{"data":{"id":199888,"slug":"esem-soker-en-utvecklingsinriktad-chef-for-kund-och-affar","type":"job","title":"ESEM seeks a development-focused leader for Customer & Business","description":"We are just over 600 colleagues who every day contribute to enabling people to live, work, and thrive in Eskilstuna and Str\u00e4ngn\u00e4s. Through sustainable energy and environmental solutions, we create societal value here and now while building for the future.\nWe are now seeking a leader for Customer & Business who wants to drive the development of our customer experience, strengthen our business capabilities, and create conditions for future customer relationships in a time of rapid change. Electrification, sustainable transformation, and digitalization are changing both society and our customers' expectations. Therefore, we are strengthening our focus on customer insights, customer journey, and business development to create even greater value for our customers, owners, and the municipalities we serve.\nAs the leader of Customer & Business, you will become a central part of ESEM's executive management and take on a key role in developing how we meet our customers, strengthen our business, and create value for Eskilstuna and Str\u00e4ngn\u00e4s. Learn more about us at www.esem.se\n\nYour responsibilities\nYou lead Customer & Business with approximately 60 employees across several departments responsible for customer service, sales, marketing and communications, business support, and electricity trading. You are supported by five department managers who, together with you, drive the operations' development and results.\nCustomer & Business plays a central role in developing ESEM's customer relationships, business capabilities, and market position. Through customer insights, sales, communications, and business support, the business area creates the conditions for strong customer experiences, sustainable growth, and long-term value for customers, owners, and society.\nDevelopment in the energy and environmental sector is moving rapidly. Electrification, sustainable transformation, digitalization, and changing customer expectations place new demands on how we develop our offerings and meet our customers. Customer & Business is undergoing purposeful development where we strengthen our customer focus, further develop the customer journey, and capitalize on opportunities within digitalization to create even greater value for our customers.\nYou are part of the executive management and report directly to the CEO.\n\nEducation and experience\nWe are looking for an experienced leader with a proven track record of managing managers, developing operations, and driving change in complex organizations. You have experience translating strategy into implementation and creating conditions for development in areas such as customer relations, business, digitalization, and operational development.\nYou have relevant academic education or other education and experience that the employer considers equivalent. Experience from the energy sector is a merit, but we also welcome candidates from other industries with similar assignments and challenges. Experience working in a politically governed organization or other operations with many stakeholders is an advantage.\n\nPersonal qualities\nAs a leader, you create direction, engagement, and conditions for others to succeed. You build trustful relationships, promote collaboration, and have the ability to unite people around common goals even during times of change.\nYou are strategic and analytical while having strong personal drive and a good ability to translate ideas into results. You communicate clearly, make decisions when needed, and have the courage to drive development even when the path forward is not obvious.\nTo succeed in the role, you need to be a confident and unpretentious leader who combines a long-term perspective with the ability to create momentum here and now.\nWe offer a very interesting and developmental assignment in a well-run company with exciting and challenging future opportunities.\n\nPlease submit your expression of interest by October 4th.\n\nOpen to all\nWe focus on your competence, not your other circumstances. We are open to adapting the role or workplace to your needs.","language":"sv","is_translated":true,"title_original":"ESEM s\u00f6ker en utvecklingsinriktad chef f\u00f6r kund- och aff\u00e4r","description_original":"Vi \u00e4r drygt 600 kollegor som varje dag bidrar till att m\u00e4nniskor kan leva, bo och verka i Eskilstuna och Str\u00e4ngn\u00e4s. Genom h\u00e5llbara energi- och milj\u00f6l\u00f6sningar skapar vi samh\u00e4llsnytta h\u00e4r och nu samtidigt som vi bygger f\u00f6r framtiden.\nNu s\u00f6ker vi en chef f\u00f6r Kund & Aff\u00e4r som vill leda utvecklingen av v\u00e5r kundupplevelse, st\u00e4rka v\u00e5r aff\u00e4rsf\u00f6rm\u00e5ga och skapa f\u00f6ruts\u00e4ttningar f\u00f6r framtidens kundrelationer i en tid av snabb f\u00f6r\u00e4ndring. Elektrifiering, h\u00e5llbar omst\u00e4llning och digitalisering f\u00f6r\u00e4ndrar b\u00e5de samh\u00e4llet och v\u00e5ra kunders f\u00f6rv\u00e4ntningar. D\u00e4rf\u00f6r st\u00e4rker vi v\u00e5rt fokus p\u00e5 kundinsikt, kundresa och aff\u00e4rsutveckling f\u00f6r att kunna skapa \u00e4nnu st\u00f6rre v\u00e4rde f\u00f6r v\u00e5ra kunder, \u00e4gare och de kommuner vi verkar i.\nSom chef f\u00f6r Kund & Aff\u00e4r blir du en central del av ESEM:s bolagsledning och f\u00e5r en nyckelroll i att utveckla hur vi m\u00f6ter v\u00e5ra kunder, st\u00e4rker v\u00e5r aff\u00e4r och skapar v\u00e4rde f\u00f6r Eskilstuna och Str\u00e4ngn\u00e4s. L\u00e4s mer om oss p\u00e5 www.esem.se\nDina arbetsuppgifter\nDu leder Kund & Aff\u00e4r med cirka 60 medarbetare som best\u00e5r av flera avdelningar med ansvar f\u00f6r kundservice, f\u00f6rs\u00e4ljning, marknad och kommunikation, aff\u00e4rsst\u00f6d samt elhandel. Till din hj\u00e4lp har du fem avdelningschefer som tillsammans med dig driver verksamhetens utveckling och resultat.\nKund & Aff\u00e4r har en central roll i att utveckla ESEM:s kundrelationer, aff\u00e4rsf\u00f6rm\u00e5ga och marknadsposition. Genom kundinsikter, f\u00f6rs\u00e4ljning, kommunikation och aff\u00e4rsst\u00f6d skapar verksamhetsomr\u00e5det f\u00f6ruts\u00e4ttningar f\u00f6r starka kundupplevelser, h\u00e5llbar tillv\u00e4xt och l\u00e5ngsiktigt v\u00e4rde f\u00f6r kunder, \u00e4gare och samh\u00e4lle.\nUtvecklingen inom energi- och milj\u00f6branschen g\u00e5r snabbt. Elektrifiering, h\u00e5llbar omst\u00e4llning, digitalisering och f\u00f6r\u00e4ndrade kundf\u00f6rv\u00e4ntningar st\u00e4ller nya krav p\u00e5 hur vi utvecklar v\u00e5ra erbjudanden och m\u00f6ter v\u00e5ra kunder. Kund & Aff\u00e4r genomg\u00e5r en m\u00e5lmedveten utveckling d\u00e4r vi st\u00e4rker v\u00e5rt kundfokus, vidareutvecklar kundresan och tar tillvara m\u00f6jligheterna inom digitalisering f\u00f6r att skapa ett \u00e4nnu st\u00f6rre v\u00e4rde f\u00f6r v\u00e5ra kunder.\nDu ing\u00e5r i bolagsledningen och rapporterar direkt till vd.\n\nUtbildning och erfarenhet\nVi s\u00f6ker dig som \u00e4r en erfaren ledare med dokumenterat goda resultat fr\u00e5n att leda chefer, utveckla verksamheter och driva f\u00f6r\u00e4ndring i komplexa organisationer. Du har erfarenhet av att oms\u00e4tta strategi till genomf\u00f6rande och av att skapa f\u00f6ruts\u00e4ttningar f\u00f6r utveckling inom omr\u00e5den som kund, aff\u00e4r, digitalisering och verksamhetsutveckling.\nDu har relevant akademisk utbildning eller annan utbildning och erfarenhet som arbetsgivaren bed\u00f6mer likv\u00e4rdig. Erfarenhet fr\u00e5n energibranschen \u00e4r meriterande, men vi v\u00e4lkomnar \u00e4ven kandidater fr\u00e5n andra branscher med liknande uppdrag och utmaningar. Erfarenhet av att verka i en politiskt styrd organisation eller annan verksamhet med m\u00e5nga intressenter \u00e4r en f\u00f6rdel.\nPersonliga egenskaperSom ledare skapar du riktning, engagemang och f\u00f6ruts\u00e4ttningar f\u00f6r andra att lyckas. Du bygger tillitsfulla relationer, fr\u00e4mjar samverkan och har f\u00f6rm\u00e5ga att samla m\u00e4nniskor kring gemensamma m\u00e5l \u00e4ven i tider av f\u00f6r\u00e4ndring.\nDu \u00e4r strategisk och analytisk samtidigt som du har ett starkt eget driv och god f\u00f6rm\u00e5ga att oms\u00e4tta id\u00e9er till resultat. Du kommunicerar tydligt, fattar beslut n\u00e4r det beh\u00f6vs och har modet att driva utveckling \u00e4ven n\u00e4r v\u00e4gen fram\u00e5t inte \u00e4r sj\u00e4lvklar.\nF\u00f6r att lyckas i rollen beh\u00f6ver du vara en trygg och prestigel\u00f6s ledare som kombinerar ett l\u00e5ngsiktigt perspektiv med f\u00f6rm\u00e5gan att skapa framdrift h\u00e4r och nu.\nVi erbjuder ett mycket intressant och utvecklande uppdrag i ett v\u00e4lsk\u00f6tt bolag med sp\u00e4nnande och  utmanande framtidsm\u00f6jligheter. \nV\u00e4lkommen med din intresseanm\u00e4lan senast den 4 oktober.\n\u00d6ppen f\u00f6r alla\nVi fokuserar p\u00e5 din kompetens, inte dina \u00f6vriga f\u00f6ruts\u00e4ttningar. Vi \u00e4r \u00f6ppna f\u00f6r att anpassa rollen eller arbetsplatsen efter dina behov.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Kungsgatan 86","full_address":null,"city":"Eskilstuna","country":"SE","latitude":59.380694490626,"longitude":16.489250101568},"metadata":{"region":"S\u00f6dermanlands l\u00e4n","duration":"Tills vidare","employer":"AS&B Executive AB","postcode":"63221","positions":1,"profession":"Aff\u00e4rsomr\u00e5deschef","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Conny Besterman","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"ESEM AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":8,"bot_views_count":4,"ai_vendor_counts":{"other":4,"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46706181162","owner_email":"conny.besterman@asb-executive.se","images":[],"published_at":"2026-09-08T07:55:45+00:00","expires_at":"2026-10-04T23:59:59+00:00","created_at":"2026-09-09T02:58:51+00:00","updated_at":"2026-09-17T02:48:28+00:00"}}