{"data":{"id":179909,"slug":"dynamics-365-application-support-specialist","type":"job","title":"Dynamics 365 Application Support Specialist","description":"Swegon is building a global Microsoft Dynamics 365 Customer Engagement platform to strengthen our customer-centric digital capabilities. The solution is already deployed in multiple countries and is continuously expanding.\nWe use:\n\nDynamics 365 Sales, Field Service & IoT, Customer Service\n\n\nPower Platform\n\n\nAzure & SharePoint\n\n\nOur ambition is clear: to become a global leader in software for indoor climate solutions.\n\nThe Role:\nThe Dynamics 365 Application Support Specialist is responsible for providing day-to-day support for Swegon's Dynamics 365 applications, ensuring users receive timely assistance and business operations run smoothly.\nThe role serves as the primary contact for support requests, investigates issues, works closely with application managers and technical teams, and helps maintain a high level of service for Dynamics users across the organization.\n\nKey Responsibilities:\n\nAct as the primary point of contact for Dynamics 365 support requests and user inquiries.\n\n\nManage support cases from initial logging through to resolution and closure.\n\n\nInvestigate, troubleshoot and resolve application issues, escalating where appropriate.\n\n\nMonitor and prioritize support queues to ensure timely responses and service delivery.\n\n\nMaintain accurate case documentation, knowledge articles and support procedures.\n\n\nSupport user access, permissions and basic system administration activities.\n\n\nCommunicate effectively with end users and stakeholders, providing clear status updates and guidance.\n\n\nIdentify recurring issues and recommend improvements to reduce support demand and improve user experience.\n\n\n\nWe are looking for someone who:\n\nHas a passion for helping users and delivering excellent customer support\n\n\nIs organized, proactive and able to manage multiple priorities simultaneously\n\n\nCommunicates effectively with both technical teams and business stakeholders\n\n\nEnjoys investigating issues and finding practical solutions\n\n\nIs comfortable working in a fast-paced, service-focused environment\n\n\n\nTechnical Skills: (Relevant Experience)\n\nExperience supporting business applications\n\n\nExperience working with ticketing, case management or service desk platforms\n\n\nStrong troubleshooting and problem-solving skills\n\n\nExperience with user administration, permissions and access management\n\n\n\nMeritorious:\n\nExperience working with CRM or ERP systems\n\n\nExperience creating user documentation and knowledge articles\n\n\n\nWhat We Offer:\n\nA key role supporting business-critical applications used globally\n\n\nThe opportunity to make a direct impact on user satisfaction and business operations\n\n\nA collaborative and supportive team environment\n\n\nOpportunities to learn and develop within Microsoft's business application ecosystem\n\n\nClear alignment with our values: Customer Empathy, Trust and Commitment\n\n\n\nAt Swegon, we work towards creating the world's best indoor climate that promotes people's well-being - 'feel good inside.' We have ambitious goals in our sustainability efforts, aiming to offer the most energy-efficient products, promote equality, and become CO2 neutral, while maintaining transparency in our operations. We provide exciting challenges in a global environment with competent colleagues and a culture defined by our values; \"Customer Empathy, Trust, and Commitment,\" which permeates everything we do and forms the basis for the decisions we make and how we interact with each other. At Swegon, we foster an open and flexible organizational culture with short decision-making processes, plenty of development opportunities, and we value your ability to balance work with your personal life. We place great importance on personal qualities, welcome applicants from diverse backgrounds, and strive for diversity and equality.\n\nContact Information:\nWelcome to submit your application via www.swegon.se\/jobb. We practice continuous selection and encourage you to submit your application as soon as possible. For more information about the position, contact:\nRichard Roper, Dynamics Manager, richard.roper@swegon.com","language":"sv","is_translated":true,"title_original":"Dynamics 365 Application Support Specialist","description_original":"Swegon is building a global Microsoft Dynamics 365 Customer Engagement platform to strengthen our customer-centric digital capabilities. The solution is already deployed in multiple countries and is continuously expanding.\nWe use:\n\nDynamics 365 Sales, Field Service & IoT, Customer Service\n\n\nPower Platform\n\n\nAzure & SharePoint\n\n\nOur ambition is clear: to become a global leader in software for indoor climate solutions.\n\nThe Role:\nThe Dynamics 365 Application Support Specialist is responsible for providing day-to-day support for Swegon's Dynamics 365 applications, ensuring users receive timely assistance and business operations run smoothly.\nThe role serves as the primary contact for support requests, investigates issues, works closely with application managers and technical teams, and helps maintain a high level of service for Dynamics users across the organisation.\n\nKey Responsibilities:\n\nAct as the primary point of contact for Dynamics 365 support requests and user enquiries.\n\n\nManage support cases from initial logging through to resolution and closure.\n\n\nInvestigate, troubleshoot and resolve application issues, escalating where appropriate.\n\n\nMonitor and prioritise support queues to ensure timely responses and service delivery.\n\n\nMaintain accurate case documentation, knowledge articles and support procedures.\n\n\nSupport user access, permissions and basic system administration activities.\n\n\nCommunicate effectively with end users and stakeholders, providing clear status updates and guidance.\n\n\nIdentify recurring issues and recommend improvements to reduce support demand and improve user experience.\n\n\n\nWe are looking for someone who:\n\nHas a passion for helping users and delivering excellent customer support\n\n\nIs organised, proactive and able to manage multiple priorities simultaneously\n\n\nCommunicates effectively with both technical teams and business stakeholders\n\n\nEnjoys investigating issues and finding practical solutions\n\n\nIs comfortable working in a fast-paced, service-focused environment\n\n\n\nTechnical Skills: (Relevant Experience)\n\nExperience supporting business applications\n\n\nExperience working with ticketing, case management or service desk platforms\n\n\nStrong troubleshooting and problem-solving skills\n\n\nExperience with user administration, permissions and access management\n\n\n\nMeritorious:\n\nExperience working with CRM or ERP systems\n\n\nExperience creating user documentation and knowledge articles\n\n\n\nWhat We Offer:\n\nA key role supporting business-critical applications used globally\n\n\nThe opportunity to make a direct impact on user satisfaction and business operations\n\n\nA collaborative and supportive team environment\n\n\nOpportunities to learn and develop within Microsoft's business application ecosystem\n\n\nClear alignment with our values: Customer Empathy, Trust and Commitment\n\n\n\nAt Swegon, we work towards creating the world's best indoor climate that promotes people's well-being - 'feel good inside.' We have ambitious goals in our sustainability efforts, aiming to offer the most energy-efficient products, promote equality, and become CO2 neutral, while maintaining transparency in our operations. We provide exciting challenges in a global environment with competent colleagues and a culture defined by our values; \"Customer Empathy, Trust, and Commitment,\" which permeates everything we do and forms the basis for the decisions we make and how we interact with each other. At Swegon, we foster an open and flexible organizational culture with short decision-making processes, plenty of development opportunities, and we value your ability to balance work with your personal life. We place great importance on personal qualities, welcome applicants from diverse backgrounds, and strive for diversity and equality.\n\nContact Information:\nWelcome to submit your application via www.swegon.se\/jobb. We practice continuous selection and encourage you to submit your application as soon as possible. For more information about the position, contact: \nRichard Roper, Dynamics Manager, richard.roper@swegon.com","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"J A Wettergrens gata 7","full_address":null,"city":"V\u00e4stra Fr\u00f6lunda","country":"SE","latitude":57.665335915771,"longitude":11.938783373232},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Swegon Operations Aktiebolag","postcode":"42130","positions":1,"profession":"Applikationskonsult","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/karriar.swegon.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Swegon Group","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"richard.roper@swegon.com","images":[],"published_at":"2026-08-31T08:57:42+00:00","expires_at":"2027-02-27T23:59:59+00:00","created_at":"2026-09-01T03:11:52+00:00","updated_at":"2026-09-02T02:47:35+00:00"}}