{"data":{"id":165240,"slug":"digital-transformation-services-lead-hybrid","type":"job","title":"Digital Transformation Services Lead (Hybrid)","description":"WorkNomads is on the hunt for a Head of Digital Transformation to join our team!\n \nWho We Are:\nWe are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.\n\u00b7       Remote engineering services, global impact \u2014 expert engineering, design, and business talent in cross-disciplinary project teams.\n\u00b7       Diversity celebrated \u2014 40+ nationalities, 4 continents, one team.\n\u00b7       Continuous growth \u2014 we invest in you: projects, coliving, community, pushing you beyond what you thought possible.\n \nYour mission at WorkNomads:\nThe Digital Transformation Services Lead is responsible for reimagining and modernizing Business Process Outsourcing (BPO) service delivery by introducing digital, AI-enabled, and architecture-led operating models. Leveraging an enterprise architecture background, this role bridges business strategy, technology, and operations to transform how services are designed, delivered, measured, and continuously improved.\nAs the strategic technology leader for service transformation, the role also provides direction and governance to the IT organization, ensuring technology investments, platforms, and architecture enable the future state of service delivery.\nWorking in close partnership with Operations leadership to understand service performance, customer needs, and operational challenges through data-driven insights, the role actively uncovers commercial opportunities by identifying new digital capabilities, value-added services, and innovation initiatives that expand the client's service portfolio, strengthen strategic partnerships, and drive sustainable revenue growth and profitability.\nKey Responsibilities\nService Transformation Strategy\nDefine and execute the digital transformation strategy for customer service accounts and managed services.\nDesign future-state operating models that leverage AI, automation, analytics, cloud technologies, and digital platforms.\nTransform traditional BPO delivery into standardized, technology-enabled, and data-driven service models.\nEstablish scalable frameworks that can be replicated across multiple accounts and business units.\n \nEnterprise Architecture & Technology Leadership\nApply Enterprise Architecture principles to align business capabilities, processes, applications, data, and technology with strategic objectives.\nDefine the target architecture for digital service delivery and guide the evolution of supporting technology platforms.\nEnsure technology decisions support scalability, interoperability, security, governance, and operational excellence.\nLead and steer the IT organization in delivering technology capabilities that support business transformation.\nPartner with IT leaders to prioritize investments, modernize platforms, and accelerate innovation.\n \nInnovation & New Ways of Working\nIntroduce proven operational and digital practices from industries such as financial services, manufacturing, healthcare, logistics, and technology into the BPO environment.\nChallenge existing service delivery models and drive continuous innovation.\nPromote Agile, DevSecOps, product-oriented delivery, platform thinking, and automation-first principles across service operations.\nFoster a culture of experimentation, continuous improvement, and technology adoption.\n \nOperational Excellence\nRedesign business processes to improve efficiency, quality, resilience, and customer experience.\nEstablish governance models, KPIs, dashboards, and performance metrics that provide end-to-end visibility into service performance.\nStandardize processes and operating procedures to improve consistency across accounts.\nEnsure transformation initiatives deliver measurable operational and financial outcomes.\n \nCommercial Growth\nIdentify opportunities to expand service scope through digital capabilities, AI solutions, automation, consulting, and managed services.\nPartner with Sales, Account Management, and Client Success teams to develop transformation roadmaps and business cases.\nPosition the organization as a strategic digital transformation partner for clients.\nSupport revenue growth through upselling, cross-selling, and innovative service offerings.\n \nFinancial & Value Realization\nImprove account profitability through technology-enabled productivity gains and optimized delivery models.\nDevelop business cases that quantify expected benefits, ROI, and cost savings.\nTrack realization of transformation benefits and continuously optimize value delivery.\n \nLeadership & Stakeholder Management\nLead cross-functional transformation programs involving Operations, IT, Digital, AI, Product, and Client teams.\nInfluence senior executives and client stakeholders on transformation priorities and investment decisions.\nMentor operational and technology leaders in digital transformation, enterprise architecture, and modern service delivery practices.\nBuild strong collaboration between business and IT to ensure successful execution.\nRequirements\nBachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.\nEnterprise Architecture experience with a strong understanding of business architecture, application architecture, data architecture, and technology architecture.\n10+ years of experience in digital transformation, enterprise architecture, IT strategy, or service transformation.\nExperience within BPO, customer operations, shared services, managed services, or large-scale service organizations.\nDemonstrated success leading digital transformation initiatives involving AI, automation, cloud, analytics, and modern enterprise platforms.\nExperience leading technology teams and influencing enterprise-wide transformation programs.\nKnowledge of Enterprise Architecture frameworks (e.g., TOGAF) is an advantage.\nFamiliarity with Agile, DevSecOps, ITIL, Lean, Six Sigma, or Product Operating Models is preferred.","language":"sv","is_translated":false,"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":null,"country":"SE","latitude":null,"longitude":null},"metadata":{"duration":"Tills vidare","employer":"Jobs Europe AB","positions":1,"profession":"Enterprise Architect","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)","occupation_field":"Data\/IT","employer_workplace":"Remote (Sofia)","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"applications@jobseurope.com","images":[],"published_at":"2026-08-20T14:20:45+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-08-21T03:23:55+00:00","updated_at":"2026-08-21T04:01:43+00:00"}}