{"data":{"id":180370,"slug":"first-line-support-11","type":"job","title":"First Line Support","description":"Do you love delivering excellent service and are driven by sales? Do you enjoy working toward set goals? Then this role might be perfect for you! At Telia, you'll have the opportunity to develop your skills in customer service, sales, and technical support.\n\nAbout the Position\nThis is a full-time consultant position. You will be employed by Bravura and work as a consultant at Telia. There are excellent opportunities for contract extension and potential permanent recruitment at Telia in the future.\n\n\ud83d\ude80 About the Company\nTelia Company is a communications company in IT and telecommunications. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, of which 4,700 colleagues are in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society.\nWelcome to Telia, better networks, better experiences!\n\n\ud83d\udcbc Responsibilities\nAs a support employee, you are responsible for the first point of contact with Telia's private customers. Through incoming calls, you help customers with technical questions, primarily regarding broadband and telephony. You listen to the customer's needs and inform them about Telia's service offerings to deliver the best solution. Cross-selling naturally becomes part of the conversation, with the goal of achieving excellent service and high customer satisfaction. You work toward set goals and have the opportunity to influence your salary through a bonus system.\nWhen you start, you will receive comprehensive training with your team where you will get all the tools to feel confident in your role. You have ongoing dialogue with your direct manager to receive support in your daily work and take the next step in your development.\n\n\u2022 Answer incoming customer calls\n\u2022 Find solutions to customer questions and problems\n\u2022 Cross-sell by reviewing service offerings and finding solutions that fit customers' needs\n\n\ud83d\udd0d Education, Experience, and Personal Qualities\n\u2022 Completed upper secondary education\n\u2022 Excellent sense of service\n\u2022 Strong skills in Swedish and English, both spoken and written\n\u2022 Experience in customer service is a merit\n\nTo thrive in the support employee role at Telia, you should have a strong sense of service and be motivated by delivering solutions based on customer needs. You have good communication skills and are attentive and empathetic in your interactions. The role requires you to take personal responsibility for driving your work forward. You should also be comfortable with varying work pace and working toward set goals. If you also have a technical interest, you're the right person for this role!\n\nAdditional Information\nStart: September 14 Location: Lule\u00e5 Salary: Base salary + opportunity for commission\n\nBackground checks will be conducted as part of this recruitment process.\nWe use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct ongoing screening, which means we may remove the posting once we have received sufficient applications. If you become a candidate for the position, we will contact you for an initial phone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application.\n\nQuestions? Feel free to reach out!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\n\nWe recommend that you submit your application as soon as possible as we conduct ongoing screening.\nWelcome with your application!\n\n#Nextgen\n#Advance","language":"sv","is_translated":true,"title_original":"First line support","description_original":"\u00c4lskar du att ge f\u00f6rstklassig service och drivs av f\u00f6rs\u00e4ljning? Gillar du att arbeta mot uppsatta m\u00e5l? D\u00e5 kan detta vara rollen f\u00f6r dig! P\u00e5 Telia f\u00e5r du m\u00f6jlighet att utvecklas inom kundbem\u00f6tande, f\u00f6rs\u00e4ljning och teknisk support.\nOm tj\u00e4nsten\nDet h\u00e4r \u00e4r ett konsultuppdrag p\u00e5 heltid. Du blir anst\u00e4lld av Bravura och arbetar som konsult hos Telia. Det finns goda m\u00f6jligheter till f\u00f6rl\u00e4ngning av uppdraget samt \u00f6verrekrytering till Telia p\u00e5 sikt.\n\ud83d\ude80 Om f\u00f6retaget\nTelia Company \u00e4r ett kommunikationsf\u00f6retag inom IT- och telekom. De hj\u00e4lper f\u00f6retag och privatpersoner att kommunicera p\u00e5 ett enkelt, effektivt och milj\u00f6v\u00e4nligt s\u00e4tt. Sverige har en bredbandsinfrastruktur i v\u00e4rldsklass med v\u00e4l utbyggda fibern\u00e4t och just nu moderniserar Telia hela mobiln\u00e4tet med f\u00f6rst\u00e4rkt 4G och 5G. Med cirka 21 000 medarbetare i sju l\u00e4nder, varav 4 700 kollegor i Sverige, erbjuder Telia den b\u00e4sta uppkopplingen i de b\u00e4sta n\u00e4ten och forts\u00e4tter att investera f\u00f6r ett mer digitalt och h\u00e5llbart samh\u00e4lle.\nV\u00e4lkommen till Telia, b\u00e4ttre n\u00e4t, b\u00e4ttre upplevelser!\n\ud83d\udcbc Arbetsuppgifter\nSom supportmedarbetare ansvarar du f\u00f6r den f\u00f6rsta kontakten med Telias privatkunder. Via inkommande samtal hj\u00e4lper du kunder med fr\u00e5gor av teknisk karakt\u00e4r, inom fr\u00e4mst bredband och telefoni. Du lyssnar till kundens behov och informerar om Telias tj\u00e4nsteutbud f\u00f6r att leverera den b\u00e4sta l\u00f6sningen. D\u00e4rmed blir merf\u00f6rs\u00e4ljning en naturlig del av samtalet, d\u00e4r m\u00e5let \u00e4r att uppn\u00e5 en god service och h\u00f6g kundn\u00f6jdhet. Du arbetar mot uppsatta m\u00e5l och har m\u00f6jlighet att p\u00e5verka din l\u00f6n genom ett bonussystem.\nVid start erbjuds du en gedigen utbildning tillsammans med ditt team d\u00e4r du f\u00e5r alla verktyg f\u00f6r att bli trygg i din roll. Du har en kontinuerlig dialog med din n\u00e4rmsta chef f\u00f6r att f\u00e5 st\u00f6ttning i ditt dagliga arbete och ta n\u00e4sta steg i din utveckling.\n\u2022 Svara p\u00e5 inkommande samtal fr\u00e5n kunder\n\u2022 Hitta l\u00f6sningar p\u00e5 kunders fr\u00e5gor och problem\n\u2022 Merf\u00f6rs\u00e4ljning genom att se \u00f6ver tj\u00e4nsteutbud och hitta l\u00f6sningar som passar kundernas behov\n\ud83d\udd0d Utbildning, erfarenhet och personliga egenskaper\n\u2022 Avslutad gymnasieutbildning\n\u2022 Mycket god k\u00e4nsla f\u00f6r service\n\u2022 Goda kunskaper i tal och skrift p\u00e5 svenska och engelska\n\u2022 Erfarenhet inom kundservice \u00e4r meriterande\nF\u00f6r att trivas i rollen som supportmedarbetare p\u00e5 Telia b\u00f6r du ha en god k\u00e4nsla f\u00f6r service och motiveras av att leverera l\u00f6sningar efter kunders behov. Vidare har du en god kommunikativ f\u00f6rm\u00e5ga och \u00e4r lyh\u00f6rd samt empatisk i ditt bem\u00f6tande. Rollen kr\u00e4ver att du tar eget ansvar f\u00f6r att driva ditt arbete fram\u00e5t. Du b\u00f6r \u00e4ven trivas med ett varierat arbetstempo samt att arbeta mot uppsatta m\u00e5l. Har du dessutom ett tekniskt intresse \u00e4r du r\u00e4tt f\u00f6r den h\u00e4r rollen!\n\u00d6vrig information\nStart: 14 september Plats: Lule\u00e5 L\u00f6n: Grundl\u00f6n + m\u00f6jlighet till provision\n\nI denna rekryteringsprocess genomf\u00f6r vi bakgrundskontroller.\n Vi anv\u00e4nder en kompetensbaserad metodik i alla rekryteringsprocesser f\u00f6r att s\u00e4kerst\u00e4lla f\u00f6rdomsfria urval. Vi jobbar ocks\u00e5 med l\u00f6pande urval, vilket inneb\u00e4r att vi tar ner annonsen n\u00e4r tillr\u00e4ckligt m\u00e5nga kandidater har ans\u00f6kt. Om du blir aktuell f\u00f6r tj\u00e4nsten kommer vi att kontakta dig f\u00f6r en f\u00f6rsta telefonintervju. Oavsett om du g\u00e5r vidare i processen eller inte s\u00e5 kommer du att f\u00e5 \u00e5terkoppling p\u00e5 din ans\u00f6kan.\nHar du fr\u00e5gor? H\u00f6r g\u00e4rna av dig!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nVi rekommenderar att du skickar in din ans\u00f6kan omg\u00e5ende d\u00e5 vi g\u00f6r ett l\u00f6pande urval.\nV\u00e4lkommen med din ans\u00f6kan!\n\n#Nextgen\n#Advance","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"V\u00e4stra Varvsgatan 27F","full_address":null,"city":"Lule\u00e5","country":"SE","latitude":65.578696389498,"longitude":22.136228153783},"metadata":{"region":"Norrbottens l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Bravura Sverige AB","postcode":"97236","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast och r\u00f6rlig l\u00f6n","employer_url":"https:\/\/ledigajobb.bravura.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bravura","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-171 47 10","owner_email":"info@bravura.se","images":[],"published_at":"2026-08-31T11:04:35+00:00","expires_at":"2026-09-15T23:59:59+00:00","created_at":"2026-09-01T03:14:19+00:00","updated_at":"2026-09-03T03:03:47+00:00"}}