{"data":{"id":203419,"slug":"dhl-freight-soker-cs-advisor-kundservice-vaxjo","type":"job","title":"DHL Freight is Hiring: CS Advisor \u2013 Customer Service V\u00e4xj\u00f6","description":"CS Advisor \u2013 Customer Service DHL Freight\n\ud83d\udccd Location: V\u00e4xj\u00f6\n\ud83d\uddd3 Start Date: October 5, 2026\n\ud83c\udfe2 Work Location: On-site at the office \u2013 no remote work\n\nDo you want to make a real difference?\nAt DHL, we work every day to make our customers' daily lives work. As one of the world's leading logistics companies, we ensure that goods and materials reach the right place at the right time. Without transportation, society stands still \u2013 that's why we have an important mission: Connect people, improve lives.\nWith us, you're not just an employee \u2013 you're a key player.\n\nAbout the Role\nDHL Freight's customer service in V\u00e4xj\u00f6 is responsible for all customer service related to our domestic\/international products. We are approximately 140 employees working together on Smedjegatan.\nAs a CS Advisor, you handle customer inquiries before, during, and after transport via phone, email, and chat. Our customers are spread throughout Sweden and include both business customers and private individuals.\nAvailability, quality, and customer interaction are crucial for us \u2013 which is why your commitment and customer focus are incredibly important.\n\nOur Working Approach\nWhen you start with us, you'll learn one area at a time and progressively build your skills. We have a strong team spirit where we help, support, and develop together. We believe in having fun at work, reaching our goals, and celebrating successes \u2013 both big and small.\n\nYour Responsibilities\nHandle incoming customer contacts via phone, email, and chat\nProvide service and resolve issues related to our domestic\/international products\nWork across multiple systems in parallel to deliver fast and accurate service\nCollaborate closely with colleagues in customer service and other functions within DHL Freight\nContribute to continuous improvements in our working methods\n\n\ud83d\udc49 Please Note: This position is performed on-site at the office.\n\nWho Are You?\nTo succeed in this role, we see that you have:\nHigher education or equivalent\nGood computer and system skills\nVery good knowledge of Swedish and English, both spoken and written\nExperience in customer service (1\u20132 years) is a merit\n\nAs a person, you are:\nPositive and engaged\nTeam-oriented and helpful\nReceptive and communicative\nOrganized and stress-resilient\nSolution-oriented\n\nWe are looking for several candidates for a full-time position. The position is based in V\u00e4xj\u00f6.\n\nWhat Do We Offer You?\nAt DHL, we thrive and many of us have worked here for a long time. We are a global company with a familial team spirit, where we invest in our employees' development and potential.\nWe are certified as a Top Employer and Great Place to Work, which means we offer a work environment where you can develop both professionally and personally.\nSustainability is an integral part of our business, and we are proud to be an industry leader in the Sustainable Brand Index B2B for the third consecutive year.\n\nFollow us on Instagram and get to know DHL and DHL Freight better \u2013 both globally and in Sweden.\nWhen hired at DHL, you need to prove your right to work within the EU. Background checks are conducted on final candidates.\n\nApplication\nDoes this sound like something for you?\nWe welcome your application!\nSelection and interviews take place on an ongoing basis and the position may be filled before the final application deadline. During the recruitment process, you may be asked to complete a video interview.\n\n\ud83d\udce7 For questions, contact Marie Sundblad at Marie.Sundblad@dhl.com\n\n#LI-Freight","language":"sv","is_translated":true,"title_original":"DHL Freight s\u00f6ker: CS Advisor \u2013 Kundservice V\u00e4xj\u00f6","description_original":"CS Advisor \u2013 Kundservice DHL Freight\n\ud83d\udccd Placeringsort: V\u00e4xj\u00f6\n\ud83d\uddd3 Startdatum: 5 oktober 2026\n\ud83c\udfe2Arbetsplats: P\u00e5 plats p\u00e5 kontoret \u2013 ej distansarbete\n\nVill du g\u00f6ra skillnad \u2013 p\u00e5 riktigt?\nP\u00e5 DHL arbetar vi varje dag f\u00f6r att f\u00e5 v\u00e5ra kunders vardag att fungera. Som ett av v\u00e4rldens ledande logistikf\u00f6retag ser vi till att varor och material n\u00e5r r\u00e4tt plats i r\u00e4tt tid. Utan transporter stannar samh\u00e4llet \u2013 d\u00e4rf\u00f6r har vi ett viktigt uppdrag: F\u00f6rena m\u00e4nniskor, f\u00f6rb\u00e4ttra liv.\u00a0\nHos oss \u00e4r du inte bara en medarbetare \u2013 du \u00e4r en nyckelspelare.\n\nOm rollen\nDHL Freights kundservice i V\u00e4xj\u00f6 ansvarar f\u00f6r all kundservice kopplat till v\u00e5ra inrikes\/utrikes produkter. Vi \u00e4r cirka 140 medarbetare som arbetar tillsammans p\u00e5 Smedjegatan.\nSom CS Advisor hanterar du kund\u00e4renden f\u00f6re, under och efter transport via telefon, mejl och chatt. V\u00e5ra kunder finns \u00f6ver hela Sverige och best\u00e5r av b\u00e5de f\u00f6retagskunder och privatpersoner.\nTillg\u00e4nglighet, kvalitet och bem\u00f6tande \u00e4r avg\u00f6rande f\u00f6r oss \u2013 och d\u00e4rf\u00f6r \u00e4r ditt engagemang och kundfokus otroligt viktigt.\n\nV\u00e5rt arbetss\u00e4tt\nN\u00e4r du b\u00f6rjar hos oss f\u00e5r du l\u00e4ra dig ett omr\u00e5de i taget och bygger sedan successivt p\u00e5 med fler kompetenser. Vi har en stark teamk\u00e4nsla d\u00e4r vi hj\u00e4lper, st\u00f6ttar och utvecklas tillsammans. Vi tror p\u00e5 att ha roligt p\u00e5 jobbet, n\u00e5 v\u00e5ra m\u00e5l och fira framg\u00e5ngar \u2013 b\u00e5de sm\u00e5 och stora.\n\nDina arbetsuppgifter\nHantera inkommande kundkontakter via telefon, mejl och chatt\nGe service och l\u00f6sa \u00e4renden kopplade till v\u00e5ra inrikes\/utrikes produkter\nArbeta i flera system parallellt f\u00f6r att ge snabb och korrekt service\nSamarbeta n\u00e4ra kollegor inom kundservice och \u00f6vriga funktioner inom DHL Freight\nBidra till st\u00e4ndiga f\u00f6rb\u00e4ttringar i v\u00e5ra arbetss\u00e4tt\n\n\ud83d\udc49 Observera: Tj\u00e4nsten utf\u00f6rs p\u00e5 plats p\u00e5 kontoret.\n\nVem \u00e4r du?\nF\u00f6r att lyckas i rollen ser vi att du har:\nGymnasial utbildning eller motsvarande\nGod dator- och systemvana\nMycket goda kunskaper i svenska och engelska, i tal och skrift\nErfarenhet av kundservice (1\u20132 \u00e5r) \u00e4r meriterande\n\nSom person \u00e4r du:\nPositiv och engagerad\nTeamorienterad och hj\u00e4lpsam\nLyh\u00f6rd och kommunikativ\nStrukturerad och stresst\u00e5lig\nL\u00f6sningsorienterad\n\nVi s\u00f6ker flera kandidater med 100 % tj\u00e4nstg\u00f6ringsgrad. Tj\u00e4nsten \u00e4r placerad i V\u00e4xj\u00f6.\n\nVad erbjuder vi dig?\nP\u00e5 DHL trivs vi och m\u00e5nga av oss har jobbat h\u00e4r l\u00e4nge. Vi \u00e4r ett globalt f\u00f6retag med en familj\u00e4r teamk\u00e4nsla, d\u00e4r vi satsar p\u00e5 v\u00e5ra medarbetares utveckling och potential.\nVi \u00e4r certifierade som Top Employer och Great Place to Work, vilket inneb\u00e4r att vi erbjuder en arbetsmilj\u00f6 d\u00e4r du kan utvecklas b\u00e5de professionellt och personligt.\nH\u00e5llbarhet \u00e4r en sj\u00e4lvklar del av v\u00e5r verksamhet och vi \u00e4r stolta \u00f6ver att vara branschvinnare i Sustainable Brand Index B2B f\u00f6r tredje \u00e5ret i rad.\n\nF\u00f6lj oss g\u00e4rna p\u00e5 Instagram och l\u00e4r k\u00e4nna DHL och DHL Freight lite b\u00e4ttre \u2013 b\u00e5de globalt och i Sverige.\nVid anst\u00e4llning hos DHL beh\u00f6ver du kunna styrka din r\u00e4tt att arbeta inom EU. Bakgrundskontroll genomf\u00f6rs p\u00e5 slutkandidater.\n\u00a0\nAns\u00f6kan\nL\u00e5ter det h\u00e4r som n\u00e5got f\u00f6r dig?\nV\u00e4lkommen med din ans\u00f6kan!\nUrval och intervjuer sker l\u00f6pande och tj\u00e4nsten kan tills\u00e4ttas innan sista ans\u00f6kningsdatum. I rekryteringsprocessen kan du bli ombedd att genomf\u00f6ra en videointervju.\n\n\n\ud83d\udce7 Vid fr\u00e5gor, kontakta Marie Sundblad p\u00e5 Marie.Sundblad@dhl.com\u00a0\n\n#LI-Freight","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"V\u00e4xj\u00f6","country":"SE","latitude":56.890857584039,"longitude":14.769304949158},"metadata":{"region":"Kronobergs l\u00e4n","duration":"Tills vidare","employer":"DHL Freight (Sweden) AB","postcode":"35246","positions":6,"profession":"Arbetsledare, kundtj\u00e4nst\/Gruppledare, kundtj\u00e4nst","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"V\u00e4xj\u00f6","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":6,"bot_views_count":2,"ai_vendor_counts":{"other":3,"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"marie.sundblad@dhl.com","images":[],"published_at":"2026-09-09T10:50:05+00:00","expires_at":"2026-10-09T23:59:59+00:00","created_at":"2026-09-10T04:05:32+00:00","updated_at":"2026-09-16T03:04:15+00:00"}}