{"data":{"id":203656,"slug":"gruppchef-servicedesk","type":"job","title":"Servicedesk Group Manager","description":"Would you like to lead and develop the IT Service Desk at Sweden's University of Agricultural Sciences (SLU) and contribute to professional and business-focused IT support for research, education, and administration?\n\nThe IT Department at SLU is seeking a Group Manager for the Service Desk. We are looking for someone who wants to combine present and trust-based leadership with the development of service, working methods, and support delivery in a large and geographically dispersed organization.\n\nAbout the Role\n\nAs Group Manager for the Service Desk, you will lead approximately 17 employees and a small number of consultants across five locations, from Ume\u00e5 in the north to Alnarp in the south. The group is a central point of contact between SLU's users and the IT Department and is responsible for ensuring that employees and students receive stable, secure, and fit-for-purpose IT support.\n\nAs a group manager, you have personnel, budget, and operational responsibility. You manage the daily operations while being responsible for developing the group's working methods, competence, and delivery. The assignment involves creating good conditions for employees, monitoring operations, and working together with the group and other parts of the IT Department to continuously improve users' experience with IT.\n\nYour main areas of responsibility are to:\nlead, support, and develop employees with broad IT competence\nassume responsibility for the group's operations and finances\nensure stable, secure, and fit-for-purpose support delivery\ndevelop roles, procedures, processes, and working methods within support operations\nmonitor quality, results, and resource needs and translate these into concrete improvements\ndevelop collaboration with other parts of the IT Department and with operations at SLU\nconduct continuous improvement work with users' and operations' needs in focus\nassume responsibility for budgeting, financial monitoring, and forecasting\n\nYou will be part of the management team for the User-Focused IT unit and work closely with the group managers for Digital Workplace and AV as well as the unit manager on the unit's joint development and goals.\n\nOn-call duty may be part of the work.\n\nYour Background\n\nWe are looking for someone who has:\nsecondary or post-secondary education in IT, or equivalent competence that SLU deems equivalent\nseveral years of practical experience working with IT support in a user-focused IT environment\nexperience supporting both Windows- and Mac-based client environments\ndocumented experience leading an IT support operation with personnel and operational responsibility\nexperience leading employees working at multiple geographical locations\nexperience with budget responsibility, financial monitoring, and forecasting\nstrong knowledge of process-oriented working methods in IT, such as ITIL\nexperience in IT operations at a university, higher education institution, or other large academic organization\nexperience with IT support for research and education operations\n\nIt is advantageous if you have:\ntraining or certification in ITIL\ntraining, certification, or documented experience with user-focused Microsoft platforms\ntraining, certification, or documented experience with Jamf and management of Apple devices\nexperience developing and monitoring support processes and service delivery\nexperience with staffing and capacity planning within support operations\n\nAbout You\n\nTo succeed in this role, you need to be a present and clear leader who at the same time gives employees room to take responsibility and develop.\n\nYou are unpretentious, supportive, and relationship-building. You have the ability to create structure and direction in an operation with many contact points and a high continuous flow of questions. You see opportunities for improvement and can translate them into changed working methods without losing focus on daily delivery.\n\nYou have a genuine interest in IT and users' needs and understand the interplay between technology, processes, and service. You communicate clearly and in a trust-building manner and can lead and create involvement even when employees work in different locations.\n\nGreat emphasis will be placed on personal suitability.\n\nAbout Us\n\nIn the IT Department, we work with both basic IT services and customized digital solutions. We support the university's operations in research, education, and administration, which places high demands on both stability and security as well as flexibility and development capacity.\n\nThe IT Department is a large department with broad expertise and many different specialist areas. Through collaboration, development, and security, we work to deliver a modern IT environment that creates value for SLU's operations.\n\nWe are in a period of extensive technical and operational development. Among other things, we are modernizing the university's digital workplace and network environment while questions about information security, storage, data, cloud services, and digitalization are high on the agenda.\n\nLearn more about our benefits and what it is like to work at SLU on SLU's website.\n\nLocation\n\nOne of SLU's main locations: Uppsala, Ume\u00e5, or Alnarp.\n\nType of Employment\n\nPermanent employment. SLU may apply a probationary period.\n\nScope\n\n100%\n\nApplication\n\nWe welcome your application via the application button below by September 23, 2026.\n\nSweden's University of Agricultural Sciences (SLU) has a key role in the development of sustainable life, based on science and education. Through our focus on the interactions between people, animals, and ecosystems and responsible use of natural resources, we contribute to sustainable societal development and good living conditions on our planet. Main locations are Alnarp, Ume\u00e5, and Uppsala, but activities are also conducted at research stations, experimental farms, and educational facilities throughout the country. SLU has over 4,000 employees, 6,000 students and doctoral students, and an annual turnover of over 4.5 billion kronor. The university is investing in attractive environments on its campus areas. We work for an equal and inclusive work environment where open dialogue between people with different experiences forms the basis for scientific rigor, creativity, and development. We therefore welcome people with different backgrounds and perspectives to apply for the current position.","language":"sv","is_translated":true,"title_original":"Gruppchef Servicedesk","description_original":"Vill du leda och utveckla Sveriges lantbruksuniversitets (SLU) it-servicedesk och bidra till en professionell och verksamhetsn\u00e4ra it-support f\u00f6r forskning, utbildning och administration?\nIT-avdelningen vid SLU s\u00f6ker en gruppchef f\u00f6r Servicedesk. Vi s\u00f6ker dig som vill kombinera ett n\u00e4rvarande och tillitsbaserat ledarskap med utveckling av service, arbetss\u00e4tt och supportleverans i en stor och geografiskt spridd organisation.\nOm jobbet\nSom gruppchef f\u00f6r Servicedesk leder du cirka 17 medarbetare samt ett mindre antal konsulter p\u00e5 fem orter, fr\u00e5n Ume\u00e5 i norr till Alnarp i s\u00f6der. Gruppen \u00e4r en central kontaktyta mellan SLU:s anv\u00e4ndare och IT-avdelningen och ansvarar f\u00f6r att medarbetare och studenter f\u00e5r en stabil, s\u00e4ker och \u00e4ndam\u00e5lsenlig it-support.\nSom gruppchef har du personal-, budget- och verksamhetsansvar. Du leder den dagliga verksamheten samtidigt som du ansvarar f\u00f6r att utveckla gruppens arbetss\u00e4tt, kompetens och leverans. Uppdraget inneb\u00e4r att skapa goda f\u00f6ruts\u00e4ttningar f\u00f6r medarbetarna, f\u00f6lja upp verksamheten och tillsammans med gruppen och \u00f6vriga delar av IT-avdelningen kontinuerligt f\u00f6rb\u00e4ttra anv\u00e4ndarnas m\u00f6te med it.\nDina huvudsakliga ansvarsomr\u00e5den \u00e4r att:\nleda, st\u00f6dja och utveckla medarbetare med bred it-kompetens\nansvara f\u00f6r gruppens verksamhet och ekonomi\ns\u00e4kerst\u00e4lla en stabil, s\u00e4ker och \u00e4ndam\u00e5lsenlig supportleverans\nutveckla roller, rutiner, processer och arbetss\u00e4tt inom supportverksamheten\nf\u00f6lja upp kvalitet, resultat och resursbehov och oms\u00e4tta dessa i konkreta f\u00f6rb\u00e4ttringar\nutveckla samarbetet med \u00f6vriga delar av IT-avdelningen och med verksamheten vid SLU\nbedriva kontinuerligt f\u00f6rb\u00e4ttringsarbete med anv\u00e4ndarnas och verksamhetens behov i fokus\nansvara f\u00f6r budgetering, ekonomisk uppf\u00f6ljning och prognostisering.\n\nDu ing\u00e5r i ledningsgruppen f\u00f6r enheten Anv\u00e4ndarn\u00e4ra IT och arbetar n\u00e4ra gruppcheferna f\u00f6r Digital arbetsplats och AV samt enhetschefen med enhetens gemensamma utveckling och m\u00e5l.\nBeredskapstj\u00e4nstg\u00f6ring kan komma att ing\u00e5 i arbetet.\nDin bakgrund\nVi s\u00f6ker dig som har:\ngymnasial eller eftergymnasial utbildning inom it, eller motsvarande kompetens som SLU bed\u00f6mer likv\u00e4rdig\nfler\u00e5rig praktisk erfarenhet av arbete med it-support i en anv\u00e4ndarn\u00e4ra it-milj\u00f6\nerfarenhet av support f\u00f6r s\u00e5v\u00e4l Windows- som Mac-baserade klientmilj\u00f6er\ndokumenterad erfarenhet av att leda en it-supportverksamhet med personal- och verksamhetsansvar\nerfarenhet av att leda medarbetare som arbetar p\u00e5 flera geografiska orter\nerfarenhet av budgetansvar, ekonomisk uppf\u00f6ljning och prognostisering\ngod kunskap om processorienterade arbetss\u00e4tt inom it, exempelvis ITIL\nerfarenhet av it-verksamhet inom universitet, h\u00f6gskola eller annan st\u00f6rre akademisk organisation\nerfarenhet av it-st\u00f6d till verksamhet med forskning och utbildning.\n\nDet \u00e4r meriterande om du har:\nutbildning eller certifiering inom ITIL\nutbildning, certifiering eller dokumenterad erfarenhet inom anv\u00e4ndarn\u00e4ra Microsoft-plattformar\nutbildning, certifiering eller dokumenterad erfarenhet av Jamf och hantering av Apple-enheter\nerfarenhet av att utveckla och f\u00f6lja upp supportprocesser och tj\u00e4nsteleveranser\nerfarenhet av bemannings- och kapacitetsplanering inom supportverksamhet.\n\nDu som person\nF\u00f6r att lyckas i rollen beh\u00f6ver du vara en n\u00e4rvarande och tydlig ledare som samtidigt ger medarbetarna utrymme att ta ansvar och utvecklas.\nDu \u00e4r prestigel\u00f6s, st\u00f6ttande och relationsskapande. Du har f\u00f6rm\u00e5ga att skapa struktur och riktning i en verksamhet med m\u00e5nga kontaktytor och ett h\u00f6gt l\u00f6pande infl\u00f6de av fr\u00e5gor. Du ser f\u00f6rb\u00e4ttringsm\u00f6jligheter och kan oms\u00e4tta dem i f\u00f6r\u00e4ndrade arbetss\u00e4tt utan att tappa fokus p\u00e5 den dagliga leveransen.\nDu har ett genuint intresse f\u00f6r it och anv\u00e4ndarnas behov och f\u00f6rst\u00e5r samspelet mellan teknik, processer och service. Du kommunicerar tydligt och f\u00f6rtroendeskapande och kan leda och skapa delaktighet \u00e4ven n\u00e4r medarbetarna arbetar p\u00e5 olika orter.\nStor vikt kommer att l\u00e4ggas vid personlig l\u00e4mplighet.\nOm oss\nP\u00e5 IT-avdelningen arbetar vi med b\u00e5de grundl\u00e4ggande it-tj\u00e4nster och anpassade digitala l\u00f6sningar. Vi st\u00f6djer universitetets verksamhet inom forskning, utbildning och administration, vilket st\u00e4ller h\u00f6ga krav p\u00e5 s\u00e5v\u00e4l stabilitet och s\u00e4kerhet som flexibilitet och utvecklingsf\u00f6rm\u00e5ga.\nIT-avdelningen \u00e4r en stor avdelning med bred kompetens och m\u00e5nga olika specialistomr\u00e5den. Genom samverkan, utveckling och s\u00e4kerhet arbetar vi f\u00f6r att leverera en modern it-milj\u00f6 som skapar nytta f\u00f6r SLU:s verksamhet.\nVi befinner oss i en period med omfattande teknisk och verksamhetsm\u00e4ssig utveckling. Bland annat moderniserar vi universitetets digitala arbetsplats och n\u00e4tverksmilj\u00f6 samtidigt som fr\u00e5gor om informationss\u00e4kerhet, lagring, data, molntj\u00e4nster och digitalisering st\u00e5r h\u00f6gt p\u00e5 agendan.\nL\u00e4s mer om v\u00e5ra f\u00f6rm\u00e5ner och hur det \u00e4r att arbeta vid SLU p\u00e5 SLU:s webbplats.\nPlacering\nN\u00e5gon av SLU:s huvudorter: Uppsala, Ume\u00e5 eller Alnarp.\nAnst\u00e4llningsform\nTillsvidareanst\u00e4llning. SLU kan komma att till\u00e4mpa provanst\u00e4llning.\nOmfattning\n100%\nAns\u00f6kan\nV\u00e4lkommen med din ans\u00f6kan via ans\u00f6kningsknappen nedan senast 2026-09-23.\n\u00a0\nSveriges lantbruksuniversitet (SLU) har en nyckelroll i utvecklingen f\u00f6r h\u00e5llbart liv, grundad i vetenskap och utbildning. Genom v\u00e5rt fokus p\u00e5 samspelen mellan m\u00e4nniska, djur och ekosystem och ett ansvarsfullt brukande av naturresurserna bidrar vi till en h\u00e5llbar samh\u00e4llsutveckling och goda livsvillkor p\u00e5 v\u00e5r planet. Huvudorter \u00e4r Alnarp, Ume\u00e5 och Uppsala, men verksamhet bedrivs ocks\u00e5 p\u00e5 forskningsstationer, f\u00f6rs\u00f6ksparker och utbildningsorter i hela landet. SLU har drygt 4000 medarbetare, 6000 studenter och forskarstuderande och en oms\u00e4ttning p\u00e5 \u00f6ver 4,5 miljarder kronor. Universitetet satsar p\u00e5 attraktiva milj\u00f6er p\u00e5 sina campusomr\u00e5den. Vi arbetar f\u00f6r en j\u00e4mst\u00e4lld och inkluderande arbetsmilj\u00f6 d\u00e4r \u00f6ppna samtal mellan m\u00e4nniskor med olika erfarenheter l\u00e4gger grunden f\u00f6r vetenskaplighet, kreativitet och utveckling. Vi v\u00e4lkomnar d\u00e4rf\u00f6r personer med olika bakgrunder och perspektiv att s\u00f6ka den aktuella anst\u00e4llningen.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Uppsala","country":"SE","latitude":59.8520701,"longitude":17.7188369},"metadata":{"region":"Uppsala l\u00e4n","duration":"Tills vidare","employer":"Sveriges Lantbruksuniversitet","postcode":"75007","positions":1,"profession":"Driftchef, data","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.slu.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Martin Str\u00f6mberg","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"Sveriges Lantbruksuniversitet (SLU)","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":11,"bot_views_count":2,"ai_vendor_counts":{"meta":2,"other":4,"openai":3,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"martin.stromberg@slu.se","images":[],"published_at":"2026-09-09T13:19:12+00:00","expires_at":"2026-09-23T23:59:59+00:00","created_at":"2026-09-10T04:06:16+00:00","updated_at":"2026-09-16T02:57:46+00:00"}}