{"data":{"id":199284,"slug":"forsakringshandlaggare-arbetsplatsinriktat-rehabiliteringsstod-karlskrona","type":"job","title":"Insurance Case Handler, Workplace-Focused Rehabilitation Support, Karlskrona","description":"Every year, F\u00f6rs\u00e4kringskassan makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor annually. These are everyone's tax dollars that we manage. It is a great responsibility. That is why we carefully examine each case, follow laws and regulations, inform and guide, care, and show consideration. It is a job for someone who wants to take responsibility. Welcome to F\u00f6rs\u00e4kringskassan.\nF\u00f6rs\u00e4kringskassan's Workplace-Focused Rehabilitation Support (APR) team is characterized by motivated and engaged employees who work together to make decisions on workplace-focused rehabilitation support in a correct and legally secure manner.\nInvestigations, analyses, and teamwork\nAs an insurance case handler, you have an important mission. You provide the conditions to maintain an overview and feel secure in all contacts with F\u00f6rs\u00e4kringskassan. Each case has a unique situation that needs to be met based on its specific needs. You have contact by phone and in writing. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate compensation and make decisions on compensation as appropriate. As an insurance case handler, you handle confidential information, which places high demands on proper handling. Therefore, it is important that you who work for us have a high level of security awareness.\nWhen you work with Workplace-Focused Rehabilitation Support (APR), you meet employers who have applied for grants to investigate, initiate, plan, implement, and follow up workplace-focused measures. The purpose of the grant is to be a support and tool for employers who hire expert assistance for measures aimed at enabling employees to remain in or return to work. You work based on applicable regulations and gather information from employers and approved service providers. You make decisions and disburse grants in cases from a continuous queue, which means you must be able to balance quality with quantity. In your work, you have contact with many different employers, occupational health services, and others by phone or letter.\nIt is a job for someone who wants to take responsibility.\nWe are looking for someone who\nhas a high school diploma or experience and qualifications that can be deemed equivalent\nis service-oriented\nhas a systematic and thorough work approach\nworks effectively with others to achieve common goals\nis stable and can maintain energy even in stressful situations\nhas good communication skills, both verbal and written\nhas basic knowledge of using English in speech and writing\nhas good computer skills and experience working in multiple systems in parallel.\n\nIt is a merit if you\nhave worked with case handling, made decisions, and disbursed compensation, preferably at a public authority\nhave experience working toward production-oriented goals\nhave experience working closely with customers to deliver good and efficient service\nhave experience with customer meetings, preferably in telephony.\n\nWe place great emphasis on your personal qualities.\nOther information\nFour positions, permanent, full-time, with start date by agreement. Trial employment may be applicable. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required.\nIn accordance with F\u00f6rs\u00e4kringskassan's security guidelines, background checks are conducted in this recruitment. Opportunity for remote work is available if the work allows. In this recruitment, work psychology tests may be used as part of the selection process. Work location: Karlskrona.\nWant to know more about F\u00f6rs\u00e4kringskassan as an employer? Visit fk.se\/jobbahososs\nContact persons\nManager: Jennie Karlsson, 010-118 05 74 (for questions about the position). HR Specialist: Jenny Fredriksson, jenny.fredriksson@forsakringskassan.se, 010-113 71 07 and Maria Hjelmn\u00e9r, maria.hjelmner@forsakringskassan.se, 010-114 08 92 (for questions about the recruitment process). ST: Anna Henningsson Lindqvist, 010-118 05 43, Saco-S: Jasmin Jaziri Nouri, 010-112 70 78, Seko: Johanna Grundstr\u00f6m, 010-115 30 44.\nApplication\nWelcome to submit your application by September 28, 2026. When you apply, attach your CV. We do not use cover letters in our recruitments; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, transcripts, and certificates with your application.\nIf you have protected personal information or no access to Bank ID, call the HR specialist named in the announcement and we will help you submit your application.","language":"sv","is_translated":true,"title_original":"F\u00f6rs\u00e4kringshandl\u00e4ggare, Arbetsplatsinriktat rehabiliteringsst\u00f6d, Karlskrona","description_original":"Varje \u00e5r fattar F\u00f6rs\u00e4kringskassan 21 miljoner beslut som p\u00e5verkar m\u00e4nniskors liv och hela samh\u00e4llet. Vi betalar ut cirka 260 miljarder kronor varje \u00e5r. Det \u00e4r allas skattepengar vi har hand om. Det \u00e4r ett stort ansvar. D\u00e4rf\u00f6r s\u00e4tter vi oss in i varje \u00e4rende, f\u00f6ljer lagar och regler, informerar och v\u00e4gleder, bryr oss och visar omtanke. Det \u00e4r ett jobb f\u00f6r dig som vill vara med och ta ansvar. V\u00e4lkommen till F\u00f6rs\u00e4kringskassan.\nF\u00f6rs\u00e4kringskassans team f\u00f6r Arbetsplatsinriktat rehabiliteringsst\u00f6d (APR) pr\u00e4glas av drivna och engagerade medarbetare som arbetar tillsammans f\u00f6r att fatta beslut om arbetsplatsinriktat rehabiliteringsst\u00f6d p\u00e5 ett korrekt och r\u00e4ttss\u00e4kert s\u00e4tt.\nUtredningar, analyser och teamarbete\nSom f\u00f6rs\u00e4kringshandl\u00e4ggare har du ett viktigt uppdrag. Du ger f\u00f6ruts\u00e4ttningar att ha \u00f6verblick och k\u00e4nna trygghet i alla kontakter med F\u00f6rs\u00e4kringskassan. Varje \u00e4rende har en situation som \u00e4r unik och beh\u00f6ver m\u00f6tas utifr\u00e5n sina specifika behov. Du har kontakt i telefon och skriftligt. I arbetet ansvarar du f\u00f6r att g\u00f6ra utredningar utifr\u00e5n g\u00e4llande regelverk. Du ber\u00e4knar ers\u00e4ttningar och fattar i f\u00f6rekommande fall beslut om ers\u00e4ttning. Som f\u00f6rs\u00e4kringshandl\u00e4ggare hanterar du sekretessbelagda uppgifter\u00a0vilket st\u00e4ller h\u00f6ga krav p\u00e5 r\u00e4tt hantering. D\u00e4rf\u00f6r \u00e4r det viktigt att du som ska arbeta hos oss har h\u00f6gt s\u00e4kerhetsmedvetande.\nN\u00e4r du arbetar med Arbetsplatsinriktat rehabiliteringsst\u00f6d (APR) m\u00f6ter du arbetsgivare som har ans\u00f6kt om bidrag f\u00f6r att utreda, initiera, planera, genomf\u00f6ra och f\u00f6lja upp arbetsplatsinriktade \u00e5tg\u00e4rder. Syftet med bidraget \u00e4r att det ska vara ett st\u00f6d och verktyg till arbetsgivare som anlitar expertst\u00f6d f\u00f6r \u00e5tg\u00e4rder som syftar till att medarbetare ska kunna vara kvar i arbetet eller komma tillbaka i arbete. Du arbetar utifr\u00e5n g\u00e4llande regelverk och inh\u00e4mtar information fr\u00e5n arbetsgivare och godk\u00e4nda anordnare. Du fattar beslut och betalar ut bidraget i \u00e4renden fr\u00e5n en fortl\u00f6pande k\u00f6, vilket g\u00f6r att du m\u00e5ste kunna balansera kvalitet med kvantitet. I ditt arbete har du kontakt med m\u00e5nga olika arbetsgivare, f\u00f6retagsh\u00e4lsa med flera via telefon eller brev.\nDet \u00e4r ett jobb f\u00f6r dig som vill vara med och ta ansvar.\nVi s\u00f6ker dig som\nhar slutbetyg fr\u00e5n gymnasiet eller erfarenheter och kvalifikationer som kan pr\u00f6vas likv\u00e4rdiga\n\u00e4r serviceorienterad\nhar ett systematiskt och noggrant arbetss\u00e4tt\nsamarbetar effektivt med andra f\u00f6r att n\u00e5 gemensamma m\u00e5l\n\u00e4r stabil och kan beh\u00e5lla energin \u00e4ven i belastade situationer\nhar god kommunikativ f\u00f6rm\u00e5ga, i b\u00e5de tal och skrift\nhar grundl\u00e4ggande kunskaper i att anv\u00e4nda engelska spr\u00e5ket i tal och skrift\nhar god datorvana och erfarenhet av att arbeta i flera olika system parallellt.\n\nDet \u00e4r meriterande om du\nhar arbetat med handl\u00e4ggning, fattat beslut och betalat ut ers\u00e4ttning, g\u00e4rna p\u00e5 en myndighet\nhar erfarenhet av att arbeta mot produktionsinriktade m\u00e5l\nhar erfarenhet av att arbeta kundn\u00e4ra med att leverera god och effektiv service\nErfarenhet av arbete med kundm\u00f6ten, g\u00e4rna i telefoni.\n\nVi l\u00e4gger stor vikt vid dina personliga egenskaper.\u00a0\n\u00d6vrigt\nFyra tj\u00e4nster, tillsvidare, heltid, med tilltr\u00e4de enligt \u00f6verenskommelse. Provanst\u00e4llning kan bli aktuellt. Vissa anst\u00e4llningar hos oss inneb\u00e4r deltagande i s\u00e4kerhetsk\u00e4nslig verksamhet. F\u00f6r att bli anst\u00e4lld i en s\u00e5dan tj\u00e4nst kr\u00e4vs godk\u00e4nd s\u00e4kerhetspr\u00f6vning enligt s\u00e4kerhetsskyddslagen (2018:585).\nI enlighet med F\u00f6rs\u00e4kringskassans riktlinje f\u00f6r s\u00e4kerhet genomf\u00f6rs bakgrundskontroller i denna rekrytering.\u00a0M\u00f6jlighet till distansarbete finns om arbetet till\u00e5ter. I den h\u00e4r rekryteringen kan arbetspsykologiska test anv\u00e4ndas som en del i urvalsarbetet. Placeringsort: Karlskrona.\nVill du veta mer om F\u00f6rs\u00e4kringskassan som arbetsgivare? Bes\u00f6k fk.se\/jobbahososs\nKontaktpersoner\nChef: Jennie Karlsson, 010-118 05 74 (f\u00f6r fr\u00e5gor om tj\u00e4nsten). HR-specialist: Jenny Fredriksson, jenny.fredriksson@forsakringskassan.se, 010-113 71 07 och Maria Hjelmn\u00e9r, maria.hjelmner@forsakringskassan.se, 010-114 08 92 (f\u00f6r fr\u00e5gor om rekryteringsprocessen). ST: Anna Henningsson Lindqvist, 010-118 05 43, Saco-S: Jasmin Jaziri Nouri, 010-112 70 78, Seko: Johanna Grundstr\u00f6m, 010-115 30 44.\nAns\u00f6kan\nV\u00e4lkommen med din ans\u00f6kan senast den 28 september 2026. N\u00e4r du ans\u00f6ker bifogar du ditt CV. Vi anv\u00e4nder inte personligt brev i v\u00e5ra rekryteringar, du f\u00e5r ist\u00e4llet besvara ett antal urvalsfr\u00e5gor som \u00e4r relevanta f\u00f6r tj\u00e4nsten. Ladda upp dina examensbevis, betyg och intyg i samband med din ans\u00f6kan.\nHar du skyddade personuppgifter eller ingen tillg\u00e5ng till bank-id ringer du den HR-specialist som finns namngiven i annonsen s\u00e5 f\u00e5r du hj\u00e4lp med att skicka in din ans\u00f6kan.\n\u00a0\nVi ska i allt vi g\u00f6r, agera med utg\u00e5ngspunkt i principen om alla m\u00e4nniskors lika v\u00e4rde, r\u00e4ttss\u00e4kerhet och med god service.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Box 42006","full_address":null,"city":"Stockholm","country":"SE","latitude":56.161224,"longitude":15.5869},"metadata":{"region":"Blekinge l\u00e4n","duration":"Tills vidare","employer":"F\u00f6rs\u00e4kringskassan","postcode":"12612","positions":1,"profession":"F\u00f6rs\u00e4kringshandl\u00e4ggare, f\u00f6rs\u00e4kringskassa","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.forsakringskassan.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"F\u00f6rs\u00e4kringskassan","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":11,"bot_views_count":6,"ai_vendor_counts":{"meta":5,"other":4,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-118 05 74","owner_email":"jenny.fredriksson@forsakringskassan.se","images":[],"published_at":"2026-09-08T00:10:50+00:00","expires_at":"2026-09-28T23:59:59+00:00","created_at":"2026-09-08T03:56:10+00:00","updated_at":"2026-09-19T03:14:05+00:00"}}