{"data":{"id":18896,"slug":"deputy-head-of-support","type":"job","title":"Deputy Head of Support","description":"Customer support (consulting) during product implementation phase and subsequent API functionality support for specific providers. Providing technical support to internal teams and external clients. Participation in critical incident resolution: coordinating investigations, analyzing root causes, and preparing reports. Process organization (Jira\/Help Desk). Team coordination. Reporting.\nWe require industry experience and knowledge of English and Russian.","language":"cs","is_translated":true,"title_original":"Deputy Head of Support","description_original":"Z\u00e1kaznick\u00e1 podpora (konzultace) b\u011bhem f\u00e1ze implementace produktu a n\u00e1sledn\u00e1 podpora API funkcionality pro konkr\u00e9tn\u00ed poskytovatele. Poskytov\u00e1n\u00ed technick\u00e9 podpory intern\u00edm t\u00fdm\u016fm a extern\u00edm klient\u016fm. \u00da\u010dast na \u0159e\u0161en\u00ed kritick\u00fdch incident\u016f: koordinace vy\u0161et\u0159ov\u00e1n\u00ed, anal\u00fdza p\u0159\u00ed\u010din selh\u00e1n\u00ed a p\u0159\u00edprava zpr\u00e1v. Organizace proces\u016f (Jira\/Help Desk). Koordinace pr\u00e1ce t\u00fdmu. Reporting.\nPo\u017eadujeme praxi v oboru a znalost angli\u010dtiny a ru\u0161tiny.","available_locales":["cs","en"],"price":"55000.00","currency":"CZK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Praha","country":"CZ","latitude":50.1029026,"longitude":14.3946353},"metadata":{"shift":"Jednosm\u011bnn\u00fd provoz","region":"Hlavn\u00ed m\u011bsto Praha","employer":"TOLAR COMPANY s.r.o.","positions":1,"profession":"Deputy Head of Support","start_date":"2026-05-11","salary_from":55000,"salary_unit":"K\u010d\/m\u011bs\u00edc","employer_ico":"07204965","suitable_for":["Vhodn\u00e9 pro cizince mimo EU","Zam\u011bstnaneck\u00e1 karta"],"min_education":"V\u0160 bakal\u00e1\u0159sk\u00e9","contact_person":"Daniela Salo\u0148ov\u00e1","employment_type":"full_time","employment_types":["Pracovn\u00ed pom\u011br \u2013 pln\u00fd \u00favazek"],"reference_number":"17868730744"},"user_id":null,"is_sponsored":false,"views_count":4,"ai_views_count":13,"bot_views_count":0,"ai_vendor_counts":{"meta":3,"other":2,"openai":4,"anthropic":4},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"tolarcompany@seznam.cz","images":[],"published_at":"2026-05-06T00:00:00+00:00","expires_at":null,"created_at":"2026-06-17T13:06:09+00:00","updated_at":"2026-09-22T02:10:11+00:00"}}