{"data":{"id":170228,"slug":"driftkoordinator-2","type":"job","title":"Operations Coordinator","description":"Do you want a central role where you contribute daily to keeping society-critical services running for thousands of residents? Do you thrive with coordination, customer contact, and creating structure in an operation where many things happen simultaneously? Then this might be the right assignment for you.\nWe are now seeking an Operations Coordinator for a long-term consulting assignment of at least 24 months with good opportunities for extension.\nAbout the role\nAs an Operations Coordinator, you are the hub between customers, contractors, operations, and internal functions. You are responsible for handling incoming cases efficiently, prioritizing them correctly, and following them through to completion.\nThe work covers all of Greater Stockholm and you will work in several different operational systems where you ensure that the right actions are performed by the right function at the right time.\nThe role demands high standards for service, structure, and collaboration. You will have daily contact with private individuals, contractors, and internal operations, which means you need to quickly be able to orient yourself in the organization and identify the correct contact channels. Placement is 100% on-site at the office.\nExamples of work tasks:\nThe role consists of three main areas of responsibility that rotate among employees on a weekly basis.\nOperations disruptions and work order management\nRegister and prioritize work orders based on the operation's prioritization levels.\nCoordinate acute and planned operations measures.\nInform customers and stakeholders via different communication channels.\nHandle incoming calls from contractors and internal staff.\nEnsure feedback and documentation in operational systems.\n\nCase management and customer service\nHandle incoming cases from external customers and partners.\nEnsure that cases are followed up and closed correctly.\nAnswer questions via phone and email.\nCoordinate measures between different departments and external actors.\nReview and approve invoicing documentation.\n\nBooking and administration\nHandle bookings, rebookings, and customer cases.\nAdminister registrations and orders.\nPerform billing and invoicing-related tasks.\nEnsure correct registration of customer and work order information.\nWork in multiple operational systems in parallel.\nWho you are\nWe are looking for someone with experience from operations, service, or maintenance who thrives in a role with many contact points. You are accustomed to administrative work, have good system skills, and feel confident in dialogue with both customers and colleagues. Experience from water and wastewater operations or other society-critical operations is a merit.\nWe would like to see that you have:\nHigh school diploma or equivalent\nExperience from operations, service, or maintenance work\nGood administrative ability and system skills\nExperience with customer contact\nExperience with invoice handling is a merit\nGood knowledge of Swedish and English\n\nYou are a service-oriented and structured person who enjoys coordinating, prioritizing, and following up on cases. You take responsibility, work in a solution-oriented manner, and find it easy to collaborate with different functions in a changing operation. As a person, you are:\nCustomer-focused and service-oriented\nThorough and structured\nSolution-oriented and responsible\nCommunicative and collaborative\nSkilled at prioritizing and creating overview\nBeing a consultant at Consensus\nBeing a consultant at Consensus means you gain access to unique opportunities for both personal and professional development. We strive to create long-term relationships and ensure you feel safe and motivated in your work. Through continuous dialogue with your consultant manager, we ensure you receive the support and feedback you need to achieve your career goals. As part of our team, you help strengthen our clients' operations while developing your own competence. Read more about what we offer at: https:\/\/www.consensus.nu\/konsult\/\nNext steps\nDoes this sound like the right next step for you? Submit your application today \u2013 we work with continuous selection.\nIf you have questions, you are warmly welcome to contact: Hannes Eliasson, 076-112 23 86, hannes.eliasson@consensus.nu","language":"sv","is_translated":true,"title_original":"Driftkoordinator","description_original":"Vill du ha en central roll d\u00e4r du varje dag bidrar till att samh\u00e4llskritiska tj\u00e4nster fungerar f\u00f6r tusentals inv\u00e5nare? Trivs du med koordinering, kundkontakt och att skapa struktur i en verksamhet d\u00e4r mycket h\u00e4nder samtidigt? D\u00e5 kan detta vara r\u00e4tt uppdrag f\u00f6r dig.\nVi s\u00f6ker nu en Driftkoordinator f\u00f6r ett l\u00e5ngsiktigt konsultuppdrag om minst 24 m\u00e5nader med goda m\u00f6jligheter till f\u00f6rl\u00e4ngning.\nOm rollen\nSom Driftkoordinator \u00e4r du navet mellan kunder, entrepren\u00f6rer, driftverksamhet och interna funktioner. Du ansvarar f\u00f6r att inkommande \u00e4renden hanteras effektivt, prioriteras korrekt och f\u00f6ljs upp hela v\u00e4gen till avslut.\nArbetet omfattar hela Storstockholm och du kommer att arbeta i flera olika verksamhetssystem d\u00e4r du s\u00e4kerst\u00e4ller att r\u00e4tt \u00e5tg\u00e4rder utf\u00f6rs av r\u00e4tt funktion vid r\u00e4tt tidpunkt.\nRollen st\u00e4ller h\u00f6ga krav p\u00e5 service, struktur och samarbetsf\u00f6rm\u00e5ga. Du kommer att ha daglig kontakt med b\u00e5de privatpersoner, entrepren\u00f6rer och interna verksamheter, vilket g\u00f6r att du snabbt beh\u00f6ver kunna orientera dig i organisationen och identifiera r\u00e4tt kontaktv\u00e4gar. Placering \u00e4r 100% p\u00e5 kontoret. \nExempel p\u00e5 arbetsuppgifter:\nRollen best\u00e5r av tre huvudsakliga ansvarsomr\u00e5den som roteras mellan medarbetarna veckovis.\nDriftst\u00f6rningar och arbetsorderhantering\nRegistrera och prioritera arbetsorder utifr\u00e5n verksamhetens prioriteringsniv\u00e5er.\nKoordinera akuta och planerade drift\u00e5tg\u00e4rder.\nInformera kunder och ber\u00f6rda intressenter via olika kommunikationskanaler.\nHantera inkommande samtal fr\u00e5n entrepren\u00f6rer och intern personal.\nS\u00e4kerst\u00e4lla \u00e5terkoppling och dokumentation i verksamhetssystem.\n\n\u00c4rendehantering och kundservice\nHantera inkommande \u00e4renden fr\u00e5n externa kunder och samarbetspartners.\nS\u00e4kerst\u00e4lla att \u00e4renden f\u00f6ljs upp och avslutas korrekt.\nBesvara fr\u00e5gor via telefon och e-post.\nSamordna \u00e5tg\u00e4rder mellan olika avdelningar och externa akt\u00f6rer.\nGranska och godk\u00e4nna fakturaunderlag.\n\nBokning och administration\nHantera bokningar, ombokningar och kund\u00e4renden.\nAdministrera anm\u00e4lningar och best\u00e4llningar.\nUtf\u00f6ra debitering och faktureringsrelaterade arbetsuppgifter.\nS\u00e4kerst\u00e4lla korrekt registrering av kund- och arbetsorderinformation.\nArbeta i flera verksamhetssystem parallellt.\nVem du \u00e4r\nVi s\u00f6ker dig som har erfarenhet fr\u00e5n drift, service eller underh\u00e5ll och trivs i en roll med m\u00e5nga kontaktytor. Du \u00e4r van att arbeta administrativt, har god systemvana och k\u00e4nner dig trygg i dialogen med b\u00e5de kunder och kollegor. Erfarenhet fr\u00e5n VA-verksamhet eller annan samh\u00e4llsviktig verksamhet \u00e4r meriterande.\nVi ser g\u00e4rna att du har:\nGymnasieutbildning eller motsvarande\nErfarenhet av drift-, service- eller underh\u00e5llsverksamhet\nGod administrativ f\u00f6rm\u00e5ga och systemvana\nErfarenhet av kundkontakt\nErfarenhet av fakturahantering \u00e4r meriterande\nGoda kunskaper i svenska och engelska\n\nDu \u00e4r en serviceinriktad och strukturerad person som trivs med att koordinera, prioritera och f\u00f6lja upp \u00e4renden. Du tar ansvar, arbetar l\u00f6sningsorienterat och har l\u00e4tt f\u00f6r att samarbeta med olika funktioner i en f\u00f6r\u00e4nderlig verksamhet. Som person \u00e4r du:\nKundfokuserad och serviceinriktad\nNoggrann och strukturerad\nL\u00f6sningsorienterad och ansvarstagande\nKommunikativ och samarbetsvillig\nDuktig p\u00e5 att prioritera och skapa \u00f6verblick\nAtt vara konsult p\u00e5 Consensus\nAtt vara konsult hos Consensus inneb\u00e4r att du f\u00e5r tillg\u00e5ng till unika m\u00f6jligheter f\u00f6r b\u00e5de personlig och professionell utveckling. Vi str\u00e4var efter att skapa l\u00e5ngsiktiga relationer och att du ska k\u00e4nna dig trygg och motiverad i ditt arbete. Genom kontinuerlig dialog med v\u00e5r konsultchef ser vi till att du f\u00e5r den support och feedback du beh\u00f6ver f\u00f6r att n\u00e5 dina karri\u00e4rm\u00e5l. Som en del av v\u00e5rt team \u00e4r du med och st\u00e4rker v\u00e5ra kunders verksamheter och samtidigt din egen kompetens. L\u00e4s mer om vad vi erbjuder p\u00e5:\u00a0https:\/\/www.consensus.nu\/konsult\/\nN\u00e4sta steg\nL\u00e5ter det h\u00e4r som r\u00e4tt n\u00e4sta steg f\u00f6r dig? Skicka in din ans\u00f6kan redan idag \u2013 vi arbetar med l\u00f6pande urval.\nHar du fr\u00e5gor \u00e4r du varmt v\u00e4lkommen att kontakta: Hannes Eliasson, 076-112 23 86, hannes.eliasson@consensus.nu","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Stockholm","full_address":null,"city":"Stockholm","country":"SE","latitude":59.2877928,"longitude":18.0528391},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Consensus Sverige AB","postcode":"10360","positions":2,"profession":"Produktionskoordinator","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Hannes Eliasson","employment_type":"full_time","occupation_field":"Kultur, media, design","employer_workplace":"Stockholm","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46761122386","owner_email":"hannes.eliasson@consensus.nu","images":[],"published_at":"2026-08-24T14:48:47+00:00","expires_at":"2026-09-06T23:59:59+00:00","created_at":"2026-08-25T03:18:13+00:00","updated_at":"2026-08-25T04:00:17+00:00"}}