{"data":{"id":171997,"slug":"foretagssupport-telia-sundsvall","type":"job","title":"Business Support - Telia Sundsvall","description":"Do you believe in delivering top-notch service? We're looking for someone who is service-oriented, driven by working toward set goals, and wants to help business customers find the best solutions for them. Here you'll get internal training, development opportunities, a great atmosphere with equally ambitious colleagues, and most importantly, work with relationship building and problem-solving with the customer in focus!\n\nAbout the Position\nThis is a full-time consulting assignment. You will be employed by Bravura and work as a consultant for Telia. There are opportunities for extension of the assignment.\nThe assignment period is a mutual trial period where you as a consultant have the same security as a regular employee. If you're new to the job market, consulting assignments are a great way to test different roles, build your network, and develop a competitive CV.\n\n\ud83c\udfa5 Learn more about working at Telia: www.bravura.se\/karriar\/telia\n\nAbout the Company\nTelia Company is a communications company in IT and telecom. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees across seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society.\n\nDigitalization has connected people and allows us to talk, listen, watch, read, and share opinions almost anywhere in the world. Nations, companies, and individuals meet across borders and continents, around the clock and year-round. Telia Company provides the foundations of the digital society that are crucial for creating a better future.\n\nWelcome to Telia, better networks, better experiences!\n\n\ud83d\udcbc Responsibilities\nIn this role, you'll be the first point of contact for Telia's business customers. You'll handle incoming calls and emails regarding technical support and help customers with everything from mobile and fixed-line services to switchboard solutions and larger enterprise solutions. Questions vary, and you work solution-oriented to create a positive customer experience.\n\nAn important part of the role is seeing the bigger picture of the customer's needs. Through ongoing conversations, you identify development opportunities and ensure customers have the services and solutions that best support their business. You therefore actively work with upselling and advisory services, with the goal of creating long-term value for the customer while contributing to Telia's business.\n\nThe role involves significant personal responsibility where you follow up and own your cases from start to finish. After completing training, work is divided roughly equally between phone contact and case management. You collaborate closely with colleagues and specialist functions to ensure customers receive the right help and the best possible solution.\n\nYour tasks include:\n\nAnswer incoming calls and emails from business customers and manage and follow up on technical support cases\n\nTake ownership of customer cases and ensure a high service level by finding solutions based on customer needs\n\nWork advisorily with upselling of Telia's services and solutions and collaborate with colleagues and specialists to create the best possible customer experience\n\nWorking hours: Monday - Friday, varying shifts between 08:00-18:00\n\n\ud83c\udfaf What We're Looking For:\nCompleted upper secondary education\n\nService industry experience\n\nYou speak and write Swedish fluently and have good English skills\n\nExperience from the telecom industry and\/or working with business customers is a plus\n\nWe believe you thrive best in a role where you get to help people, build relationships, and make a difference for the customer. To succeed at Telia, your attitude is more important than knowing everything from day one. You are service-oriented, curious, and want to develop together with the team.\n\nYou enjoy collaborating with others and bring energy and engagement to the group. The team is characterized by an open and family-like culture where people support each other, share knowledge, and always strive to give customers the best possible help. Therefore, we believe you are social, unpretentious, and thrive in an environment where both colleagues and customers are in focus.\n\nAt the same time, you take responsibility for your tasks, dare to take your own initiative, and are adaptable to new situations. You want to do a good job, care about results, and are driven by finding the right solution for each customer.\n\n\ud83d\udccd Location & Details\nStart: October 5 | Location: Sundsvall | Salary: According to agreement\n\nIn this recruitment process, we conduct criminal record checks and credit checks.\n\nWe conduct continuous selection \u2013 so submit your application right away!\n\nWe use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we remove the ad when we have enough applicants. If you become a candidate for the position, we will contact you for an initial phone interview. Whether you advance in the process or not, you will receive feedback on your application.\n\nHave questions? Feel free to reach out!\n\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\n\nWe recommend that you submit your application immediately as we conduct continuous selection.\n\nWe look forward to your application!\n\n#Nextgen","language":"sv","is_translated":true,"title_original":"F\u00f6retagssupport - Telia Sundsvall","description_original":"Tycker du att det \u00e4r viktigt att ge service i toppklass? Vi s\u00f6ker dig som \u00e4r serviceinriktad, drivs av att arbeta mot uppsatta m\u00e5l och vill hj\u00e4lpa f\u00f6retagskunder att hitta de b\u00e4sta l\u00f6sningarna f\u00f6r dem. H\u00e4r erbjuds du intern utbildning, utvecklingsm\u00f6jligheter, h\u00e4rlig st\u00e4mning med dina lika ambiti\u00f6sa kollegor, men framf\u00f6r allt, arbeta med relationsbyggande och probleml\u00f6sning med kunden i fokus!\nOm tj\u00e4nsten\nDet h\u00e4r \u00e4r ett konsultuppdrag p\u00e5 heltid. Du blir anst\u00e4lld av Bravura och arbetar som konsult hos Telia. Det finns m\u00f6jligheter till f\u00f6rl\u00e4ngning av uppdraget.\nUppdragstiden blir en \u00f6msesidig testperiod d\u00e4r du som konsult har samma trygghet som en anst\u00e4lld. F\u00f6r dig som \u00e4r ny p\u00e5 arbetsmarknaden \u00e4r konsultuppdrag ett bra s\u00e4tt att testa olika uppdrag, knyta kontakter och bygga upp ett konkurrenskraftigt cv.\n\ud83c\udfa5 L\u00e4s mer om hur det \u00e4r att jobba p\u00e5 Telia: www.bravura.se\/karriar\/telia\nOm f\u00f6retaget\nTelia Company \u00e4r ett kommunikationsf\u00f6retag inom IT- och telekom. De hj\u00e4lper f\u00f6retag och privatpersoner att kommunicera p\u00e5 ett enkelt, effektivt och milj\u00f6v\u00e4nligt s\u00e4tt. Sverige har en bredbandsinfrastruktur i v\u00e4rldsklass med v\u00e4l utbyggda fibern\u00e4t och just nu moderniserar Telia hela mobiln\u00e4tet med f\u00f6rst\u00e4rkt 4G och 5G. Med cirka 21 000 medarbetare i sju l\u00e4nder, varav 4 700 kollegor i Sverige, erbjuder Telia den b\u00e4sta uppkopplingen i de b\u00e4sta n\u00e4ten och forts\u00e4tter att investera f\u00f6r ett mer digitalt och h\u00e5llbart samh\u00e4lle.\nDigitaliseringen har kopplat samman m\u00e4nniskor och l\u00e5ter oss prata, lyssna, titta, l\u00e4sa och tycka, n\u00e4stan var i v\u00e4rlden vi \u00e4n befinner oss. Nationer, f\u00f6retag och individer m\u00f6ts \u00f6ver gr\u00e4nser och kontinenter, dygnet runt och \u00e5ret om. Telia Company tillhandah\u00e5ller grunderna i det digitala samh\u00e4llet som \u00e4r avg\u00f6rande f\u00f6r att skapa en b\u00e4ttre framtid.\nV\u00e4lkommen till Telia, b\u00e4ttre n\u00e4t, b\u00e4ttre upplevelser!\n\ud83d\udcbc Arbetsuppgifter\nI rollen \u00e4r du den f\u00f6rsta kontakten f\u00f6r Telias f\u00f6retagskunder. Du hanterar inkommande samtal och mejl kring teknisk support och hj\u00e4lper kunder med allt fr\u00e5n mobil- och fastn\u00e4tstj\u00e4nster till v\u00e4xell\u00f6sningar och st\u00f6rre f\u00f6retagsl\u00f6sningar. Fr\u00e5gorna varierar, och du arbetar l\u00f6sningsorienterat f\u00f6r att skapa en positiv kundupplevelse.\nEn viktig del av rollen \u00e4r att se helheten i kundens behov. Genom l\u00f6pande dialoger identifierar du utvecklingsm\u00f6jligheter och s\u00e4kerst\u00e4ller att kunden har de tj\u00e4nster och l\u00f6sningar som b\u00e4st st\u00f6ttar deras verksamhet. Du arbetar d\u00e4rf\u00f6r aktivt med merf\u00f6rs\u00e4ljning och r\u00e5dgivning, d\u00e4r m\u00e5let \u00e4r att skapa l\u00e5ngsiktigt v\u00e4rde f\u00f6r kunden samtidigt som du bidrar till Telias aff\u00e4r.\nRollen inneb\u00e4r ett stort eget ansvar d\u00e4r du f\u00f6ljer upp och \u00e4ger dina \u00e4renden fr\u00e5n start till m\u00e5l. Efter avslutad utbildning f\u00f6rdelas arbetet ungef\u00e4r lika mellan telefonkontakt och \u00e4rendehantering. Du samarbetar t\u00e4tt med kollegor och specialistfunktioner f\u00f6r att s\u00e4kerst\u00e4lla att kunden f\u00e5r r\u00e4tt hj\u00e4lp och den b\u00e4sta m\u00f6jliga l\u00f6sningen.\nI dina arbetsuppgifter ing\u00e5r:\n\nBesvara inkommande samtal och mejl fr\u00e5n f\u00f6retagskunder samt hantera och f\u00f6lja upp tekniska support\u00e4renden\n\n\nTa \u00e4garskap f\u00f6r kund\u00e4renden och s\u00e4kerst\u00e4lla en h\u00f6g serviceniv\u00e5 genom att hitta l\u00f6sningar utifr\u00e5n kundens behov\n\n\nArbeta r\u00e5dgivande med merf\u00f6rs\u00e4ljning av Telias tj\u00e4nster och l\u00f6sningar samt samarbeta med kollegor och specialister f\u00f6r att skapa b\u00e4sta m\u00f6jliga kundupplevelse.\n\n\nArbetstider: M\u00e5ndag - fredag, varierande pass mellan 08.00-18.00\n\ud83c\udfaf Vad vi s\u00f6ker hos dig:\nAvslutad gymnasieutbildning\n\n\nErfarenhet inom service\n\n\nDu talar och skriver obehindrat p\u00e5 svenska och har goda kunskaper i engelska\n\n\nErfarenhet fr\u00e5n telekombranschen och\/eller arbetat mot f\u00f6retagskunder \u00e4r meriterande\n\n\nVi tror att du trivs som b\u00e4st i en roll d\u00e4r du f\u00e5r hj\u00e4lpa m\u00e4nniskor, bygga relationer och g\u00f6ra skillnad f\u00f6r kunden. F\u00f6r att lyckas hos Telia \u00e4r din inst\u00e4llning viktigare \u00e4n att du kan allt fr\u00e5n dag ett. Du \u00e4r serviceinriktad, nyfiken och vill utvecklas tillsammans med teamet.\nDu tycker om att samarbeta med andra och bidrar med energi och engagemang i gruppen. Teamet pr\u00e4glas av en \u00f6ppen och familj\u00e4r kultur d\u00e4r man st\u00f6ttar varandra, delar med sig av kunskap och alltid str\u00e4var efter att ge kunderna b\u00e4sta m\u00f6jliga hj\u00e4lp. D\u00e4rf\u00f6r tror vi att du \u00e4r social, prestigel\u00f6s och trivs i en milj\u00f6 d\u00e4r b\u00e5de kollegor och kunder st\u00e5r i fokus.\nSamtidigt tar du ansvar f\u00f6r dina arbetsuppgifter, v\u00e5gar ta egna initiativ och har l\u00e4tt f\u00f6r att anpassa dig till nya situationer. Du vill g\u00f6ra ett bra jobb, bryr dig om resultatet och drivs av att hitta r\u00e4tt l\u00f6sning f\u00f6r varje kund.\n\ud83d\udccd Plats & detaljer\nStart: 5 oktober Plats: Sundsvall L\u00f6n: Enligt \u00f6verenskommelse\nI denna rekryteringsprocess genomf\u00f6r vi kontroll av belastningsregister samt genomf\u00f6r en kreditupplysning.\nVi g\u00f6r l\u00f6pande urval \u2013 s\u00e5 skicka in din ans\u00f6kan direkt!\nVi anv\u00e4nder en kompetensbaserad metodik i alla rekryteringsprocesser f\u00f6r att s\u00e4kerst\u00e4lla f\u00f6rdomsfria urval. Vi jobbar ocks\u00e5 med l\u00f6pande urval, vilket inneb\u00e4r att vi tar ner annonsen n\u00e4r tillr\u00e4ckligt m\u00e5nga kandidater har ans\u00f6kt. Om du blir aktuell f\u00f6r tj\u00e4nsten kommer vi att kontakta dig f\u00f6r en f\u00f6rsta telefonintervju. Oavsett om du g\u00e5r vidare i processen eller inte s\u00e5 kommer du att f\u00e5 \u00e5terkoppling p\u00e5 din ans\u00f6kan.\nHar du fr\u00e5gor? H\u00f6r g\u00e4rna av dig!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nVi rekommenderar att du skickar in din ans\u00f6kan omg\u00e5ende d\u00e5 vi g\u00f6r ett l\u00f6pande urval.\nV\u00e4lkommen med din ans\u00f6kan!\n\n#Nextgen","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"R\u00e5dhusgatan 35","full_address":null,"city":"Sundsvall","country":"SE","latitude":62.390126737291,"longitude":17.303624320327},"metadata":{"region":"V\u00e4sternorrlands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Bravura Sverige AB","postcode":"85232","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ledigajobb.bravura.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bravura","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":7,"ai_views_count":10,"bot_views_count":2,"ai_vendor_counts":{"meta":3,"other":5,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-171 47 10","owner_email":"info@bravura.se","images":[],"published_at":"2026-08-25T14:21:08+00:00","expires_at":"2027-02-21T23:59:59+00:00","created_at":"2026-08-26T03:21:00+00:00","updated_at":"2026-09-15T02:50:24+00:00"}}