{"data":{"id":158830,"slug":"enhetschef-till-kund-kontaktcenter-molndals-stad","type":"job","title":"Unit Manager for Customer & Contact Center, M\u00f6lndal City","description":"At M\u00f6lndal City, we are proud to have Sweden's most important jobs where we together create the best possible everyday life for our citizens. With knowledge, courage, and creativity, we develop our operations and contribute to making M\u00f6lndal an even better place to live and work. Welcome to make a difference in people's everyday lives every day!\n\nThe City Services Administration has an important and exciting mission to deliver, coordinate, and develop services for residents and administrations in M\u00f6lndal City. The administration has approximately 550 employees and is organized into four operational areas: meals and facility maintenance, water and recycling, city maintenance, and administration and customer services.\n\nThe Customer & Contact Center is M\u00f6lndal City's unified entry point. Our mission is to provide residents, businesses, and visitors with simple, accessible, and professional service\u2014regardless of contact channel.\n\nOn the front line, municipal guides work to help residents across the city's various operational areas via phone, in-person visits, and digital channels. The goal is to provide fast and accurate service and resolve as many cases as possible at first contact.\n\nOn the second line, there is specialist expertise in areas such as transportation services, waste and water, internal fault reporting, and property-related questions. Together, the first and second lines create a cohesive service where the resident is at the center.\n\nWe continuously work to develop our work methods, digital services, and collaborations. Our ambition is to continuously improve quality and make contact with M\u00f6lndal City even easier.\n\n1 position(s).\n\nJOB RESPONSIBILITIES\nAs a unit manager, you are responsible for an operation with approximately 25 dedicated employees and lead the operation together with two coordinators. You have overall responsibility for operations, personnel, work environment, and finances and are part of the management group for the Administration and Customer Services operational area.\n\nYour mission is to create conditions for a well-functioning operation here and now, while leading development forward. You set clear direction, create structure, and follow up on the operation's goals and results. Together with employees and coordinators, you develop work methods, competence, and organization with a focus on quality, accessibility, and good service.\n\nAn important part of your assignment is to continue developing the Customer & Contact Center's role as the city's unified entry point. This means you build good relationships and develop collaboration with the city's various operations. You see the bigger picture and create conditions for more questions to be resolved easily, quickly, and correctly at the first contact.\n\nDigitalization and changing contact channels create new opportunities for municipal services. Therefore, you need to have an interest in how digital services, new work methods, and smarter processes can contribute to both better service and more efficient operations.\n\nQUALIFICATIONS\nWe are looking for a confident and clear leader who creates commitment through trust, participation, and responsibility. You are present in the operation while having the ability to step back, see the bigger picture, and create direction forward.\n\nYou thrive in an operation where stable daily delivery needs to be combined with continuous development. You make decisions, prioritize, and create structure while being responsive and making use of employees' competence and drive.\n\nYou are development-oriented and view monitoring of goals, results, and quality as natural tools for developing the operation. As a person, you are communicative and have a talent for creating trusting relationships. You understand that the Customer & Contact Center's success is built on close collaboration with others and have the ability to drive development even across organizational boundaries.\n\nWe are looking for someone who has:\n\n\t\u2022 experience leading employees with full personnel responsibility\n\t\u2022 experience with budget, operations, and work environment responsibility\n\t\u2022 experience in operations development and change management\n\t\u2022 experience in customer or service-oriented operations\n\t\u2022 experience working with goals, results, and follow-up\n\t\u2022 academic education or other education and experience that the employer considers equivalent.\n\nExperience from public sector operations or contact centers is a merit. Experience with digitalization and development of customer or service offerings is also a merit.\n\nEmployment form: Permanent employment.\nDuration: Permanent, start: Start by agreement.\n\nWe view diversity as a strength and therefore welcome applicants with different backgrounds.\n\nWe want to inform you that your application is a public document according to the principle of public access. If you have protected personal information, you should NOT apply through the system but instead contact the responsible recruiting manager for handling your application. Contact information can be found in the job posting.\n\nBefore any potential employment, we will verify citizenship. If you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must be able to provide a valid residence\/work permit or prove that you are exempt from the requirement to have a work permit.\n\nBackground checks may be conducted before employment.\n\nIn certain positions, digital identification (e.g., BankID) is required to perform work tasks. The identification is used only to confirm your identity in the systems.\n\nIn preparing our recruitment process, we have made decisions about recruitment channels and marketing. We therefore firmly decline contact from media sales representatives, recruitment sites, and similar.","language":"sv","is_translated":true,"title_original":"Enhetschef till Kund- & Kontaktcenter, M\u00f6lndals stad","description_original":"I M\u00f6lndals stad \u00e4r vi stolta \u00f6ver att ha Sveriges viktigaste jobb d\u00e4r vi tillsammans skapar b\u00e4sta m\u00f6jliga vardag f\u00f6r v\u00e5ra medborgare. Med kunskap, mod och kreativitet utvecklar vi v\u00e5ra verksamheter och bidrar till att M\u00f6lndal blir en \u00e4nnu b\u00e4ttre plats att leva och jobba i. V\u00e4lkommen att g\u00f6ra skillnad i m\u00e4nniskors vardag varje dag!\n\nStadsservicef\u00f6rvaltningen har ett viktigt och sp\u00e4nnande uppdrag i att leverera, samordna och utveckla servicen f\u00f6r inv\u00e5nare och f\u00f6rvaltningar i M\u00f6lndals stad. F\u00f6rvaltningen har cirka 550 medarbetare och \u00e4r organiserad i fyra verksamhetsomr\u00e5den; m\u00e5ltid och lokalv\u00e5rd, vatten och \u00e5tervinning, stadsunderh\u00e5ll samt stab och kund.\n\nKund- & Kontaktcenter \u00e4r M\u00f6lndals stads gemensamma v\u00e4g in. V\u00e5rt uppdrag \u00e4r att ge inv\u00e5nare, f\u00f6retag och bes\u00f6kare en enkel, tillg\u00e4nglig och professionell service - oavsett kontaktv\u00e4g.\n\nI f\u00f6rsta linjen arbetar kommunv\u00e4gledare som hj\u00e4lper inv\u00e5nare inom stadens olika verksamhetsomr\u00e5den via telefon, bes\u00f6k och digitala kanaler. M\u00e5ls\u00e4ttningen \u00e4r att ge snabb och korrekt service och l\u00f6sa s\u00e5 m\u00e5nga \u00e4renden som m\u00f6jligt redan vid f\u00f6rsta kontakten.\n\nI andra linjen finns specialistkompetens inom bland annat f\u00e4rdtj\u00e4nst, avfall och vatten, intern felanm\u00e4lan samt fastighetsrelaterade fr\u00e5gor. Tillsammans skapar f\u00f6rsta och andra linjen en sammanh\u00e5llen service d\u00e4r inv\u00e5naren st\u00e5r i centrum.\n\nVi arbetar kontinuerligt med att utveckla v\u00e5ra arbetss\u00e4tt, digitala tj\u00e4nster och samarbeten. V\u00e5r ambition \u00e4r att hela tiden h\u00f6ja kvaliteten och g\u00f6ra kontakten med M\u00f6lndals stad \u00e4nnu enklare.\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nSom enhetschef ansvarar du f\u00f6r en verksamhet med cirka 25 engagerade medarbetare och leder verksamheten tillsammans med tv\u00e5 samordnare. Du har det \u00f6vergripande ansvaret f\u00f6r verksamhet, personal, arbetsmilj\u00f6 och ekonomi och ing\u00e5r i ledningsgruppen f\u00f6r verksamhetsomr\u00e5det Stab och kund.\n\nDitt uppdrag \u00e4r att skapa f\u00f6ruts\u00e4ttningar f\u00f6r en v\u00e4lfungerande verksamhet h\u00e4r och nu, samtidigt som du leder utvecklingen fram\u00e5t. Du s\u00e4tter tydlig riktning, skapar struktur och f\u00f6ljer upp verksamhetens m\u00e5l och resultat. Tillsammans med medarbetare och samordnare utvecklar du arbetss\u00e4tt, kompetens och organisation med fokus p\u00e5 kvalitet, tillg\u00e4nglighet och en god service.\n\nEn viktig del av uppdraget \u00e4r att forts\u00e4tta utveckla Kund- & Kontaktcenters roll som stadens gemensamma v\u00e4g in. Det inneb\u00e4r att du bygger goda relationer och utvecklar samarbetet med stadens olika verksamheter. Du ser helheten och skapar f\u00f6ruts\u00e4ttningar f\u00f6r att fler fr\u00e5gor ska kunna l\u00f6sas enkelt, snabbt och korrekt redan vid den f\u00f6rsta kontakten.\n\nDigitalisering och f\u00f6r\u00e4ndrade kontaktv\u00e4gar skapar nya m\u00f6jligheter f\u00f6r kommunal service. Du beh\u00f6ver d\u00e4rf\u00f6r ha intresse f\u00f6r hur digitala tj\u00e4nster, nya arbetss\u00e4tt och smartare processer kan bidra till b\u00e5de b\u00e4ttre service och en effektivare verksamhet.\r\n\r\nKVALIFIKATIONER\r\nVi s\u00f6ker en trygg och tydlig ledare som skapar engagemang genom tillit, delaktighet och ansvar. Du \u00e4r n\u00e4rvarande i verksamheten samtidigt som du har f\u00f6rm\u00e5ga att lyfta blicken, se helheten och skapa riktning fram\u00e5t.\n\nDu trivs i en verksamhet d\u00e4r en stabil daglig leverans beh\u00f6ver kombineras med st\u00e4ndig utveckling. Du fattar beslut, prioriterar och skapar struktur samtidigt som du \u00e4r lyh\u00f6rd och tar tillvara medarbetarnas kompetens och drivkraft.\n\nDu \u00e4r utvecklingsorienterad och ser uppf\u00f6ljning av m\u00e5l, resultat och kvalitet som naturliga verktyg f\u00f6r att utveckla verksamheten. Som person \u00e4r du kommunikativ och har l\u00e4tt f\u00f6r att skapa f\u00f6rtroendefulla relationer. Du f\u00f6rst\u00e5r att Kund- & Kontaktcenters framg\u00e5ng bygger p\u00e5 ett n\u00e4ra samarbete med andra och har f\u00f6rm\u00e5ga att driva utveckling \u00e4ven \u00f6ver organisatoriska gr\u00e4nser.\n\nVi s\u00f6ker dig som har:\n\n\t\u2022 erfarenhet av att leda medarbetare med fullt personalansvar\n\t\u2022 erfarenhet av budget-, verksamhets- och arbetsmilj\u00f6ansvar\n\t\u2022 erfarenhet av verksamhetsutveckling och f\u00f6r\u00e4ndringsledning\n\t\u2022 erfarenhet av kund- eller serviceorienterad verksamhet\n\t\u2022 erfarenhet av att arbeta med m\u00e5l, resultat och uppf\u00f6ljning\n\t\u2022 akademisk utbildning eller annan utbildning och erfarenhet som arbetsgivaren bed\u00f6mer likv\u00e4rdig.\n\nErfarenhet fr\u00e5n offentlig verksamhet eller kontaktcenter \u00e4r meriterande. \u00c4ven erfarenhet av digitalisering och utveckling av kund- eller servicetj\u00e4nster \u00e4r meriterande.\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet: Tillsvidare, tilltr\u00e4de: Tilltr\u00e4de enligt \u00f6verenskommelse.\r\n\r\nVi ser m\u00e5ngfald som en styrka och v\u00e4lkomnar d\u00e4rf\u00f6r s\u00f6kande med olika bakgrund.\n\nVi vill upplysa om att din ans\u00f6kan \u00e4r en offentlig handling enligt offentlighetsprincipen. Har du skyddade personuppgifter ska du INTE s\u00f6ka via systemet utan kontakta ansvarig rekryterande chef f\u00f6r hantering av din ans\u00f6kan. Kontaktuppgifter hittar du i annonsen. \n\nInnan en eventuell anst\u00e4llning kommer vi att kontrollera medborgarskap. \u00c4r du inte medborgare i Sverige, EU, EES eller Schweiz m\u00e5ste du kunna uppvisa ett giltigt uppeh\u00e5ll-\/arbetstillst\u00e5nd eller kunna styrka att du \u00e4r undantagen fr\u00e5n skyldigheten att ha arbetstillst\u00e5nd.\n\nBakgrundskontroller kan komma att genomf\u00f6ras innan anst\u00e4llning.\n\nI vissa tj\u00e4nster kr\u00e4vs digital identifiering (t.ex. BankID) f\u00f6r att utf\u00f6ra arbetsuppgifter. Identifieringen anv\u00e4nds endast f\u00f6r att bekr\u00e4fta din identitet i systemen.\n\nInf\u00f6r rekryteringsarbetet har vi tagit st\u00e4llning till rekryteringskanaler och marknadsf\u00f6ring. Vi undanber oss d\u00e4rf\u00f6r best\u00e4mt kontakt med medies\u00e4ljare, rekryteringssajter och liknande.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":null,"full_address":null,"city":"M\u00f6lndal","country":"SE","latitude":57.645864574906,"longitude":12.028929333704},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"M\u00d6LNDALS KOMMUN","postcode":"43133","positions":1,"profession":"Enhetschef, offentlig f\u00f6rvaltning","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Maria   Svedberg","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"M\u00f6lndals stad, Stadsservicef\u00f6rvaltningen","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"maria.svedberg@jeffersonwells.se","images":[],"published_at":"2026-08-17T16:20:08+00:00","expires_at":"2026-08-31T23:59:59+00:00","created_at":"2026-08-18T03:54:22+00:00","updated_at":"2026-08-19T02:55:01+00:00"}}