{"data":{"id":157554,"slug":"engagerad-radgivare-till-kundservice-i-lund","type":"job","title":"Dedicated Customer Service Advisor in Lund","description":"We are seeking a Customer Service Support Advisor in Lund. You will become an important part of the customer service team where you help customers via phone, chat, and email, handle both simple and complex cases, and contribute to a positive customer experience. We are looking for someone with customer service and sales experience, is comfortable working in CRM systems, and is driven by providing professional service and advice. Opportunity for extension is available.\n\n\n \n\nAssignment Description and Deliverables:\nTechnical support experience that has required complex conversations. Also be able to handle complicated customer calls such as customers who have difficulty paying or similar concerns.\nHandle incoming customer contact via phone, chat, and email. Have knowledge of and provide advice on our products and services\nWork proactively with customer satisfaction efforts to ensure a consistent customer experience with the goal of increasing the share of new and loyal customers\nWork with continuous improvements and perform activities that create long-term relationships with our existing customers\nFollow and achieve the goals established in the individual development plan and for Customer Service as a whole\nActively contribute to a good atmosphere and respectful treatment in the team.\nMUST-HAVE REQUIREMENTS:\nSales experience - at least 1 year of experience with telephone sales\nCustomer service experience - at least 1 year of customer service experience with a focus on inbound.\nAt least one year of documented experience working in CRM systems and\/or customer databases.\n\n\n\nDESIRABLE REQUIREMENTS:\nThe consultant should have at least two years of documented experience in customer service or sales within the energy sector.\nThe consultant should have documented experience handling and resolving complex customer cases, where multiple systems or information sources had to be used.\n\n\n\nPlacement Location:\nThe work is to be performed 100% on-site in Lund.\n\nOther Information:\nOpportunity for permanent employment.\n\n\n\nAssignment Duration, Schedule, and Scope:\nStart Date: 2026-09-15\nEnd Date: 2026-12-31\nAssignment Scope: The scope is estimated at a number of hours\/percent of full-time, namely: 100% of full-time.\nExtension Option: Option to extend the contract is available in 3-month increments with a maximum until 2027-08-31. Options used in this contract are always subject to the existing terms.\nPlace of Performance: Lund. 100% on-site.\nCompensation Form: Ongoing, monthly based on time reporting. No compensation is provided for travel or travel time.\nInvoicing Schedule: Monthly\nInvoicing Information: PayExpress is standard on all our contracts. See information below. Otherwise, 30 days payment terms + 1-5 days for administration.\nAssignment terms are according to the framework agreement.\nWe often hire on an ongoing basis. This means we sometimes remove the assignment from our website earlier than the final application deadline. If you are interested in an assignment, we recommend that you apply immediately.\n\n\n\n\n\n\n\n\nFelicia Ahlin\n\nBusiness Area Manager\n\n934000\n\nManpower & Jefferson Wells\n\nS\u00f6dergatan 24\n \n\n211 38 Malm\u00f6\n \n\nT: +46406606341\n\nM: +46722061686\n\nFelicia.ahlin@manpower.se\n\nwww.manpower.se\n www.jeffersonwells.se","language":"sv","is_translated":true,"title_original":"Engagerad r\u00e5dgivare till kundservice i Lund","description_original":"Vi s\u00f6ker en R\u00e5dgivare Kundservice Support i Lund. Du blir en viktig del av kundserviceteamet d\u00e4r du hj\u00e4lper kunder via telefon, chatt och mejl, hanterar b\u00e5de enkla och komplexa \u00e4renden samt bidrar till en positiv kundupplevelse. Vi s\u00f6ker dig som har erfarenhet av kundservice och f\u00f6rs\u00e4ljning, \u00e4r van att arbeta i CRM-system och drivs av att ge professionell service och r\u00e5dgivning. M\u00f6jlighet till f\u00f6rl\u00e4ngning finns.\n\n\n \n\nUppdragsbeskrivning och leverans:\nTeknisk supporterfarenhet som kr\u00e4vt komplexa samtal. \u00c4ven kunna hantera komplicerade kundsamtal s\u00e5som kunder som har sv\u00e5rt att betala eller liknande oro.\nHantera inkommande kundkontakt via telefon, chatt och mejl. Ha kunskap om och ge r\u00e5dgivning om v\u00e5ra produkter och tj\u00e4nster\nArbeta proaktivt med kundn\u00f6jdhetsarbete f\u00f6r att s\u00e4kerst\u00e4lla en enhetlig kundupplevelse med m\u00e5ls\u00e4ttning att \u00f6ka andelen nya och lojala kunder\nArbeta med st\u00e4ndiga f\u00f6rb\u00e4ttringar och utf\u00f6ra aktiviteter som skapar l\u00e5ngsiktiga relationer med v\u00e5ra befintliga kunder\nF\u00f6lja och uppn\u00e5 de m\u00e5l som fastlagts i den individuella utvecklingsplanen och f\u00f6r Kundservice som helhet\nAktivt bidra till en god st\u00e4mning och ett respektfullt bem\u00f6tande i teamet.\nSKA-krav:S\u00e4ljerfarenhet - minst 1 \u00e5rs erfarenhet av telefonf\u00f6rs\u00e4ljning\nErfarenhet fr\u00e5n kundservice - minst 1 \u00e5rs erfarenhet av kundservice och vilken typ av kundservice imed fokus p\u00e5 inkommande.\nMinst ett \u00e5rs dokumenterad erfarenhet av arbete i CRM-system och\/eller kunddatabaser.\n\n\n\nB\u00d6R-krav:\nKonsulten b\u00f6r ha minst tv\u00e5 \u00e5rs dokumenterad erfarenhet av kundservice eller f\u00f6rs\u00e4ljning inom energibranschen.\nKonsulten b\u00f6r ha dokumenterad erfarenhet av att hantera och l\u00f6sa komplexa kund\u00e4renden, d\u00e4r flera system eller informationsk\u00e4llor har beh\u00f6vt anv\u00e4ndas.\n\n\n\nPlaceringsort: \nArbetet skall utf\u00f6ras 100% p\u00e5 plats i Lund. \n\n\u00d6vrigt:\nM\u00f6jlighet till tillsvidareanst\u00e4llning.\n\n\n\nUppdragets genomf\u00f6rande, tider och omfattning:\nStartdatum: 2026-09-15 \nSlutdatum: 2026-12-31 \nOmfattning p\u00e5 uppdrag: Omfattningen uppskattas till ett antal timmar \/procent av heltid, n\u00e4mligen: 100% av heltid. \nOption p\u00e5 f\u00f6rl\u00e4ngning: Option om att f\u00f6rl\u00e4nga avtalet finns upp om 3 m\u00e5nader \u00e5t g\u00e5ngen med maximalt till och med 2027-08-31. Option som nyttjas i detta avtal sker alltid till redan g\u00e4llande villkor. \nPlats f\u00f6r genomf\u00f6rande: Lund. 100% p\u00e5 plats. \nErs\u00e4ttningsform: L\u00f6pande, m\u00e5nadsvis baserat p\u00e5 tidrapportering. Det utg\u00e5r inte ers\u00e4ttning f\u00f6r resor eller restid. \nFakturaplan: M\u00e5nadsvis \nFakturainformation: PayExpress \u00e4r standard p\u00e5 alla v\u00e5ra kontrakt. Se information nedan. Annars g\u00e4ller 30 dagars betalningstid + 1-5 dagar f\u00f6r administration.\nUppdragsvillkor \u00e4r enligt ramavtal.\nVi offererar ofta l\u00f6pande. Det inneb\u00e4r att vi ibland tar bort uppdraget fr\u00e5n v\u00e5r webbsida tidigare \u00e4n sista ans\u00f6kningsdag. \u00c4r du intresserad av ett uppdrag rekommenderar vi dig att ans\u00f6ka omg\u00e5ende.\n\n\n\n\ue113\n\ue113\n\ue113\n\ue113\n\nFelicia Ahlin\n\nAff\u00e4rsomr\u00e5deschef\n\n934000\n\nManpower & Jefferson Wells\n\nS\u00f6dergatan 24\n \n\n211 38 Malm\u00f6\n \n\nT: +46406606341\n\nM: +46722061686\n\nFelicia.ahlin@manpower.se\n\nwww.manpower.se\n www.jeffersonwells.se","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Drottensgata 2","full_address":null,"city":"Lund","country":"SE","latitude":55.699294213598,"longitude":13.190450567751},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Experis AB","postcode":"22223","positions":1,"profession":"Arbetsledare, kundtj\u00e4nst\/Gruppledare, kundtj\u00e4nst","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Susanna Frikvist","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Jefferson Wells","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":3,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46406606341","owner_email":"Susanna.Frikvist@jeffersonwells.se","images":[],"published_at":"2026-08-17T10:30:43+00:00","expires_at":"2026-09-16T23:59:59+00:00","created_at":"2026-08-18T03:45:14+00:00","updated_at":"2026-08-21T02:53:14+00:00"}}