{"data":{"id":185398,"slug":"erfaren-servicedesktekniker-till-kund-i-karlstad","type":"job","title":"Experienced Service Desk Technician for Client in Karlstad","description":"Are you a social person who enjoys helping users and solving technical problems? This role is perfect for you if you want to work in an environment where user service, problem-solving, and structure are in focus.\n\nAbout the Assignment\nWe are now seeking an experienced service desk technician for a consulting assignment with a client in Karlstad.\nYou will be responsible for the client's first-line and second-line support.\nThis role is ideal if you have several years of experience working in IT support, enjoy user interaction, and are accustomed to solving technical problems in a structured and service-oriented manner. The work is conducted in the ticket management systems Ivanti and Matrix42.\nIf needed, you may also work in the IT department's customer reception. There, you will primarily provide support and practical assistance related to mobile telephony.\nThe assignment runs from October 26, 2026 through October 22, 2027 on a full-time basis.\nWorking hours are 8 hours per day and follow a schedule with working hours between 06:50 - 17:00 on weekdays.\n\nYour Responsibilities\n\nReceive and manage IT tickets via phone, chat, and ticket management system.\n\n\nProvide first-line and second-line support to the client's users.\n\n\nAnswer questions and troubleshoot IT and telephony issues.\n\n\nConfigure and troubleshoot Apple devices and other mobile devices.\n\n\nHandle mobile device exchanges and support users during transition to new devices.\n\n\nReceive deliveries from telephone providers and administer and manage devices to be sent for repair.\n\n\nDocument and follow up on tickets in the ticket management system.\n\n\nContribute to a positive service experience for the client's users.\n\n\nYour Qualifications\n\nAt least 3-6 years of documented full-time experience working in IT support for at least 12 consecutive months within the past three years.\n\n\nMeritorious\n\nExperience working with IT-related tasks within municipal operations.\n\n\nExperience from service desk work in an organization with a support function for 300+ users\/customers.\n\n\nInterest and knowledge in mobile telephony and technical products.\n\n\nExperience and knowledge in support for the following:\n\nMicrosoft 365\n\n\nWindows 11\n\n\nApple products and iOS systems\n\n\nWhat We Offer You\nAs a consultant at Bemannia, you will receive:\n\u2b50 Close contact with your consultant manager \u2b50 Opportunity for more exciting assignments \u2b50 Experience at educational workplaces where your expertise makes a difference \u2b50 Secure employment terms\n\ud83d\udd2d Read more about what it's like to be a consultant with us here: Working as a Consultant via Bemannia\n\nAbout Your Application\nApply for the position by clicking apply below. Please upload your CV in Word format and in Swedish. Selection and interviews are conducted on an ongoing basis and the position may be filled before the final application deadline of September 9, 2026.\nWe do not accept applications via email, but if you have specific questions about the position, these will be answered by the responsible recruiter, Filip Hed, filip.hed@bemannia.se\nFor general inquiries about your application or our recruitment process, reach us during office hours at 0771-845300.\n\nBemannia is a public Swedish staffing and recruitment company that provides competent and qualified personnel through staffing, recruitment, and personnel contracting within Organisation & Leadership, PR & Information, Market & Sales, Finance, Law, HR & Personnel, Property & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with most of Sweden's government agencies and municipalities, their administrations and companies. Bemannia is a member of Kompetensf\u00f6retagen and is an authorized staffing company and recruitment company and has collective agreements with Unionen, Akademikerna, SEKO as well as LO and the Hotel and Restaurant Employees' union. Bemannia is certified according to SS-EN ISO 9001:2015, Quality Management System, SS-EN ISO 14001:2015, Environmental Management System \u2013 requirements and guidance, SS-ISO 45001:2018, Occupational Health and Safety Management System, and SS-ISO\/IEC 27001:2022 Information Security Management System.\nThe company's management has been active in the industry for 40 years.","language":"sv","is_translated":true,"title_original":"Erfaren servicedesktekniker till kund i Karlstad","description_original":"\u00c4r du en social person som trivs med att hj\u00e4lpa anv\u00e4ndare och l\u00f6sa tekniska problem? Rollen passar dig som vill arbeta i en verksamhet d\u00e4r anv\u00e4ndarservice, probleml\u00f6sning och struktur st\u00e5r i fokus.\n Om uppdraget\nVi s\u00f6ker nu en erfaren servicedesktekniker till ett konsultuppdrag hos en kund i Karlstad. \nDu kommer att ansvara f\u00f6r kundens firstline- och secondline-support. \nRollen passar dig som har ett flera \u00e5rs erfarenhet av arbete inom IT-support, och som trivs med anv\u00e4ndarkontakt och \u00e4r van vid att l\u00f6sa tekniska problem p\u00e5 ett strukturerat och serviceinriktat s\u00e4tt. Arbetet sker i \u00e4rendehanterinssystem Ivanti samt Matrix42.\nVid behov kan \u00e4ven arbete i IT-avdelningens kundmottagning ing\u00e5. D\u00e4r kommer du framf\u00f6r allt att ge support och praktisk hj\u00e4lp kopplat till mobiltelefoni.\nUppdraget g\u00e4ller fr\u00e5n den 26 oktober 2026 till och med 22 oktober 2027 p\u00e5 heltid.\nArbetstiden \u00e4r 8 timmar per dag och f\u00f6ljer ett schema med arbetstid f\u00f6rlagd mellan 06:50 - 17:00 p\u00e5 vardagar\n Dina arbetsuppgifter\n\nTa emot och hantera IT-\u00e4renden via telefon, chatt och \u00e4rendehanteringssystem.\n\n\nGe firstline- och secondline-support till kundens anv\u00e4ndare.\n\n\nBesvara fr\u00e5gor och fels\u00f6ka problem inom IT och telefoni.\n\n\nKonfigurera och fels\u00f6ka apple-enheter och andra mobila enheter.\n\n\nHantera utbyte av mobila enheter och ge st\u00f6d till anv\u00e4ndare vid \u00f6verg\u00e5ng till nya enheter.\n\n\nTa emot leveranser fr\u00e5n telefonleverant\u00f6rer samt administrera och hantera enheter som ska skickas p\u00e5 reparation.\n\n\nDokumentera och f\u00f6lja upp \u00e4renden i \u00e4rendehanteringssystemet.\n\n\nBidra till en god serviceupplevelse f\u00f6r kundens anv\u00e4ndare.\n\n\n\nDina kvalifikationer\n\nMinst 3-6 \u00e5rs dokumenterad erfarenhet av att ha arbetat heltid med inom IT-support under minst 12 sammanh\u00e4ngande m\u00e5nader inom de senaste tre \u00e5ren.\n\n\nMeriterande\u00a0\n\nErfarenhet av att ha arbetat med IT-relaterade arbetsuppgifter inom kommunal verksamhet.\n\n\nErfarenhet fr\u00e5n servicedesk arbete i en verksamhet med en supportfunktion f\u00f6r fler \u00e4n 300+ anv\u00e4ndare\/kunder\n\n\nEtt intresse och kunskaper inom mobiltelefoni och tekniska produkter\n\n\nErfarenhet och kunskap inom support i f\u00f6ljande:\n\nMicrosoft 365\n\n\nWindows 11\n\n\nApple-produkter och IOS system\n\n\n Vad vi erbjuder dig\nSom konsult hos Bemannia f\u00e5r du:\n\u2b50 En n\u00e4ra kontakt med din konsultchef \u2b50 M\u00f6jlighet till fler sp\u00e4nnande uppdrag \u2b50 Erfarenhet p\u00e5 l\u00e4rorika arbetsplatser d\u00e4r din kompetens g\u00f6r skillnad \u2b50 Trygga anst\u00e4llningsvillkor\n\ud83d\udd2d L\u00e4s mer om hur det \u00e4r att vara konsult hos oss h\u00e4r: Att jobba som konsult via Bemannia \nOm ans\u00f6kan\nS\u00f6k tj\u00e4nsten genom att klicka p\u00e5 ans\u00f6k nedan. Ladda g\u00e4rna upp ditt cv i word-format och p\u00e5 svenska.\u00a0Urval och intervjuer sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas f\u00f6re sista ans\u00f6kningsdag, som \u00e4r den 9 september 2026.\nVi tar inte emot ans\u00f6kningar via mail men har du specifika fr\u00e5gor kring tj\u00e4nsten besvaras dessa av ansvarig rekryterare, Filip Hed, filip.hed@bemannia.se\nF\u00f6r generella funderingar kring din ans\u00f6kan eller v\u00e5r rekryteringsprocess n\u00e5r du oss under\u00a0kontorstid p\u00e5 0771-845300\n\u00a0Bemannia \u00e4r ett publikt och svensk\u00e4gt bemannings- och rekryteringsf\u00f6retag som tillhandah\u00e5ller kompetent och kvalificerad personal genom uthyrning, rekrytering och personalentreprenader inom Organisation & Ledarskap, PR & Information, Marknad & S\u00e4lj, Ekonomi, Juridik, HR & Personal, Fastighet & Teknik, IT & Data samt Kontor & Administration. Bemannia har ramavtal med merparten av Sveriges Myndigheter och Sveriges kommuner, dess f\u00f6rvaltningar och bolag. Bemannia \u00e4r medlem i Kompetensf\u00f6retagen och \u00e4r ett auktoriserat Bemanningsf\u00f6retag och Rekryteringsf\u00f6retag samt har kollektivavtal med Unionen, Akademikerna, SEKO samt LO och Hotell- och Restauranganst\u00e4lldas f\u00f6rbund. Bemannia \u00e4r certifierat enligt SS-EN ISO 9001:2015, Ledningssystem f\u00f6r kvalitet, SS-EN ISO 14001:2015, Milj\u00f6ledningssystem \u2013 krav och v\u00e4gledning, SS-ISO 45001:2018, Ledningssystem f\u00f6r arbetsmilj\u00f6 och SS-ISO\/IEC 27001:2022 Ledningssystem f\u00f6r informationss\u00e4kerhet\nLedningen f\u00f6r bolaget har varit verksam i branschen i 40 \u00e5r.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Karlstad C","full_address":null,"city":"Karlstad","country":"SE","latitude":59.379452393258,"longitude":13.495806858891},"metadata":{"region":"V\u00e4rmlands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Bemannia AB (publ.)","postcode":"65225","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/career.bemannia.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Filip Hed","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Bemannia","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"other":1,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46708849600","owner_email":"filip.hed@bemannia.se","images":[],"published_at":"2026-09-03T12:56:12+00:00","expires_at":"2027-03-02T23:59:59+00:00","created_at":"2026-09-04T03:19:13+00:00","updated_at":"2026-09-05T03:18:38+00:00"}}