{"data":{"id":219056,"slug":"dhl-freight-soker-kundservicemedarbetare-till-vart-backline-team","type":"job","title":"DHL Freight is Hiring: Customer Service Representative for Our Backline Team","description":"At DHL, we work to make our customers' daily operations run smoothly. As one of the world's leading companies in logistics, we ensure our customers receive the delivery of goods and materials they need. Without transportation, society stands still \u2013 we have an important mission: Connect people, improve lives. As an employee with us, you are an important key player.\n \n DHL Freight's Customer Service in V\u00e4xj\u00f6 is responsible for all customer service related to our domestic products. We are approximately 140 employees working at Smedjegatan 12. We handle inquiries concerning before, during, and after transport via phone, email, and chat from customers and recipients located throughout Sweden. For us, availability and customer service are important so we can deliver a positive customer experience. Therefore, customer focus and your engagement as an employee are extremely important to us!\n \n Would you like to be part of this?\n Right now we are seeking employees for our Backline department, where we have 21 people on the team.\n We have a workplace where you get the opportunity to grow together with your department and our entire customer service. We have a strong team spirit where we help and support each other. We want to have fun together, reach our goals, help our customers grow with us, and celebrate our successes. For us, employee engagement is crucial to our success.\n \nTasks and Responsibilities\nIn this developing and varied role, you are an important part of Customer Service's Backline function. You are responsible for handling complex cases and providing professional support to customers, colleagues, and internal interfaces within DHL Freight.\n Your tasks include, among others:\n  Handle and investigate various types of customer cases and inquiries.\n Provide feedback and support to customers, colleagues, and internal partners.\n Function as a support resource for other teams within Customer Service.\n Serve as a central point of contact between Customer Service and other parts of the DHL Freight organization.\n Collaborate closely with other functions to ensure efficient processes and high customer satisfaction.\n Contribute to continuous improvements by identifying development opportunities and sharing knowledge within the organization.\n Work in multiple systems simultaneously and use phone, email, and other digital tools as natural work tools.\n  \nThe role involves daily contact with both customers and colleagues and requires close collaboration with other functions within Customer Service and DHL Freight. Together we build strong relationships and drive development forward to create even better customer and employee experiences.\n \n Who Are You?\n We are looking for someone with a positive, solution-oriented, and flexible approach. You take responsibility for your work, enjoy working both independently and with others, and actively contribute to good teamwork. You are used to handling multiple tasks in parallel and work in a structured, efficient, and thorough manner, even when the pace is high.\n \n To succeed in this role, you have an analytical approach and enjoy solving challenges. You have the ability to see both the big picture and the important details, which allows you to prioritize correctly, make well-founded decisions, and drive cases forward efficiently. At the same time, you have a good understanding of how different processes and functions connect and contribute to the customer experience.\n \n You have a high school education, good computer and system skills, and well-developed communication skills in both Swedish and English, both spoken and written. We would appreciate it if you have experience from the logistics industry and good knowledge of DHL Freight, our products, and our processes.\n \n As a person, you are relationship-building, service-oriented, and customer-focused. You find it easy to build trust, enjoy collaborating, and are driven by finding solutions that create value for both customers and colleagues. The role involves close contact with customers, colleagues, and various functions within DHL Freight, which means you thrive in an environment where collaboration, knowledge exchange, and continuous improvements are a natural part of everyday work. You want to be part of and contribute to a positive work environment where engagement, development, and team spirit are in focus.\n The position is permanent with 100% employment. The position is located in V\u00e4xj\u00f6.\n \nWhat Do We Offer You?\n We at DHL enjoy our work and many of us have worked here for a long time. We are a company that recognizes our employees' development and potential \u2013 we dare to invest in our employees! In the large global and international company that we are, we have a wonderful team spirit with a family atmosphere where we respect each other. Here there is a lot of employee engagement as well as humor, and we enjoy celebrating our successes. We are certified as a Top Employer, which means we are an employer that offers the best work environment for employees to develop both professionally and personally. Environment and sustainability are important to us; we constantly work to develop to stay at the forefront, which is recognized and produces results. We take responsibility and were, among other things, selected as industry winners by Sustainable Brand Index B2B for the third year in a row.\n \nWelcome with your application by 2026-09-27. Selection and interviews are ongoing, and the position may be filled before the final application deadline. For questions, please contact Sofie S\u00f6derstr\u00f6m, Supervisor at email: sofie.soderstrom@dhl.com.\n \n Follow us behind the scenes on Instagram\n Or learn more about DHL \u2013 our brand, DHL Freight \u2013 globally or DHL Freight Sverige\n \n According to EU Directive (2009\/52\/EC), we as an employer must be able to demonstrate our employees' right to work within the EU. Upon employment at DHL, you must therefore be able to present your right to work within the EU through citizenship (for example, a passport) or otherwise present your work permit. We conduct background checks on all our final candidates.","language":"sv","is_translated":true,"title_original":"DHL Freight s\u00f6ker: Kundservicemedarbetare till v\u00e5rt Backline-team","description_original":"P\u00e5 DHL arbetar vi med att f\u00e5 v\u00e5ra kunders vardag att fungera. Som ett av de ledande f\u00f6retagen i v\u00e4rlden inom logistik, ser vi till att v\u00e5ra kunder f\u00e5r leverans av varor och material. Utan transporter stannar samh\u00e4llet, vi har ett viktigt uppdrag - F\u00f6rena m\u00e4nniskor, f\u00f6rb\u00e4ttra liv.\u00a0\u00a0Som medarbetare hos oss \u00e4r du en viktig nyckelspelare.\n \n DHL Freight:s Kundservice i V\u00e4xj\u00f6 ansvarar f\u00f6r all kundservice g\u00e4llande v\u00e5ra Inrikesprodukter. Vi \u00e4r ca 140 medarbetare som arbetar p\u00e5 Smedjegatan 12. Vi hanterar f\u00f6rfr\u00e5gningar som avser b\u00e5de f\u00f6re, under och efter transport via telefon, mail och chatt fr\u00e5n kunder och mottagare bel\u00e4gna i hela Sverige. F\u00f6r oss \u00e4r tillg\u00e4nglighet och kundbem\u00f6tande viktigt f\u00f6r att vi ska kunna leverera en positiv kundupplevelse. D\u00e4rf\u00f6r \u00e4r kundfokus samt ditt engagemang som medarbetare oerh\u00f6rt viktigt f\u00f6r oss!\u00a0\n \n Vill du ocks\u00e5 vara med?\n Just nu s\u00f6ker vi medarbetare till v\u00e5r Backline-avdelning, d\u00e4r vi \u00e4r 21 personer i teamet.\n Vi har en arbetsplats d\u00e4r du f\u00e5r m\u00f6jlighet att v\u00e4xa tillsammans med din avdelning och hela v\u00e5r kundservice. Vi har en h\u00f6g teamk\u00e4nsla d\u00e4r vi hj\u00e4lper och st\u00f6ttar varandra. Vi vill ha roligt tillsammans, n\u00e5 v\u00e5ra m\u00e5l, f\u00e5 v\u00e5ra kunder att v\u00e4xa tillsammans med oss och fira v\u00e5ra framg\u00e5ngar. F\u00f6r oss \u00e4r medarbetarengagemanget avg\u00f6rande f\u00f6r att vi ska lyckas.\n \nArbetsuppgifter och ansvar\nI denna utvecklande och varierande roll \u00e4r du en viktig del av Kundservices Backlinefunktion. Du ansvarar f\u00f6r att hantera komplexa \u00e4renden och ge professionell support till b\u00e5de kunder, kollegor och interna gr\u00e4nssnitt inom DHL Freight.\n Dina arbetsuppgifter omfattar bland annat att:\n  Hantera och utreda olika typer av kund\u00e4renden och fr\u00e5gest\u00e4llningar.\n Ge \u00e5terkoppling och support till kunder, kollegor och interna samarbetspartners.\n Fungera som en supportfunktion f\u00f6r \u00f6vriga team inom Kundservice.\n Vara en central kontaktpunkt mellan Kundservice och \u00f6vriga delar av DHL Freight-organisationen.\n Samarbeta n\u00e4ra andra funktioner f\u00f6r att s\u00e4kerst\u00e4lla effektiva processer och h\u00f6g kundn\u00f6jdhet.\n Bidra till st\u00e4ndiga f\u00f6rb\u00e4ttringar genom att identifiera utvecklingsm\u00f6jligheter och dela kunskap inom organisationen.\n Arbeta i flera system samtidigt och anv\u00e4nda telefon, e-post och andra digitala verktyg som naturliga arbetsredskap.\n  \nRollen inneb\u00e4r daglig kontakt med s\u00e5v\u00e4l kunder som kollegor och kr\u00e4ver ett n\u00e4ra samarbete med \u00f6vriga funktioner inom Kundservice och DHL Freight. Tillsammans bygger vi starka relationer och driver utvecklingen fram\u00e5t f\u00f6r att skapa \u00e4nnu b\u00e4ttre kund- och medarbetarupplevelser.\n \n Vem \u00e4r du?\n Vi s\u00f6ker dig som har ett positivt, l\u00f6sningsorienterat och flexibelt f\u00f6rh\u00e5llningss\u00e4tt. Du tar ansvar f\u00f6r ditt arbete, trivs med att arbeta b\u00e5de sj\u00e4lvst\u00e4ndigt och tillsammans med andra och bidrar aktivt till ett gott samarbete i teamet. Du \u00e4r van att hantera flera arbetsuppgifter parallellt och arbetar strukturerat, effektivt och noggrant, \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt.\n \n F\u00f6r att lyckas i rollen har du ett analytiskt syns\u00e4tt och trivs med att l\u00f6sa utmaningar. Du har f\u00f6rm\u00e5gan att se b\u00e5de helheten och de viktiga detaljerna, vilket g\u00f6r att du kan prioritera r\u00e4tt, fatta v\u00e4lgrundade beslut och driva \u00e4renden fram\u00e5t p\u00e5 ett effektivt s\u00e4tt. Samtidigt har du en god f\u00f6rst\u00e5else f\u00f6r hur olika processer och funktioner h\u00e4nger samman och bidrar till kundupplevelsen.\n \n Du har gymnasieutbildning, god dator- och systemvana samt en v\u00e4lutvecklad kommunikativ f\u00f6rm\u00e5ga p\u00e5 b\u00e5de svenska och engelska i tal och skrift. Vi ser g\u00e4rna att du har erfarenhet fr\u00e5n logistikbranschen och en god kunskap om DHL Freight, v\u00e5ra produkter och v\u00e5ra processer.\n \n Som person \u00e4r du relationsskapande, serviceinriktad och kundfokuserad. Du har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende, tycker om att samarbeta och drivs av att hitta l\u00f6sningar som skapar v\u00e4rde f\u00f6r b\u00e5de kunder och kollegor. Rollen inneb\u00e4r n\u00e4ra kontakt med kunder, kollegor och flera olika funktioner inom DHL Freight, vilket g\u00f6r att du trivs i en milj\u00f6 d\u00e4r samverkan, kunskapsutbyte och st\u00e4ndiga f\u00f6rb\u00e4ttringar \u00e4r en naturlig del av vardagen. Du vill vara med och bidra till en positiv arbetsmilj\u00f6 d\u00e4r engagemang, utveckling och laganda st\u00e5r i fokus.\n Tj\u00e4nsten \u00e4r tillsvidare med 100 % tj\u00e4nstg\u00f6ringsgrad. Tj\u00e4nsten \u00e4r placerad i V\u00e4xj\u00f6.\n \nVad erbjuder vi dig?\n Vi p\u00e5 DHL trivs och m\u00e5nga av oss har jobbat h\u00e4r l\u00e4nge. Vi \u00e4r ett f\u00f6retag som ser v\u00e5ra medarbetares utveckling och potential \u2013 vi v\u00e5gar satsa p\u00e5 v\u00e5ra medarbetare! I det stora globala, och internationella bolaget som vi \u00e4r, har vi en h\u00e4rlig teamk\u00e4nsla med familj\u00e4r st\u00e4mning d\u00e4r vi respekterar varandra. H\u00e4r finns mycket medarbetarengagemang samt humor och vi tycker om att fira v\u00e5ra framg\u00e5ngar. Vi \u00e4r certifierade i Top Employer vilket inneb\u00e4r att vi \u00e4r en arbetsgivare som erbjuder den b\u00e4sta arbetsmilj\u00f6n f\u00f6r medarbetare att utvecklas b\u00e5de professionellt och personligt. Milj\u00f6 och h\u00e5llbarhet \u00e4r viktigt f\u00f6r oss, vi arbetar st\u00e4ndigt med att utvecklas f\u00f6r att ligga i framkant, vilket uppm\u00e4rksammas och ger resultat. Vi tar ansvar och blev bland annat utsedda till branschvinnare av Sustainable Brand Index B2B f\u00f6r tredje \u00e5ret i rad.\n \nV\u00e4lkommen med din ans\u00f6kan senast 2026-09-27, urval och intervjuer sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdatum. Vid fr\u00e5gor, v\u00e4nligen kontakta Sofie S\u00f6derstr\u00f6m, Supervisor p\u00e5 email: sofie.soderstrom@dhl.com.\n \n H\u00e4ng med oss bakom kulisserna, f\u00f6lj oss p\u00e5 Instagram\n Eller kika n\u00e4rmare p\u00e5 DHL - v\u00e5rt varum\u00e4rke, DHL Freight\u00a0\u00a0- globalt eller DHL Freight Sverige\u00a0\n \n Enligt EU-direktiv (2009\/52\/EG) m\u00e5ste vi som arbetsgivare kunna p\u00e5visa v\u00e5ra medarbetares r\u00e4ttighet att arbeta inom EU. Vid en anst\u00e4llning p\u00e5 DHL m\u00e5ste du d\u00e4rf\u00f6r kunna uppvisa din r\u00e4tt att arbeta inom EU genom medborgarskap (exempelvis pass) eller i annat fall uppvisa ditt arbetstillst\u00e5nd. Vi genomf\u00f6r bakgrundskontroller p\u00e5 alla v\u00e5ra slutkandidater.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"V\u00e4xj\u00f6","country":"SE","latitude":56.890857584039,"longitude":14.769304949158},"metadata":{"region":"Kronobergs l\u00e4n","duration":"Tills vidare","employer":"DHL Freight (Sweden) AB","postcode":"35246","positions":1,"profession":"Arbetsledare, kundtj\u00e4nst\/Gruppledare, kundtj\u00e4nst","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"V\u00e4xj\u00f6","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":2,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"sofie.soderstrom@dhl.com","images":[],"published_at":"2026-09-17T13:50:05+00:00","expires_at":"2026-10-17T23:59:59+00:00","created_at":"2026-09-18T04:13:24+00:00","updated_at":"2026-09-19T05:57:15+00:00"}}