{"data":{"id":223514,"slug":"forsakringshandlaggare-med-placering-inom-utredningskravande-sgi-i-goteborg","type":"job","title":"Insurance Claims Handler with Placement in Investigation-Intensive SGI in Gothenburg","description":"Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds that we manage. It is a great responsibility. That is why we look into each case, follow laws and regulations, inform and guide, care, and show consideration. It is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.\nThe workplace is characterized by driven and engaged employees who work in teams to make decisions about sickness benefit income (SGI) in a correct and legally secure manner. We are located in activity-based offices in central Gothenburg.\nService, Delivery, Decision-Making and Teamwork\nAs an insurance claims handler, you have an important mission: to help citizens so that the right person receives the right compensation at the right time. You provide the conditions for overview and security in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation and needs to be met based on their specific needs. You have contact by phone and in writing. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate compensation and make decisions on compensation where applicable. As an insurance claims handler, you handle confidential information, which places high demands on proper handling. Therefore, it is important that you have high security awareness.\nWhen you work with sickness benefit income (SGI), you handle cases for people who share the characteristic of having varying or unpredictable income. The individuals are at different stages of life, from long-term sick to new parents. SGI determines the compensation level for daily allowances, such as sickness benefits and parental allowance. You work based on multiple sets of regulations and obtain information about income conditions and calculate SGI based on each specific situation, for example, self-employed, students, or people working in another country.\nYou make decisions in cases from a continuous queue, which means you must be able to balance quality with quantity. In your work, you collaborate with, among others, the Swedish Public Employment Service, the Swedish Tax Agency, auditors, and employers. Part of your time in the position will also consist of scheduled telephone shifts in our customer service.\nIt is a job for you who want to take responsibility.\nWe are looking for you who\nhave a final grade from upper secondary school or experience and qualifications that can be assessed as equivalent\nare service-oriented\nhave a systematic and thorough work approach\nare stable and can maintain energy even in demanding situations\ncollaborate effectively with others to achieve common goals\nhave good communication skills, both verbal and written\nhave computer skills.\n\nIt is a merit if you have\nworked with making independent decisions that affect individuals\nworked in customer service or similar with incoming calls and case handling\nexperience writing and gathering information while talking on the phone\nexperience working towards set goals with a focus on results\nexperience working in retail, customer service, or customer support in a fast-paced environment\nexperience meeting people in different life situations in a fast-paced environment.\n\nWe place great emphasis on your personal qualities.\nOther Information\nA number of positions, permanent until further notice, full-time, with start date by agreement. Probationary employment may be applicable. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required.\nIn accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. The possibility of remote work exists if the work allows. In this recruitment, work psychological tests may be used as part of the selection process. Travel on duty may occur. Place of work: Gothenburg.\nDo you want to know more about the Swedish Social Insurance Agency as an employer? Visit https:\/\/www.forsakringskassan.se\/om-forsakringskassan\/jobba-hos-oss\nContact Persons\nManager: Sofie Bergfalk M\u00f6rtsell, 010-118 78 21 (for questions about the position). HR Specialist: Beatrice Sporre, 010-114 47 79, beatrice.sporre@fk.se and Mats T\u00f6rngren, 010-113 44 13, mats.torngren@fk.se (for questions about the recruitment process). ST: Jasmina Islamovic, 010-111 43 90, Saco-S: Jasmin Jaziri Nouri, 010-112 70 78, Seko: Johanna Grundstr\u00f6m, 010-115 30 44.\nApplication\nWe welcome your application no later than September 30, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitments; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates in connection with your application.\nIf you have protected personal information or no access to bank-id, please call the HR specialist listed in the advertisement, and you will receive help submitting your application.\nIn everything we do, we act based on the principle of equal value for all people, legal security, and good service.","language":"sv","is_translated":true,"title_original":"F\u00f6rs\u00e4kringshandl\u00e4ggare med placering inom utredningskr\u00e4vande SGI i G\u00f6teborg","description_original":"Varje \u00e5r fattar F\u00f6rs\u00e4kringskassan 21 miljoner beslut som p\u00e5verkar m\u00e4nniskors liv och hela samh\u00e4llet. Vi betalar ut cirka 260 miljarder kronor varje \u00e5r. Det \u00e4r allas skattepengar vi har hand om. Det \u00e4r ett stort ansvar. D\u00e4rf\u00f6r s\u00e4tter vi oss in i varje \u00e4rende, f\u00f6ljer lagar och regler, informerar och v\u00e4gleder, bryr oss och visar omtanke. Det \u00e4r ett jobb f\u00f6r dig som vill vara med och ta ansvar. V\u00e4lkommen till F\u00f6rs\u00e4kringskassan.\nArbetsplatsen pr\u00e4glas av drivna och engagerade medarbetare som arbetar teambaserat f\u00f6r att fatta beslut om sjukpenninggrundande inkomst (SGI) p\u00e5 ett korrekt och r\u00e4ttss\u00e4kert s\u00e4tt. Vi sitter i aktivitetsbaserade kontor i centrala G\u00f6teborg.\nService, leverans, beslutsfattande och teamarbete\nSom f\u00f6rs\u00e4kringshandl\u00e4ggare har du ett viktigt uppdrag: att hj\u00e4lpa medborgarna s\u00e5 att r\u00e4tt person f\u00e5r r\u00e4tt ers\u00e4ttning i r\u00e4tt tid. Du ger f\u00f6ruts\u00e4ttningar att ha \u00f6verblick och k\u00e4nna trygghet i alla kontakter med F\u00f6rs\u00e4kringskassan. Varje individ har en situation som \u00e4r unik och beh\u00f6ver m\u00f6tas utifr\u00e5n sina specifika behov. Du har kontakt i telefon och skriftligt. I arbetet ansvarar du f\u00f6r att g\u00f6ra utredningar utifr\u00e5n g\u00e4llande regelverk. Du ber\u00e4knar ers\u00e4ttningar och fattar i f\u00f6rekommande fall beslut om ers\u00e4ttning. Som F\u00f6rs\u00e4kringshandl\u00e4ggare hanterar du sekretessbelagda uppgifter vilket st\u00e4ller h\u00f6ga krav p\u00e5 r\u00e4tt hantering. D\u00e4rf\u00f6r \u00e4r det viktigt att du som ska arbeta hos oss har h\u00f6gt s\u00e4kerhetsmedvetande.\nN\u00e4r du arbetar med sjukpenninggrundande inkomst (SGI) handl\u00e4gger du \u00e4renden f\u00f6r personer som har gemensamt att de har en varierande eller of\u00f6ruts\u00e4gbar inkomst. Personerna befinner sig i olika skeden i livet, alltifr\u00e5n l\u00e5ngtidssjuka till nyblivna f\u00f6r\u00e4ldrar. SGI avg\u00f6r ers\u00e4ttningsniv\u00e5n p\u00e5 dagers\u00e4ttningar, exempelvis sjukpenning och f\u00f6r\u00e4ldrapenning. Du arbetar utifr\u00e5n flertalet regelverk och inh\u00e4mtar information om inkomstf\u00f6rh\u00e5llanden och ber\u00e4knar SGI utifr\u00e5n varje specifik situation, exempelvis egna f\u00f6retagare, studerande eller om personer som arbetar i ett annat land.\nDu fattar beslut i \u00e4renden fr\u00e5n en fortl\u00f6pande k\u00f6, vilket g\u00f6r att du m\u00e5ste kunna balansera kvalitet med kvantitet. I ditt arbete samarbetar du med bland annat Arbetsf\u00f6rmedlingen, Skatteverket, revisorer och arbetsgivare. Viss tid av tj\u00e4nsten utg\u00f6rs \u00e4ven av schemalagda telefonipass i v\u00e5r kundtj\u00e4nst.\nDet \u00e4r ett jobb f\u00f6r dig som vill vara med och ta ansvar.\nVi s\u00f6ker dig som\nhar slutbetyg fr\u00e5n gymnasiet eller erfarenheter och kvalifikationer som kan pr\u00f6vas likv\u00e4rdiga\n\u00e4r serviceorienterad\nhar ett systematiskt och noggrant arbetss\u00e4tt\n\u00e4r stabil och kan beh\u00e5lla energin \u00e4ven i belastade situationer\nsamarbetar effektivt med andra f\u00f6r att n\u00e5 gemensamma m\u00e5l\nhar god kommunikativ f\u00f6rm\u00e5ga, i b\u00e5de tal och skrift\nhar datorvana.\n\nDet \u00e4r meriterande om du har\narbetat med att fatta sj\u00e4lvst\u00e4ndiga beslut som p\u00e5verkar individer\njobbat i kundtj\u00e4nst eller motsvarande med inkommande samtal och handl\u00e4ggning\nerfarenhet att skriva och h\u00e4mta information samtidigt som du pratar i telefon\nvana av att jobba mot uppsatta m\u00e5l med fokus p\u00e5 resultat\nerfarenhet av att arbeta inom handel, kundservice eller kundtj\u00e4nst i en tempofylld milj\u00f6\nerfarenhet av att bem\u00f6ta m\u00e4nniskor i olika livssituationer i en tempofylld milj\u00f6.\n\nVi l\u00e4gger stor vikt vid dina personliga egenskaper.\n\u00d6vrigt\nEtt antal tj\u00e4nster, tillsvidare, heltid, med tilltr\u00e4de enligt \u00f6verenskommelse. Provanst\u00e4llning kan bli aktuellt. Vissa anst\u00e4llningar hos oss inneb\u00e4r deltagande i s\u00e4kerhetsk\u00e4nslig verksamhet. F\u00f6r att bli anst\u00e4lld i en s\u00e5dan tj\u00e4nst kr\u00e4vs godk\u00e4nd s\u00e4kerhetspr\u00f6vning enligt s\u00e4kerhetsskyddslagen (2018:585).\nI enlighet med F\u00f6rs\u00e4kringskassans riktlinje f\u00f6r s\u00e4kerhet genomf\u00f6rs bakgrundskontroller i denna rekrytering. M\u00f6jlighet till distansarbete finns om arbetet till\u00e5ter. I den h\u00e4r rekryteringen kan arbetspsykologiska test anv\u00e4ndas som en del i urvalsarbetet. Resor i tj\u00e4nsten kan f\u00f6rekomma. Placeringsort: G\u00f6teborg.\nVill du veta mer om F\u00f6rs\u00e4kringskassan som arbetsgivare? Bes\u00f6k https:\/\/www.forsakringskassan.se\/om-forsakringskassan\/jobba-hos-oss\nKontaktpersoner\nChef: Sofie Bergfalk M\u00f6rtsell, 010-118 78 21 (f\u00f6r fr\u00e5gor om tj\u00e4nsten). HR-specialist: Beatrice Sporre, 010-114 47 79, beatrice.sporre@fk.se och Mats T\u00f6rngren, 010-113 44 13, mats.torngren@fk.se (f\u00f6r fr\u00e5gor om rekryteringsprocessen). ST: Jasmina Islamovic, 010-111 43 90, Saco-S: Jasmin Jaziri Nouri, 010-112 70 78, Seko: Johanna Grundstr\u00f6m, 010-115 30 44.\nAns\u00f6kan\nV\u00e4lkommen med din ans\u00f6kan senast 30 september, 2026. N\u00e4r du ans\u00f6ker bifogar du ditt CV. Vi anv\u00e4nder inte personligt brev i v\u00e5ra rekryteringar, du f\u00e5r ist\u00e4llet besvara ett antal urvalsfr\u00e5gor som \u00e4r relevanta f\u00f6r tj\u00e4nsten. Ladda upp dina examensbevis, betyg och intyg i samband med din ans\u00f6kan.\nHar du skyddade personuppgifter eller ingen tillg\u00e5ng till bank-id ringer du den HR-specialist som finns namngiven i annonsen s\u00e5 f\u00e5r du hj\u00e4lp med att skicka in din ans\u00f6kan.\nVi ska i allt vi g\u00f6r, agera med utg\u00e5ngspunkt i principen om alla m\u00e4nniskors lika v\u00e4rde, r\u00e4ttss\u00e4kerhet och med god service.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Box 42006","full_address":null,"city":"Stockholm","country":"SE","latitude":57.70887,"longitude":11.97456},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"F\u00f6rs\u00e4kringskassan","postcode":"12612","positions":1,"profession":"F\u00f6rs\u00e4kringshandl\u00e4ggare, f\u00f6rs\u00e4kringskassa","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.forsakringskassan.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"F\u00f6rs\u00e4kringskassan","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":0,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-118 78 21","owner_email":"beatrice.sporre@fk.se","images":[],"published_at":"2026-09-21T07:51:30+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-09-22T03:24:48+00:00","updated_at":"2026-09-22T03:45:02+00:00"}}