{"data":{"id":177503,"slug":"handlaggare-4","type":"job","title":"Case Handler","description":"Are you ready for a bigger challenge?\nThe Swedish Police Authority is Sweden's largest government agency with approximately 40,700 employees across the country. With us, you have the opportunity to contribute to the Police's mission \u2013 to increase safety and reduce crime in society.\nThe Police Contact Center is currently tasked with receiving reports, tips, and providing information to the public. Additionally, the Police Contact Center is an important part of the initial investigation process and the Police's work in solving crimes.\nThe Automated Traffic Safety Control (ATK) system is a shared responsibility between the Swedish Transport Administration and the Police. The Transport Administration is responsible for establishing, operating, and maintaining the measurement stations. The Police, in turn, is responsible for investigating the speeding violations registered by the measurement stations. The section has national responsibility for the country's traffic safety cameras.\nIn this permanent position, you have the opportunity to be part of building a new operation from the ground up. We are now recruiting employees for a new team that will work both as operators at the Police Contact Center (PKC) and as investigators in Automated Traffic Safety Control (ATK).\nThis is an exciting opportunity for you who want to shape working methods, contribute to the team's development, and at the same time receive varied and broad assignments within the Police Authority.\nThe work is located in new modern facilities in Sollefte\u00e5.\nJob Responsibilities\nAs a case handler, you have a broad crime investigation assignment where you both investigate traffic crimes detected through Automated Traffic Safety Control (ATK) and work with receiving and initiating investigations of other crimes. You lay the foundation for continued investigation work by receiving reports via phone and internet, receiving and registering tips and lost items, and conducting initial interviews and other initial investigation measures.\nYou work actively and independently with your cases in consultation with the investigating judge and are expected to take initiative for appropriate investigation measures based on the case's circumstances. Your work also includes conducting telephone interviews and answering questions from the public and providing information about laws, regulations, and other relevant matters. This requires you to listen, communicate clearly, and tailor your approach based on the individual's needs.\nThe work involves close collaboration both within and outside the organization, including with investigating judges, prosecutors, local police, and traffic police. You need to be able to work independently while actively contributing to the team and collaborating with other parties in the continued investigation work.\nThe work is characterized by continuous documentation and administration and largely involves computer work in several different systems in parallel. This places high demands on your ability to structure and prioritize your work and to quickly understand and apply applicable laws, regulations, and procedures.\nWork as a case handler in Region North is divided into two shifts with some weekend duty according to a fixed schedule. We plan work according to period scheduling.\nQualifications\nThis is an opportunity for you who have:\nCompleted upper secondary education or equivalent\nGood telephone and computer skills\nGood ability to express yourself in speech and writing in Swedish\nGood ability to converse in English\nAt least 12 months of recent work experience that the employer considers relevant for the position\nCan work days, evenings, weekends, and holidays\n\nIt is meritorious if you also have:\nCurrent experience in service-oriented work with customer contact via telephone or personal meetings that the employer considers relevant for the position\nCurrent experience in administrative work that the employer considers relevant\nInvestigation experience that the employer considers relevant\nCurrent experience in handling and managing your own cases that the employer considers relevant\nExperience using computer and telephone as work tools in daily work\nExperience working within the Police Authority or another government agency\nProficiency in additional languages beyond Swedish and English that the employer considers relevant\nPost-secondary education that the employer considers relevant for the position\n\nPersonal Qualities\nWe are looking for you who are service-oriented and have an interest and willingness to help others. You are open and curious and have the ability to understand other people's perspectives. You take responsibility for your task and are self-directed in your work. You have an interest in investigative work and understand the importance of objectivity and the significance of balance between efficiency and legal security.\nIn the role of case handler, you will work with relatively complex administration, which requires your ability to work in a structured and thorough manner. You have good collaboration skills and enjoy helping and supporting others. You are also flexible in your approach to work and have no problem adapting and adjusting to changed circumstances. You easily adapt your communication based on whom you are meeting and can convey information and messages in a clear and professional manner.\nOur workplace is characterized by collaboration and sharing knowledge with each other, which contributes to a pleasant work environment.\nWe will place great importance on personal qualities.\nTrade Union Representatives\nPolice Union police region North, SEKO police, SACO-S region North, ST region North, all can be reached via the Police switchboard 114 14.\nOther Information\nApply by submitting your CV (we do not want a cover letter) and answer the selection questions. The questions are based on the job profile for this recruitment and your answers form the basis for the selection process. It is therefore important that you answer the questions clearly and thoroughly and do not refer to other documents such as your CV. Answering the questions is a prerequisite for your application to be considered complete.\nPlease note that requirements and any merits must be fulfilled at the time of application.\nWe use e-recruitment to streamline and ensure quality in the recruitment process. Applications for this position will only be accepted through the Police recruitment system Visma Recruit.\nSelection tests may occur as part of the recruitment process.\nIf you have protected personal information, references, or similar information that you consider sensitive, we recommend that you contact the responsible HR consultant before proceeding with your application.\nIf you want to supplement your application, contact the responsible HR consultant.\nAn employment with the Police Authority may be initiated with a probationary period of six months.","language":"sv","is_translated":true,"title_original":"Handl\u00e4ggare","description_original":"\u00c4r du redo f\u00f6r en st\u00f6rre uppgift?\nPolismyndigheten \u00e4r Sveriges st\u00f6rsta myndighet med ca 40 700 medarbetare \u00f6ver hela landet. Hos oss f\u00e5r du m\u00f6jlighet att bidra till Polisens uppdrag \u2013 att \u00f6ka tryggheten och minska brottsligheten i samh\u00e4llet. \nPolisens kontaktcenter har i dag som uppgift att ta upp anm\u00e4lningar, tips och l\u00e4mna upplysningar till allm\u00e4nheten. Dessutom \u00e4r polisens kontaktcenter en viktig del i den initiala utredningsprocessen och i polisens arbete med att l\u00f6sa brott. \nSystemet f\u00f6r Automatisk trafiks\u00e4kerhetskontroll (ATK) \u00e4r ett gemensamt ansvar mellan Trafikverket och Polisen. Trafikverket ansvarar f\u00f6r etablering, drift och underh\u00e5ll av m\u00e4tstationerna. Polisen ansvarar i sin tur f\u00f6r att utreda de hastighets\u00f6vertr\u00e4delser som m\u00e4tstationerna registrerar. Sektionen har ett nationellt ansvar f\u00f6r landets trafiks\u00e4kerhetskameror.\nI denna tillsvidareanst\u00e4llning f\u00e5r du m\u00f6jlighet att vara med och bygga upp en ny verksamhet fr\u00e5n start. Vi s\u00f6ker nu medarbetare till en ny grupp som kommer att arbeta b\u00e5de som operat\u00f6rer vid Polisens kontaktcenter (PKC) och som utredare inom automatisk trafiks\u00e4kerhetskontroll (ATK).\nDet \u00e4r en sp\u00e4nnande m\u00f6jlighet f\u00f6r dig som vill vara med och forma arbetss\u00e4tt, bidra till gruppens utveckling och samtidigt f\u00e5 ett varierat och brett uppdrag inom Polismyndigheten.\nArbetet \u00e4r placerat i nya moderna lokaler i Sollefte\u00e5\nArbetsuppgifter\nSom handl\u00e4ggare har du ett brett brottsutredande uppdrag d\u00e4r du b\u00e5de utreder trafikbrott som uppt\u00e4cks genom automatisk trafiks\u00e4kerhetskontroll (ATK) och arbetar med att ta emot och inleda utredningar av andra brott. Du l\u00e4gger grunden f\u00f6r det fortsatta utredningsarbetet genom att via telefon och internet ta upp anm\u00e4lningar, ta emot och registrera tips och f\u00f6rluster samt genomf\u00f6ra inledande f\u00f6rh\u00f6r och andra initiala utrednings\u00e5tg\u00e4rder.\nDu arbetar aktivt och sj\u00e4lvst\u00e4ndigt med dina \u00e4renden i samr\u00e5d med f\u00f6runders\u00f6kningsledare och f\u00f6rv\u00e4ntas ta initiativ till l\u00e4mpliga utrednings\u00e5tg\u00e4rder utifr\u00e5n \u00e4rendets f\u00f6ruts\u00e4ttningar. I arbetet ing\u00e5r \u00e4ven att h\u00e5lla telefonf\u00f6rh\u00f6r samt att svara p\u00e5 fr\u00e5gor fr\u00e5n allm\u00e4nheten och l\u00e4mna information om lagar, regler och andra relevanta f\u00f6rh\u00e5llanden. Det st\u00e4ller krav p\u00e5 att du kan lyssna, kommunicera tydligt och individanpassa ditt bem\u00f6tande utifr\u00e5n den enskildes behov.\nArbetet inneb\u00e4r ett n\u00e4ra samarbete b\u00e5de inom och utanf\u00f6r organisationen, bland annat med f\u00f6runders\u00f6kningsledare, \u00e5klagarmyndigheten, lokalpolis och trafikpolis. Du beh\u00f6ver kunna arbeta sj\u00e4lvst\u00e4ndigt samtidigt som du bidrar aktivt i gruppen och samarbetar med andra akt\u00f6rer i det fortsatta utredningsarbetet.\nArbetet pr\u00e4glas av kontinuerlig dokumentation och administration och inneb\u00e4r till stor del datorarbete i flera olika system parallellt. Det st\u00e4ller h\u00f6ga krav p\u00e5 din f\u00f6rm\u00e5ga att strukturera och prioritera ditt arbete samt att snabbt kunna s\u00e4tta dig in i och till\u00e4mpa g\u00e4llande lagar, regler och rutiner.\nArbetet som handl\u00e4ggare i region Nord \u00e4r uppdelat i tv\u00e5skift med viss helgtj\u00e4nstg\u00f6ring enligt fast lista. Vi planerar arbetet enligt periodplanering\nKvalifikationer\nDetta \u00e4r en m\u00f6jlighet f\u00f6r dig som har:\nGenomf\u00f6rd gymnasieutbildning eller likv\u00e4rdigt\nGod telefon- och datorvana\nGod f\u00f6rm\u00e5ga att uttrycka dig i tal och skrift p\u00e5 svenska\nGod f\u00f6rm\u00e5ga att samtala p\u00e5 engelska\nMinst 12 m\u00e5naders arbetslivserfarenhet i n\u00e4rtid som arbetsgivaren bed\u00f6mer relevant f\u00f6r tj\u00e4nsten \nKan arbeta dagar, kv\u00e4llar, helger samt storhelger\n\n Det \u00e4r meriterande om du \u00e4ven har:\nAktuell erfarenhet av serviceinriktat arbete med kundkontakt via telefon eller personliga m\u00f6ten som arbetsgivaren bed\u00f6mer relevant f\u00f6r tj\u00e4nsten\nAktuell erfarenhet av administrativt arbete som arbetsgivaren bed\u00f6mer relevant\nUtredningsvana som arbetsgivaren bed\u00f6mer relevant\nAktuell erfarenhet av att handl\u00e4gga och driva egna \u00e4renden som arbetsgivaren bed\u00f6mer relevant\nErfarenhet av dator och telefon som arbetsredskap i det dagliga arbetet.\nErfarenhet av arbete inom polismyndigheten eller annan statlig myndighet\nBeh\u00e4rskar ytterligare spr\u00e5k ut\u00f6ver svenska och engelska som arbetsgivaren bed\u00f6mer relevant\nEftergymnasial utbildning som arbetsgivaren bed\u00f6mer relevant f\u00f6r tj\u00e4nsten \n\nPersonliga egenskaper \nVi s\u00f6ker dig som \u00e4r serviceinriktad och har ett intresse och vilja att hj\u00e4lpa andra. Du \u00e4r \u00f6ppen och nyfiken och har en f\u00f6rm\u00e5ga att ta in andra m\u00e4nniskors perspektiv. Du tar ansvar f\u00f6r din uppgift och \u00e4r sj\u00e4lvg\u00e5ende i ditt s\u00e4tt att arbeta. Du har ett intresse av utredningsarbete och f\u00f6rst\u00e5r vikten av objektivitet och betydelsen av balans mellan effektivitet och r\u00e4ttss\u00e4kerhet. \nI rollen som handl\u00e4ggare kommer man arbeta med relativt komplex administration vilket st\u00e4ller krav p\u00e5 din f\u00f6rm\u00e5ga att arbeta strukturerat och noggrant. Du har en god samarbetsf\u00f6rm\u00e5ga och trivs med att hj\u00e4lpa och st\u00f6tta andra. Du \u00e4r ocks\u00e5 flexibel i ditt s\u00e4tt att arbeta och har inga problem med att st\u00e4lla om och anpassa dig till f\u00f6r\u00e4ndrade omst\u00e4ndigheter. Du har l\u00e4tt f\u00f6r att anpassa din kommunikation utifr\u00e5n vem du m\u00f6ter och kan f\u00f6rmedla information och budskap p\u00e5 ett tydligt och professionellt s\u00e4tt\nV\u00e5r arbetsplats genomsyras av samarbete och att vi delar med oss av kunskaper till varandra, vilket bidrar till trivseln p\u00e5 arbetsplatsen. \nVi kommer l\u00e4gga stor vikt vid personliga egenskaper. \nFackliga f\u00f6retr\u00e4dare\nPolisf\u00f6rbundet polisregion Nord, SEKO polisen, SACO-S region Nord, ST region Nord, samtliga n\u00e5s via Polisens v\u00e4xel 114 14.\n\u00d6vrig information\nAns\u00f6k genom att bifoga ditt CV (vi vill inte ha n\u00e5got personligt brev) och besvara urvalsfr\u00e5gorna. Fr\u00e5gorna utg\u00e5r fr\u00e5n kravprofilen f\u00f6r den h\u00e4r rekryteringen och dina svar ligger till grund f\u00f6r det urval som sker i processen.  Det \u00e4r d\u00e4rf\u00f6r viktigt att du svarar tydligt och utf\u00f6rligt p\u00e5 fr\u00e5gorna och inte h\u00e4nvisar till andra handlingar t.ex. CV. Att besvara fr\u00e5gorna \u00e4r en f\u00f6ruts\u00e4ttning f\u00f6r att din ans\u00f6kan ska anses komplett.\nV\u00e4nligen notera att krav och eventuella meriter ska vara uppfyllda vid ans\u00f6kningstillf\u00e4llet. \nVi anv\u00e4nder e-rekrytering f\u00f6r att effektivisera och kvalitetss\u00e4kra rekryteringsarbetet. Ans\u00f6kningar till denna befattning kommer endast tas emot via Polisens rekryteringsst\u00f6d Visma Recruit. \nUrvalstest kan f\u00f6rekomma inom ramen f\u00f6r rekryteringen.\nHar du skyddade personuppgifter, referenser eller liknande information som du sj\u00e4lv bed\u00f6mer som skyddsv\u00e4rd rekommenderar vi att du kontaktar ansvarig HR-konsult innan du g\u00e5r vidare med din ans\u00f6kan.\nOm du vill komplettera din ans\u00f6kan v\u00e4nder du dig till ansvarig HR-konsult.\nEn anst\u00e4llning hos Polismyndigheten kan komma att inledas med en provanst\u00e4llning om sex m\u00e5nader.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"H\u00e5gestav\u00e4gen 2","full_address":null,"city":"SOLLEFTE\u00c5","country":"SE","latitude":63.169012860568,"longitude":17.28685906669},"metadata":{"region":"V\u00e4sternorrlands l\u00e4n","duration":"Tills vidare","employer":"Polismyndigheten","postcode":"88131","positions":8,"profession":"Handl\u00e4ggare, offentlig f\u00f6rvaltning\/Utredare, offentlig f\u00f6rvaltning","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Amanda Nilsson","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Polismyndigheten - Sollefte\u00e5","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":8,"ai_vendor_counts":{"meta":4,"other":2,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-568 07 53","owner_email":"amanda-s.nilsson@polisen.se","images":[],"published_at":"2026-08-28T13:54:50+00:00","expires_at":"2026-09-21T23:59:59+00:00","created_at":"2026-08-29T03:49:46+00:00","updated_at":"2026-09-03T03:05:33+00:00"}}