{"data":{"id":212620,"slug":"forsakringshandlaggare-inom-sjukforsakring-inriktning-telefoni-i-ostersund","type":"job","title":"Insurance Case Handler - Sick Leave Insurance with Phone Service Focus in \u00d6stersund","description":"Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor annually. These are everyone's tax dollars in our care. That is a great responsibility. Therefore, we look into each case, follow laws and regulations, inform and guide, care and show consideration. It's a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.\nCustomer Service and Phone Support\nAs an insurance case handler with a focus on phone support, you work on a scheduled basis answering questions about sick leave insurance, such as sick pay and rehabilitation compensation. Most questions come by phone, but general inquiries can also come by email. It is part of your job to document in our case management systems according to a given standard and with the support of guidance documents. You are part of a team where you actively work to develop your knowledge and share experiences.\nYou are often the customer's first contact with the Swedish Social Insurance Agency when they are ill. Therefore, you need to be interested in and skilled at quickly identifying the customer's needs and guiding the person through our e-services. This way, you help the customer gain an overview and feel secure in their contact with the Swedish Social Insurance Agency. Every customer's situation is unique and all should be treated according to their specific needs. You therefore need to be attentive and respectful. Many of our customers are in difficult situations in life, which can mean that some conversations can be challenging. Then you need to show empathy, but at the same time be objective based on the requirements of the sick leave insurance regulations.\nAs a new employee, you will receive introductory training and support from your manager, designated mentors, and various support functions, such as a specialist. Based on the organization's goals and mission, you and your manager also have a dialogue about your conditions and results.\nThis position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you, as someone working for us, have high security awareness.\nIt's a job for you who want to take responsibility.\nWe are Looking for You Who\nhas a high school diploma or experience and qualifications that can be assessed as equivalent\nis service-oriented\nhas a systematic and thorough work approach\nis confident and trustworthy, even in stressful situations\nhas good communication skills in Swedish and English, both spoken and written\nworks independently, takes initiative and responsibility\nworks effectively with others to achieve common goals.\n\nIt is a Merit if You\nhave experience with customer interactions by phone in a fast-paced work environment\nhave experience working in parallel systems with a computer as your work tool.\n\nWe place great importance on your personal qualities.\nOther Information\nSeveral positions, permanent, full-time, with start date by agreement. Probation may be applicable. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, you must pass a security vetting according to the Security Protection Act (2018:585).\nIn accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. The possibility of remote work exists if the work allows it. In this recruitment, work psychological tests may be used as part of the selection process. A digital recruitment seminar will be held with information about the position on Thursday, October 15 at 17:30 for those who advance in the process. Work location: \u00d6stersund.\nDo you want to know more about the Swedish Social Insurance Agency as an employer? Visit https:\/\/www.forsakringskassan.se\/om-forsakringskassan\/jobba-hos-oss\nContact Persons\nManager: Daniel Storey, 010-114 63 32 (for questions about the position). HR Specialist: Julia Dahlgren, julia.dahlgren@forsakringskassan.se, 010-113 80 82 (for questions about the recruitment process). ST: Marcus Bringz\u00e9n, 010-111 38 22, Saco-S: Susanna Kinnunen, 010-114 03 04, Seko: Eliza Grundstr\u00f6m, 010-115 34 02.\nApplication\nWelcome to submit your application by October 5, 2026. When you apply, you attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates in connection with your application.\nIf you have protected personal information or do not have access to Bank ID, call the HR specialist named in the advertisement and you will receive help submitting your application.","language":"sv","is_translated":true,"title_original":"F\u00f6rs\u00e4kringshandl\u00e4ggare inom sjukf\u00f6rs\u00e4kring inriktning telefoni i \u00d6stersund","description_original":"Varje \u00e5r fattar F\u00f6rs\u00e4kringskassan 21 miljoner beslut som p\u00e5verkar m\u00e4nniskors liv och hela samh\u00e4llet. Vi betalar ut cirka 260 miljarder kronor varje \u00e5r. Det \u00e4r allas skattepengar vi har hand om. Det \u00e4r ett stort ansvar. D\u00e4rf\u00f6r s\u00e4tter vi oss in i varje \u00e4rende, f\u00f6ljer lagar och regler, informerar och v\u00e4gleder, bryr oss och visar omtanke. Det \u00e4r ett jobb f\u00f6r dig som vill vara med och ta ansvar. V\u00e4lkommen till F\u00f6rs\u00e4kringskassan.\nKundservice och telefoni\u00a0\nSom f\u00f6rs\u00e4kringshandl\u00e4ggare med inriktning telefoni jobbar du schemalagt med att svara p\u00e5 fr\u00e5gor om sjukf\u00f6rs\u00e4kringen, till exempel sjukpenning och rehabiliteringsers\u00e4ttning. De flesta fr\u00e5gorna kommer per telefon, men allm\u00e4nna fr\u00e5gor kan ocks\u00e5 komma per mejl. Det ing\u00e5r i ditt jobb att dokumentera i v\u00e5ra handl\u00e4ggningssystem enligt en given standard och med st\u00f6d av v\u00e4gledande dokument. Du ing\u00e5r i ett team d\u00e4r ni jobbar aktivt med att utveckla era kunskaper och dela med er av erfarenheter.\nDu \u00e4r ofta kundens f\u00f6rsta kontakt med F\u00f6rs\u00e4kringskassan vid sjukdom. D\u00e4rf\u00f6r beh\u00f6ver du vara intresserad av och bra p\u00e5 att snabbt identifiera kundens behov och v\u00e4gleda personen i v\u00e5ra e-tj\u00e4nster. P\u00e5 s\u00e5 s\u00e4tt hj\u00e4lper du kunden att f\u00e5 \u00f6verblick och k\u00e4nna sig trygg i kontakten med F\u00f6rs\u00e4kringskassan. Varje kunds situation \u00e4r unik och alla ska bem\u00f6tas utifr\u00e5n sina specifika behov. Du beh\u00f6ver d\u00e4rf\u00f6r vara lyh\u00f6rd och respektfull. M\u00e5nga av v\u00e5ra kunder \u00e4r i en sv\u00e5r situation i livet, vilket kan inneb\u00e4ra att en del samtal kan vara sv\u00e5ra. D\u00e5 beh\u00f6ver du visa empati, men samtidigt vara saklig utifr\u00e5n f\u00f6ruts\u00e4ttningarna i sjukf\u00f6rs\u00e4kringens regelverk.\nSom nyanst\u00e4lld f\u00e5r du en introduktionsutbildning och st\u00f6d av din chef, utsedda handledare och olika st\u00f6dfunktioner, till exempel en specialist. Utifr\u00e5n verksamhetens m\u00e5l och uppdrag har du och din chef ocks\u00e5 en dialog om dina f\u00f6ruts\u00e4ttningar och resultat.\nTj\u00e4nsten inneb\u00e4r att du hanterar sekretessbelagda uppgifter vilket st\u00e4ller h\u00f6ga krav p\u00e5 r\u00e4tt hantering. D\u00e4rf\u00f6r \u00e4r det viktigt att du som ska arbeta hos oss har h\u00f6gt s\u00e4kerhetsmedvetande.\nDet \u00e4r ett jobb f\u00f6r dig som vill vara med och ta ansvar.\nVi s\u00f6ker dig som\nhar slutbetyg fr\u00e5n gymnasiet eller erfarenheter och kvalifikationer som kan pr\u00f6vas likv\u00e4rdiga\n\u00e4r serviceorienterad\nhar ett systematiskt och noggrant arbetss\u00e4tt\n\u00e4r trygg och f\u00f6rtroendeingivande, \u00e4ven i belastade situationer\nhar god kommunikativ f\u00f6rm\u00e5ga p\u00e5 svenska och engelska, i b\u00e5de tal och skrift\njobbar p\u00e5 ett sj\u00e4lvst\u00e4ndigt s\u00e4tt, tar initiativ och ansvar\nsamarbetar effektivt med andra f\u00f6r att n\u00e5 gemensamma m\u00e5l.\n\nDet \u00e4r meriterande om du\nhar erfarenhet av kundm\u00f6ten via telefon i en tempofylld arbetsmilj\u00f6\nhar erfarenhet av att arbeta i parallella system med dator som arbetsverktyg.\n\nVi l\u00e4gger stor vikt vid dina personliga egenskaper.\n\u00d6vrigt\nEtt flertal tj\u00e4nster, tillsvidare, heltid, med tilltr\u00e4de enligt \u00f6verenskommelse. Provanst\u00e4llning kan bli aktuellt.\u00a0Vissa anst\u00e4llningar hos oss inneb\u00e4r deltagande i s\u00e4kerhetsk\u00e4nslig verksamhet. F\u00f6r att bli anst\u00e4lld i en s\u00e5dan tj\u00e4nst kr\u00e4vs godk\u00e4nd s\u00e4kerhetspr\u00f6vning enligt s\u00e4kerhetsskyddslagen (2018:585).\nI enlighet med F\u00f6rs\u00e4kringskassans riktlinje f\u00f6r s\u00e4kerhet genomf\u00f6rs bakgrundskontroller i denna rekrytering.\u00a0M\u00f6jlighet till distansarbete finns om arbetet till\u00e5ter. I den h\u00e4r rekrytering kan arbetspsykologiska test anv\u00e4ndas som en del i urvalsarbetet. \u00a0Det kommer h\u00e5llas ett digitalt rekryteringsseminarium med information om tj\u00e4nsten torsdagen den 15 oktober kl. 17.30 f\u00f6r de som g\u00e5r vidare i processen. Placeringsort: \u00d6stersund.\nVill du veta mer om F\u00f6rs\u00e4kringskassan som arbetsgivare? Bes\u00f6k https:\/\/www.forsakringskassan.se\/om-forsakringskassan\/jobba-hos-oss\nKontaktpersoner\nChef: Daniel Storey, 010-114 63 32 (f\u00f6r fr\u00e5gor om tj\u00e4nsten). HR-specialist: Julia Dahlgren,\u00a0julia.dahlgren@forsakringskassan.se, 010-113 80 82 (f\u00f6r fr\u00e5gor om rekryteringsprocessen). ST: Marcus Bringz\u00e9n, 010-111 38 22, Saco-S: Susanna Kinnunen, 010-114 03 04, Seko: Eliza Grundstr\u00f6m, 010-115 34 02.\nAns\u00f6kan\nV\u00e4lkommen med din ans\u00f6kan senast den 5 oktober 2026. N\u00e4r du ans\u00f6ker bifogar du ditt CV. Vi anv\u00e4nder inte personligt brev i v\u00e5ra rekryteringar, du f\u00e5r ist\u00e4llet besvara ett antal urvalsfr\u00e5gor som \u00e4r relevanta f\u00f6r tj\u00e4nsten. Ladda upp dina examensbevis, betyg och intyg i samband med din ans\u00f6kan.\nHar du skyddade personuppgifter eller ingen tillg\u00e5ng till bank-id ringer du den HR-specialist som finns namngiven i annonsen s\u00e5 f\u00e5r du hj\u00e4lp med att skicka in din ans\u00f6kan.\n\u00a0\nVi ska i allt vi g\u00f6r, agera med utg\u00e5ngspunkt i principen om alla m\u00e4nniskors lika v\u00e4rde, r\u00e4ttss\u00e4kerhet och med god service.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Box 42006","full_address":null,"city":"Stockholm","country":"SE","latitude":63.17668,"longitude":14.636068},"metadata":{"region":"J\u00e4mtlands l\u00e4n","duration":"Tills vidare","employer":"F\u00f6rs\u00e4kringskassan","postcode":"12612","positions":1,"profession":"F\u00f6rs\u00e4kringshandl\u00e4ggare, f\u00f6rs\u00e4kringskassa","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.forsakringskassan.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"F\u00f6rs\u00e4kringskassan","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":7,"bot_views_count":1,"ai_vendor_counts":{"other":1,"openai":2,"anthropic":4},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-114 63 32","owner_email":"julia.dahlgren@forsakringskassan.se","images":[],"published_at":"2026-09-15T07:28:45+00:00","expires_at":"2026-10-05T23:59:59+00:00","created_at":"2026-09-16T03:17:52+00:00","updated_at":"2026-09-18T03:25:48+00:00"}}