{"data":{"id":210845,"slug":"first-line-support-12","type":"job","title":"First Line Support","description":"Do you want to be first on the ball when our customers need fast, reliable, and qualified help?\n\nAs a First Line technician at Norteam, you'll be the first point of contact for end users across several different customers. You handle tickets, provide initial responses, and perform basic troubleshooting \u2014 and ensure that the right issues are escalated in a timely manner. The work takes place in our service desk with clear procedures, ticket categorization, and collaboration flows with customers and third parties.\n\nYou'll have the opportunity to establish yourself in our internal, highly competent support organization. You work closely with others in first line, and have daily contact with second line, third line, and our operations organization. Here there's strong collaboration, rapid knowledge transfer, and a culture where everyone helps each other succeed. The team is known for its high technical level, strong cohesion, and for delivering service that earns us very high ratings from our customers. You're stepping into a dynamic and developing environment where you both contribute and grow.\n\nYour Mission\n\nReceive tickets via phone, email, chat, and ticket management system, and log, update, prioritize, and escalate as needed.\n\nPerform initial troubleshooting within Microsoft 365\/Office, account management (e.g., lockouts\/MFA), client and software issues, simple server-related incidents, and service disruptions.\n\nConfigure and prepare computers with Intune for shipment to customer.\n\nOnboard users and devices in M365\n\nWe believe you\n\nHave approximately 1-3 years of experience from a service desk\/helpdesk supporting various customers from a broad technical perspective.\n\nAre a technical generalist with the ability to contribute to many different issues.\n\nAre comfortable in the Microsoft 365 ecosystem (Outlook\/Teams\/SharePoint\/OneDrive) and Entra ID\/Azure AD, and have practical experience with device management and policies (configuration profiles, compliance, security, updates).\n\nCan prioritize smartly, document clearly, and provide a calm, instructive approach in every interaction.\n\nAre naturally service-oriented with a sense for quality and responsiveness in communication with both our customers and your internal colleagues.\n\nSpeak and write Swedish and English fluently.\n\nParticularly Valuable\n\nNetworking: basic troubleshooting of client networks, Wi-Fi\/SSID, DNS\/DHCP, printers; simple management of access points\/firewall-related questions.\n\nCertifications such as MD-102 or MS-900.\n\nWorking Hours and Weekends\nThe role is based on regular office hours (08-17), but may also include scheduled weekend work in a rotating arrangement. It's not every weekend and not every other weekend, but sporadically according to plan with clear notice. Frequency and compensation will be specified in discussion before employment starts.\n\nOther Details\n\nPlacement location is Stockholm, Bromma\n\nWork mostly from the office.\n\nStart as soon as possible\n\nWhat do we offer?\n\nA forward-thinking company that's growing with momentum - ambitious goals and strong commitment.\n\nA dynamic and developing environment with engaged colleagues.\n\nGroup activities, competitions, and annual conference trips abroad.\n\nOwn gym, wellness benefits, and generous social spaces at the office.\n\nPension, parental benefits, and health insurance.\n\nOpportunity to make an impact and be part of our growth journey.\n\nReady to take the next step? Submit your application or get in touch for a no-strings-attached conversation \u2013 we're always curious about new stars! Selection happens on an ongoing basis, so don't wait too long.\n\nFor questions about Norteam or the role \u2013 contact David von Grothusen, Talent Acquisition Lead at Norteam, david.von.grothusen@norteam.se.\n\nWelcome to Norteam \u2013 IT can be more!\n\nAbout Norteam\nNorteam is not just an IT company \u2013 we're a team of engaged people who are passionate about making a difference. With the Microsoft ecosystem as our foundation, we help businesses become smarter, more secure, and more sustainable. We have a culture where you can be yourself, grow, and have fun at work. Our vision is simple: IT can be more \u2013 and we live it every day.\n\nNorteam is one of Sweden's fastest-growing IT companies, a fact that brings natural challenges but also fantastic opportunities. All colleagues are key personnel in their respective roles, and you'll have great opportunities to develop both as a person and in your skills. With us, you get to be part of an exciting journey toward larger and more customers, toward more complex technology, and service delivery in an expanding number of technical domains.\n\nDo you want to take a central role in the journey together with all of us at Norteam?","language":"sv","is_translated":true,"title_original":"First Line Support","description_original":"Vill du vara f\u00f6rst p\u00e5 bollen n\u00e4r v\u00e5ra kunder beh\u00f6ver snabb, trygg och kvalificerad hj\u00e4lp?\nSom First Line-tekniker p\u00e5 Norteam blir du f\u00f6rsta kontaktpunkten f\u00f6r slutanv\u00e4ndare hos flera olika kunder. Du hanterar \u00e4renden, ger f\u00f6rsta svar och g\u00f6r grundl\u00e4ggande fels\u00f6kning \u2014 och s\u00e4kerst\u00e4ller att r\u00e4tt saker eskaleras i tid. Arbetet sker i v\u00e5r servicedesk med tydliga rutiner, \u00e4rendekategorisering och samverkansfl\u00f6den mot kund och tredje part.\nDu f\u00e5r m\u00f6jlighet att ta plats i v\u00e5r interna, h\u00f6gkompetenta supportorganisation. Du arbetar t\u00e4tt ihop med \u00f6vriga inom first line, och har daglig kontakt med second line, third line och v\u00e5r f\u00f6rvaltningsorganisation. H\u00e4r finns ett starkt samarbete, snabb kunskaps\u00f6verf\u00f6ring och en kultur d\u00e4r alla hj\u00e4lper varandra att lyckas. Gruppen \u00e4r k\u00e4nd f\u00f6r sin h\u00f6ga tekniska niv\u00e5, sin starka sammanh\u00e5llning och f\u00f6r att leverera service som ger oss mycket h\u00f6ga betyg fr\u00e5n v\u00e5ra kunder. Du kliver in i ett dynamiskt och utvecklande sammanhang d\u00e4r du b\u00e5de f\u00e5r bidra och v\u00e4xa.\nDitt uppdrag\n\nTa emot \u00e4renden via telefon, mail, chat och \u00e4rendehanteringssystem samt logga, uppdatera, prioritera och eskalera vid behov.\n\n\nUtf\u00f6ra f\u00f6rsta fels\u00f6kning inom Microsoft 365\/Office, kontohantering (t.ex. l\u00e5sningar\/MFA), klient\u2011 och mjukvaruproblem, enklare serverrelaterade incidenter och driftst\u00f6rningar.\n\n\nKonfigurera och f\u00f6rbereda datorer med Intune f\u00f6r utskick till kund.\n\n\nOnboarda anv\u00e4ndare och enheter i M365\n\n\nVi tror att du\n\nHar ca 1-3 \u00e5rs erfarenhet fr\u00e5n servicedesk\/helpdesk d\u00e4r du st\u00f6ttat olika kunder ur ett brett tekniskt perspektiv.\n\n\n\u00c4r en teknisk generalist med f\u00f6rm\u00e5ga att bidra i m\u00e5nga olika fr\u00e5gest\u00e4llningar.\n\n\n\u00c4r trygg i Microsoft 365\u2011ekosystemet (Outlook\/Teams\/SharePoint\/OneDrive) och Entra ID\/Azure AD samt har praktisk vana av enhetshantering och policys (konfigurationsprofiler, compliance, s\u00e4kerhet, uppdateringar).\n\n\nKan prioritera smart, dokumentera tydligt och ge ett lugnt, pedagogiskt bem\u00f6tande i varje kontakt.\n\n\n\u00c4r naturligt serviceinriktad med k\u00e4nsla f\u00f6r kvalitet och snabbhet i dialog med s\u00e5v\u00e4l v\u00e5ra kunder som med dina interna kollegor.\n\n\nTalar och skriver svenska och engelska obehindrat.\n\n\nS\u00e4rskilt meriterande\n\nN\u00e4tverk: grundl\u00e4ggande fels\u00f6kning av klientn\u00e4t, Wi\u2011Fi\/SSID, DNS\/DHCP, skrivare; enklare hantering av accesspunkter\/brandv\u00e4ggsrelaterade fr\u00e5gor.\n\n\nCertifieringar som MD\u2011102 eller MS\u2011900.\n\n\nArbetstid och helg\nRollen utg\u00e5r fr\u00e5n vanliga kontorstider (08-17), men kan \u00e4ven innefatta schemalagt helgarbete i ett roterande uppl\u00e4gg. Det \u00e4r inte varje helg och inte varannan, utan sporadiskt enligt plan med tydlig framf\u00f6rh\u00e5llning. Frekvens och ers\u00e4ttning specificeras i dialog innan anst\u00e4llningsstart.\n\u00d6vrigt\n\nPlaceringsort \u00e4r Stockholm, Bromma\n\n\nArbete till st\u00f6rsta del fr\u00e5n kontoret.\n\n\nStart s\u00e5 snart som m\u00f6jligt\n\n\nVad erbjuder vi?\n\nEtt fram\u00e5tlutat bolag som v\u00e4xer i medvind - stora ambitioner och starkt engagemang.\n\n\nEn dynamisk och utvecklande milj\u00f6 med engagerade kollegor.\n\n\nGemensamma aktiviteter, t\u00e4vlingar och \u00e5rlig konferensresa utomlands.\n\n\nEget gym, friskv\u00e5rd och gener\u00f6sa sociala ytor p\u00e5 kontoret.\n\n\nTj\u00e4nstepension, f\u00f6r\u00e4ldral\u00f6n och sjukv\u00e5rdsf\u00f6rs\u00e4kring.\n\n\nM\u00f6jlighet att p\u00e5verka och vara med p\u00e5 v\u00e5r tillv\u00e4xtresa.\n\n\nRedo att ta n\u00e4sta steg? Skicka in din ans\u00f6kan eller h\u00f6r av dig f\u00f6r ett f\u00f6ruts\u00e4ttningsl\u00f6st samtal \u2013 vi \u00e4r alltid nyfikna p\u00e5 nya stj\u00e4rnor! Urvalet sker l\u00f6pande, s\u00e5 v\u00e4nta inte f\u00f6r l\u00e4nge.\nF\u00f6r fr\u00e5gor om Norteam eller rollen \u2013 kontakta David von Grothusen. Talent Acquisition Lead p\u00e5 Norteam, david.von.grothusen@norteam.se.\nV\u00e4lkommen till Norteam \u2013 IT can be more!\nOm Norteam\nNorteam \u00e4r inte bara ett IT-bolag \u2013 vi \u00e4r ett team av engagerade m\u00e4nniskor som brinner f\u00f6r att g\u00f6ra skillnad. Med Microsofts ekosystem som grund hj\u00e4lper vi f\u00f6retag att bli smartare, s\u00e4krare och mer h\u00e5llbara. Vi har en kultur d\u00e4r du f\u00e5r vara dig sj\u00e4lv, v\u00e4xa och ha kul p\u00e5 jobbet. V\u00e5r vision \u00e4r enkel: IT can be more \u2013 och vi lever den varje dag.\nNorteam \u00e4r ett av Sveriges snabbast v\u00e4xande IT-bolag, ett faktum som f\u00f6r med sig naturliga utmaningar men ocks\u00e5 fantastiska m\u00f6jligheter. Alla kollegor \u00e4r nyckelpersoner i sina olika roller och du f\u00e5r stora m\u00f6jligheter att utvecklas b\u00e5de som person och i din kompetens. Hos oss f\u00e5r du vara med p\u00e5 en sp\u00e4nnande resa mot st\u00f6rre och fler kunder, mot mer komplex teknik och leverans inom allt fler tekniska dom\u00e4ner. \nVill du ta en central roll p\u00e5 resan tillsammans med oss alla p\u00e5 Norteam?","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Ranhammarsv\u00e4gen 20H","full_address":null,"city":"Bromma","country":"SE","latitude":59.354239223913,"longitude":17.951386893301},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Norteam AB","postcode":"16867","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/norteam.teamtailor.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Norteam","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":0,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"david.von.grothusen@norteam.se","images":[],"published_at":"2026-09-14T16:08:31+00:00","expires_at":"2027-03-13T23:59:59+00:00","created_at":"2026-09-15T03:24:31+00:00","updated_at":"2026-09-15T04:02:12+00:00"}}