{"data":{"id":171848,"slug":"dispatcher-till-kalmar-solutions-i-pitea","type":"job","title":"Dispatcher at Kalmar Solutions in Pite\u00e5","description":"Do you want to combine your technical understanding with coordination, administration, and customer contact? As a Dispatcher at Kalmar Solutions, you'll have a central role in daily service operations, where you plan and prioritize technicians' work, coordinate customers and technicians, and ensure that service assignments are driven from fault reporting to completed work orders. Here you become part of a global company with strong technical expertise and opportunities to develop in a broad and responsible role.\n\nAbout the Position\nThis position is a direct recruitment, which means the recruitment process takes place through Bravura and you are employed directly by Kalmar Solutions.\n\nAbout the Company\nKalmar Solutions is a global company currently operating in over 35 countries with approximately 5,500 employees. Since the introduction of the first electric forklift in 1980, Kalmar has been a pioneer in the industry. Kalmar launched a fully electric portfolio in 2021 consisting of material handling equipment from electric reach stackers to heavy, medium, and light forklifts, terminal tractors, and straddle carriers. In 2021, they introduced the Kalmar Robotic Portfolio with a range of intelligent, flexible, and autonomous mobile equipment solutions for the future. Kalmar also introduced the Electric Straddle Carrier Charge Family in 2023, which includes battery technologies, charging solutions, and software to support straddle carrier operators in their transition to carbon-free operations. Following its spin-off from Cargotec, Kalmar Solutions was listed on Nasdaq Helsinki on July 1, 2024.\n\nWhat Kalmar Solutions Offers You\nCollective agreement\nWellness allowance 4000 SEK\n30 vacation days\nITP1 pension\nLifeplan - a leading financial advisory service offering customized advice to maximize your pension savings\nBenifex - a portal providing access to numerous benefits, discounts, and offers for employees\nBonus - results-based global annual bonus program\n\nResponsibilities\nAs a Dispatcher, you have a central role in Kalmar Solutions' service operations and serve as the link between customers, service technicians, and internal functions. You receive and prioritize service requests, plan technicians' work, and ensure that the right expertise and resources are in place. The role involves following cases from incoming fault reports to completed work orders and ensuring that both customer communication and administrative follow-up maintain high quality.\n\nYou handle both scheduled service operations and urgent cases and must continuously prioritize based on factors such as customer needs, technicians' expertise, and geographic location. You have no formal personnel responsibility, but an important part of the role is being able to direct and follow up on technicians' work daily.\n\nIn the role, you will among other things:\n\nReceive, assess, and prioritize service requests\nPlan and coordinate technicians' work based on expertise, availability, and geography\nPrepare and follow up work orders from incoming request to completed assignment\nCoordinate communication between customers, technicians, and internal functions\nEnsure correct reporting and documentation for billing\n\nThe role is based in Pite\u00e5 and involves close collaboration with the local service organization and technicians in the region. During the introduction, a large part of the training takes place at Kalmar Solutions' office in Kista, which means you need to be prepared to spend parts of the first weeks in Stockholm.\n\nEducation, Experience, and Personal Qualities\nExperience from a role where you've worked with coordination, service planning, administration, or similar\nTechnical background or work experience that gives you a good understanding of machinery, vehicles, mechanics, or technical equipment\nGood system skills and ability to quickly familiarize yourself with digital systems\nFluent knowledge of Swedish and English in speech and writing\nB driving license\n\nWe also consider it a merit if you have:\n\nExperience from a workshop, automotive, transport, industrial, or service industry\nExperience with the SAP business system\nExperience working with Google Workspace\n\nTo succeed in the role, you are thorough, structured, and communicative. You have an easy time getting an overview and prioritizing when multiple cases need to be handled simultaneously. You are confident in making decisions and can clearly direct and follow up on technicians' work, even though you don't have formal personnel responsibility.\n\nYou have a solution-oriented approach and enjoy being the one who holds multiple parts of the process together. At the same time, you are careful to work according to established working methods and processes. Because the role combines technical issues with administration, it's important that you can both understand the technical context and have an eye for details, systems, and costs.\n\nOther Information\nStart: By agreement \/ as soon as possible\nLocation: Pite\u00e5\nWorking hours: 07:00-16:00, Monday-Friday\nSalary: By agreement\n\nAs part of the recruitment process, background checks and drug testing are conducted before employment.\n\nWe use competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we remove the ad when we have received sufficient applications. If you become relevant for the position, we will contact you for an initial phone interview. Regardless of whether you advance in the process or not, you will receive feedback on your application.\n\nDo you have questions? Feel free to contact us!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\n\nWe recommend that you submit your application immediately as we conduct continuous selection.\n\nWelcome with your application!\n\n#Nextgen","language":"sv","is_translated":true,"title_original":"Dispatcher till Kalmar Solutions i Pite\u00e5","description_original":"Vill du kombinera din tekniska f\u00f6rst\u00e5else med koordinering, administration och kundkontakt? Som Dispatcher hos Kalmar Solutions f\u00e5r du en central roll i den dagliga serviceverksamheten, d\u00e4r du planerar och prioriterar teknikers arbete, samordnar kunder och tekniker och s\u00e4kerst\u00e4ller att serviceuppdrag drivs fr\u00e5n felanm\u00e4lan till avslutad arbetsorder. H\u00e4r blir du en del av ett globalt bolag med stark teknisk kompetens och m\u00f6jlighet att utvecklas i en bred och ansvarsfull roll\nOm tj\u00e4nsten\nDen h\u00e4r tj\u00e4nsten \u00e4r en direktrekrytering vilket inneb\u00e4r att rekryteringsprocessen sker genom Bravura och du anst\u00e4lls direkt hos Kalmar Solutions.\nOm f\u00f6retaget\nKalmar Solutions \u00e4r ett globalt f\u00f6retag som idag \u00e4r verksamma i \u00f6ver 35 l\u00e4nder med cirka 5 500 anst\u00e4llda. Sedan introduktionen av den f\u00f6rsta elektriska gaffeltrucken 1980 har Kalmar varit en pionj\u00e4r inom branschen. Kalmar lanserade en helt elektrisk portf\u00f6lj 2021 best\u00e5ende av materialhanteringsutrustning fr\u00e5n elektriska reachstackers till tunga, medelstora och l\u00e4tta gaffeltruckar, terminaltraktorer samt straddle carriers. Under 2021 introducerade de Kalmar Robotic Portfolio med ett utbud av intelligenta, flexibla och autonoma mobila utrustningsl\u00f6sningar f\u00f6r framtiden. Kalmar introducerade \u00e4ven Electric Straddle Carrier Charge Family, 2023 som inkluderar batteriteknologier, laddningsl\u00f6sningar och mjukvara f\u00f6r att st\u00f6dja straddle carrier-operat\u00f6rer i deras \u00f6verg\u00e5ng mot koldioxidfria verksamheter. Efter avknoppningen fr\u00e5n Cargotec noterades Kalmar Solutions p\u00e5 Nasdaq Helsinki den 1 juli 2024.\nKalmar Solutions erbjuder dig\nKollektivavtal\n\n\nFriskv\u00e5rdsbidrag 4000 SEK\n\n\n30 semesterdagar\n\n\nITP1 pension\n\n\nLifeplan - en ledande finansiell r\u00e5dgivningstj\u00e4nst som erbjuder skr\u00e4ddarsydd r\u00e5dgivning f\u00f6r att maximera ditt pensionssparande\n\n\nBenifex - en portal med tillg\u00e5ng till massor av f\u00f6rm\u00e5ner, rabatter och erbjudanden f\u00f6r den anst\u00e4llde\n\n\nBonus - resultatbaserat globalt \u00e5rligt bonusprogram\n\nArbetsuppgifter\nSom Dispatcher har du en central roll i Kalmar Solutions serviceverksamhet och fungerar som l\u00e4nken mellan kunder, servicetekniker och interna funktioner. Du tar emot och prioriterar service\u00e4renden, planerar teknikernas arbete och s\u00e4kerst\u00e4ller att r\u00e4tt kompetens och resurser finns p\u00e5 plats. Rollen inneb\u00e4r att du f\u00f6ljer \u00e4rendena fr\u00e5n inkommande felanm\u00e4lan till avslutad arbetsorder och ser till att b\u00e5de kundkommunikation och administrativ uppf\u00f6ljning h\u00e5ller h\u00f6g kvalitet.\nDu hanterar b\u00e5de planerade serviceinsatser och akuta \u00e4renden och beh\u00f6ver l\u00f6pande prioritera utifr\u00e5n exempelvis kundens behov, teknikernas kompetens och geografisk placering. Du har inget formellt personalansvar, men en viktig del av rollen \u00e4r att kunna styra och f\u00f6lja upp teknikernas arbete i det dagliga.\nI rollen kommer du bland annat att:\n\nTa emot, bed\u00f6ma och prioritera service\u00e4renden\n\n\nPlanera och koordinera teknikernas arbete utifr\u00e5n kompetens, tillg\u00e4nglighet och geografi\n\n\nBereda och f\u00f6lja upp arbetsordrar fr\u00e5n inkommande \u00e4rende till avslutat uppdrag\n\n\nSamordna kommunikationen mellan kunder, tekniker och interna funktioner\n\n\nS\u00e4kerst\u00e4lla korrekt \u00e5terrapportering och underlag f\u00f6r fakturering\n\n\nRollen \u00e4r placerad i Pite\u00e5 och inneb\u00e4r n\u00e4ra samarbete med den lokala serviceorganisationen och tekniker i regionen. Under introduktionen sker en stor del av utbildningen p\u00e5 Kalmar Solutions kontor i Kista, vilket inneb\u00e4r att du beh\u00f6ver vara beredd p\u00e5 att tillbringa delar av de f\u00f6rsta veckorna i Stockholm.\nUtbildning, erfarenhet och personliga egenskaper\nErfarenhet fr\u00e5n en roll d\u00e4r du arbetat med koordinering, serviceplanering, administration eller liknande\n\n\nTeknisk bakgrund eller arbetslivserfarenhet som ger dig en god f\u00f6rst\u00e5else f\u00f6r maskiner, fordon, mekanik eller teknisk utrustning\n\n\nGod systemvana och f\u00f6rm\u00e5ga att snabbt s\u00e4tta dig in i digitala system\n\n\nFlytande kunskaper i svenska och engelska i tal och skrift\n\n\nB-k\u00f6rkort\n\n\nVi ser det \u00e4ven som meriterande om du har:\n\nErfarenhet fr\u00e5n verkstad, fordons-, transport-, industri- eller servicebranschen\n\n\nErfarenhet av aff\u00e4rssystemet SAP\n\n\nErfarenhet av att arbeta i Google Workspace\n\n\nF\u00f6r att lyckas i rollen \u00e4r du noggrann, strukturerad och kommunikativ. Du har l\u00e4tt f\u00f6r att skapa dig en \u00f6verblick och prioritera n\u00e4r flera \u00e4renden beh\u00f6ver hanteras samtidigt. Du \u00e4r trygg i att fatta beslut och kan tydligt styra och f\u00f6lja upp teknikernas arbete, \u00e4ven om du inte har ett formellt personalansvar.\nDu har ett l\u00f6sningsorienterat f\u00f6rh\u00e5llningss\u00e4tt och trivs med att vara den som h\u00e5ller ihop flera delar av processen. Samtidigt \u00e4r du noga med att arbeta utifr\u00e5n etablerade arbetss\u00e4tt och processer. Eftersom rollen kombinerar tekniska fr\u00e5gest\u00e4llningar med administration \u00e4r det viktigt att du b\u00e5de kan f\u00f6rst\u00e5 det tekniska sammanhanget och har ett \u00f6ga f\u00f6r detaljer, system och kostnader.\n\u00d6vrig information\nStart: Enligt \u00f6verenskommelse \/ s\u00e5 snart som m\u00f6jligt Plats: Pite\u00e5 Arbetstider: 07:00-16:00, m\u00e5ndag-fredag L\u00f6n: Enligt \u00f6verenskommelse\nSom en del av rekryteringsprocessen genomf\u00f6rs bakgrundskontroll och drogtest innan anst\u00e4llning.\n\nVi anv\u00e4nder en kompetensbaserad metodik i alla rekryteringsprocesser f\u00f6r att s\u00e4kerst\u00e4lla f\u00f6rdomsfria urval. Vi jobbar ocks\u00e5 med l\u00f6pande urval, vilket inneb\u00e4r att vi tar ner annonsen n\u00e4r tillr\u00e4ckligt m\u00e5nga kandidater har ans\u00f6kt. Om du blir aktuell f\u00f6r tj\u00e4nsten kommer vi att kontakta dig f\u00f6r en f\u00f6rsta telefonintervju. Oavsett om du g\u00e5r vidare i processen eller inte s\u00e5 kommer du att f\u00e5 \u00e5terkoppling p\u00e5 din ans\u00f6kan.\nHar du fr\u00e5gor? H\u00f6r g\u00e4rna av dig!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nVi rekommenderar att du skickar in din ans\u00f6kan omg\u00e5ende d\u00e5 vi g\u00f6r ett l\u00f6pande urval.\nV\u00e4lkommen med din ans\u00f6kan!\n\n#Nextgen","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Hornsbruksgatan 28","full_address":null,"city":"Stockholm","country":"SE","latitude":59.316110882079,"longitude":18.034424244222},"metadata":{"region":"Norrbottens l\u00e4n","duration":"Tills vidare","employer":"Bravura Sverige AB","postcode":"11734","positions":1,"profession":"Dispatcher","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ledigajobb.bravura.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Bravura","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"ai_vendor_counts":{"other":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-171 47 10","owner_email":"info@bravura.se","images":[],"published_at":"2026-08-25T15:20:00+00:00","expires_at":"2027-02-21T23:59:59+00:00","created_at":"2026-08-26T03:20:20+00:00","updated_at":"2026-08-29T03:42:25+00:00"}}