{"data":{"id":182731,"slug":"finsktalande-customer-service-coordinator","type":"job","title":"Finnish-Speaking Customer Service Coordinator","description":"About the position\nAre you a service-oriented and meticulous person who is passionate about helping others? We are now looking for a structured and engaged employee for Customer Service on an assignment with a well-established company with offices in northern Stockholm.\nIn this role, you are responsible for the entire flow from incoming order inquiries to delivery, and you ensure a high level of service to both customers and internal departments. You need to have previous experience working in systems and be someone who is self-driven, moves work forward, and quickly learns new routines.\nResponsibilities\n\nReceive and process orders via email and phone\n\n\nHandle delivery inquiries\n\n\nFollow up and communicate regarding delivery changes\n\n\nInvoicing, returns handling, and documentation\n\n\nCollaboration with internal teams such as logistics, customer service, and sales\n\n\nWe are looking for you who\n\nHave previous experience in order administration and customer contact\n\n\nAre self-driven, solution-oriented, and take personal responsibility\n\n\nHave good knowledge of SAP or similar systems\n\n\nHave good computer skills and easily adapt to new business systems\n\n\nThrive in a role with a fast pace and varied tasks\n\n\nAbout you\nWe see that you are a communicative team player with the ability to collaborate unpretentiously with both your team and other functions. You are engaged, driven, meticulous, and structured, and enjoy working both independently and together with others. You are clear in your communication and enjoy customer contact, where the phone is one of your important tools.\nRequirements for the position: Fluent Swedish, Finnish, and English. Start date and scope\nThis is a consulting assignment, which means you will be employed by Hero during the assignment. The position is initially for 11 months with the possibility of extension. Start is immediate. You work full-time during office hours Monday\u2013Friday.\nFor questions about the position and the process, feel free to contact:\nKlara Andersson \u2013 klara.andersson@hero.se\nWe look forward to hearing from you!\nBeing a consultant at Hero \u2013 more than just an assignment\nAt Hero, you are never \"just a consultant.\" You are an important part of our team \u2013 someone we trust, invest in, and build long-term relationships with. We believe in close dialogue, fair terms, and development that feels real.\nWhen you work with us, you get security, freedom, and access to some of the most exciting assignments in the Stockholm area. But equally important: you get a partner who sees you, follows up, celebrates successes, and stands by you all the way.\nWe place great emphasis on matching the right person to the right assignment \u2013 not just based on competence, but also values, drives, and personality. Because when it clicks, that's when the magic happens.\nWelcome to Hero!","language":"sv","is_translated":true,"title_original":"Finsktalande Customer Service Coordinator!","description_original":"Om tj\u00e4nsten\n\u00c4r du en serviceinriktad och noggrann person som brinner f\u00f6r att hj\u00e4lpa andra? Vi s\u00f6ker nu en strukturerad och engagerad medarbetare till Customer Service f\u00f6r ett uppdrag hos ett v\u00e4letablerat bolag med kontor i norra Stockholm.\nI den h\u00e4r rollen ansvarar du f\u00f6r hela fl\u00f6det fr\u00e5n inkommande orderf\u00f6rfr\u00e5gningar till leverans, och du s\u00e4kerst\u00e4ller en h\u00f6g serviceniv\u00e5 gentemot b\u00e5de kunder och interna avdelningar. Du beh\u00f6ver ha tidigare erfarenhet av att arbeta i system och vara en person som \u00e4r sj\u00e4lvg\u00e5ende, driver arbetet fram\u00e5t och snabbt tar till dig nya rutiner.\nArbetsuppgifter\n\nTa emot och hantera ordrar via mejl och telefon\n\n\nHantera leveransfr\u00e5gor\n\n\nF\u00f6lja upp och kommunicera kring leveransf\u00f6r\u00e4ndringar\n\n\nFakturering, returhantering och dokumentation\n\n\nSamarbete med interna team s\u00e5som logistik, kundtj\u00e4nst och s\u00e4lj\n\n\nVi s\u00f6ker dig som\n\nHar tidigare erfarenhet av orderadministration och kundkontakt\n\n\n\u00c4r sj\u00e4lvg\u00e5ende, l\u00f6sningsorienterad och tar eget ansvar\n\n\nHar goda kunskaper i SAP eller liknande system\n\n\nHar god datorvana och l\u00e4tt f\u00f6r att s\u00e4tta dig in i nya aff\u00e4rssystem\n\n\nTrivs i en roll med h\u00f6gt tempo och varierande arbetsuppgifter\n\n\nOm dig\nVi ser att du \u00e4r en kommunikativ lagspelare med f\u00f6rm\u00e5gan att samarbeta prestigel\u00f6st med b\u00e5de ditt team och \u00f6vriga funktioner. Du \u00e4r engagerad, driven, noggrann och strukturerad, och trivs med att arbeta b\u00e5de sj\u00e4lvst\u00e4ndigt och tillsammans med andra. Du \u00e4r tydlig i din kommunikation och trivs med kundkontakt, d\u00e4r telefonen \u00e4r ett av dina viktiga verktyg.\nKrav f\u00f6r tj\u00e4nsten: Flytande svenska, finska och engelska. Tilltr\u00e4de och omfattning\nDetta \u00e4r ett konsultuppdrag, vilket inneb\u00e4r att du blir anst\u00e4lld av Hero under uppdraget. Tj\u00e4nsten \u00e4r initialt p\u00e5 11 m\u00e5nader med m\u00f6jlighet till f\u00f6rl\u00e4ngning. Start sker omg\u00e5ende. Du arbetar heltid under kontorstid m\u00e5ndag\u2013fredag.\nF\u00f6r fr\u00e5gor om tj\u00e4nsten och processen \u00e4r du v\u00e4lkommen att kontakta:\nKlara Andersson \u2013 klara.andersson@hero.se\nVi ser fram emot att h\u00f6ra fr\u00e5n dig!\nAtt vara konsult hos Hero \u2013 mer \u00e4n bara ett uppdrag\nHos Hero \u00e4r du aldrig \"bara en konsult\". Du \u00e4r en viktig del av v\u00e5rt team \u2013 n\u00e5gon vi litar p\u00e5, satsar p\u00e5 och bygger l\u00e5ngsiktiga relationer med. Vi tror p\u00e5 n\u00e4ra dialog, schyssta villkor och utveckling som k\u00e4nns p\u00e5 riktigt.\nN\u00e4r du arbetar med oss f\u00e5r du trygghet, frihet och tillg\u00e5ng till n\u00e5gra av de mest sp\u00e4nnande uppdragen i Stockholmsomr\u00e5det. Men lika viktigt: du f\u00e5r en partner som ser dig, f\u00f6ljer upp, firar framg\u00e5ngar och st\u00e5r bakom dig hela v\u00e4gen.\nVi l\u00e4gger stor vikt vid att matcha r\u00e4tt person till r\u00e4tt uppdrag \u2013 inte bara utifr\u00e5n kompetens, utan ocks\u00e5 v\u00e4rderingar, drivkrafter och personlighet. F\u00f6r n\u00e4r det klickar, d\u00e5 h\u00e4nder det magiska.\nV\u00e4lkommen till Hero!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"112 46","full_address":null,"city":"Stockholm","country":"SE","latitude":59.336482970291,"longitude":18.031034538185},"metadata":{"region":"Stockholms l\u00e4n","employer":"Hero AB","postcode":"11246","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/career.hero.se","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Hero","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"meta":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"klara.andersson@hero.se","images":[],"published_at":"2026-09-01T16:23:16+00:00","expires_at":"2027-02-28T23:59:59+00:00","created_at":"2026-09-02T03:17:49+00:00","updated_at":"2026-09-03T03:14:56+00:00"}}