{"data":{"id":166705,"slug":"first-line-support-10","type":"job","title":"First Line Support","description":"Do you have a passion for service, administration, and problem-solving? Join the heart of our operations and make a difference every day by providing top-notch support to drivers and passengers.\nAre you our new star in the Service Center and First Line Support?\nDo you love service and enjoy helping people while having a technical interest? Do you want to work in a varied role where you combine customer contact, administration, and problem-solving? Then you might be the one we're looking for!\nWe are now hiring a First Line Support specialist for our Service Center in Stockholm. In this role, you will be an important part of our operations and the first point of contact for our drivers and passengers. Through excellent service, dedication, and a solution-oriented approach, you will help them with both technical and administrative matters.\nAbout the Role\nAs First Line Support, you will have a central function in our daily operations. You will work both at the reception desk and via phone and email, providing professional service and ensuring that incoming requests are handled efficiently and with high quality.\nYour main responsibilities will be to\nProvide first-line support regarding vehicle equipment, the driver app, and our digital services.\nTroubleshoot simple technical issues and escalate cases to the right department when needed.\nReceive and handle support requests via reception, phone, and email.\nRegister, follow up on, and manage cases in our systems.\nProvide support and guidance to drivers and passengers on administrative matters and procedures.\nBook training sessions and inform about our services, processes, and procedures.\nManage the sales and administration of work clothes, work equipment, and other materials.\nContribute to a welcoming, professional, and well-organized reception.\n\nWho Are You?\nWe are looking for someone who enjoys helping others and is driven by finding solutions. You are service-oriented, communicative, and able to handle multiple tasks simultaneously without compromising on quality or customer interaction.\nWe believe you have\nHigh school education or equivalent.\nExperience in customer service, support, reception, or similar service roles.\nGood computer skills and an interest in technology and digital tools.\nGood administrative abilities and a structured work approach.\nExperience working with various administrative systems.\nGood knowledge of Swedish and English, both spoken and written.\n\nIt is advantageous if you have experience from the transport or taxi industry, technical support, or helpdesk. Additionally, if you have excellent skills in Excel and are experienced with pivot tables, formulas, and data analysis, we see that as a great plus.\nWhat We Offer\nAt our company, you will get a varied and developmental role where you make a difference for our drivers and passengers every day. You will be part of an engaged team where collaboration, service, and continuous improvement are in focus.\nA central role in an exciting and dynamic operation.\nFriendly colleagues and a helpful work environment.\nOpportunity to develop your knowledge in service, administration, and technical support.\nA job where you have significant responsibility and the opportunity to make an impact.\n\nThe position is located at our Service Center in Stockholm. Working hours are Monday to Friday, 08:00-17:00, and the work is performed on-site at our premises.\nAbout Cabonline\nCabonline is the leading taxi company in the Nordic region with approximately 2,200 affiliated taxi operators and approximately 4,000 vehicles in Sweden, Norway, and Finland. Within Cabonline are well-known brands such as Sverigetaxi, TaxiKurir, Taxi Sk\u00e5ne, TOPCAB, Ume\u00e5 Taxi, Norgestaxi, Fixu Taxi, Kovanen, and Flygtaxi.\nCabonline offers safe and accessible mobility for the public sector, businesses, and private travelers. The group has annual revenues of approximately 4.7 billion kronor and is the market leader in the taxi industry in the Nordic region.\nApply\nSubmit your application via TeamTailor.\nhttps:\/\/www.taxijobs-se.cabonline.com\/jobs\/8252552-first-line-support","language":"sv","is_translated":true,"title_original":"First Line Support","description_original":"Brinner du f\u00f6r service, administration och probleml\u00f6sning? Ta plats i hj\u00e4rtat av v\u00e5r verksamhet och g\u00f6r skillnad varje dag genom att st\u00f6tta f\u00f6rare och \u00e5kare med service i toppklass.\n\u00c4r du v\u00e5r nya stj\u00e4rna inom Servicecenter och First Line Support?\nBrinner du f\u00f6r service och tycker om att hj\u00e4lpa m\u00e4nniskor samtidigt som du har ett tekniskt intresse? Vill du arbeta i en varierad roll d\u00e4r du kombinerar kundkontakt, administration och probleml\u00f6sning? D\u00e5 kan du vara den vi s\u00f6ker!\nVi s\u00f6ker nu en First Line Support till v\u00e5rt Servicecenter i Stockholm. I rollen blir du en viktig del av v\u00e5r verksamhet och den f\u00f6rsta kontakten f\u00f6r v\u00e5ra f\u00f6rare och \u00e5kare. Genom h\u00f6g service, engagemang och ett l\u00f6sningsorienterat arbetss\u00e4tt hj\u00e4lper du dem i b\u00e5de tekniska och administrativa fr\u00e5gor.\nOm rollen\nSom First Line Support har du en central funktion i den dagliga verksamheten. Du arbetar b\u00e5de i receptionen och via telefon och e-post, d\u00e4r du ger professionell service och s\u00e4kerst\u00e4ller att inkommande \u00e4renden hanteras effektivt och med h\u00f6g kvalitet.\nDina huvudsakliga arbetsuppgifter \u00e4r att\nGe f\u00f6rsta linjens support kring fordonsutrustning, f\u00f6rarappen och v\u00e5ra digitala tj\u00e4nster.\nFels\u00f6ka enklare tekniska problem och vid behov vidareeskalera \u00e4renden till r\u00e4tt funktion.\nTa emot och hantera support\u00e4renden via reception, telefon och e-post.\nRegistrera, f\u00f6lja upp och administrera \u00e4renden i v\u00e5ra system.\nGe st\u00f6d och v\u00e4gledning till f\u00f6rare och \u00e5kare i administrativa fr\u00e5gor och rutiner.\nBoka utbildningar och informera om v\u00e5ra tj\u00e4nster, processer och arbetss\u00e4tt.\nAnsvara f\u00f6r f\u00f6rs\u00e4ljning och administration av arbetskl\u00e4der, arbetsutrustning och \u00f6vrigt material.\nBidra till en v\u00e4lkomnande, professionell och v\u00e4lorganiserad reception.\n\nVem \u00e4r du?\nVi s\u00f6ker dig som tycker om att hj\u00e4lpa andra och som drivs av att hitta l\u00f6sningar. Du \u00e4r serviceinriktad, kommunikativ och har f\u00f6rm\u00e5gan att hantera flera uppgifter samtidigt utan att kompromissa med kvalitet eller bem\u00f6tande.\nVi tror att du har\nGymnasieutbildning eller motsvarande.\nErfarenhet av kundservice, support, reception eller liknande serviceyrken.\nGod datorvana och ett intresse f\u00f6r teknik och digitala verktyg.\nEn god administrativ f\u00f6rm\u00e5ga och ett strukturerat arbetss\u00e4tt.\nErfarenhet av att arbeta i olika administrativa system.\nGoda kunskaper i svenska och engelska, b\u00e5de i tal och skrift.\n\nDet \u00e4r meriterande om du har erfarenhet fr\u00e5n transport- eller taxibranschen, teknisk support eller helpdesk. Har du dessutom mycket goda kunskaper i Excel och \u00e4r van att arbeta med exempelvis pivottabeller, formler och dataanalys ser vi det som ett stort plus.\nVi erbjuder\nHos oss f\u00e5r du en varierad och utvecklande roll d\u00e4r du varje dag g\u00f6r skillnad f\u00f6r v\u00e5ra f\u00f6rare och \u00e5kare. Du blir en del av ett engagerat team d\u00e4r samarbete, service och st\u00e4ndiga f\u00f6rb\u00e4ttringar st\u00e5r i fokus.\nEn central roll i en sp\u00e4nnande och dynamisk verksamhet.\nTrevliga kollegor och en hj\u00e4lpsam arbetsmilj\u00f6.\nM\u00f6jlighet att utveckla dina kunskaper inom service, administration och teknisk support.\nEtt arbete d\u00e4r du f\u00e5r stort eget ansvar och m\u00f6jlighet att p\u00e5verka.\n\nTj\u00e4nsten \u00e4r placerad p\u00e5 v\u00e5rt Servicecenter i Stockholm. Arbetstiden \u00e4r m\u00e5ndag till fredag kl. 08.00-17.00 och arbetet utf\u00f6rs p\u00e5 plats i v\u00e5ra lokaler.\nOm Cabonline\nCabonline \u00e4r Nordens ledande taxif\u00f6retag med cirka 2 200 anslutna \u00e5kerier och cirka 4 000 bilar i Sverige, Norge och Finland. Inom Cabonline finns v\u00e4lk\u00e4nda varum\u00e4rken som Sverigetaxi, TaxiKurir, Taxi Sk\u00e5ne, TOPCAB, Ume\u00e5 Taxi, Norgestaxi, Fixu Taxi, Kovanen och Flygtaxi.\nCabonline erbjuder s\u00e4ker och tillg\u00e4nglig mobilitet f\u00f6r offentlig sektor, f\u00f6retag och privatresen\u00e4rer. Gruppen oms\u00e4tter cirka 4,7 miljarder kronor och \u00e4r marknadsledande inom taxin\u00e4ringen i Norden.\nAns\u00f6k\nSkicka in din ans\u00f6kan via TeamTailor.\nhttps:\/\/www.taxijobs-se.cabonline.com\/jobs\/8252552-first-line-support","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Anderstorpsv\u00e4gen 22","full_address":null,"city":"SOLNA","country":"SE","latitude":59.349980169131,"longitude":17.983591326098},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Cabonline Group AB","postcode":"17154","positions":2,"profession":"Transportadministrat\u00f6r","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Dennis Isic","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Cabonline Region Stockholm AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":3,"ai_vendor_counts":{"other":1,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"dennis.isic@cabonline.com","images":[],"published_at":"2026-08-21T16:07:00+00:00","expires_at":"2026-09-04T23:59:59+00:00","created_at":"2026-08-22T03:22:46+00:00","updated_at":"2026-08-25T02:45:49+00:00"}}