{"data":{"id":169975,"slug":"garantihandlaggare-till-huvudkontoret","type":"job","title":"Warranty Claims Handler \u2013 Head Office","description":"Warranty Claims Handler at Riddermark Bil \u2013 Technical Specialist\nDo you have a background from the workshop floor and want to take the next step where your technical expertise truly drives the business? Do you have experience with troubleshooting, spare parts, and assessing repairs \u2013 and want to work more analytically and structurally while maintaining your connection to workshop reality? Then this could be the role for you.\nRiddermark Bil is now hiring a warranty claims handler for our head office in Alvik. We're looking for someone who knows cars for real \u2013 and who wants to use that knowledge to make correct, well-founded decisions in warranty and complaint cases.\n\n \nAbout the Role\nAs a warranty claims handler, you are responsible for assessing warranty and complaint cases from both a technical and business perspective. You work closely with workshops, spare parts suppliers, and internal departments, where your experience becomes crucial in distinguishing between what falls under warranty, wear and tear, or user error.\nThis is not a junior administrative role \u2013 it's a specialist function where your technical understanding and judgment are central to every decision.\nWe work at a fast pace and you are expected to juggle multiple tasks simultaneously.\n \nKey Responsibilities\nAssess warranty and complaint cases based on technical facts and documentation\nAnalyze troubleshooting reports, repair proposals, and cost estimates from workshops\nMake decisions on what should be approved, rejected, or adjusted\nEnsure correct handling of spare parts, labor hours, and repairs\nMaintain ongoing dialogue with workshops regarding troubleshooting and repair scope\nCommunicate decisions clearly to internal departments and customers\nContribute to developing processes and raising the technical level of the team\nWhat We're Looking For\nSeveral years of experience in the automotive industry, for example as a mechanic, technician, or workshop manager\nStrong expertise in troubleshooting and understanding what actually causes a fault\nExperience with spare parts, component-level understanding, and reasonable repairs\nAble to distinguish between warranty cases, wear and tear, and user error\nComfortable making decisions and standing behind them\nStructured and able to work systematically \u2013 without losing sight of the bigger picture\nClear and professional communication skills, both internally and externally\nBusiness-minded and understand the cost implications of different repairs\nMeritorious\nExperience with warranty handling or complaints management\nPrevious work as a technical advisor, mechanic, troubleshooter, or similar\nExperience with labor hour and spare parts estimation\n \nSalary\n30,000\u201340,000 kr\/month depending on experience and qualifications\n \n\n\nWe currently have around 600 employees spread across 14 stores, a logistics center, and a head office. Despite our size, we are often described as a smaller family-owned company where you get to make an impact and help drive our growth in the right direction with more satisfied customers. Riddermark Bil is one of Sweden's most expansive companies, the obvious marketplace for used cars. We proudly lead the development in the sale and disposal of used cars through teamwork, innovative thinking, and responsiveness. With several major facilities in Sweden, we help private individuals and businesses with their automotive needs. We build and develop our own IT systems when we simply believe that adequate solutions don't exist, and every day we strive to make everything a little better. Our employees are recruited primarily for their ability to live up to our important values \u2013 honesty, responsibility, security, commitment, and respect \u2013 something that makes us stronger and is appreciated by our customers.","language":"sv","is_translated":true,"title_original":"Garantihandl\u00e4ggare till Huvudkontoret","description_original":"Garantihandl\u00e4ggare till Riddermark Bil \u2013 teknisk specialist\nHar du en bakgrund fr\u00e5n verkstadsgolvet och vill ta n\u00e4sta steg d\u00e4r din tekniska kompetens faktiskt avg\u00f6r aff\u00e4ren? Har du erfarenhet av fels\u00f6kning, reservdelar och bed\u00f6mning av \u00e5tg\u00e4rder \u2013 och vill arbeta mer analytiskt och strukturerat utan att tappa kopplingen till verkligheten i verkstaden? D\u00e5 kan det h\u00e4r vara rollen f\u00f6r dig.\nRiddermark Bil s\u00f6ker nu en garantihandl\u00e4ggare till v\u00e5rt huvudkontor i Alvik. Vi s\u00f6ker dig som kan bilar p\u00e5 riktigt \u2013 och som vill anv\u00e4nda den kunskapen f\u00f6r att fatta korrekta, v\u00e4lgrundade beslut i garanti- och reklamations\u00e4renden.\n\n\u00a0\nOm rollen\nSom garantihandl\u00e4ggare ansvarar du f\u00f6r att bed\u00f6ma garanti- och reklamations\u00e4renden ur ett tekniskt och aff\u00e4rsm\u00e4ssigt perspektiv. Du arbetar n\u00e4ra verkst\u00e4der, reservdelsleverant\u00f6rer och interna funktioner, d\u00e4r din erfarenhet blir avg\u00f6rande f\u00f6r att skilja mellan vad som \u00e4r garanti, slitage eller handhavande.\nDet h\u00e4r \u00e4r inte en junior administrativ roll \u2013 det \u00e4r en specialistfunktion d\u00e4r din tekniska f\u00f6rst\u00e5else och ditt omd\u00f6me \u00e4r centralt i varje beslut.\nVi jobbar i h\u00f6gt tempo och du f\u00f6rv\u00e4ntas h\u00e5lla m\u00e5nga bollar i luften samtidigt.\n\u00a0\nArbetsuppgifter\nBed\u00f6ma garanti- och reklamations\u00e4renden baserat p\u00e5 teknisk fakta och underlag\nAnalysera fels\u00f6kningar, \u00e5tg\u00e4rdsf\u00f6rslag och kostnadsbilder fr\u00e5n verkst\u00e4der\nTa beslut kring vad som ska godk\u00e4nnas, avsl\u00e5s eller justeras\nS\u00e4kerst\u00e4lla korrekt hantering av reservdelar, arbetstider och \u00e5tg\u00e4rder\nHa l\u00f6pande dialog med verkst\u00e4der kring fels\u00f6kning och \u00e5tg\u00e4rdsniv\u00e5\nKommunicera beslut tydligt till interna funktioner och kunder\nBidra till att utveckla arbetss\u00e4tt och h\u00f6ja den tekniska niv\u00e5n i teamet\nVi s\u00f6ker dig som\nHar flera \u00e5rs erfarenhet fr\u00e5n fordonsbranschen, exempelvis som mekaniker, tekniker eller verkm\u00e4stare\nHar god kompetens inom fels\u00f6kning och f\u00f6rst\u00e5r vad som faktiskt orsakar ett fel\nHar erfarenhet av reservdelar, komponentniv\u00e5 och rimliga \u00e5tg\u00e4rder\nKan g\u00f6ra skillnad p\u00e5 garanti\u00e4renden, slitage och handhavandefel\n\u00c4r van att fatta beslut och st\u00e5 f\u00f6r dem\n\u00c4r strukturerad och kan arbeta i system \u2013 utan att tappa helhetsbilden\nKommunicerar tydligt och professionellt, b\u00e5de internt och externt\nHar ett aff\u00e4rsm\u00e4ssigt t\u00e4nk och f\u00f6rst\u00e5r kostnadsbilden i olika \u00e5tg\u00e4rder\nMeriterande\nErfarenhet av garantihantering eller reklamationer\nTidigare arbete som teknisk r\u00e5dgivare, mekaniker, fels\u00f6kare eller liknande\nErfarenhet av kalkylering av arbetstid och reservdelar\n\u00a0\nL\u00f6n\n30.000\u201340.000 kr\/m\u00e5n beroende p\u00e5 erfarenhet och kompetens\n\u00a0\n\n\nVi \u00e4r idag ca 600 anst\u00e4llda f\u00f6rdelade p\u00e5 14 butiker, ett logistikcenter och ett huvudkontor. Trots v\u00e5r storlek beskrivs vi ofta som ett mindre familjebolag, h\u00e4r f\u00e5r du vara med och p\u00e5verka och hj\u00e4lpa till att hela tiden driva v\u00e5r tillv\u00e4xt i r\u00e4tt riktning med fler och n\u00f6jdare kunder. Riddermark bil \u00e4r ett utav Sveriges mest expansiva f\u00f6retag, den sj\u00e4lvklara marknadsplatsen f\u00f6r begagnade bilar. Stolt leder vi utvecklingen inom f\u00f6rs\u00e4ljning och avyttring av begagnade bilar genom lagarbete, nyt\u00e4nkande och lyh\u00f6rdhet. Med flera stora anl\u00e4ggningar i Sverige hj\u00e4lper vi privatpersoner och f\u00f6retag med sina bilaff\u00e4rer. Vi bygger och utvecklar egna IT-system om vi helt enkelt anser att det saknas tillr\u00e4ckligt bra s\u00e5dana, och varje dag str\u00e4var vi efter att g\u00f6ra allting lite b\u00e4ttre. V\u00e5ra medarbetare rekryteras fr\u00e4mst f\u00f6r sin f\u00f6rm\u00e5ga att leva upp till v\u00e5ra viktiga v\u00e4rderingar - \u00e4rlighet, ansvar, trygghet, engagemang och respekt - n\u00e5got som g\u00f6r oss starkare och \u00e4r uppskattat av v\u00e5ra under.","price":"30000.00","currency":"SEK","status":"active","noindex":true,"location":{"address":"Gustavslundsv\u00e4gen 18 4 tr","full_address":null,"city":"Bromma","country":"SE","latitude":59.329748158913,"longitude":17.982883387114},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Riddermark Bil AB","postcode":"16751","positions":1,"salary_to":40000,"profession":"Garantihandl\u00e4ggare","salary_from":30000,"salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","salary_unit":"month","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Alice S\u00e5nemyr","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Riddermark Bil","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":6,"ai_vendor_counts":{"meta":3,"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"karriar@riddermarkbil.se","images":[],"published_at":"2026-08-24T16:48:23+00:00","expires_at":"2026-09-24T23:59:59+00:00","created_at":"2026-08-25T03:17:40+00:00","updated_at":"2026-08-26T03:19:03+00:00"}}