{"data":{"id":167976,"slug":"guest-excellence-trainer","type":"job","title":"Guest Excellence Trainer","description":"Guest Excellence Trainer designs, prepares, and delivers training programs focused on enhancing customer experience quality and employee development. Collaborates with internal teams on implementing customer care standards, provides expert training, coaching, and supports the achievement of the company's business and operational goals.\n\nKey Responsibilities:\n\n(a) design, prepare, and deliver training programs focused on customer experience, service standards, corporate values, and business skills;\n(b) provide technical and process training to employees in sales, customer service, and support areas, including work with internal systems;\n(c) ensure onboarding of new employees and support their integration and achievement of required competency levels;\n(d) provide individual and group coaching to develop employee performance, communication quality, and customer orientation;\n(e) evaluate training results, customer feedback, and operational metrics, and propose development measures;\n(f) collaborate with managers in identifying training needs and creating development plans;\n(g) create and update training materials, e-learning modules, and related documentation;\n(h) maintain training records and ensure accuracy and completeness of training completion documentation;\n(i) support implementation of internal standards, procedures, and company values in customer experience;\n(j) collaborate with internal and external stakeholders on implementing training and development activities;\n(k) contribute to projects focused on service improvement, employee development, and increasing customer satisfaction;","language":"cs","is_translated":true,"title_original":"Guest Excellence Trainer","description_original":"Guest Excellence Trainer zaji\u0161\u0165uje n\u00e1vrh, p\u0159\u00edpravu a realizaci vzd\u011bl\u00e1vac\u00edch program\u016f zam\u011b\u0159en\u00fdch na zvy\u0161ov\u00e1n\u00ed kvality z\u00e1kaznick\u00e9 zku\u0161enosti a rozvoj zam\u011bstnanc\u016f. Spolupracuje s intern\u00edmi t\u00fdmy na implementaci standard\u016f z\u00e1kaznick\u00e9 p\u00e9\u010de, poskytuje odborn\u00e9 \u0161kolen\u00ed, kou\u010dink a podporuje pln\u011bn\u00ed obchodn\u00edch a provozn\u00edch c\u00edl\u016f spole\u010dnosti.Kl\u00ed\u010dov\u00e9 odpov\u011bdnosti:\r\n\r\n(a) navrhovat, p\u0159ipravovat a realizovat \u0161kol\u00edc\u00ed programy zam\u011b\u0159en\u00e9 na z\u00e1kaznickou zku\u0161enost, standardy slu\u017eeb, firemn\u00ed hodnoty a obchodn\u00ed dovednosti;\r\n(b) poskytovat technick\u00e1 a procesn\u00ed \u0161kolen\u00ed zam\u011bstnanc\u016fm v oblasti prodeje, z\u00e1kaznick\u00e9ho servisu a podpory, v\u010detn\u011b pr\u00e1ce s intern\u00edmi syst\u00e9my;\r\n(c) zaji\u0161\u0165ovat onboarding nov\u00fdch zam\u011bstnanc\u016f a podporovat jejich za\u010dlen\u011bn\u00ed a dosa\u017een\u00ed po\u017eadovan\u00e9 \u00farovn\u011b odborn\u00e9 zp\u016fsobilosti;\r\n(d) poskytovat individu\u00e1ln\u00ed i skupinov\u00fd kou\u010dink za \u00fa\u010delem rozvoje v\u00fdkonu, kvality komunikace a z\u00e1kaznick\u00e9 orientace zam\u011bstnanc\u016f;\r\n(e) vyhodnocovat v\u00fdsledky \u0161kolen\u00ed, zp\u011btnou vazbu z\u00e1kazn\u00edk\u016f a provozn\u00ed ukazatele a navrhovat rozvojov\u00e1 opat\u0159en\u00ed;\r\n(f) spolupracovat s vedouc\u00edmi pracovn\u00edky p\u0159i identifikaci vzd\u011bl\u00e1vac\u00edch pot\u0159eb a tvorb\u011b rozvojov\u00fdch pl\u00e1n\u016f;\r\n(g) vytv\u00e1\u0159et a aktualizovat \u0161kol\u00edc\u00ed materi\u00e1ly, elektronick\u00e9 vzd\u011bl\u00e1vac\u00ed moduly a souvisej\u00edc\u00ed dokumentaci;\r\n(h) v\u00e9st evidenci \u0161kolen\u00ed a zaji\u0161\u0165ovat spr\u00e1vnost a \u00faplnost z\u00e1znam\u016f o absolvovan\u00e9m vzd\u011bl\u00e1v\u00e1n\u00ed;\r\n(i) podporovat implementaci intern\u00edch standard\u016f, postup\u016f a hodnot spole\u010dnosti v oblasti z\u00e1kaznick\u00e9 zku\u0161enosti;\r\n(j) spolupracovat s intern\u00edmi i extern\u00edmi zainteresovan\u00fdmi stranami na realizaci vzd\u011bl\u00e1vac\u00edch a rozvojov\u00fdch aktivit;\r\n(k) pod\u00edlet se na projektech zam\u011b\u0159en\u00fdch na zlep\u0161ov\u00e1n\u00ed slu\u017eeb, rozvoj zam\u011bstnanc\u016f a zvy\u0161ov\u00e1n\u00ed spokojenosti z\u00e1kazn\u00edk\u016f;","price":"60000.00","currency":"CZK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Praha","country":"CZ","latitude":50.1029026,"longitude":14.3946353},"metadata":{"shift":"Jednosm\u011bnn\u00fd provoz","region":"Hlavn\u00ed m\u011bsto Praha","employer":"HX CZE s. r. o.","positions":1,"profession":"Guest Excellence Trainer","start_date":"2026-08-20","salary_from":60000,"salary_unit":"K\u010d\/m\u011bs\u00edc","employer_ico":"21776270","suitable_for":["Vhodn\u00e9 pro cizince mimo EU","Zam\u011bstnaneck\u00e1 karta"],"min_education":"\u00daSO s maturitou (bez vyu\u010den\u00ed)","contact_person":"Michaela \u0160kodov\u00e1","hours_per_week":40,"employment_type":"full_time","employment_types":["Pracovn\u00ed pom\u011br \u2013 pln\u00fd \u00favazek"],"reference_number":"33636000719"},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":11,"bot_views_count":1,"ai_vendor_counts":{"meta":5,"other":2,"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"michaela.skodova@travelhx.com","images":[],"published_at":"2026-08-19T00:00:00+00:00","expires_at":null,"created_at":"2026-08-23T02:01:47+00:00","updated_at":"2026-09-17T02:11:27+00:00"}}