{"data":{"id":162417,"slug":"extrapersonal-till-hallandstrafikens-kundservice-2","type":"job","title":"Extra Customer Service Agent for Hallandstrafiken","description":"Job Responsibilities\nThe role fundamentally involves providing service to our customers before and after their journeys. This includes selling tickets, informing customers about our travel conditions, and assisting travelers when something goes wrong. In other words, you will be an important part of our customer interaction.\nYou will also work in our customer service where you are the customer's first point of contact via phone and chat. Your main task is to provide correct and up-to-date travel information and answer questions about public transportation.\nYou will work alternately in all of our customer service stores in Varberg, Falkenberg, and Halmstad. Working hours vary and weekend shifts occur. Some work is done independently.\nAs a temporary employee, we cannot guarantee how many assignments or shifts you will receive. However, experience shows that two to three shifts per week is normal. The temporary position will begin with full-time training so you feel confident and secure in your tasks. This requires that during the training period, you can work full-time, Monday-Friday, approximately 4 weeks starting week 16.\nAbout the Workplace\nAt Hallandstrafiken, we are proud of our transit operations and we have a very varied and exciting mission. Our guiding principles for success are: working together, simplicity, and innovative thinking.\nHallandstrafiken currently has approximately 95 permanent employees who together develop public transportation in Halland. If we also include staff at the traffic companies we contract to operate the services, we have over 2,000 employees. Through well-developed public transportation, we support Region Halland's ambition to become the best place to live! Hallandstrafiken is also one of the region's most important tools for enabling a green transition.\nQualifications\nWith us, you will have an important role in a team working to make travel easier for our customers.\nWe are looking for you if you:\n\u2022    Have a high school education\n\u2022    Have very good knowledge of Swedish in both speech and writing and good knowledge of English\n\u2022    Have a strong ability to quickly absorb and act on information and questions from customers\n\u2022    Are familiar with digital systems and find it easy to navigate multiple tools simultaneously\nAs a person, you are:\n\u2022    A team player who collaborates and communicates clearly\n\u2022    Calm and confident \u2013 even when the pace is high\n\u2022    Relationship-building and attentive in contact with different stakeholders and customers\n\u2022    Structured, responsible, and solution-focused\n\u2022    Unpretentious and ready to pitch in where needed\nWe place great emphasis on personal suitability.\nWe warmly welcome your application!\nApply for the position here!\nWe conduct continuous selection during the recruitment process.\nReference checks are part of our recruitment process. If you are or have previously been employed by Region Halland, we may take internal references from your current or previous manager. Reference checks are always preceded by a discussion with you as an applicant.\nOur Offer\nFor us, it is important that you thrive and develop in your work.\nRead more about what Region Halland can offer you as an employee here\nAbout Region Halland\n\nRegion Halland is here for everyone who lives and works in Halland. We are over 8,000 employees in 370 different professions, all working to provide good healthcare and promote growth and development. We are also responsible for public transportation in Halland and drive initiatives in areas such as business, culture, and education. Our vision is \"Halland \u2013 the best place to live\" and by that we mean Halland should become the best place to live, study, work, and do business in. We have come a long way, and we welcome you to join us on our journey! Read more about Region Halland's organization, our mission, and our vision.\nStriving for gender equality, diversity, and equal terms is both a quality matter and a natural part of Region Halland's values.\nRegion Halland classifies all permanent employees for civil defense purposes.\nRegion Halland primarily follows the central collective agreement H\u00d6K (Huvud\u00f6verenskommelsen) with appendices including AB (Allm\u00e4nna best\u00e4mmelser); in some cases, the BEA agreement may also be used. You can find H\u00d6K with appendices at www.skr.se\nTo staffing and recruitment companies and to you who are sales representatives:\nWe politely but firmly decline direct contact from staffing and recruitment companies as well as sellers of additional job listings. Region Halland has procurement agreements.","language":"sv","is_translated":true,"title_original":"Extrapersonal till Hallandstrafikens kundservice","description_original":"Arbetsuppgifter\nArbetet inneb\u00e4r i grunden att ge service till v\u00e5ra kunder f\u00f6re och efter resan. Det innefattar bland annat att s\u00e4lja biljetter och att informera om v\u00e5ra resevillkor, men ocks\u00e5 om att ta hand om v\u00e5ra resen\u00e4rer n\u00e4r n\u00e5got g\u00e5tt fel. Du blir med andra ord en viktig kugge i v\u00e5rt kundm\u00f6te.\nDu kommer ocks\u00e5 att arbeta i v\u00e5r kundtj\u00e4nst d\u00e4r du \u00e4r kundens f\u00f6rsta kontakt via telefon och chatt. Din huvudsakliga uppgift \u00e4r d\u00e5, att ge korrekt och uppdaterad reseinformation samt att besvara fr\u00e5gor om kollektivtrafiken.\nDu kommer omv\u00e4xlande att arbeta i alla v\u00e5ra kundservicebutiker, i Varberg, Falkenberg och Halmstad. Arbetstiderna \u00e4r varierade och helgtj\u00e4nstg\u00f6ring f\u00f6rekommer. Viss tid f\u00f6rekommer det ensamarbete.\nHur m\u00e5nga uppdrag\/pass du f\u00e5r som timanst\u00e4lld kan vi aldrig garantera. Men erfarenheten visar att mellan tv\u00e5 och tre pass per vecka \u00e4r normalt. Timanst\u00e4llningen kommer att inledas med en heltidsutbildning f\u00f6r att du ska k\u00e4nna dig trygg och s\u00e4ker med dina arbetsuppgifter. Det kr\u00e4vs d\u00e4rf\u00f6r att du, under utbildningstiden, kan arbeta heltid, m\u00e5ndag-fredag, ca 4 veckor med start vecka 16.\nOm arbetsplatsen\nP\u00e5 Hallandstrafiken \u00e4r vi stolta \u00f6ver v\u00e5r trafik och vi har ett mycket omv\u00e4xlande och sp\u00e4nnande uppdrag och d\u00e4r v\u00e5ra ledord f\u00f6r att lyckas \u00e4r tillsammans, enkelt och nyt\u00e4nkande.\nTotalt \u00e4r vi idag cirka 95 tillsvidareanst\u00e4llda medarbetare p\u00e5 Hallandstrafiken, som tillsammans \u00e4r med och utvecklar kollektivtrafiken i Halland. Inkluderar vi dessutom personalen p\u00e5 de trafikf\u00f6retag som vi kontrakterar f\u00f6r att utf\u00f6ra trafiken s\u00e5 \u00e4r vi drygt 2000 medarbetare. Genom en v\u00e4l utvecklad kollektivtrafik st\u00f6ttar vi Region Halland i ambitionen att bli den b\u00e4sta livsplatsen! Hallandstrafiken \u00e4r ocks\u00e5 ett utav regionens viktigaste verktyg f\u00f6r att m\u00f6jligg\u00f6ra en gr\u00f6n omst\u00e4llning.\nKvalifikationer\nHos oss f\u00e5r du en viktig roll i ett team som arbetar f\u00f6r att g\u00f6ra resandet enklare f\u00f6r v\u00e5ra kunder.\u00a0\nVi s\u00f6ker dig som:\n\u2022 \u00a0 \u00a0Har gymnasieutbildning\n\u2022 \u00a0 \u00a0Har mycket goda kunskaper b\u00e5de i tal och skrift i svenska spr\u00e5ket och goda kunskaper i engelska spr\u00e5ket\n\u2022 \u00a0 \u00a0Har god f\u00f6rm\u00e5ga att snabbt ta in och agera p\u00e5 information och fr\u00e5gor fr\u00e5n kunden\n\u2022 \u00a0 \u00a0\u00c4r van vid digitala system och har l\u00e4tt f\u00f6r att navigera i flera verktyg samtidigt\nSom person \u00e4r du:\n\u2022 \u00a0 \u00a0En lagspelare som samarbetar och \u00e4r tydlig i din kommunikation\n\u2022 \u00a0 \u00a0Lugn och trygg \u2013 \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt\n\u2022 \u00a0 \u00a0Relationsskapande och lyh\u00f6rd i kontakt med olika akt\u00f6rer och med kund\n\u2022 \u00a0 \u00a0Strukturerad, ansvarstagande och l\u00f6sningsfokuserad\n\u2022 \u00a0 \u00a0Prestigel\u00f6s och redo att hugga i d\u00e4r det beh\u00f6vs\nVi l\u00e4gger stor vikt vid personlig l\u00e4mplighet.\nVarmt v\u00e4lkommen med din ans\u00f6kan!\nS\u00f6k tj\u00e4nsten h\u00e4r!\nVi har l\u00f6pande urval i rekryteringsprocessen.\nReferenstagning \u00e4r en del av v\u00e5r rekryteringsprocess. Om du \u00e4r eller tidigare har varit anst\u00e4lld i Region Halland kan vi komma att ta interna referenser fr\u00e5n nuvarande eller tidigare chef. Referenstagning f\u00f6reg\u00e5s alltid av dialog med dig som s\u00f6kande.\nV\u00e5rt erbjudande\nF\u00f6r oss \u00e4r det viktigt att du ska trivas och utvecklas i ditt arbete.\u00a0\u00a0\nL\u00e4s mer om vad\u00a0Region Halland kan erbjuda dig som medarbetare\u00a0h\u00e4r\u00a0\nOm Region Halland\n\nRegion Halland \u00e4r till f\u00f6r alla som bor och arbetar h\u00e4r i Halland. Vi \u00e4r \u00f6ver 8 000 medarbetare inom 370 olika yrken som alla arbetar f\u00f6r att erbjuda en god h\u00e4lso- och sjukv\u00e5rd och att fr\u00e4mja tillv\u00e4xt och utveckling. Vi ansvarar ocks\u00e5 f\u00f6r kollektivtrafiken i Halland och driver fr\u00e5gor inom omr\u00e5den som n\u00e4ringsliv, kultur och utbildning. V\u00e5r vision \u00e4r \u201dHalland \u00ad \u2013 b\u00e4sta livsplatsen\u201d och med det menar vi att Halland ska bli den b\u00e4sta platsen att bo p\u00e5, utbilda sig, arbeta och driva f\u00f6retag i. Vi har kommit en bra bit p\u00e5 v\u00e4gen, v\u00e4lkommen att f\u00f6lja med oss p\u00e5 v\u00e5r resa! L\u00e4s mer om Region Hallands organisation, v\u00e5rt uppdrag och v\u00e5r vision.\nStr\u00e4van efter j\u00e4mst\u00e4lldhet, m\u00e5ngfald och likv\u00e4rdiga villkor \u00e4r b\u00e5de en kvalitetsfr\u00e5ga och en sj\u00e4lvklar del av Region Hallands v\u00e4rdegrund.\nRegion Halland krigsplacerar all tillsvidareanst\u00e4lld personal.\nRegion Halland f\u00f6ljer fr\u00e4mst det centrala kollektivavtalet H\u00d6K (Huvud\u00f6verenskommelsen) med bilagor som AB (Allm\u00e4nna best\u00e4mmelser), i vissa fall kan \u00e4ven avtalet BEA anv\u00e4ndas. H\u00d6K med bilagor hittar du p\u00e5 www.skr.se\nTill bemannings- och rekryteringsf\u00f6retag och till dig som \u00e4r f\u00f6rs\u00e4ljare:\nVi undanber oss v\u00e4nligt men best\u00e4mt direktkontakt med bemannings- och rekryteringsf\u00f6retag samt f\u00f6rs\u00e4ljare av ytterligare jobbannonser. Region Halland har upphandlade avtal.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Holgersgatan 29","full_address":null,"city":"FALKENBERG","country":"SE","latitude":56.902194039328,"longitude":12.487457886936},"metadata":{"region":"Hallands l\u00e4n","employer":"REGION HALLAND","postcode":"31175","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/www.regionhalland.se\/","contact_person":"Ida Ljunggren","employment_type":"Behovsanst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Region Halland","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"ida.ljunggren@hlt.se","images":[],"published_at":"2026-08-19T13:22:42+00:00","expires_at":"2026-09-02T23:59:59+00:00","created_at":"2026-08-20T03:04:53+00:00","updated_at":"2026-08-20T04:00:26+00:00"}}