{"data":{"id":219703,"slug":"gruppchef-service-ost-ab-byggbeslag-las-sakerhet","type":"job","title":"Service Group Manager East \u2013 AB Byggbeslag L\u00e5s & S\u00e4kerhet","description":"This is an opportunity for you who have experience leading technicians or other operational staff and who want to take clear responsibility for people, delivery, and results.\nAt Byggbeslag, you will lead an experienced service team with the mandate to develop structure, work methods, and accountability. The assignment requires clarity and finesse \u2013 you need to stand firm in the face of change while building the trust that makes people want to follow your lead.\nThe role is based primarily in S\u00e4tra and covers operations in S\u00e4tra, Kista, and Uppsala.\n\nAbout Byggbeslag\nByggbeslag is a family-owned and well-respected company with a long history and a strong market position in locks, security, fittings, and materials.\nOur culture is characterized by the values Together, Safe, and Secure. At the same time, we are on a development journey where responsibility and authority are moving closer to operations and where the service organization is evolving for greater clarity, efficiency, and customer value.\nThe service operations are organized nationally and operate in several locations around the country. The operations are divided into five geographic areas, with each group manager responsible for the service technicians.\nByggbeslag operates nationwide and has approximately 300 employees distributed across 15 locations.\n\nYour Assignment\nAs Service Group Manager East, you report to the Production Manager for Service and have personnel and delivery responsibility for a team of approximately 12\u201314 service technicians. Most of the team is based in S\u00e4tra, which will also be your natural base.\nYou have broad operational and tactical responsibility for service production in the area. You lead, coach, and develop the team while creating structure in planning, resource utilization, quality, and financial follow-up. An important part of the assignment is to develop work methods that make technicians more independent and create greater accountability for their own planning and delivery.\nThe role also involves responsibility for ensuring that service delivery maintains high quality and meets customer needs, both in ongoing operations and when situations require clear prioritization or escalation. In the role, you work closely with business support and other parts of the organization with clear responsibility distribution and efficient service flow.\nAs a manager, you are present in operations, with S\u00e4tra as your base and regular visits to Kista and Uppsala.\n\nKey aspects of the assignment include:\n\nlead, coach, and develop service technicians with clear goals, expectations, and follow-up\n\n\nplan, prioritize, and follow up on service assignments and resources based on capacity, customer needs, and delivery quality\n\n\ndevelop work methods that create greater independence, accountability, and proactive planning in the team\n\n\nfollow up on finances, invoicing, time reporting, and work orders and use relevant KPIs to manage operations\n\n\nensure quality, customer satisfaction, and handle customer inquiries and escalations with clarity\n\n\nbe responsible for work environment, safety, and compliance within your area\n\n\ncollaborate closely with business support, sales, projects, and other parts of the organization and contribute to the development of service operations' work methods\n\n\n\nWe Are Looking For You If You...\nhave experience leading people in technical and operational activities where many assignments are ongoing in parallel.\nYou do not need to come from locks and security. Relevant experience could be found in electrical, ventilation, HVAC, automation, facility management, elevators and gates, or other operations with a clear field service organization.\nWhat matters is that you have experience with personnel responsibility and leadership. You understand what it takes to develop people while creating structure in planning, follow-up, and daily delivery.\n\nWe Want You To Have:\n\nexperience in leadership with personnel responsibility within technical service, field service, installation, or comparable operational work\n\n\nexperience in service planning, prioritization, work order or case flows, and resource planning\n\n\nexperience in financial follow-up, such as invoicing, time reporting, results, and KPIs\n\n\nexperience creating structure and clear work methods in operations with many parallel cases\n\n\nfamiliarity with professional customer dialogue, including in situations requiring clarity or escalation\n\n\ngood digital skills and experience with business systems, planning, and follow-up tools\n\n\nstrong Swedish language skills, both spoken and written\n\n\nB-class driver's license\n\n\n\nIt is a plus to have experience from locks and security, facility management, or other technical service and installation operations. We also view positively experience in change management in established teams, process improvement, KPI or NKI-driven management, and collaboration with a central planning or business support function.\n\nAs a Person\nTo succeed in the role, you need to be a clear and confident leader who can combine high expectations with a relationship-building and coaching approach. You create structure, follow up on what matters, and get people to take greater responsibility.\n\nWe therefore believe that you are:\n\nconfident and clear \u2013 you dare to set expectations, make decisions, and have difficult conversations\n\n\npresent and relationship-building \u2013 you build good relationships and create engagement in the team\n\n\nstructured and results-oriented \u2013 you create structure, prioritize correctly, and follow up on operations\n\n\ncoaching and delegating \u2013 you develop people and get others to take greater responsibility\n\n\n\nAbout the Recruitment Process\nIn this recruitment, Byggbeslag is collaborating with Tacting AB. If you have questions, you are welcome to contact Ulf Holmgren 076 307 10 29, ulf.holmgren@tacting.com or Daniel Wallstr\u00f6m 073 725 79 05, daniel.wallstrom@tacting.com.\nWelcome to submit your application by October 4","language":"sv","is_translated":true,"title_original":"Gruppchef Service \u00d6st \u2013 AB Byggbeslag L\u00e5s & S\u00e4kerhet","description_original":"Det h\u00e4r \u00e4r en m\u00f6jlighet f\u00f6r dig som har erfarenhet av att leda tekniker eller annan operativ personal och som vill ta ett tydligt ansvar f\u00f6r m\u00e4nniskor, leverans och resultat.\nHos Byggbeslag f\u00e5r du leda ett erfaret serviceteam med mandat att utveckla struktur, arbetss\u00e4tt och ansvarstagande. Uppdraget kr\u00e4ver tydlighet och fingertoppsk\u00e4nsla \u2013 du beh\u00f6ver kunna st\u00e5 stadigt i f\u00f6r\u00e4ndring och samtidigt bygga det f\u00f6rtroende som g\u00f6r att m\u00e4nniskor vill f\u00f6lja med.\nRollen utg\u00e5r huvudsakligen fr\u00e5n S\u00e4tra och omfattar verksamheten i S\u00e4tra, Kista och Uppsala.\n Om Byggbeslag\nByggbeslag \u00e4r ett familje\u00e4gt och v\u00e4lrenommerat f\u00f6retag med l\u00e5ng historia och en stark marknadsposition inom l\u00e5s, s\u00e4kerhet, beslag och material.\nV\u00e5r kultur pr\u00e4glas av v\u00e4rdeorden Tillsammans, Tryggt och S\u00e4kert. Samtidigt befinner vi oss i en utvecklingsresa d\u00e4r ansvar och mandat flyttas n\u00e4rmare verksamheten och d\u00e4r serviceorganisationen utvecklas f\u00f6r \u00f6kad tydlighet, effektivitet och kundnytta.\nServiceverksamheten \u00e4r organiserad nationellt och finns p\u00e5 flera orter runt om i landet. Verksamheten \u00e4r indelad i fem geografiska omr\u00e5den, d\u00e4r respektive gruppchef ansvarar f\u00f6r serviceteknikerna.\nByggbeslag \u00e4r rikst\u00e4ckande och har omkring 300 medarbetare f\u00f6rdelade p\u00e5 15 orter.\n\nDitt uppdrag\nSom Gruppchef Service \u00d6st rapporterar du till Produktionschef Service och f\u00e5r personal- och leveransansvar f\u00f6r ett team om cirka 12\u201314 servicetekniker. Merparten av teamet utg\u00e5r fr\u00e5n S\u00e4tra, som ocks\u00e5 blir din naturliga bas.\nDu har ett brett operativt och taktiskt ansvar f\u00f6r serviceproduktionen i omr\u00e5det. Du leder, coachar och utvecklar teamet samtidigt som du skapar struktur i planering, resursutnyttjande, kvalitet och ekonomisk uppf\u00f6ljning. En viktig del av uppdraget \u00e4r att utveckla arbetss\u00e4tt som g\u00f6r teknikerna mer sj\u00e4lvst\u00e4ndiga och skapar ett st\u00f6rre ansvar f\u00f6r den egna planeringen och leveransen.\nRollen inneb\u00e4r ocks\u00e5 ett ansvar f\u00f6r att serviceleveransen h\u00e5ller h\u00f6g kvalitet och m\u00f6ter kundernas behov, b\u00e5de i den l\u00f6pande verksamheten och n\u00e4r situationer kr\u00e4ver tydlig prioritering eller eskalering. I rollen arbetar du n\u00e4ra aff\u00e4rsst\u00f6d och \u00f6vriga delar av organisationen med tydlig ansvarsf\u00f6rdelning och ett effektivt servicefl\u00f6de.\nSom chef \u00e4r du n\u00e4rvarande i verksamheten, med S\u00e4tra som bas och regelbundna bes\u00f6k i Kista och Uppsala.\n\nViktiga delar av uppdraget blir att:\n\nleda, coacha och utveckla serviceteknikerna med tydliga m\u00e5l, f\u00f6rv\u00e4ntningar och uppf\u00f6ljning\n\n\nplanera, prioritera och f\u00f6lja upp serviceuppdrag och resurser utifr\u00e5n kapacitet, kundbehov och leveranskvalitet\n\n\nutveckla arbetss\u00e4tt som skapar st\u00f6rre sj\u00e4lvst\u00e4ndighet, ansvarstagande och framf\u00f6rh\u00e5llning i teamet\n\n\nf\u00f6lja upp ekonomi, fakturering, tidsrapportering och arbetsorder samt anv\u00e4nda relevanta KPI:er f\u00f6r att styra verksamheten\n\n\ns\u00e4kerst\u00e4lla kvalitet, kundn\u00f6jdhet och av hantera kundfr\u00e5gor och eskaleringar med tydlighet\n\n\nansvara f\u00f6r arbetsmilj\u00f6, s\u00e4kerhet och efterlevnad inom ditt omr\u00e5de\n\n\nsamverka n\u00e4ra med aff\u00e4rsst\u00f6d, f\u00f6rs\u00e4ljning, projekt och \u00f6vriga delar av verksamheten samt bidra till utvecklingen av serviceverksamhetens arbetss\u00e4tt.\n\n\n\nVi s\u00f6ker dig som\u2026\nhar erfarenhet av att leda m\u00e4nniskor i en teknisk och operativ verksamhet d\u00e4r m\u00e5nga uppdrag p\u00e5g\u00e5r parallellt.\nDu beh\u00f6ver inte komma fr\u00e5n l\u00e5s och s\u00e4kerhet. Relevant erfarenhet kan exempelvis finnas inom el, ventilation, VS, automation, fastighetsteknik, hiss och port eller annan verksamhet med en tydlig f\u00e4ltserviceorganisation.\nDet avg\u00f6rande \u00e4r att du har erfarenhet av personalansvar och ledarskap. Du f\u00f6rst\u00e5r vad som kr\u00e4vs f\u00f6r att utveckla m\u00e4nniskor samtidigt som du skapar struktur i planering, uppf\u00f6ljning och den dagliga leveransen.\n\nVi vill att du har:\n\nerfarenhet av ledarskap med personalansvar inom teknisk service, f\u00e4ltservice, installation eller j\u00e4mf\u00f6rbar operativ verksamhet\n\n\nerfarenhet av serviceplanering, prioritering, arbetsorder- eller \u00e4rendefl\u00f6den och resursplanering\n\n\nerfarenhet av ekonomisk uppf\u00f6ljning, exempelvis fakturering, tidsrapportering, resultat och KPI:er\n\n\nerfarenhet av att skapa struktur och tydliga arbetss\u00e4tt i en verksamhet med m\u00e5nga parallella \u00e4renden\n\n\nvana av professionell kunddialog, \u00e4ven i situationer som kr\u00e4ver tydlighet eller eskalering\n\n\ngod digital vana och erfarenhet av aff\u00e4rssystem, planerings- och uppf\u00f6ljningsverktyg\n\n\ngoda kunskaper i svenska i tal och skrift\n\n\nB-k\u00f6rkort.\n\n\n\nMeriterande \u00e4r erfarenhet fr\u00e5n l\u00e5s och s\u00e4kerhet, fastighetsdrift eller annan teknisk service- och installationsverksamhet. Vi ser ocks\u00e5 positivt p\u00e5 erfarenhet av f\u00f6r\u00e4ndringsarbete i etablerade team, processf\u00f6rb\u00e4ttring, KPI- eller NKI-styrning samt samarbete med en central planerings- eller aff\u00e4rsst\u00f6dsfunktion.\n\nSom person\nF\u00f6r att lyckas i rollen beh\u00f6ver du vara en tydlig och trygg ledare som kan kombinera kravst\u00e4llning med ett relationsskapande och coachande arbetss\u00e4tt. Du skapar struktur, f\u00f6ljer upp det som \u00e4r viktigt och f\u00e5r m\u00e4nniskor att ta st\u00f6rre ansvar.\n\nVi tror d\u00e4rf\u00f6r att du \u00e4r:\n\ntrygg och tydlig \u2013 du v\u00e5gar st\u00e4lla krav, fatta beslut och ta sv\u00e5ra samtal\n\n\nn\u00e4rvarande och relationsskapande \u2013 du bygger goda relationer och skapar engagemang i teamet\n\n\nstrukturerad och resultatorienterad \u2013 du skapar struktur, prioriterar r\u00e4tt och f\u00f6ljer upp verksamheten\n\n\ncoachande och delegerande \u2013 du utvecklar m\u00e4nniskor och f\u00e5r andra att ta st\u00f6rre ansvar\n\n\n\nOm rekryteringsprocessen\nI den h\u00e4r rekryteringen samarbetar Byggbeslag med Tacting AB. Om du har fr\u00e5gor \u00e4r du v\u00e4lkommen att kontakta Ulf Holmgren 076 307 10 29, ulf.holmgren@tacting.com eller Daniel Wallstr\u00f6m 073 725 79 05, daniel.wallstrom@tacting.com.\nV\u00e4lkommen in med din ans\u00f6kan senast 4 oktober","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Stens\u00e4trav\u00e4gen 5","full_address":null,"city":"Sk\u00e4rholmen","country":"SE","latitude":59.285065635517,"longitude":17.930362160429},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Tacting AB","postcode":"12739","positions":1,"profession":"Gruppchef, teknik","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/tacting.teamtailor.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"Tacting","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"bot_views_count":2,"ai_vendor_counts":{"other":1,"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"076 307 10 29","owner_email":"ulf.holmgren@tacting.com","images":[],"published_at":"2026-09-17T16:53:28+00:00","expires_at":"2026-10-04T23:59:59+00:00","created_at":"2026-09-18T04:16:28+00:00","updated_at":"2026-09-19T05:09:45+00:00"}}