{"data":{"id":179854,"slug":"enhetschef-inom-generell-telefoni-i-ostersund","type":"job","title":"Unit Manager for General Phone Services in \u00d6stersund","description":"Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor annually. These are taxpayer funds that we are responsible for. It is a significant responsibility. Therefore, we carefully examine each case, follow laws and regulations, provide information and guidance, care, and show consideration. This is a job for someone who wants to take responsibility. Welcome to the Swedish Social Insurance Agency.\n\nWe are now seeking a unit manager for a general phone services unit (customer service) within sickness insurance. You will lead a unit that answers over 1 million customer calls per year. Employees in general phone services answer many different types of questions about sickness insurance and are often the first point of contact customers have with the Swedish Social Insurance Agency. It is therefore important that our customers receive answers to their questions and are treated with respect.\n\nClose leadership, change, sustainable workplace\n\nAs a unit manager, you are the manager closest to the employees and operations. You are responsible for leading and driving daily work based on the department's mission and goals, guided by the state's core values. Through your leadership, you communicate clear expectations, follow up on goals, and provide your employees with the right conditions to take responsibility. You have personnel responsibility as well as results and follow-up responsibility for the teams in your unit.\n\nYour unit consists of approximately 15\u201320 employees working in general phone services, based in \u00d6stersund. Through close leadership, you create the predictability, security, and sustainability necessary for employees to take responsibility and meet the need for change. You create understanding of context, direction, and the goals the department has set, and you develop the plans your operations need. As a unit manager, you are a support for the area manager and participate in the area's management group, which consists of 11 unit managers, where you contribute your expertise and commitment. You adapt and exercise your leadership in a way that enables employees to use their judgment and competence.\n\nThe position involves handling confidential information, which requires high standards for proper handling. Therefore, it is important that you have a strong security awareness.\n\nThis is a job for someone who wants to take responsibility.\n\nWe are looking for you who\n\nhas a university degree or experience and qualifications that can be assessed as equivalent\nhas strong leadership ability\npromotes the professional and personal development of others\nworks to achieve goals and results, follows up on the effects of your own and others' activities\nhas a systematic approach to work\ncollaborates effectively with others to achieve common goals\nhas good self-awareness and is stable as a person, promotes a trustworthy work environment\npromotes mutual dialogue, is responsive, and adapts your communication according to needs and situation.\n\nIt is a merit if you\n\nhave experience in operational leadership in similar operations\nhave experience with coaching-based leadership\nhave experience leading through change\nhave experience leading remotely\nhave experience planning your operations in collaboration with peer managers at a distance\nhave a good understanding of the Swedish Social Insurance Agency's mission.\n\nWe place great emphasis on your personal qualities.\n\nOther Information\n\nA permanent, full-time position available for immediate start or by agreement. A probationary period may apply. Some positions with us involve participation in security-sensitive activities. To be hired for such a position, you must pass a security clearance according to the Security Protection Act (2018:585).\n\nIn accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. Remote work is possible if the work allows. In this recruitment, work psychological tests may be used as part of the selection process. Work location: \u00d6stersund.\n\nWant to know more about the Swedish Social Insurance Agency as an employer? Visit https:\/\/www.forsakringskassan.se\/om-forsakringskassan\/jobba-hos-oss\n\nContact Information\n\nManager: Lars Andersson, 010-111 39 20 (for questions about the position). HR Specialist: Maja Paulsson, maja.paulsson@forsakringskassan.se, 010-113 44 86 (for questions about the recruitment process). ST: Camilla Nyberg, 010-118 24 02, Saco-S: Susanna Kinnunen, 010-114 03 04, Seko: Eliza Grundstr\u00f6m, 010-115 34 02.\n\nApplication\n\nWelcome to submit your application by Sunday, September 20, 2026. When you apply, attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, transcripts, and certificates with your application.\n\nIf you have protected personal information or do not have access to Bank ID, contact the HR specialist named in this announcement and we will help you submit your application.\n\nIn everything we do, we act based on the principle of equal human dignity, legal certainty, and good service.","language":"sv","is_translated":true,"title_original":"Enhetschef inom Generell telefoni i \u00d6stersund","description_original":"Varje \u00e5r fattar F\u00f6rs\u00e4kringskassan 21 miljoner beslut som p\u00e5verkar m\u00e4nniskors liv och hela samh\u00e4llet. Vi betalar ut cirka 260 miljarder kronor varje \u00e5r. Det \u00e4r allas skattepengar vi har hand om. Det \u00e4r ett stort ansvar. D\u00e4rf\u00f6r s\u00e4tter vi oss in i varje \u00e4rende, f\u00f6ljer lagar och regler, informerar och v\u00e4gleder, bryr oss och visar omtanke. Det \u00e4r ett jobb f\u00f6r dig som vill vara med och ta ansvar. V\u00e4lkommen till F\u00f6rs\u00e4kringskassan.\nVi s\u00f6ker nu en enhetschef till en enhet inom generell telefoni (kundtj\u00e4nst) sjukf\u00f6rs\u00e4kring. Du kommer att leda en enhet som \u00e4r med och besvarar drygt 1 miljon kundsamtal per \u00e5r. Medarbetarna i generell telefoni besvarar m\u00e5nga olika typer av fr\u00e5gor om sjukf\u00f6rs\u00e4kringen och \u00e4r ofta de som st\u00e5r f\u00f6r kundernas f\u00f6rsta m\u00f6te med F\u00f6rs\u00e4kringskassan. Det \u00e4r d\u00e4rf\u00f6r viktigt att v\u00e5ra kunder b\u00e5de f\u00e5r svar p\u00e5 sina fr\u00e5gor och ett gott bem\u00f6tande.\nN\u00e4ra ledarskap, f\u00f6r\u00e4ndring, h\u00e5llbar arbetsplats\nSom enhetschef \u00e4r du den chef som befinner dig n\u00e4rmast medarbetarna och verksamheten. Du ansvarar f\u00f6r att leda och driva det dagliga arbetet utifr\u00e5n avdelningens uppdrag och m\u00e5l d\u00e4r den statliga v\u00e4rdegrunden genomsyrar ditt arbete. Genom ditt ledarskap f\u00f6rmedlar du tydliga f\u00f6rv\u00e4ntningar, f\u00f6ljer upp m\u00e5l och ger dina medarbetare r\u00e4tt f\u00f6ruts\u00e4ttningar att ta sitt ansvar. Du har personalansvar s\u00e5v\u00e4l som resultat- och uppf\u00f6ljningsansvar f\u00f6r teamen i din enhet.\nDin enhet best\u00e5r av ca 15\u201320 medarbetare som arbetar med generell telefoni och har sin placering i \u00d6stersund. Genom ett n\u00e4ra ledarskap skapar du den f\u00f6ruts\u00e4gbarhet, trygghet och h\u00e5llbarhet som \u00e4r n\u00f6dv\u00e4ndig f\u00f6r att medarbetarna ska kunna ta sitt ansvar samt m\u00f6ta behov av f\u00f6r\u00e4ndring. Du skapar f\u00f6rst\u00e5else f\u00f6r sammanhang, riktning och de m\u00e5lbilder avdelningen satt upp och tar fram de planer din verksamhet beh\u00f6ver. Som enhetschef \u00e4r du ett st\u00f6d f\u00f6r omr\u00e5deschefen och du ing\u00e5r i omr\u00e5dets ledningsgrupp som best\u00e5r av 11 enhetschefer d\u00e4r du bidrar med din kompetens och ditt engagemang. Du anpassar och ut\u00f6var ditt ledarskap p\u00e5 ett s\u00e4tt som skapar f\u00f6ruts\u00e4ttningar f\u00f6r medarbetarna att anv\u00e4nda sitt omd\u00f6me och kompetens.\nTj\u00e4nsten inneb\u00e4r att du hanterar sekretessbelagda uppgifter vilket st\u00e4ller h\u00f6ga krav p\u00e5 r\u00e4tt hantering. D\u00e4rf\u00f6r \u00e4r det viktigt att du som ska arbeta hos oss har h\u00f6gt s\u00e4kerhetsmedvetande.\nDet \u00e4r ett jobb f\u00f6r dig som vill vara med och ta ansvar.\nVi s\u00f6ker dig som\nhar h\u00f6gskoleexamen eller erfarenheter och kvalifikationer som kan pr\u00f6vas likv\u00e4rdiga\nhar god ledarskapsf\u00f6rm\u00e5ga\nfr\u00e4mjar andras professionella och personliga utveckling\narbetar f\u00f6r att n\u00e5 m\u00e5l och resultat, f\u00f6ljer upp effekterna av egna och andras aktiviteter\nhar ett systematiskt arbetss\u00e4tt\nsamarbetar effektivt med andra f\u00f6r att n\u00e5 gemensamma m\u00e5l\nhar god sj\u00e4lvk\u00e4nnedom och \u00e4r stabil som person, fr\u00e4mjar ett f\u00f6rtroendeskapande arbetsklimat\nfr\u00e4mjar \u00f6msesidig dialog, \u00e4r lyh\u00f6rd och anpassar sin kommunikation efter behov och situation.\n\nDet \u00e4r meriterande om du\nhar erfarenhet av operativt ledarskap i liknande verksamhet\nhar erfarenhet av coachande ledarskap\nhar erfarenhet av att leda i f\u00f6r\u00e4ndring\nhar erfarenhet av att leda p\u00e5 distans\nhar erfarenhet av att planera din verksamhet i samarbete med chefskollegor p\u00e5 distans\nhar god f\u00f6rst\u00e5else f\u00f6r F\u00f6rs\u00e4kringskassans uppdrag.\n\nVi l\u00e4gger stor vikt vid dina personliga egenskaper.\n\u00d6vrigt\nEn tj\u00e4nst, tillsvidare, heltid, med tilltr\u00e4de enligt \u00f6verenskommelse. Provanst\u00e4llning kan bli aktuellt. Vissa anst\u00e4llningar hos oss inneb\u00e4r deltagande i s\u00e4kerhetsk\u00e4nslig verksamhet. F\u00f6r att bli anst\u00e4lld i en s\u00e5dan tj\u00e4nst kr\u00e4vs godk\u00e4nd s\u00e4kerhetspr\u00f6vning enligt s\u00e4kerhetsskyddslagen (2018:585).\nI enlighet med F\u00f6rs\u00e4kringskassans riktlinje f\u00f6r s\u00e4kerhet genomf\u00f6rs bakgrundskontroller i denna rekrytering. M\u00f6jlighet till distansarbete finns om arbetet till\u00e5ter. I den h\u00e4r rekryteringen kan arbetspsykologiska test anv\u00e4ndas som en del i urvalsarbetet. Placeringsort: \u00d6stersund.\nVill du veta mer om F\u00f6rs\u00e4kringskassan som arbetsgivare? Bes\u00f6k\u00a0https:\/\/www.forsakringskassan.se\/om-forsakringskassan\/jobba-hos-oss\nKontaktpersoner\nChef: Lars Andersson, 010-111 39 20\u00a0(f\u00f6r fr\u00e5gor om tj\u00e4nsten). HR-specialist: Maja Paulsson, maja.paulsson@forsakringskassan.se, 010-113 44 86 (f\u00f6r fr\u00e5gor om rekryteringsprocessen). ST: Camilla Nyberg, 010-118 24 02, Saco-S: Susanna Kinnunen, 010-114 03 04, Seko:\u00a0Eliza Grundstr\u00f6m, 010-115 34 02.\nAns\u00f6kan\nV\u00e4lkommen med din ans\u00f6kan senast s\u00f6ndag den 20 september 2026. N\u00e4r du ans\u00f6ker bifogar du ditt CV. Vi anv\u00e4nder inte personligt brev i v\u00e5ra rekryteringar, du f\u00e5r ist\u00e4llet besvara ett antal urvalsfr\u00e5gor som \u00e4r relevanta f\u00f6r tj\u00e4nsten. Ladda upp dina examensbevis, betyg och intyg i samband med din ans\u00f6kan.\nHar du skyddade personuppgifter eller ingen tillg\u00e5ng till bank-id ringer du den HR-specialist som finns namngiven i annonsen s\u00e5 f\u00e5r du hj\u00e4lp med att skicka in din ans\u00f6kan.\n\u00a0\nVi ska i allt vi g\u00f6r, agera med utg\u00e5ngspunkt i principen om alla m\u00e4nniskors lika v\u00e4rde, r\u00e4ttss\u00e4kerhet och med god service.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Box 42006","full_address":null,"city":"Stockholm","country":"SE","latitude":63.17668,"longitude":14.636068},"metadata":{"region":"J\u00e4mtlands l\u00e4n","duration":"Tills vidare","employer":"F\u00f6rs\u00e4kringskassan","postcode":"12612","positions":1,"profession":"Enhetschef, offentlig f\u00f6rvaltning","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.forsakringskassan.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"F\u00f6rs\u00e4kringskassan","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"meta":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-111 39 20","owner_email":"maja.paulsson@forsakringskassan.se","images":[],"published_at":"2026-08-31T00:20:57+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-09-01T03:11:49+00:00","updated_at":"2026-09-01T04:01:12+00:00"}}