{"data":{"id":146058,"slug":"gruppchef-till-servicedesk","type":"job","title":"Group Manager, Service Desk","description":"The IT department's primary mission is to provide IT services to the entire Police Authority. The IT department is a vital part of crime prevention and crime fighting efforts, and IT is one of the most important tools for improving police efficiency and enhancing the quality of police work. The IT department develops and modernizes the police's IT systems, and the authority is investing significantly in strengthening the department with new specialized expertise and the latest technology for the benefit of citizens and employees in police operations.\n\nThe Service Desk Section is part of the IT Customer Service unit and is responsible for first-line IT support to users both within and outside the Police Authority, as well as coordination of major incidents. Operations run 24\/7. The section consists of approximately 55 employees divided into four groups.\n\nJob Responsibilities\n\nAs a group manager for one of the Service Desk groups, you will lead, coordinate, and follow up on your group's work and results, with responsibility for work environment and personnel management. You report to the section manager and participate in the section's management group together with other group managers, where you collectively are responsible for ensuring that assignments are completed and for driving the authority's change and development initiatives with a particular focus on developing support operations.\n\nAs a group manager, you represent the entire Police Authority both internally and externally and work to strengthen confidence in police operations.\n\nBeing a manager and leader within the Police Authority means creating security and building trust through honest, courageous, and attentive leadership with confidence in others' competence and abilities. As a manager, you drive development by inspiring and encouraging reflection and feedback in a way that is based on following the law and treating people equally. You create conditions and work toward good relationships that contribute to us acting together based on what is best for citizens and the mission as a whole.\n\nQualifications\n\nThis is an opportunity for you if you have:\n- At least six months of continuous experience working as a manager with personnel responsibility in the recent past\n- Experience in the current field of activity\n- Relevant education\/training for the position, or work experience that the employer considers equivalent\n- Experience leading change and development initiatives\n- Good knowledge of Swedish, both spoken and written\n- Swedish citizenship\n\nWe consider it a merit if you also have:\n- Served in a management group or similar management forum\n- Experience leading others toward set goals and results\n- Experience leading work within IT customer support, or other experience that the employer considers equivalent\n- Management and leadership training\n- Experience working in accordance with ITIL methodology, or other experience considered equivalent\n- Experience working in a large IT organization\n\nWhen hiring, we will place great importance on personal qualities and leadership abilities. The foundation for this assessment is the Police Authority's leadership criteria. The leadership criteria describe desired leadership within the Police Authority and include the following competencies:\n- Analysis and holistic perspective\n- Goals and results\n- Development and change\n- Social security\n- Oral and written communication\n- Creating participation and motivation\n\nLearn more about the leadership criteria at https:\/\/polisen.se\/ledarkriterier\/ (if the link is not clickable, copy and paste the link text into your web browser).\n\nAs part of the selection process, tests will also be used.\n\nApply by submitting your CV (we do not want a personal letter) and answering the selection questions. The questions are based on the job requirements for this recruitment, and your answers form the basis for the selection made in the process. Answering the questions is a requirement for your application to be considered complete.\n\nAnswer the following selection questions as part of your application:\n\n1. Do you have at least 6 months of continuous experience working as a manager with personnel responsibility in the recent past? If yes, tell us more about your experience\/competence in this area.\n2. Do you have experience in the current field of activity? If yes, tell us more about your experience\/competence in this area.\n3. Do you have relevant education\/training for the position, or work experience that the employer considers equivalent?\n4. Tell us more about your experience leading change and development initiatives.\n5. Do you have good knowledge of Swedish, both spoken and written? (Yes or no)\n6. Do you have Swedish citizenship? (Yes or no)\n7. Have you served in a management forum? If yes, tell us more about your experience\/competence in this area.\n8. Tell us more about your experience\/competence in leading others toward set goals and results.\n9. Do you have experience leading work within IT customer support? If yes, tell us more about your experience\/competence in this area.\n10. Do you have any management and leadership training? If yes, tell us more about your experience\/competence in this area.\n11. Do you have experience working in accordance with ITIL methodology? If yes, tell us more about your experience\/competence in this area.\n12. Do you have experience working in a large IT organization? If yes, tell us more about which one.","language":"sv","is_translated":true,"title_original":"Gruppchef till Servicedesk","description_original":"IT-avdelningens fr\u00e4msta uppgift \u00e4r att tillhandah\u00e5lla IT-tj\u00e4nster till hela Polismyndigheten. IT-avdelningen en viktig del av det brottsf\u00f6rebyggande och brottsbek\u00e4mpande arbetet och it \u00e4r ett av de viktigaste verktygen f\u00f6r att effektivisera polisen och \u00f6ka kvaliteten i polisarbetet. IT-avdelningen utvecklar och moderniserar polisens it och myndigheten satsar mycket p\u00e5 att st\u00e4rka avdelningen med ny specialistkompetens och den senaste teknologin till nytta f\u00f6r medborgarna och medarbetarna i den polisi\u00e4ra verksamheten.\nSektionen Servicedesk \u00e4r en del av enheten IT-kundservice och ansvarar f\u00f6r f\u00f6rsta linjens it-support till anv\u00e4ndare b\u00e5de inom och utanf\u00f6r Polismyndigheten, liksom viss koordinering av stora incidenter. Verksamheten \u00e4r i g\u00e5ng dygnet runt. Sektionen best\u00e5r av cirka 55 medarbetare indelade i fyra grupper.\nArbetsuppgifter\nSom gruppchef f\u00f6r en grupperna p\u00e5 Servicedesk leder, samordnar och f\u00f6ljer du upp din grupps arbete och resultat, med arbetsmilj\u00f6- och personalansvar. Du rapporterar till sektionschefen samt ing\u00e5r i sektionens ledningsgrupp tillsammans med \u00f6vriga gruppchefer, d\u00e4r ni tillsammans ansvarar f\u00f6r att uppdrag genomf\u00f6rs samt f\u00f6r att driva myndighetens f\u00f6r\u00e4ndrings- och utvecklingsarbete med s\u00e4rskilt fokus p\u00e5 att utveckla supportverksamheten. \nSom gruppchef f\u00f6retr\u00e4der du hela Polismyndigheten b\u00e5de internt och externt samt arbetar f\u00f6r att st\u00e4rka f\u00f6rtroendet f\u00f6r polisverksamheten.\nAtt vara chef och ledare inom Polismyndigheten inneb\u00e4r att skapa trygghet och bygga f\u00f6rtroende genom att ut\u00f6va ett uppriktigt, modigt och lyh\u00f6rt ledarskap med tillit till andras kompetens och f\u00f6rm\u00e5ga. Som chef driver du utveckling genom att inspirera och uppmuntra till reflektion och \u00e5terkoppling p\u00e5 ett s\u00e4tt som utg\u00e5r fr\u00e5n att vi f\u00f6ljer lagen och behandlar m\u00e4nniskor lika. Du skapar f\u00f6ruts\u00e4ttningar och verkar f\u00f6r goda relationer som bidrar till att vi agerar tillsammans utifr\u00e5n vad som \u00e4r b\u00e4st f\u00f6r medborgarna och uppdraget som helhet.\nKvalifikationer \nDetta \u00e4r en m\u00f6jlighet f\u00f6r dig som har: \nminst sex m\u00e5naders sammanh\u00e4ngande erfarenhet av att ha arbetat som chef med personalansvar i n\u00e4rtid\nerfarenhet av aktuellt verksamhetsomr\u00e5de\nf\u00f6r funktionen relevant examen\/utbildning alternativt arbetslivserfarenhet som arbetsgivaren bed\u00f6mer likv\u00e4rdig\nerfarenhet av att ha lett f\u00f6r\u00e4ndrings- och utvecklingsarbeten\ngoda kunskaper i svenska, b\u00e5de i tal och skrift\nsvenskt medborgarskap \n\nVi ser det som meriterande om du ut\u00f6ver detta \u00e4ven har: \ning\u00e5tt i ledningsgrupp eller motsvarande ledningsforum\nerfarenhet av att leda andra mot uppsatta m\u00e5l och resultat\nerfarenhet av att leda arbete inom IT-kundsupport, alternativt annan erfarenhet som arbetsgivaren bed\u00f6mer som likv\u00e4rdig\nchefs- och ledarskapsutbildning\nerfarenhet av att arbeta i enlighet med metodiken ITIL, alternativt annan erfarenhet som bed\u00f6ms likv\u00e4rdig\nerfarenhet av arbete i en stor IT-organisation \n\nN\u00e4r vi anst\u00e4ller kommer vi att l\u00e4gga stor vikt vid personliga egenskaper och ledarskapsf\u00f6rm\u00e5gor. Som grund f\u00f6r den bed\u00f6mningen ligger Polismyndighetens ledarkriterier. Ledarkriterierna anger en beskrivning av ett \u00f6nskv\u00e4rt ledarskap inom Polismyndigheten och omfattar f\u00f6ljande f\u00f6rm\u00e5gor:\nanalys och helhetssyn\nm\u00e5l och resultat\nutveckling och f\u00f6r\u00e4ndring\nsocial s\u00e4kerhet\nmuntlig och skriftlig kommunikation\nskapa delaktighet och motivation\n\nL\u00e4s mer om ledarkriterierna https:\/\/polisen.se\/ledarkriterier\/ (om inte l\u00e4nken \u00e4r klickbar kopiera och klistra in l\u00e4nktexten i din webbl\u00e4sare).\nSom en del i urvalsprocessen kommer \u00e4ven tester att anv\u00e4ndas.\nAns\u00f6k genom att bifoga ditt CV (vi vill inte ha n\u00e5got personligt brev) och besvara urvalsfr\u00e5gorna. Fr\u00e5gorna utg\u00e5r fr\u00e5n kravprofilen f\u00f6r den h\u00e4r rekryteringen och dina svar ligger till grund f\u00f6r det urval som sker i processen. Att besvara fr\u00e5gorna \u00e4r en f\u00f6ruts\u00e4ttning f\u00f6r att din ans\u00f6kan ska anses komplett.\nBesvara f\u00f6ljande urvalsfr\u00e5gor som en del av din ans\u00f6kan.\n1. Har du minst 6 m\u00e5naders sammanh\u00e4ngande erfarenhet av att ha arbetat som chef med personalansvar i n\u00e4rtid? Om ja, ber\u00e4tta n\u00e4rmare om din erfarenhet\/kompetens kring det h\u00e4r omr\u00e5det.\n2. Har du erfarenhet av aktuellt verksamhetsomr\u00e5de? Om ja, ber\u00e4tta n\u00e4rmare om din erfarenhet\/kompetens kring det h\u00e4r omr\u00e5det.\n3. Har du f\u00f6r funktionen relevant examen\/utbildning, alternativt arbetslivserfarenhet, som arbetsgivaren bed\u00f6mer som likv\u00e4rdig? \n4. Ber\u00e4tta n\u00e4rmare om din erfarenhet av att leda i f\u00f6r\u00e4ndrings- och utvecklingsarbeten.\n5. Har du goda kunskaper i svenska, i tal och skrift? (Ja eller nej)\n6. Har du svenskt medborgarskap? (Ja eller nej?\n7. Har du ing\u00e5tt i ledningsforum? Om ja, ber\u00e4tta n\u00e4rmare om din erfarenhet\/kompetens kring det h\u00e4r omr\u00e5det.\n8. Ber\u00e4tta n\u00e4rmare om din erfarenhet\/kompetens kring att leda andra mot uppsatta m\u00e5l och resultat.\n9. Har du erfarenhet av att leda arbete inom IT-kundsupport? Om ja, ber\u00e4tta n\u00e4rmare om din erfarenhet\/kompetens kring det h\u00e4r omr\u00e5det.\n10. Har du n\u00e5gon chefs- och ledarskapsutbildning? Om ja, ber\u00e4tta n\u00e4rmare om din erfarenhet\/kompetens kring det h\u00e4r omr\u00e5det.\n11. Har du erfarenhet av arbete i enlighet av metodiken ITIL? Om ja, ber\u00e4tta n\u00e4rmare om din erfarenhet\/kring det h\u00e4r omr\u00e5det.\n12. Har du erfarenhet av arbete i en stor IT-organisation? Om ja, ber\u00e4tta n\u00e4rmare om vilken.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.3251172,"longitude":18.0710935},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"POLISMYNDIGHETEN","positions":2,"profession":"Driftchef, data","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/polisen.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Alfredh \u00d6hrnberg","employment_type":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"POLISMYNDIGHETEN - NORRMALM - KVARTE","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jobb.na@polisen.se","images":[],"published_at":"2026-08-06T00:00:00+00:00","expires_at":"2026-09-17T23:59:59+00:00","created_at":"2026-08-15T03:04:44+00:00","updated_at":"2026-08-18T03:20:05+00:00"}}