{"data":{"id":172757,"slug":"enhetschef-servicecenter","type":"job","title":"Unit Manager Service Center","description":"Do you want to lead and develop the service center of the future in J\u00e4rf\u00e4lla Municipality?\n\nAre you passionate about service, leadership, and operational development? Do you want to work with our team to create the best possible experience for residents, entrepreneurs, and visitors? Then you might be the manager we're looking for.\n\nAs a unit manager, you will lead and develop our Service Center, J\u00e4rf\u00e4lla Municipality's common gateway for inquiries, service, and guidance. You will be part of the Communications Department with the Communications Manager as your direct supervisor. The Communications Unit is also part of the same department.\r\n\r\n1 position(s).\r\n\r\nRESPONSIBILITIES\r\nAs unit manager for the Service Center, you will have overall responsibility for operations, finances, work environment, and 22 employees. You will lead the work of serving residents and businesses via telephone, email, digital services, and in-person visits, with a constant focus on development and service. You will be supported in your work by an assistant unit manager. In this role, you are responsible for, among other things:\n\n\t\u2022 Leading, coaching, and developing employees in their daily work.\n\t\u2022 Ensuring that the Service Center delivers high quality and good accessibility.\n\t\u2022 Driving the development of working methods, processes, and digital solutions.\n\t\u2022 Monitoring goals, key metrics, and operational results.\n\t\u2022 Managing budget, personnel, and work environment.\n\t\u2022 Collaborating with municipal operations to develop service and focus on residents.\n\t\u2022 Through environmental scanning and networking, acquiring knowledge that can develop the municipality's services.\n\t\u2022 Working on improvements and efficiency measures based on changes in the external environment and changing needs internally and externally.\n\t\u2022 Contributing to municipal development through a clear service perspective.\n \n\nYou will be part of the management group and have an important role in developing the municipality's service offerings.\n\n(If you are reading this on LinkedIn, click the apply button to proceed to the application form and the full job posting).\r\n\r\nQUALIFICATIONS\r\nYou have relevant university education or other training and experience that the employer considers equivalent.\n\nYou also have:\n\n\t\u2022 Several years of management or leadership experience with personnel responsibility.\n\t\u2022 Worked both strategically and operationally for several years in service operations, contact centers, or customer service.\n\t\u2022 Documented experience with operational development and change management.\n\t\u2022 Experience with budget and results responsibility.\n\t\u2022 Experience leading and developing teams toward established goals.\n\nIt is advantageous if you have:\n\n\t\u2022 Worked in the public sector, preferably in municipal operations.\n\t\u2022 Been a manager of service operations, contact centers, or customer service.\n\t\u2022 Driven digitalization, development of service processes, and implementation of new working methods.\n\t\u2022 Worked with case management and telephone systems, as well as their development.\n\t\u2022 Analyzed customer surveys and communicated the results to relevant operations.\n\nWho are you?\n\nYou are a confident, present, and inclusive leader who creates engagement, joy in work, and a strong team spirit in your work group. You have a strong service focus, excellent collaboration skills, and are driven by improving operations and creating value for residents and employees. You are comfortable making both quick and long-term decisions, value participation, and have a humble approach to leadership. You are also analytical, structured, and have the ability to turn ideas into concrete results.\n\nYou speak and write Swedish fluently, but are also comfortable with English in speech and writing.\n\nWe offer\n\nA developmental leadership assignment where you get the opportunity to influence how the municipality meets residents, entrepreneurs, and visitors. Together we create a service that is accessible, professional, and future-proof.\r\n\r\nEmployment form: Permanent employment.\r\nDuration: Permanent.\r\n\r\nJ\u00e4rf\u00e4lla Municipality is an employer that invests in its employees and offers good opportunities for development and career paths. You can exchange vacation days and receive wellness allowance and other great benefits. Our office is centrally located in Jakobsberg Center. It is easy to get there by public transportation; for example, it takes 20 minutes by commuter train from Stockholm Central Station. Read more about what it's like to work with us at https:\/\/www.jarfalla.se\/jobbaijarfalla\n\nThis position is a permanent employment with start date according to agreement. Personality tests may be included as part of the recruitment process.\n\nWe look forward to receiving your application with CV and cover letter by September 7. If you have questions about the position or J\u00e4rf\u00e4lla Municipality, you are welcome to contact Communications Manager Sofia Oliv.\n\nWe decline all offers of advertising and recruitment assistance in connection with this job posting.","language":"sv","is_translated":true,"title_original":"Enhetschef Servicecenter","description_original":"Vill du leda och utveckla framtidens servicecenter i J\u00e4rf\u00e4lla kommun?\n\nBrinner du f\u00f6r service, ledarskap och verksamhetsutveckling? Vill du tillsammans med v\u00e5rt team skapa b\u00e4sta m\u00f6jliga upplevelse f\u00f6r inv\u00e5nare, f\u00f6retagare och bes\u00f6kare? D\u00e5 kan du vara den chef vi s\u00f6ker.\n\nSom enhetschef leder och utvecklar du v\u00e5rt Servicecenter, J\u00e4rf\u00e4lla kommuns gemensamma v\u00e4g in f\u00f6r fr\u00e5gor, service och v\u00e4gledning. Du tillh\u00f6r kommunikationsavdelningen med kommunikationschefen som n\u00e4rmaste chef. Inom samma avdelning finns \u00e4ven kommunikationsenheten.\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nSom enhetschef f\u00f6r Servicecenter har du \u00f6vergripande ansvar f\u00f6r verksamhet, ekonomi, arbetsmilj\u00f6 och 22 medarbetare. Du leder arbetet med att m\u00f6ta inv\u00e5nare och f\u00f6retag via telefon, e-post, digitala tj\u00e4nster och bes\u00f6k, med st\u00e4ndigt fokus p\u00e5 utveckling och service. Som st\u00f6d i arbetet har du en bitr\u00e4dande enhetschef. I rollen ansvarar du bland annat f\u00f6r att:\n\n\t\u2022 Leda, coacha och utveckla medarbetarna i det dagliga arbetet.\n\t\u2022 S\u00e4kerst\u00e4lla att servicecenter levererar h\u00f6g kvalitet och god tillg\u00e4nglighet.\n\t\u2022 Driva utveckling av arbetss\u00e4tt, processer och digitala l\u00f6sningar.\n\t\u2022 F\u00f6lja upp m\u00e5l, nyckeltal och verksamhetsresultat.\n\t\u2022 Ansvara f\u00f6r budget, personal och arbetsmilj\u00f6.\n\t\u2022 Samverka med kommunens verksamheter f\u00f6r att utveckla service och inv\u00e5narfokus.\n\t\u2022 Genom omv\u00e4rldsbevakning och n\u00e4tverkande skaffa kunskap som kan utveckla kommunens tj\u00e4nster.\n\t\u2022 Arbeta med f\u00f6rb\u00e4ttringar och effektiviseringar, utifr\u00e5n f\u00f6r\u00e4ndringar i omv\u00e4rld och f\u00f6r\u00e4ndrade behov internt och externt.\n\t\u2022 Bidra till kommunens utveckling genom ett tydligt serviceperspektiv.\n\u00a0\n\nDu ing\u00e5r i ledningsgrupp och har en viktig roll i att utveckla kommunens serviceerbjudande.\n\n(Om du l\u00e4ser detta i LinkedIn, klicka p\u00e5 ans\u00f6k knappen f\u00f6r att g\u00e5 vidare till ans\u00f6kningsformul\u00e4ret och den fullst\u00e4ndiga annonsen).\r\n\r\nKVALIFIKATIONER\r\nDu har relevant h\u00f6gskoleutbildning eller annan utbildning och erfarenhet som arbetsgivaren bed\u00f6mer likv\u00e4rdig.\n\nDu har ocks\u00e5:\n\n\t\u2022 Fler\u00e5rig chefs- eller ledarerfarenhet med personalansvar.\n\t\u2022 Arbetat b\u00e5de strategiskt och operativt i flera \u00e5r inom serviceverksamhet, kontaktcenter eller kundservice\/kundtj\u00e4nst.\n\t\u2022 Dokumenterad erfarenhet av verksamhetsutveckling och f\u00f6r\u00e4ndringsarbete.\n\t\u2022 Vana vid budget- och resultatansvar.\n\t\u2022 Erfarenhet av att leda och utveckla team mot uppsatta m\u00e5l.\n\nDet \u00e4r meriterande om du har:\n\n\t\u2022 Arbetat inom offentlig sektor, g\u00e4rna kommunal verksamhet.\n\t\u2022 Varit chef f\u00f6r serviceverksamhet, kontaktcenter eller kundservice\/kundtj\u00e4nst.\n\t\u2022 Drivit digitalisering, utveckling av serviceprocesser och inf\u00f6rande av nya arbetss\u00e4tt.\n\t\u2022 Arbetat med \u00e4rendehanterings- och telefonisystem, samt utveckling av dem.\n\t\u2022 Analyserat kundunders\u00f6kningar och kommunicerat resultaten till ber\u00f6rda verksamheter.\n\nVem \u00e4r du?\n\nDu \u00e4r en trygg, n\u00e4rvarande och inkluderande ledare som skapar engagemang, arbetsgl\u00e4dje och en stark teamk\u00e4nsla i din arbetsgrupp. Du har ett stort servicefokus, god samarbetsf\u00f6rm\u00e5ga och drivs av att f\u00f6rb\u00e4ttra verksamheter och skapa nytta f\u00f6r inv\u00e5nare och medarbetare. Du \u00e4r bekv\u00e4m med att fatta b\u00e5de snabba och l\u00e5ngsiktiga beslut, v\u00e4rdes\u00e4tter delaktighet och \u00e4r prestigel\u00f6s i ditt ledarskap. Du \u00e4r ocks\u00e5 analytisk, strukturerad och har f\u00f6rm\u00e5ga att oms\u00e4tta id\u00e9er till konkreta resultat.\n\nDu talar och skriver svenska flytande, men \u00e4r ocks\u00e5 bekv\u00e4m med engelska i tal och skrift.\n\nVi erbjuder\n\nEtt utvecklande ledaruppdrag d\u00e4r du f\u00e5r m\u00f6jlighet att p\u00e5verka hur kommunen m\u00f6ter inv\u00e5nare, f\u00f6retagare och bes\u00f6kare. Tillsammans skapar vi en service som \u00e4r tillg\u00e4nglig, professionell och framtidss\u00e4krad.\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet: Tillsvidare.\r\n\r\nJ\u00e4rf\u00e4lla kommun \u00e4r en arbetsgivare som satsar p\u00e5 sina medarbetare och erbjuder goda m\u00f6jligheter till utveckling och karri\u00e4rv\u00e4gar. Du kan semesterv\u00e4xla och f\u00e5r friskv\u00e5rdsers\u00e4ttning och andra fina f\u00f6rm\u00e5ner. V\u00e5rt kontor ligger centralt i Jakobsbergs centrum. Hit \u00e4r det l\u00e4tt att ta sig med allm\u00e4nna kommunikationer, det tar t ex 20 minuter med pendelt\u00e5g fr\u00e5n Stockholms central. L\u00e4s mer om hur det \u00e4r att jobba hos oss p\u00e5 https:\/\/www.jarfalla.se\/jobbaijarfalla\u00a0\n\nTj\u00e4nsten \u00e4r en tillsvidareanst\u00e4llning med tilltr\u00e4de enligt \u00f6verenskommelse. Personlighetstester kan komma att ing\u00e5 som en del av rekryteringsprocessen.\u00a0\n\nVi ser fram emot din ans\u00f6kan med CV och personligt brev senast 7 september. Vid fr\u00e5gor om tj\u00e4nsten eller J\u00e4rf\u00e4lla kommun \u00e4r du v\u00e4lkommen att kontakta kommunikationschef Sofia Oliv.\n\nVi undanber oss alla erbjudanden om annonserings- och rekryteringshj\u00e4lp i samband med denna annons.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"J\u00c4RF\u00c4LLA   ","country":"SE","latitude":59.4123492,"longitude":17.8268461},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"J\u00e4rf\u00e4lla kommun","postcode":"17780","positions":1,"profession":"Enhetschef, offentlig f\u00f6rvaltning","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Daniel   Rosenberg","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"J\u00e4rf\u00e4lla kommun, Kommunikationsavdelningen","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Akademssr@jarfalla.se","images":[],"published_at":"2026-08-25T17:20:06+00:00","expires_at":"2026-09-07T23:59:59+00:00","created_at":"2026-08-26T03:25:57+00:00","updated_at":"2026-09-02T03:07:10+00:00"}}