{"data":{"id":212667,"slug":"gastservicemedarbetare-sasongsanstallning-2","type":"job","title":"Guest Service Representative | Seasonal Position","description":"Are you passionate about service and enjoy helping people? Do you want to work in an environment where no two days are alike and where you get to create memorable experiences for our guests? Then you might be the person we're looking for!\nAt Bran\u00e4sgruppen, we work closely with both our guests and employees at our facilities. Together, we create the best conditions for fantastic ski and cycling vacations at Bran\u00e4s and Kungsberget. We are now looking for more dedicated employees for our Guest Service team at our head office in Karlstad.\nAbout the Role\nAs a Guest Service representative, you are an important part of our guests' experience. You help them plan, book, and make the most of their stay with us.\nYour main responsibilities are to:\n\nHelp and guide guests via phone, email, chat, and social media.\n\n\nSell and book accommodations, lift passes, activities, and other products.\n\n\nAnswer questions before, during, and after the guest's stay.\n\n\nHandle changes, cancellations, and other guest matters.\n\n\nCollaborate with our facilities to find solutions and provide the best possible service.\n\n\nWork in our booking system R360 and other administrative systems.\n\n\nThe phone is our most important work tool, so it's important that you enjoy talking with people, listening to their needs, and providing a reassuring and engaged approach.\nThe position includes day, evening, and weekend work according to schedule.\nWho Are You?\nWe're looking for someone who enjoys helping people and gets energy from creating great guest experiences. You are service-oriented, engaged, and have an easy time understanding our guests' needs.\nYou thrive in a fast-paced environment and can handle multiple matters simultaneously without losing focus or quality in your work. When challenges arise, you are solution-oriented and take responsibility for finding the best way forward for both the guest and the business.\nFor success in this role, we believe you:\n\nHave a genuine interest in service.\n\n\nAre stress-resistant and thrive in a dynamic work environment.\n\n\nAre solution-oriented and take responsibility.\n\n\nFind it easy to collaborate and contribute to positive team spirit.\n\n\nCommunicate well in Swedish and English, both verbally and in writing.\n\n\nPrevious experience in customer service, tourism, sales, or similar work is a merit, but we place great emphasis on personal qualities.\nWhat We Offer\nWith us, you'll work in a dedicated team where community, development, and service are in focus. You become part of a growing organization with strong confidence in the future and opportunities to develop.\nAs an employee with us, you get, among other things:\n\nAn inspiring and developing workplace.\n\n\nWonderful colleagues and strong team spirit.\n\n\nStaff discounts at our facilities.\n\n\nDiscount on accommodations for family and friends.\n\n\nOpportunity to borrow ski equipment.\n\n\nFavorable prices in restaurants and shops.\n\n\nSeveral other appreciated employee benefits.\n\nApply\nThis is a seasonal position during the winter season with an extent of up to 80%. The work runs approximately from November to April depending on the length of the season and the business's needs. The application deadline is September 30, but selection is ongoing, so please submit your application today. Do you have any questions? Contact Department Manager Caroline Bejmo, caroline.bejmo@branasgruppen.se, 054-132603.","language":"sv","is_translated":true,"title_original":"G\u00e4stservicemedarbetare | S\u00e4songsanst\u00e4llning","description_original":"Brinner du f\u00f6r service och tycker om att hj\u00e4lpa m\u00e4nniskor? Vill du arbeta i en verksamhet d\u00e4r ingen dag \u00e4r den andra lik och d\u00e4r du f\u00e5r vara med och skapa minnesv\u00e4rda upplevelser f\u00f6r v\u00e5ra g\u00e4ster? D\u00e5 kan du vara den vi s\u00f6ker!\nP\u00e5 Bran\u00e4sgruppen arbetar vi n\u00e4ra b\u00e5de v\u00e5ra g\u00e4ster och medarbetare ute p\u00e5 anl\u00e4ggningarna. Tillsammans skapar vi de b\u00e4sta f\u00f6ruts\u00e4ttningarna f\u00f6r fantastiska skid- och cykelsemestrar p\u00e5 Bran\u00e4s och Kungsberget. Nu s\u00f6ker vi fler engagerade medarbetare till v\u00e5rt G\u00e4stservice-team p\u00e5 huvudkontoret i Karlstad.\nOm rollen\nSom medarbetare p\u00e5 G\u00e4stservice \u00e4r du en viktig del av v\u00e5ra g\u00e4sters upplevelse. Du hj\u00e4lper dem att planera, boka och f\u00e5 ut det mesta av sin vistelse hos oss.\nDina huvudsakliga arbetsuppgifter \u00e4r att:\n\nHj\u00e4lpa och v\u00e4gleda g\u00e4ster via telefon, e-post, chatt och sociala medier.\n\n\nS\u00e4lja och boka boende, liftkort, aktiviteter och andra produkter.\n\n\nBesvara fr\u00e5gor f\u00f6re, under och efter g\u00e4stens vistelse.\n\n\nHantera \u00e4ndringar, avbokningar och andra g\u00e4st\u00e4renden\n\n\nSamarbeta med v\u00e5ra anl\u00e4ggningar f\u00f6r att hitta l\u00f6sningar och ge b\u00e4sta m\u00f6jliga service.\n\n\nArbeta i v\u00e5rt bokningssystem R360 samt andra administrativa system.\n\n\nTelefonen \u00e4r v\u00e5rt viktigaste arbetsverktyg, d\u00e4rf\u00f6r \u00e4r det viktigt att du trivs med att prata med m\u00e4nniskor, lyssna in deras behov och ge ett tryggt och engagerat bem\u00f6tande.\nTj\u00e4nsten innefattar dag-, kv\u00e4lls- och helgarbete enligt schema.\nVem \u00e4r du?\nVi s\u00f6ker dig som tycker om att hj\u00e4lpa m\u00e4nniskor och som f\u00e5r energi av att skapa goda g\u00e4stupplevelser. Du \u00e4r serviceinriktad, engagerad och har l\u00e4tt f\u00f6r att s\u00e4tta dig in i v\u00e5ra g\u00e4sters behov.\nDu trivs i ett h\u00f6gt tempo och kan hantera flera \u00e4renden samtidigt utan att tappa fokus eller kvalitet i ditt arbete. N\u00e4r utmaningar uppst\u00e5r \u00e4r du l\u00f6sningsorienterad och tar ansvar f\u00f6r att hitta den b\u00e4sta v\u00e4gen fram\u00e5t f\u00f6r b\u00e5de g\u00e4sten och verksamheten.\nF\u00f6r att lyckas i rollen tror vi att du:\n\nHar ett genuint intresse f\u00f6r service.\n\n\n\u00c4r stresst\u00e5lig och trivs i en h\u00e4ndelserik arbetsmilj\u00f6.\n\n\n\u00c4r l\u00f6sningsorienterad och ansvarstagande.\n\n\nHar l\u00e4tt f\u00f6r att samarbeta och bidra till en positiv laganda.\n\n\nKommunicerar v\u00e4l p\u00e5 svenska och engelska i tal och skrift.\n\n\nTidigare erfarenhet fr\u00e5n kundservice, bes\u00f6ksn\u00e4ring, f\u00f6rs\u00e4ljning eller liknande arbete \u00e4r meriterande, men vi l\u00e4gger stor vikt vid personliga egenskaper.\nVi erbjuder\nHos oss f\u00e5r du arbeta i ett engagerat team d\u00e4r gemenskap, utveckling och service st\u00e5r i fokus. Du blir en del av en v\u00e4xande organisation med stark framtidstro och m\u00f6jlighet att utvecklas.\nSom medarbetare hos oss f\u00e5r du bland annat:\n\nEn inspirerande och utvecklande arbetsplats.\n\n\nH\u00e4rliga kollegor och stark teamk\u00e4nsla.\n\n\nPersonalrabatter p\u00e5 v\u00e5ra anl\u00e4ggningar.\n\n\nRabatt p\u00e5 boende f\u00f6r familj och v\u00e4nner.\n\n\nM\u00f6jlighet att l\u00e5na skidutrustning.\n\n\nF\u00f6rm\u00e5nliga priser i restauranger och butiker.\n\n\nFlera andra uppskattade personalf\u00f6rm\u00e5ner.\n\nAns\u00f6k\nDetta \u00e4r en s\u00e4songsanst\u00e4llning under vinters\u00e4songen med en omfattning p\u00e5 upp till 80\u202f%. Arbetet p\u00e5g\u00e5r ungef\u00e4r fr\u00e5n november till april beroende p\u00e5 s\u00e4songens l\u00e4ngd och verksamhetens behov. Sista ans\u00f6kningsdag \u00e4r 30 september, men urval sker l\u00f6pande s\u00e5 skicka g\u00e4rna in din ans\u00f6kan redan idag. Har du fr\u00e5gor? Kontakta avdelningschef Caroline Bejmo, caroline.bejmo@branasgruppen.se, 054-132603.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Drottninggatan 40","full_address":null,"city":"Karlstad","country":"SE","latitude":59.379768599978,"longitude":13.493769710319},"metadata":{"region":"V\u00e4rmlands l\u00e4n","duration":"3 m\u00e5nader \u2013 upp till 6 m\u00e5nader","employer":"Bran\u00e4sgruppen AB","postcode":"65225","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobba.branasgruppen.se","scope_of_work":"0\u2013100 %","working_hours":"Deltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bran\u00e4sgruppen ","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":0,"ai_vendor_counts":{"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"054-132603","owner_email":"caroline.bejmo@branasgruppen.se","images":[],"published_at":"2026-09-15T09:04:38+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-09-16T03:18:00+00:00","updated_at":"2026-09-16T03:46:11+00:00"}}