{"data":{"id":137492,"slug":"gastservicemedarbetare-behovsanstallning","type":"job","title":"Guest Service Associate | On-Call Position","description":"Are you passionate about service and enjoy helping people? Do you want to work in an environment where no two days are the same and where you can help create memorable experiences for our guests? Then you might be exactly who we're looking for!\n\nAt Bran\u00e4sgruppen, we work closely with both our guests and staff at our facilities. Together, we create the best conditions for fantastic ski and cycling vacations at Bran\u00e4s and Kungsberget. We are now looking for more dedicated team members for our Guest Service team at our head office in Karlstad.\n\nAbout the Role\n\nAs a Guest Service team member, you are an important part of our guests' experience. You help them plan, book, and get the most out of their stay with us.\n\nYour main responsibilities include:\n\n\u2022 Assist and guide guests via phone, email, chat, and social media.\n\n\u2022 Sell and book accommodations, lift passes, activities, and other products.\n\n\u2022 Answer questions before, during, and after the guest's stay.\n\n\u2022 Handle changes, cancellations, and other guest inquiries.\n\n\u2022 Collaborate with our facilities to find solutions and provide the best possible service.\n\n\u2022 Work in our booking system R360 and other administrative systems.\n\nThe phone is our most important work tool, so it's important that you enjoy talking with people, listening to their needs, and providing a safe and engaged service experience.\n\nThe position includes day and evening work, as well as weekends, and it's important that you are flexible and solution-oriented. Since this is an on-call position, you should be able to work at least one day per week.\n\nWho Are You?\n\nWe're looking for someone who enjoys helping people and gains energy from creating great guest experiences. You are service-oriented, engaged, and have an easy time understanding our guests' needs.\n\nYou thrive in a fast-paced environment and can handle multiple tasks simultaneously without losing focus or quality in your work. When challenges arise, you are solution-oriented and take responsibility for finding the best path forward for both the guest and the business.\n\nWe believe you will succeed in this role if you:\n\n\u2022 Have a genuine interest in service.\n\n\u2022 Are stress-resistant and thrive in a dynamic work environment.\n\n\u2022 Are solution-oriented and take responsibility.\n\n\u2022 Have an easy time collaborating and contributing to positive team spirit.\n\n\u2022 Communicate well in Swedish and English, both verbally and in writing.\n\n\u2022 Previous experience in customer service, tourism, sales, or similar work is a plus, but we place great emphasis on personal qualities.\n\nWhat We Offer\n\nWith us, you'll work in a dedicated team where community, development, and service are in focus. You become part of a growing organization with strong confidence in the future and opportunities for development.\n\nAs an employee with us, you receive, among other things:\n\n\u2022 An inspiring and developmental workplace.\n\n\u2022 Great colleagues and strong team spirit.\n\n\u2022 Staff discounts at our facilities.\n\n\u2022 Discounts on accommodations for family and friends.\n\n\u2022 Opportunity to borrow ski equipment.\n\n\u2022 Favorable prices in restaurants and shops.\n\n\u2022 Several other valued employee benefits.\n\nHow to Apply\n\nThis is an on-call position. The application deadline is October 1st, but selection is ongoing, so please submit your application as soon as possible. Do you have questions? Contact Department Manager Caroline Bejmo, caroline.bejmo@branasgruppen.se, 054-132603.","language":"sv","is_translated":true,"title_original":"G\u00e4stservicemedarbetare | Behovsanst\u00e4llning","description_original":"Brinner du f\u00f6r service och tycker om att hj\u00e4lpa m\u00e4nniskor? Vill du arbeta i en verksamhet d\u00e4r ingen dag \u00e4r den andra lik och d\u00e4r du f\u00e5r vara med och skapa minnesv\u00e4rda upplevelser f\u00f6r v\u00e5ra g\u00e4ster? D\u00e5 kan du vara den vi s\u00f6ker!\nP\u00e5 Bran\u00e4sgruppen arbetar vi n\u00e4ra b\u00e5de v\u00e5ra g\u00e4ster och medarbetare ute p\u00e5 anl\u00e4ggningarna. Tillsammans skapar vi de b\u00e4sta f\u00f6ruts\u00e4ttningarna f\u00f6r fantastiska skid- och cykelsemestrar p\u00e5 Bran\u00e4s och Kungsberget. Nu s\u00f6ker vi fler engagerade medarbetare till v\u00e5rt G\u00e4stservice-team p\u00e5 huvudkontoret i Karlstad.\nOm rollen\nSom medarbetare p\u00e5 G\u00e4stservice \u00e4r du en viktig del av v\u00e5ra g\u00e4sters upplevelse. Du hj\u00e4lper dem att planera, boka och f\u00e5 ut det mesta av sin vistelse hos oss.\nDina huvudsakliga arbetsuppgifter \u00e4r att:\n\nHj\u00e4lpa och v\u00e4gleda g\u00e4ster via telefon, e-post, chatt och sociala medier.\n\n\nS\u00e4lja och boka boende, liftkort, aktiviteter och andra produkter.\n\n\nBesvara fr\u00e5gor f\u00f6re, under och efter g\u00e4stens vistelse.\n\n\nHantera \u00e4ndringar, avbokningar och andra g\u00e4st\u00e4renden\n\n\nSamarbeta med v\u00e5ra anl\u00e4ggningar f\u00f6r att hitta l\u00f6sningar och ge b\u00e4sta m\u00f6jliga service.\n\n\nArbeta i v\u00e5rt bokningssystem R360 samt andra administrativa system.\n\n\nTelefonen \u00e4r v\u00e5rt viktigaste arbetsverktyg, d\u00e4rf\u00f6r \u00e4r det viktigt att du trivs med att prata med m\u00e4nniskor, lyssna in deras behov och ge ett tryggt och engagerat bem\u00f6tande.\nTj\u00e4nsten innefattar dag- och kv\u00e4llsarbete samt helger och det \u00e4r viktigt att du \u00e4r flexibel och l\u00f6sningsorienterad. D\u00e5 detta \u00e4r en behovsanst\u00e4llning s\u00e5 ska du som s\u00f6ker tj\u00e4nsten kunna arbeta minst en dag i veckan.\nVem \u00e4r du?\nVi s\u00f6ker dig som tycker om att hj\u00e4lpa m\u00e4nniskor och som f\u00e5r energi av att skapa goda g\u00e4stupplevelser. Du \u00e4r serviceinriktad, engagerad och har l\u00e4tt f\u00f6r att s\u00e4tta dig in i v\u00e5ra g\u00e4sters behov.\nDu trivs i ett h\u00f6gt tempo och kan hantera flera \u00e4renden samtidigt utan att tappa fokus eller kvalitet i ditt arbete. N\u00e4r utmaningar uppst\u00e5r \u00e4r du l\u00f6sningsorienterad och tar ansvar f\u00f6r att hitta den b\u00e4sta v\u00e4gen fram\u00e5t f\u00f6r b\u00e5de g\u00e4sten och verksamheten.\nF\u00f6r att lyckas i rollen tror vi att du:\n\nHar ett genuint intresse f\u00f6r service.\n\n\n\u00c4r stresst\u00e5lig och trivs i en h\u00e4ndelserik arbetsmilj\u00f6.\n\n\n\u00c4r l\u00f6sningsorienterad och ansvarstagande.\n\n\nHar l\u00e4tt f\u00f6r att samarbeta och bidra till en positiv laganda.\n\n\nKommunicerar v\u00e4l p\u00e5 svenska och engelska i tal och skrift.\n\n\nTidigare erfarenhet fr\u00e5n kundservice, bes\u00f6ksn\u00e4ring, f\u00f6rs\u00e4ljning eller liknande arbete \u00e4r meriterande, men vi l\u00e4gger stor vikt vid personliga egenskaper.\nVi erbjuder\nHos oss f\u00e5r du arbeta i ett engagerat team d\u00e4r gemenskap, utveckling och service st\u00e5r i fokus. Du blir en del av en v\u00e4xande organisation med stark framtidstro och m\u00f6jlighet att utvecklas.\nSom medarbetare hos oss f\u00e5r du bland annat:\n\nEn inspirerande och utvecklande arbetsplats.\n\n\nH\u00e4rliga kollegor och stark teamk\u00e4nsla.\n\n\nPersonalrabatter p\u00e5 v\u00e5ra anl\u00e4ggningar.\n\n\nRabatt p\u00e5 boende f\u00f6r familj och v\u00e4nner.\n\n\nM\u00f6jlighet att l\u00e5na skidutrustning.\n\n\nF\u00f6rm\u00e5nliga priser i restauranger och butiker.\n\n\nFlera andra uppskattade personalf\u00f6rm\u00e5ner.\n\nAns\u00f6k\nDetta \u00e4r en behovsanst\u00e4llning. Sista ans\u00f6kningsdag \u00e4r 1 oktober, men urval sker l\u00f6pande s\u00e5 skicka g\u00e4rna in din ans\u00f6kan redan idag. Har du fr\u00e5gor? Kontakta avdelningschef Caroline Bejmo, caroline.bejmo@branasgruppen.se, 054-132603.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Drottninggatan 40","full_address":null,"city":"Karlstad","country":"SE","latitude":59.379768599978,"longitude":13.493769710319},"metadata":{"region":"V\u00e4rmlands l\u00e4n","employer":"Bran\u00e4sgruppen AB","postcode":"65225","positions":1,"profession":"Reses\u00e4ljare\/Resef\u00f6rs\u00e4ljare\/Resekonsulent","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobba.branasgruppen.se","employment_type":"contract","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Bran\u00e4sgruppen ","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":18,"ai_views_count":18,"bot_views_count":2,"ai_vendor_counts":{"meta":4,"other":4,"openai":4,"anthropic":5,"microsoft":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"054-132603","owner_email":"caroline.bejmo@branasgruppen.se","images":[],"published_at":"2026-08-01T14:29:41+00:00","expires_at":"2026-10-01T23:59:59+00:00","created_at":"2026-08-02T03:52:01+00:00","updated_at":"2026-09-17T00:45:23+00:00"}}