarenhet av kundservice\n-Intresse f\u00f6r teknik\nVi erbjuder:\nEn bra och betald grundutbildning\nUtvecklingsm\u00f6jligheter inom f\u00f6retaget\nGrundl\u00f6n enligt kollektivavtal\nM\u00f6jlighet till bonus\nH\u00e4lsof\u00f6rm\u00e5ner\nDina arbetsuppgifter:\nArbetet omfattar fels\u00f6kning av programvaruprodukter. Det inkluderar \u00e4ven fels\u00f6kning f\u00f6r att utesluta eller lokalisera h\u00e5rdvarufel och hitta flexibla l\u00f6sningar. Det prim\u00e4ra fokuset \u00e4r kundn\u00f6jdhet.\nDu \u00e4r bra p\u00e5 att coacha kunden till r\u00e4tt l\u00f6sning. Fokus ligger p\u00e5 att skapa n\u00f6jda kunder och besvara deras fr\u00e5gor genom ett trevligt och personligt bem\u00f6tande. I rollen ing\u00e5r \u00e4ven fokus p\u00e5 att uppn\u00e5 de m\u00e5l som kunden och f\u00f6retaget har satt upp. Det inneb\u00e4r att du sj\u00e4lv har m\u00f6jlighet att p\u00e5verka din l\u00f6n, d\u00e5 vi till\u00e4mpar en fast grundl\u00f6n med tillh\u00f6rande bonusmodell. Rollen omfattar inte f\u00f6rs\u00e4ljning, eftersom fokus ligger p\u00e5 kundn\u00f6jdhet.\nHos Foundever finns goda m\u00f6jligheter att utvecklas och g\u00f6ra karri\u00e4r. Vi ger dig en flygande start som f\u00f6ljs upp med utbildning, coaching och kompetensutveckling. Utifr\u00e5n tydliga m\u00e5l arbetar du tillsammans med dina kollegor i ett engagerat team f\u00f6r att leverera kundservice i v\u00e4rldsklass.\nKundservice \u00e4r \u00f6ppen m\u00e5n\u2013fre 08.00\u201318.00. Det vill s\u00e4ga att vi har tv\u00e5 scheman, ett fr\u00e5n kl. 08:00\u201317:00 och det andra fr\u00e5n 09:00\u201318:00, som roterar inom teamet.\nIntervjuer sker l\u00f6pande och tj\u00e4nsten kan tills\u00e4ttas innan sista ans\u00f6kningsdag.\nArbetet ska utf\u00f6ras p\u00e5 danska, gentemot dansktalande kunder.\nF\u00f6r mer information om Foundever, g\u00e5 till www.foundever.com.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Dals-Ed","country":"SE","latitude":59,"longitude":11.916667},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Foundever Sweden AB","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Foundever Sweden AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":7,"ai_vendor_counts":{"meta":4,"other":1,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"hrgoteborg@foundever.com","images":[],"published_at":"2026-09-03T14:53:25+00:00","expires_at":"2026-10-03T23:59:59+00:00","created_at":"2026-09-04T03:21:36+00:00","updated_at":"2026-09-07T03:18:07+00:00"}}