{"data":{"id":179858,"slug":"enhetschef-inom-kundmote-i-stockholm","type":"job","title":"Unit Manager for Customer Service in Stockholm","description":"Every year, the Swedish Social Insurance Agency makes 21 million decisions that impact people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds we manage. It is a great responsibility. That is why we carefully examine each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for someone who wants to take responsibility.\nThrough close leadership, you create conditions for your team members to best serve our insured customers in languages other than Swedish. Your team members work primarily by phone, but also via email and case handling. You create conditions for your team members to take significant responsibility for both team results and their own development.\nClose Leadership and Sustainable Workplace\nAs a unit manager, you are the manager closest to your team members and operations. You are responsible for leading and driving daily work based on the department's mission and goals, guided by public sector values. Through your leadership, you communicate clear expectations, follow up on goals, and provide your team members with the right conditions to take responsibility. You have personnel responsibility as well as results and follow-up responsibility for the teams in your unit.\nYour unit consists of approximately 20 employees whose work is directed toward citizens who need to contact the Swedish Social Insurance Agency in languages other than Swedish. You are responsible for a unit with employees at your duty station in Stockholm. Through close leadership, you create the predictability, security, and sustainability necessary for employees to take responsibility and address the need for change. You create understanding of context, direction, and the goals the department has set, and you develop the plans your operations need.\nAs a unit manager, you support the area manager and participate in the area's management group, which consists of 10 people. You contribute your expertise and commitment. The management group is nationally distributed, and you are based in Stockholm. You adapt and exercise your leadership in a way that enables employees to use their judgment and competence.\nThis position involves handling classified information, which requires high standards for proper handling. Therefore, it is important that you have a strong security awareness.\nThis is a job for someone who wants to take responsibility.\nWe are Looking for You\nwho have a university degree or experience and qualifications that can be assessed as equivalent\nwho have strong leadership capabilities\nwho promote others' professional and personal development\nwho work to achieve goals and results, and follow up on the effects of your own and others' activities\nwho have a systematic work approach\nwho collaborate effectively with others to achieve common goals\nwho have good self-awareness, are stable as a person, and promote a trust-building work environment\nwho encourage mutual dialogue, listen well, and adapt your communication to needs and situations.\n\nIt is a Merit if You\nhave experience in operational leadership in a similar organization\nhave experience in customer service by phone\nhave experience with coaching leadership and leading through change\nhave experience in production management\nhave experience leading teams\nhave experience planning your operations in collaboration with manager colleagues at a distance.\n\nWe place great emphasis on your personal qualities.\nOther Information\nOne permanent position, full-time, with start date by agreement. A trial employment period may apply. Certain positions with us involve participation in security-sensitive operations. To be hired for such a position, you must pass a security clearance according to the Security Protection Act (2018:585).\nIn accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment.\nRemote work is possible if the work permits. In this recruitment, work psychological tests may be used as part of the selection process. Duty station: Stockholm.\nWant to know more about the Swedish Social Insurance Agency as an employer? Visit https:\/\/www.forsakringskassan.se\/om-forsakringskassan\/jobba-hos-oss\nContact Persons\nManager: Anna M\u00fcller, 010-111 53 31, for questions about the position. HR Specialist: Ottilia Rasimus, mailto:ottilia.rasimus@fk.se or 010-112 24 09, for questions about the recruitment process. ST: Christel Lind, 010-114 01 67, Saco-S: Catja Hedlund, 010-112 26 45, Seko: Johanna Grundstr\u00f6m, 010-115 30 44.\nApplication\nWelcome to submit your application by September 20, 2026. When you apply, attach your CV. We do not use personal statements in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application.\nIf you have protected personal information or no access to bank ID, call the HR specialist named in the announcement and we will help you submit your application.\n\nIn everything we do, we act based on the principle of equal human worth, legal security, and good service.","language":"sv","is_translated":true,"title_original":"Enhetschef inom Kundm\u00f6te i Stockholm","description_original":"Varje \u00e5r fattar F\u00f6rs\u00e4kringskassan 21 miljoner beslut som p\u00e5verkar m\u00e4nniskors liv och hela samh\u00e4llet. Vi betalar ut cirka 260 miljarder kronor varje \u00e5r. Det \u00e4r allas skattepengar vi har hand om. Det \u00e4r ett stort ansvar. D\u00e4rf\u00f6r s\u00e4tter vi oss in i varje \u00e4rende, f\u00f6ljer lagar och regler, informerar och v\u00e4gleder, bryr oss och visar omtanke. Det \u00e4r ett jobb f\u00f6r dig som vill vara med och ta ansvar. V\u00e4lkommen till F\u00f6rs\u00e4kringskassan.\nGenom ett n\u00e4ra ledarskap skapar du f\u00f6ruts\u00e4ttningar f\u00f6r dina medarbetare att p\u00e5 b\u00e4sta s\u00e4tt m\u00f6ta v\u00e5ra f\u00f6rs\u00e4krade p\u00e5 andra spr\u00e5k \u00e4n svenska. Dina medarbetare arbetar fr\u00e4mst via telefoni men ocks\u00e5 med e-post och handl\u00e4ggning. Du skapar f\u00f6ruts\u00e4ttningar f\u00f6r att dina medarbetare ska kunna och vilja ta stort ansvar f\u00f6r s\u00e5v\u00e4l teamets resultat som f\u00f6r sin egen utveckling.\nN\u00e4ra ledarskap och h\u00e5llbar arbetsplats\nSom enhetschef \u00e4r du den chef som befinner dig n\u00e4rmast medarbetarna och verksamheten. Du ansvarar f\u00f6r att leda och driva det dagliga arbetet utifr\u00e5n avdelningens uppdrag och m\u00e5l d\u00e4r den statliga v\u00e4rdegrunden genomsyrar ditt arbete. Genom ditt ledarskap f\u00f6rmedlar du tydliga f\u00f6rv\u00e4ntningar, f\u00f6ljer upp m\u00e5l och ger dina medarbetare r\u00e4tt f\u00f6ruts\u00e4ttningar att ta sitt ansvar. Du har personalansvar s\u00e5v\u00e4l som resultat- och uppf\u00f6ljningsansvar f\u00f6r teamen i din enhet.\nDin enhet best\u00e5r av ca 20 medarbetare vars arbete riktar sig till de medborgare som beh\u00f6ver komma i kontakt med F\u00f6rs\u00e4kringskassan genom andra spr\u00e5k \u00e4n svenska. Du ansvarar f\u00f6r en enhet med medarbetare p\u00e5 din placeringsort Stockholm. Genom ett n\u00e4ra ledarskap skapar du den f\u00f6ruts\u00e4gbarhet, trygghet och h\u00e5llbarhet som \u00e4r n\u00f6dv\u00e4ndig f\u00f6r att medarbetarna ska kunna ta sitt ansvar samt m\u00f6ta behov av f\u00f6r\u00e4ndring. Du skapar f\u00f6rst\u00e5else f\u00f6r sammanhang, riktning och de m\u00e5lbilder avdelningen satt upp och tar fram de planer din verksamhet beh\u00f6ver.\nSom enhetschef \u00e4r du ett st\u00f6d f\u00f6r omr\u00e5deschefen och du ing\u00e5r i omr\u00e5dets ledningsgrupp som best\u00e5r av 10 personer. D\u00e4r bidrar du med din kompetens och ditt engagemang. Ledningsgruppen \u00e4r nationellt spridd och du \u00e4r den som utg\u00e5r fr\u00e5n Stockholm. Du anpassar och ut\u00f6var ditt ledarskap p\u00e5 ett s\u00e4tt som skapar f\u00f6ruts\u00e4ttningar f\u00f6r medarbetarna att anv\u00e4nda sitt omd\u00f6me och kompetens.\nTj\u00e4nsten inneb\u00e4r att du hanterar sekretessbelagda uppgifter vilket st\u00e4ller h\u00f6ga krav p\u00e5 r\u00e4tt hantering. D\u00e4rf\u00f6r \u00e4r det viktigt att du som ska arbeta hos oss har h\u00f6gt s\u00e4kerhetsmedvetande.\nDet \u00e4r ett jobb f\u00f6r dig som vill vara med och ta ansvar.\nVi s\u00f6ker dig som\nhar h\u00f6gskoleexamen eller erfarenheter och kvalifikationer som kan pr\u00f6vas likv\u00e4rdiga\nhar god ledarskapsf\u00f6rm\u00e5ga\nfr\u00e4mjar andras professionella och personliga utveckling\narbetar f\u00f6r att n\u00e5 m\u00e5l och resultat, f\u00f6ljer upp effekterna av egna och andras aktiviteter\nhar ett systematiskt arbetss\u00e4tt\nsamarbetar effektivt med andra f\u00f6r att n\u00e5 gemensamma m\u00e5l\nhar god sj\u00e4lvk\u00e4nnedom, \u00e4r stabil som person och fr\u00e4mjar ett f\u00f6rtroendeskapande arbetsklimat\nfr\u00e4mjar \u00f6msesidig dialog, \u00e4r lyh\u00f6rd och anpassar sin kommunikation efter behov och situation.\n\nDet \u00e4r meriterande om du\nhar erfarenhet av operativt ledarskap i en liknande verksamhet\nhar erfarenhet av kundtj\u00e4nst via telefon\nhar erfarenhet av coachande ledarskap och att leda i f\u00f6r\u00e4ndring\nhar erfarenhet av produktionsstyrning\nhar erfarenhet av att leda team\nhar erfarenhet av att planera din verksamhet i samarbete med chefskollegor p\u00e5 distans.\n\nVi l\u00e4gger stor vikt vid dina personliga egenskaper.\n\u00d6vrigt\nEn tj\u00e4nst, tillsvidare, heltid, med tilltr\u00e4de enligt \u00f6verenskommelse. Provanst\u00e4llning kan bli aktuellt.\u00a0Vissa anst\u00e4llningar hos oss inneb\u00e4r deltagande i s\u00e4kerhetsk\u00e4nslig verksamhet. F\u00f6r att bli anst\u00e4lld i en s\u00e5dan tj\u00e4nst kr\u00e4vs godk\u00e4nd s\u00e4kerhetspr\u00f6vning enligt s\u00e4kerhetsskyddslagen (2018:585).\u00a0\nI enlighet med F\u00f6rs\u00e4kringskassans riktlinje f\u00f6r s\u00e4kerhet genomf\u00f6rs bakgrundskontroller i denna rekrytering.\nM\u00f6jlighet till distansarbete finns om arbetet till\u00e5ter. I den h\u00e4r rekryteringen kan arbetspsykologiska test anv\u00e4ndas som en del i urvalsarbetet. Placeringsort: Stockholm.\nVill du veta mer om F\u00f6rs\u00e4kringskassan som arbetsgivare? Bes\u00f6k\u00a0https:\/\/www.forsakringskassan.se\/om-forsakringskassan\/jobba-hos-oss\nKontaktpersoner\nChef: Anna M\u00fcller, 010-111 53 31, f\u00f6r fr\u00e5gor om tj\u00e4nsten. HR-specialist: Ottilia Rasimus, mailto:ottilia.rasimus@fk.se eller 010-112 24 09, f\u00f6r fr\u00e5gor om rekryteringsprocessen. ST: Christel Lind, 010-114 01 67, Saco-S: Catja Hedlund, 010-112 26 45, Seko:\u00a0Johanna Grundstr\u00f6m, 010-115 30 44.\nAns\u00f6kan\nV\u00e4lkommen med din ans\u00f6kan senast den 20 september 2026.\u00a0N\u00e4r du ans\u00f6ker bifogar du ditt CV. Vi anv\u00e4nder inte personligt brev i v\u00e5ra rekryteringar, du f\u00e5r ist\u00e4llet besvara ett antal urvalsfr\u00e5gor som \u00e4r relevanta f\u00f6r tj\u00e4nsten. Ladda upp dina examensbevis, betyg och intyg i samband med din ans\u00f6kan.\nHar du skyddade personuppgifter eller ingen tillg\u00e5ng till bank-id ringer du den HR-specialist som finns namngiven i annonsen s\u00e5 f\u00e5r du hj\u00e4lp med att skicka in din ans\u00f6kan.\n\u00a0\nVi ska i allt vi g\u00f6r, agera med utg\u00e5ngspunkt i principen om alla m\u00e4nniskors lika v\u00e4rde, r\u00e4ttss\u00e4kerhet och med god service.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Box 42006","full_address":null,"city":"Stockholm","country":"SE","latitude":59.2987956,"longitude":18.0136607},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"F\u00f6rs\u00e4kringskassan","postcode":"12612","positions":1,"profession":"Enhetschef, offentlig f\u00f6rvaltning","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.forsakringskassan.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"F\u00f6rs\u00e4kringskassan","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":6,"ai_vendor_counts":{"meta":3,"other":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-111 53 31","owner_email":"ottilia.rasimus@fk.se","images":[],"published_at":"2026-08-31T00:21:00+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-09-01T03:11:49+00:00","updated_at":"2026-09-04T03:12:28+00:00"}}