{"data":{"id":177452,"slug":"enhetschef-for-kontakt-och-serviceenheten","type":"job","title":"Unit Manager for Contact and Service Center","description":"Sigtuna Municipality is a place of great diversity. Here you'll find a vibrant countryside, a small town, and an international airport. A rich cultural heritage and cultural diversity. A proud history and ambitious plans for the future. Perhaps that's why the drive to grow, change, and develop is so strong. It's also why it's so exciting to work here. With us, you become part of an unpretentious and innovative culture where we support each other and leverage each other's knowledge, differences, and experiences. The work is often varied, sometimes challenging, but always meaningful. Welcome!\n\nThe Municipal Executive Office focuses on the development of all of Sigtuna Municipality. We lead, coordinate, and drive cross-municipal initiatives in areas such as digitalization, communication, business development, security, and service. Our mission is to create favorable conditions for the municipality's operations and contribute to simpler and better service for residents and businesses.\n\n1 position(s).\n\nJOB RESPONSIBILITIES\nAt the Municipal Executive Office, we have our Contact and Service Unit, which consists of two operations: a contact center and internal service. Here we meet residents, businesses, colleagues, and visitors with high accessibility, commitment, and good service regardless of whether the contact occurs via phone, email, digital channels, or in person.\n\nWe're now looking for someone who wants to drive forward and shape the service organization of the future. As a unit manager, you'll have overall responsibility for operations, finances, work environment, and staff. Together with your employees and in close collaboration with the municipality's other operations, you lead and innovate the unit, both strategically and operationally.\n\nWith us, you'll have the opportunity to make a real difference and help create the vision for what future municipal service should look like. The Contact and Service Unit plays a key role in the municipality's continued development, where service, digitalization, and innovation go hand in hand.\n\nYou will, among other things:\n\n\u2022 lead and accelerate the development of the Contact and Service Unit\n\u2022 create a culture characterized by service, quality, and a continuous drive for improvement\n\u2022 drive the development of the municipality's resident services, contact channels, and internal service in the municipal building\n\u2022 develop and implement digital service, AI support, and smart working methods\n\u2022 optimize accessibility and good service to residents and businesses\n\u2022 work with follow-up, analysis, and continuous quality development\n\u2022 contribute to the Municipal Executive Office's shared development\n\nQUALIFICATIONS\nWe're looking for someone with:\n\n\u2022 experience in a formal management role with responsibility for personnel, operations, budget, and work environment\n\u2022 experience leading service or customer-oriented operations, such as a contact center, customer service, or similar work\n\u2022 experience supporting employees in service and communication in various types of meetings and conversations\n\u2022 experience driving change management and operational development\n\nIt's also an advantage if you have:\n\n\u2022 good understanding of digitalization and how new technology, such as AI, can develop service and working methods\n\u2022 experience in a management or leadership role in municipal or other public operations\n\u2022 education in conversation methodology or professional service delivery\n\nWe're looking for someone who is a confident and engaging leader with the ability to see opportunities, take initiative, and turn ideas into development. You are organized and experienced in driving change, while also being solution-oriented and seeing opportunities even when circumstances change.\n\nYou have the ability to combine a strategic perspective with present and coaching leadership. You build good relationships, collaborate across organizational boundaries, and have a strong focus on residents' needs.\n\nWe warmly welcome your application and look forward to having you be part of our work developing the service organization of the future!\n\nEmployment type: Permanent employment.\nDuration: Permanent.\n\nYou can easily submit your application by attaching your CV and answering a few selection questions related to this position. However, we ask that you do not attach a personal letter.\n\nDuring the recruitment process, tests and work trials may occur. Additionally, financial and legal background checks will be conducted on the final candidate as part of Sigtuna Municipality's security and safety efforts. If you become our final candidate, you will receive more information and the check will of course be done with your consent.\n\nAs an employee of Sigtuna Municipality, you'll have access to a range of benefits, including automatic membership in the Staff Club where you can participate in various activities. Feel free to learn more about our other benefits and what it's like to work at Sigtuna Municipality!\n\nhttps:\/\/www.sigtuna.se\/naringsliv-och-arbete\/jobba-hos-oss.html\n\nWe decline offers of advertising and recruitment assistance.","language":"sv","is_translated":true,"title_original":"Enhetschef f\u00f6r kontakt- och serviceenheten","description_original":"Sigtuna kommun \u00e4r en plats med stor sp\u00e4nnvidd. H\u00e4r ryms levande landsbygd, sm\u00e5stad och en internationell flygplats. Ett rikt kulturarv och kulturell m\u00e5ngfald. En stolt historia och stora framtidsplaner. Kanske \u00e4r det d\u00e4rf\u00f6r drivkraften \u00e4r s\u00e5 stark att v\u00e4xa, f\u00f6r\u00e4ndras och utvecklas. Det \u00e4r ocks\u00e5 d\u00e4rf\u00f6r det \u00e4r s\u00e5 sp\u00e4nnande att arbeta h\u00e4r. Hos oss blir du del av en prestigel\u00f6s och nyt\u00e4nkande kultur d\u00e4r vi hj\u00e4lps \u00e5t och tar tillvara p\u00e5 varandras kunskap, olikheter och erfarenheter. Arbetet \u00e4r ofta omv\u00e4xlande, ibland utmanande men alltid meningsfullt. V\u00e4lkommen hit!\n\nKommunledningskontoret har hela Sigtuna kommuns utveckling i fokus. Vi leder, samordnar och driver kommun\u00f6vergripande fr\u00e5gor inom bland annat digitalisering, kommunikation, n\u00e4ringsliv, trygghet och service. V\u00e5rt uppdrag \u00e4r att skapa goda f\u00f6ruts\u00e4ttningar f\u00f6r kommunens verksamheter och bidra till enklare och b\u00e4ttre service f\u00f6r inv\u00e5nare och f\u00f6retag.\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nP\u00e5 kommunledningskontoret finns v\u00e5r kontakt- och serviceenhet, som best\u00e5r av tv\u00e5 verksamheter: kontaktcenter och internservice. H\u00e4r m\u00f6ter vi inv\u00e5nare, f\u00f6retag, kollegor och bes\u00f6kare med h\u00f6g tillg\u00e4nglighet, engagemang och ett gott bem\u00f6tande oavsett om kontakten sker via telefon, e-post, digitala kanaler eller i ett personligt m\u00f6te.\n\nNu s\u00f6ker vi dig som vill vara med och driva fram\u00e5t och forma framtidens serviceorganisation. Som enhetschef f\u00e5r du ett helhetsansvar f\u00f6r verksamhet, ekonomi, arbetsmilj\u00f6 och medarbetare. Tillsammans med dina medarbetare och i n\u00e4ra samverkan med kommunens \u00f6vriga verksamheter leder och f\u00f6rnyar du enheten, b\u00e5de strategiskt och operativt.\n\nHos oss f\u00e5r du m\u00f6jlighet att g\u00f6ra verklig skillnad och vara med och skapa visionen f\u00f6r hur framtidens kommunservice ska se ut. Kontakt- och serviceenheten har en nyckelroll i kommunens fortsatta utveckling, d\u00e4r service, digitalisering och innovation g\u00e5r hand i hand.\n\nDu kommer bland annat att:\n\n\t\u2022 leda och accelerera utvecklingen av kontakt- och serviceenheten\n\t\u2022 skapa en kultur pr\u00e4glad av service, kvalitet och ett st\u00e4ndigt driv mot f\u00f6rb\u00e4ttringar\n\t\u2022 driva utvecklingen av kommunens inv\u00e5narservice, kontaktv\u00e4gar och internservice i kommunhuset\n\t\u2022 utveckla och implementera digital service, AI-st\u00f6d och smarta arbetss\u00e4tt\n\t\u2022 optimera tillg\u00e4nglighet och god service till inv\u00e5nare och f\u00f6retag\n\t\u2022 arbeta med uppf\u00f6ljning, analys och kontinuerlig kvalitetsutveckling\n\t\u2022 bidra till kommunledningskontorets gemensamma utveckling\r\n\r\nKVALIFIKATIONER\r\nVi s\u00f6ker dig som har:\n\n\t\u2022 erfarenhet av en formell chefsroll med ansvar f\u00f6r personal, verksamhet, budget och arbetsmilj\u00f6\n\t\u2022 erfarenhet av att leda service- eller kundorienterad verksamhet, s\u00e5 som kontaktcenter, kundservice eller annan liknande verksamhet\n\t\u2022 erfarenhet av att st\u00f6tta medarbetare i bem\u00f6tande och kommunikation i olika typer av m\u00f6ten och samtal\n\t\u2022 erfarenhet av att driva f\u00f6r\u00e4ndringsledning och verksamhetsutveckling\n\nDet \u00e4r \u00e4ven meriterande om du har:\n\n\t\u2022 god f\u00f6rst\u00e5else f\u00f6r digitalisering och hur ny teknik, exempelvis AI, kan utveckla service och arbetss\u00e4tt\n\t\u2022 erfarenhet av chefs- eller ledarroll inom kommunal eller annan offentlig verksamhet\n\t\u2022 utbildning inom samtalsmetodik eller professionellt bem\u00f6tande\n\nVi s\u00f6ker dig som \u00e4r en trygg och engagerande ledare med f\u00f6rm\u00e5ga att se m\u00f6jligheter, ta initiativ och oms\u00e4tta id\u00e9er till utveckling. Du \u00e4r strukturerad och van att driva f\u00f6r\u00e4ndring, samtidigt som du \u00e4r l\u00f6sningsorienterad och ser m\u00f6jligheter \u00e4ven n\u00e4r f\u00f6ruts\u00e4ttningarna f\u00f6r\u00e4ndras.\n\nDu har f\u00f6rm\u00e5gan att kombinera ett strategiskt perspektiv med ett n\u00e4rvarande och coachande ledarskap. Du bygger goda relationer, samarbetar \u00f6ver organisationsgr\u00e4nser och har ett starkt fokus p\u00e5 inv\u00e5narnas behov.\n\nVarmt v\u00e4lkommen med din ans\u00f6kan och bli en del av v\u00e5rt arbete med att utveckla framtidens kommunservice!\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet: Tillsvidare.\r\n\r\nDin ans\u00f6kan g\u00f6r du enkelt genom att bifoga ditt CV och svara p\u00e5 n\u00e5gra urvalsfr\u00e5gor kopplade till denna tj\u00e4nst. Vi ber dig dock att inte bifoga personligt brev.\n\nUnder rekryteringsprocessen kan tester och arbetsprov f\u00f6rekomma. Dessutom genomf\u00f6rs ekonomisk och juridisk bakgrundskontroll p\u00e5 slutkandidaten som en del i Sigtuna kommuns trygghets- och s\u00e4kerhetsarbete. Blir du v\u00e5r slutkandidat kommer du att f\u00e5 mer information och kontrollen g\u00f6rs givetvis med ditt samtycke.\n\nSom anst\u00e4lld i Sigtuna kommun f\u00e5r du ta del av en rad f\u00f6rm\u00e5ner, bl.a. blir du automatiskt medlem i Personalklubben d\u00e4r du kan delta i olika aktiviteter. L\u00e4s g\u00e4rna mer om v\u00e5ra andra f\u00f6rm\u00e5ner och hur det \u00e4r att jobba hos oss i Sigtuna kommun!\n\nhttps:\/\/www.sigtuna.se\/naringsliv-och-arbete\/jobba-hos-oss.html\n\nVi undanber oss erbjudanden om annonserings- och rekryteringshj\u00e4lp.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"M\u00e4rsta","country":"SE","latitude":59.6213788,"longitude":17.8574782},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Sigtuna kommun","postcode":"19585","positions":1,"profession":"Enhetschef, offentlig f\u00f6rvaltning","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Ann-Sofie   Hedenstr\u00f6m","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"Sigtuna kommun, Kommunledningskontoret ","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"ann-sofie.hedenstrom@sigtuna.se","images":[],"published_at":"2026-08-28T15:10:09+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-08-29T03:49:40+00:00","updated_at":"2026-09-02T02:55:32+00:00"}}