{"data":{"id":151533,"slug":"extrapersonal-till-kundtjanst-umea","type":"job","title":"Extra Customer Service Representative - Ume\u00e5","description":"About Bahnhof\nBahnhof is Sweden's leading internet and telecom operator. We deliver broadband and cloud services to businesses and individuals in our own data centers. We are driven by a passionate belief in technology's possibilities. On many issues, we are deeply engaged in how technology affects society in various ways. We value privacy and freedom on the internet and see this as a natural part of our operations.\nAbout You\nAre you a student or looking for a part-time job alongside other main employment? Do you enjoy helping people and are curious about technology? Then this could be the job for you.\nWe're looking for someone who is service-oriented, positive, and enjoys solving problems. You have an interest in technology, like to learn new things, and are comfortable talking with people. If you have customer service experience or networking knowledge, that's a plus, but not required.\nWe prefer that you have high school competency. Of course, you also handle customer information and company data with high integrity \u2013 something that is a natural part of Bahnhof's values.\nAbout the Role\nAs extra staff in Bahnhof's customer service in Ume\u00e5, you help our residential customers via phone with questions about their broadband and other services. You will work with delivery administration, answer questions about orders, and help customers with technical troubleshooting of, for example, broadband, IP telephony, IP TV, email, antivirus, and VPN.\nThe questions vary in both content and difficulty level, but you don't need to know everything from the start. During your first time, you'll receive an introduction with both theoretical and practical training, where you'll get to know Bahnhof and our services. You'll listen to calls, handle your own cases at your own pace, and always have experienced colleagues nearby for support. You'll also always have access to our internal knowledge database with consolidated technical knowledge.\nWhat We Offer\nWith us, you get a flexible part-time job that suits combining with studies or other main employment. You become part of an engaged team with a collaborative culture, gain valuable experience in customer service and technology, and have the opportunity to develop within the company.\nThe work is need-based and takes place mainly in evenings and weekends, with the possibility of more work shifts during periods of higher demand.\nApplication\nEmail your application to ansokan@bahnhof.se no later than September 12, 2026, and title the email:\n\"Kundtj\u00e4nst-extra Ume\u00e5\".\n\n\nDo you have questions? Contact Bahnhof's customer service manager Julia Polz at julia.polz@bahnhof.net\nWe look forward to hearing from you!","language":"sv","is_translated":true,"title_original":"Extrapersonal till Kundtj\u00e4nst - Ume\u00e5","description_original":"Om Bahnhof\nBahnhof \u00e4r Sveriges ledande internet- och telekomoperat\u00f6r. Vi levererar bredbands- och molntj\u00e4nster till f\u00f6retag och privatpersoner, i v\u00e5ra egna datahallar. Vi drivs av en brinnande tro p\u00e5 teknikens m\u00f6jligheter. I m\u00e5nga fr\u00e5gor \u00e4r vi djupt engagerade i hur tekniken p\u00e5verkar samh\u00e4llet p\u00e5 olika s\u00e4tt. Vi v\u00e4rnar om integritet och frihet p\u00e5 n\u00e4tet och ser detta som en sj\u00e4lvklar del av v\u00e5r verksamhet.\nOm dig\n\u00c4r du student eller s\u00f6ker ett extrajobb vid sidan av annan huvudsaklig syssels\u00e4ttning? Tycker du om att hj\u00e4lpa m\u00e4nniskor och \u00e4r nyfiken p\u00e5 teknik? D\u00e5 kan det h\u00e4r vara jobbet f\u00f6r dig.\nVi s\u00f6ker dig som \u00e4r serviceinriktad, positiv och gillar att l\u00f6sa problem. Du har ett intresse f\u00f6r teknik, tycker om att l\u00e4ra dig nya saker och trivs med att prata med m\u00e4nniskor. Har du erfarenhet av kundservice eller n\u00e4tverkskunskaper \u00e4r det meriterande, men inget krav.\nVi ser g\u00e4rna att du har gymnasiekompetens. Sj\u00e4lvklart hanterar du ocks\u00e5 kunduppgifter och f\u00f6retagsinformation med h\u00f6g integritet \u2013 n\u00e5got som \u00e4r en sj\u00e4lvklar del av Bahnhofs v\u00e4rderingar.\nOm rollen\nSom extrapersonal p\u00e5 Bahnhofs kundtj\u00e4nst i Ume\u00e5 hj\u00e4lper du v\u00e5ra privatkunder via telefon med fr\u00e5gor om deras bredband och andra tj\u00e4nster. Du kommer bland annat att arbeta med leveransadministration, svara p\u00e5 fr\u00e5gor om best\u00e4llningar och hj\u00e4lpa kunder med teknisk fels\u00f6kning av exempelvis bredband, IP-telefoni, IP-tv, e-post, antivirus och VPN.\nFr\u00e5gorna varierar i b\u00e5de inneh\u00e5ll och sv\u00e5righetsgrad, men du beh\u00f6ver inte kunna allt fr\u00e5n start. Under din f\u00f6rsta tid kommer du f\u00e5 en introduktion med b\u00e5de teoretisk och praktisk utbildning, d\u00e4r du l\u00e4r k\u00e4nna Bahnhof och v\u00e5ra tj\u00e4nster. Du f\u00e5r lyssna p\u00e5 samtal, ta egna \u00e4renden i din egen takt och har alltid erfarna kollegor n\u00e4ra till hands f\u00f6r st\u00f6d. Dessutom har du alltid tillg\u00e5ng till v\u00e5r interna kunskapsdatabas med samlad teknisk kunskap.\nVi erbjuder\nHos oss f\u00e5r du ett flexibelt extrajobb som passar att kombinera med studier eller annan huvudsaklig syssels\u00e4ttning. Du blir en del av ett engagerat team med h\u00f6gt i tak, f\u00e5r v\u00e4rdefull erfarenhet inom kundservice och teknik samt m\u00f6jlighet att utvecklas inom f\u00f6retaget.\nArbetet \u00e4r behovsbaserat och sker fr\u00e4mst kv\u00e4llar och helger, med m\u00f6jlighet till fler arbetspass under perioder med h\u00f6gre behov.\nAns\u00f6kan\nMejla din ans\u00f6kan till ansokan@bahnhof.se senast den 12 september 2026, och d\u00f6p mejlet till:\n\u201cKundtj\u00e4nst-extra Ume\u00e5\u201d.\n\n\nHar du fr\u00e5gor? H\u00f6r av dig till Bahnhofs kundtj\u00e4nstchef Julia Polz p\u00e5 julia.polz@bahnhof.net\nVi ser fram emot att h\u00f6ra fr\u00e5n dig!","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"R\u00e5dhusesplanaden 17D","full_address":null,"city":"Ume\u00e5","country":"SE","latitude":63.829392467756,"longitude":20.264801994287},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","employer":"Bahnhof AB (publ)","postcode":"90328","positions":5,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/bahnhof.se\/","contact_person":"Julia  Polz","employment_type":"Behovsanst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bahnhof AB Publ","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"ansokan@bahnhof.se","images":[],"published_at":"2026-08-13T08:32:40+00:00","expires_at":"2026-09-12T23:59:59+00:00","created_at":"2026-08-15T03:25:19+00:00","updated_at":"2026-08-17T15:26:26+00:00"}}